CALL CENTER QUALITY CONTROL
CALL CENTER QUALITY CONTROL (3-4 Yrs )air arabia |
Sharjah
,
United Arab Emirates
United Arab Emirates
United Arab Emirates
Not Mentioned
United Arab Emirates
|
25-03-2018Purpose
Monitor phone calls, ensure Call Centre Agents provide excellent customer service when dealing with customers & provide accurate information in a courteous and professional manner.
Key Accountabilities
Develop the quality standards of the Call Centre.
Responsible for setting the telephone script for agents to follow on each call. Monitor inbound and outbound calls to ensure:
Right telephone etiquettes are being applied by the Call Centre Agents,
Follow appropriate hold procedures and
Perform various types of auditing (Recording, Live, Buddy-buddy, Mystery call) to gather information on the quality issues among agents and provide action plan to resolve the same.
Conduct follow up with agents regarding quality issues and provide assistance to improve the quality of their individual performance and increase sales revenue output.
Monitor and score inbound calls taken by Call Center Agents.
Facilitate calibration sessions with other call centers to ensure scoring accuracy and share best practices for coaching and monitoring.
Provide recommend on changes and training opportunities for Call Centre Agents to the management.
Analyze the results of performance per agent, per team in terms of quality, draw conclusions and make recommendations
Proactively identify trends based on monitoring and provide formalized feedback to superiors based on findings.
Provide performance feedback to assigned managers.
Prepare and analyze monthly evaluation quality scores & staff errors once result is received and provide solution with financial impacts.
Provide training, coaching, feedback, and assistance to Call Center Agents whose performances are below the standard level of performance set by the company.
Motivate and encourage the Call Centre Agents when under pressure to achieve better results.
Update the Call Centre Agents with the new policies & procedures for quality and ensure adherence of the same.2018-03-25 11:15:42 |
Sales Executive – Western Province
Sales Executive – Western Province (Fresher )Air Arabia |
Saudi Arabia
Not Mentioned
Saudi Arabia
|
22-03-2018Essential - Educated to Degree level. 3-4 yrs. Airline Sales experience. Excellent communication skills in written and spoken English and Arabic. Skills in other languages an advantage.
Saudi Nationals are encouraged to apply.2018-03-22 17:13:33 |
Uniform Standards Officer 
Uniform Standards Officer (1-10 Yrs )Air Arabia |
Sharjah
,
United Arab Emirates
United Arab Emirates
UAE
Not Mentioned
UAE
|
17-04-2018- Lead junior staff team and guide them with day-to-day activities especially trouble points and situations that may require intervention in order to ensure smooth workflow- Maintain excellent relations with business partners, hub cities and subsidiaries, including coordination with stakeholder departments- Generate statistical and logistical information with reference to issuances, inventory level, payroll purchases and consumption reports- Liaise with the Tailoring Team to identify correct fit; size requirements, made to measure stitching, minor alterations during uniform fittings and ensure compliance to the set standard of uniforms- Establish and maintains professional and effective relationships with business partners and Air Arabia Group staff and departments- Take a direct and personal interest in reported injuries, incidents, near misses and hazards to ensure that appropriate reporting, investigation and response is being achieved- Monitor generic email account regarding uniform backorders, late deliveries or unfulfilled requests and ensure to resolve them at the earliest without any delays- Identify and recommend continuous improvement/best practice activities in the area of reporting, information flow, business process and organizational planning to the head of department- Carry out duties and responsibilities as assigned by head of department2018-04-17 16:57:28 |
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- Planning Engineer (3-4 Yrs )INFRACON |
Cairo
,
Egypt
Egypt
Egypt
Not Mentioned
Egypt
|
2018-04-18 18:58:46 Planing of Infrastructure Projects 1- Preparation of Base Line Schedule. 2- Resources loading. 3- Monthly/Weekly reports preparation. 4- Progress Updates. Skills Primavera Autocad Microsoft Office Good Command of English 18-04-2018 |
Customer Support Agent
Customer Support Agent (1-10 Yrs )Air Arabia |
Sharjah
,
United Arab Emirates
United Arab Emirates
UAE
Not Mentioned
UAE
|
03-04-2018Job Qualifications Requirements2+ years of related working experience in a similar role in sales/customer relations in any service industry, preferably in aviation; experience with low cost airline is a plus.Bachelor degree in Management or equivalent.Capable of using technology systems and tools; proficient in Microsoft Office.Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Managers approval).2018-04-03 16:59:39 |
Key Account Executive
Key Account Executive (1-10 Yrs )Air Arabia |
Jeddah
,
Saudi Arabia
Saudi Arabia
SaudiArabia
Not Mentioned
SaudiArabia
|
03-04-2018Qualifications, Experience and Skills- Bachelor degree in Management or equivalent.- 1-2 years of related sales experience, preferably in Aviation/Airline or tourism industry, experience with low- Additional qualification in Aviation/IATA/Tourism is a plus.- Proficient in computer applications and usage of Microsoft word, Advanced Excel and Power Point skills.- Fluent in English Language (Arabic where necessary).- Driving License is a plus.2018-04-03 15:23:17 |
Key Account Executive - Jeddah
Key Account Executive - Jeddah (1-10 Yrs )Air Arabia |
Jeddah
,
Saudi Arabia
Saudi Arabia
SaudiArabia
Not Mentioned
SaudiArabia
|
02-04-2018Qualifications, Experience and Skills- Bachelor degree in Management or equivalent.- 1-2 years of related sales experience, preferably in Aviation/Airline or tourism industry, experience with low- Additional qualification in Aviation/IATA/Tourism is a plus.- Proficient in computer applications and usage of Microsoft word, Advanced Excel and Power Point skills.- Fluent in English Language (Arabic where necessary).- Driving License is a plus.2018-04-02 16:08:29 |
|
- surgeon (5-14 Yrs )confidential company |
Al Ain
,
United Arab Emirates
United Arab Emirates
United Arab Emirates
Not Mentioned
United Arab Emirates
|
2018-04-18 18:56:51 One of the reputed Medical Center in Al Ain, UAE looking for experienced surgeon with HAAD/ DOH/ DHA/MOH LICENSE. Skills SPECIALIST SURGEON 18-04-2018 |
