Key Account Executive
Key Account Executive
(1-10 Yrs )Air Arabia |
UAE |
08-09-2017Air Arabia is looking for an dynamic, target driven individual to be responsible for selling Air Arabia services to travel agents, companies and gain their commitment to promote the same. The Key Account Executive is responsible for managing and developing sales among travel agents, online portals and companies in UAE by identifying key contacts, influencers and decision makers in travel agencies; makes appointments and conducts meetings to persuade them to promote Air Arabia products and services. The job holder will be required to generate sales agreements, send them to prospective clients [travel agents] and ensure the increase in distribution, identifying new avenues of business and ancillary revenue generation. The job holder will identify and train travel agent staff on Air Arabia products and services while also monitoring and reporting to management on agents performance to identify the positives and negatives and take corrective actions where ever necessary. He/she will also be responsible for monitoring / keeping up to date with industry/competitor information including information concerning passenger trends and activities; ensure a timely flow of key information to the Sales Manager. In this role, you must have the ability to work independently with minimal supervision and with a high level of focus on customer service. You would be expected to drive sales by proactively looking at new business opportunities and influencing existing customers to increase their support of Air Arabia products and services.Requirements- Must be educated to Higher Diploma or Degree level in Business Administration - Minimum 3 years experience in sales with an airline / travel agency - Strong organizational, decision making and customer service skills - Effective written and verbal communication skills in English and Arabic is a must.2017-09-08 11:43:06
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IT Support Administrator
IT Support Administrator
(1-10 Yrs )Air Arabia |
Jordan |
08-09-2017Air Arabia is looking for technically competent individuals who will be responsible for maintaining and developing the IT infrastructure for Air Arabia & providing technical support to end users. Key Accountabilities
-Ensure all activities performed on the IT activities are in compliance with ITIL and ISO 20000 best practices and guidelines and that all internal IT policies & procedures are followed.
-Log & attend to all IT service requests, complaints & incidents in the IT Help Desk tool.
-Ensure the stability, availability and speed of the IT infrastructure by performing daily checks.
-Fully understand the IT service catalog (Business view & Technical view) & ensure that IT services meet business/operation objectives.
-Windows Installation, Configurations & administration.
-Cisco routers, switches configuration & administration.
-Maintain file server & backup activities as per policies.
-Provide Technical support to end users. That will include 24/7 phone support & visit if required. -Diagnose and solve hardware/software faults.
-Responsible for Cable management, maintaining and updating IT libraries, maintaining and updating IT Inventory & providing Technical specifications for all IT related purchases.
-Coordinate & follow up on Technical issues within IT Team or external suppliers.
-Evaluate & record external supplier performance.
-Analyze calls, requests to understand trends & underlying issues.
-Prepare Technical documentations.Requirements- Must be a degree holder in Information Technology or related field.
-Minimum experience in similar role of 3 years.
-MCSA & CCNA certification is highly recommended.
-Experience in dealing with multiple work streams.
-Excellent communication skills, both written and spoken in English and Arabic.
-Ability to effectively prioritize and execute tasks in a high-pressure environment along with strong interpersonal skills.
-Working knowledge of ITIL V3 and ISO 20000 preferred.2017-09-08 11:43:06
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Technical Writer
Technical Writer
(1-10 Yrs )Air Arabia |
Sharjah |
08-09-2017- Manage day-to-day duties and activities deemed necessary by operational requirements and formulate suitable methodology to facilitate flow of technical information to all concerned.
- Produce user friendly and effective documentation within Air Arabia internal departments to the highest quality standards considering human factors principles.
- Coordinate within and between Internal Department sections to standardize and cross reference check all the internal manuals and procedures/policies within the Publications and ensure that documentation meets regulatory standards and IOSA SARPs.
- Ensure the timely implementation, integration and usage of systems, document structures and procedures to provide technical support to the Operations and assist the Operations department on the latest software packages for optimization and improvement in the documentation production process.
- Manage day-to-day duties and activities deemed necessary by operational requirements and formulate suitable methodology in order to facilitate flow of technical information to all concerned.
- Maintain reliable standards for existing manuals and forms, timely updating them as and when required and development of specifications for document structures of new documents.
- Timely amendment of the manuals once revisions from the manufacturers or regulatory bodies are received, including liaison with the appropriate Job Holders and Technical Librarian in order to identify priorities. - Maintaining a good working knowledge of the ADOBE Frame Maker softwareRequirements- Qualifications and Experience: - Possesses a Bachelors degree from a recognized university or college.
- 5 Years airline experience particularly in documentation control.Possesses an in-depth knowledge of documentation control systems.
- Certified ISO 9001and experience in IOSA auditing is preferred.
- Must be proficient in computer applications (MS Office, systems related to documentation)
- Knowledge of ADOBE Frame Maker preferred2017-09-08 17:44:07
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Chinese Speaking Cabin Crew
Chinese Speaking Cabin Crew
(1-10 Yrs )Air Arabia |
UAE |
08-09-2017Cabin Crew - new and experienced crew are welcome to apply - Ensuring the safety, security, wellbeing and general comfort of passengers, in accordance with the GCAA regulation and provisions of the Air Arabia Operations Manual and Air Arabia Human Resources policies and procedures.
- Identifies situations where the safety, well-being and general comfort of passengers is at risk and takes remedial action, notifying Senior Cabin Crew accordingly.
- Carries out the duties of Senior Cabin Crew when designated as such by the Captain.
- Instructs individual passengers on issues to ensure their safety and comfort, bringing difficulties to the attention of Senior Cabin Crew.
- Attends to the needs of individual passengers, watching for and identifying passengers experiencing stress or difficulties of any kind and attempting to alleviate their condition, engaging the assistance of other cabin crew if required.
- Attending to the requests of individual passengers, meeting their demands in accordance with the policies and procedures for providing services as detailed in the Operations Manual and other relevant instructions.
- Accounts to Senior Cabin Crew for the conduct of passengers and assists in ensuring cabin safety in accordance with emergency procedures as specified in the Operations Manual.
- Informs Senior Cabin Crew, Flight Crew and Captain, as appropriate, of irregularities and malfunctions. - Checks emergency equipment, catering equipment and other specified equipment reporting deficiencies to Senior Cabin Crew and/or Captain as appropriate.
- Helps to ensure the aircraft cabin is cleaned thoroughly at transit stations.
- Helps to ensure adequate re-catering is provided before flying.
- After flights, assists in the completion of documentation. Assists in the closing and sealing of containers with duty free items in accordance with instructions.
- Assists in ensuring orderly and complete handover/takeover when handing/taking over the cabin from catering, cleaning or maintenance personnel.
- Attend all mandatory safety and emergency procedure training and to achieve the required pass mark.
- Be able to carry out all in flight emergencies.Requirements- A Higher Secondary education with good pass results is essential good English language command. - Must be within the age band of 21 years and 30 years.
- Must be educated to a minimum level of accredited Higher Secondary Education or equivalent.
- Must have a high standard of English; verbal, written and comprehension. Fluency in another language is always an advantage.
- Must meet the below mentioned height and weight criteria.
Male: HT - 165 cm. WT -68 to 82 kg.
Female: HT -160 cm WT - 58 to 70 kg.
- Ability to swim at least 30m unaided in open water, without a flotation device.
- Clear skin with no marks / tattoos that would be visible whilst wearing the uniform.
- Medically fit to meet regulatory requirements.
- Cabin Crew / Nursing experience would be an asset.2017-09-08 17:43:50
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Russian Speaking Cabin Crew
Russian Speaking Cabin Crew
(1-10 Yrs )Air Arabia |
Sharjah |
08-09-2017Cabin Crew - New and experienced crew are welcome to apply. - Ensuring the safety, security, wellbeing and general comfort of passengers, in accordance with the GCAA regulation and provisions of the Air Arabia Operations Manual and Air Arabia Human Resources policies and procedures.
- Identifies situations where the safety, well-being and general comfort of passengers is at risk and takes remedial action, notifying Senior Cabin Crew accordingly.
- Carries out the duties of Senior Cabin Crew when designated as such by the Captain.
- Instructs individual passengers on issues to ensure their safety and comfort, bringing difficulties to the attention of Senior Cabin Crew.
- Attends to the needs of individual passengers, watching for and identifying passengers experiencing stress or difficulties of any kind and attempting to alleviate their condition, engaging the assistance of other cabin crew if required.
- Attending to the requests of individual passengers, meeting their demands in accordance with the policies and procedures for providing services as detailed in the Operations Manual and other relevant instructions.
- Accounts to Senior Cabin Crew for the conduct of passengers and assists in ensuring cabin safety in accordance with emergency procedures as specified in the Operations Manual.
- Informs Senior Cabin Crew, Flight Crew and Captain, as appropriate, of irregularities and malfunctions. - Checks emergency equipment, catering equipment and other specified equipment reporting deficiencies to Senior Cabin Crew and/or Captain as appropriate.
- Helps to ensure the aircraft cabin is cleaned thoroughly at transit stations.
- Helps to ensure adequate re-catering is provided before flying.
- After flights, assists in the completion of documentation. Assists in the closing and sealing of containers with duty free items in accordance with instructions.
- Assists in ensuring orderly and complete handover/takeover when handing/taking over the cabin from catering, cleaning or maintenance personnel.
- Attend all mandatory safety and emergency procedure training and to achieve the required pass mark.
- Be able to carry out all in flight emergencies.Requirements- A Higher Secondary education with good pass results is essential good English language command. - Must be within the age band of 21 years and 30 years.
- Must be educated to a minimum level of accredited Higher Secondary Education or equivalent.
- Must have a high standard of English; verbal, written and comprehension. Fluency in another language is always an advantage.
- Must meet the below mentioned height and weight criteria. Male: HT - 165 cm. WT -68 to 82 kg.
Female: HT -160 cm WT - 58 to 70 kg. - Ability to swim at least 30m unaided in open water, without a flotation device.
- Clear skin with no marks / tattoos that would be visible whilst wearing the uniform.
- Medically fit to meet regulatory requirements.
- Cabin Crew / Nursing experience would be an asset. **Please ensure photograph and CV is attached to all applications. Without photographs we will not proceed**2017-09-08 17:43:50
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Call Center Sales Executive
Call Center Sales Executive
(1-10 Yrs )Air Arabia |
Sharjah |
08-09-2017Air Arabia is looking for dynamic ambitious customer focused individual to join its Call Center Team. The selected individual will be responsible for ensure that group sales are achieved in order to meet or exceed the annual objectives set by the department. - Prepare quotations and other documentations
- Establish network within the market with individuals (freelancers) who handle groups of tourist /passengers and maintain the relationships. - Stay updated with the market dynamics and the rates of the competitors.
- Tele Sales: closely follow up with customers and influence them to make the payments and close the group Bookings. Ensure that all group bookings are paid on time and the cases are closed within the parameters.
- Ensure achievement of Monthly /Annual Target
- Preparing the Daily Group / Tele Sales ReportRequirements- More than 1 year experience in related filled
- Previous experience of an internal role
- Flexible/Able to work extra hours when required - Very good communication skills both written and verbal
- A positive attitude
- Remaining Calm under Pressure2017-09-08 17:43:50
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27-Jun-15
27-Jun-15
(Fresher )Air Arabia |
Cabin Crew Manager |
08-09-20172017-09-08 10:51:29
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Cabin Crew Manager
Cabin Crew Manager
(1-10 Yrs )Air Arabia |
Jordan |
08-09-2017Cabin Crew Manager, Jordan Air Arabia Jordan is the newest airline in the kingdom of Jordan. This venture is part of the first and largest low-cost carrier (LCC) in the Middle East and North Africa Air Arabia Group of Companies. The airline is set to operate through Amman Queen Alia International Airport in Jordan and will be its fifth fixed-based operation globally. Air Arabia Jordans operation is expected to commence in the first quarter of 2015 and are looking to recruit a Cabin Crew Manager. The purpose of this role is to manage the day to day cabin crew operations and on board customer service delivery in accordance with the corporate objectives and the regulatory requirements ensuring high standards of service and maintaining the security and safety of operation across the network.Requirements- Experience 5 years as a cabin crew member and 5 years working in the cabin crew Dept. as ground support i.e. welfare, training, leading or managing crew in addition required together with an appropriate cabin crew certificate and formal qualification is an advantage. Skills:
- Judgment and Decision MakingConsidering the relative costs and benefits of potential actions so as to choose the most appropriate one
- Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Management of Personnel ResourcesHigh level of diplomacy is needed when dealing with crew frustrations caused by other departments.
- Management of Material ResourcesObtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
- Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.2017-09-08 11:25:21
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Call Center Alert Agent
Call Center Alert Agent
(Fresher )Air Arabia |
Sharjah |
08-09-2017Provide notification through SMS and email to all stakeholders regarding change of schedules.
Manage all correspondences related to schedule changes and keep the stakeholders (Alpha Catering Group, GSAs, Call Centre Agents, and Sales Support & Sales Office) informed.
Rectify misconnections in the case of cancellations, delays and early departure when a schedule is changed.
Manually create alerts in the case of misconnections once information is received from Operations / Transfer Desk for unplanned alerts.
Take necessary approvals to provide Hotel Accommodation from operations in the case of Long Transits in SHJ.
Handle all connection enquiries and availability of the next flights as and when requests are received from Operations/ Dispatch in cases of delays.
Check for Passenger No Show with respective airports in case of flight changes to process refunds or changes in bookings.
Responsible for re-bookings of sick passengers/ mentally unstable/ family of deceased.
Process cancellation and refund of duplicate bookings after verification.
Follow up with Finance team when refunds are made and if the passengers money is not credited back to their card/account
Responsible for re-booking of all denied -boarding passengers due to over bookings of flights, requests from SHJ and all out stations.
Coordinate with ISA support when errors occur on the reservation system or selective PNR's
Coordinate with IT team in cases when issues with the SMS fail to be delivered and constant monitor the SMS delivery system report
Respond to emails from Visa Check Team/ Outstations in cases where the PNR has to be kept on hold due to passengers are INAD due to visa issues, blacklisted, fake visa, etc .
Responsible for re-booking of all denied -boarding passengers due to over bookings of flights, requests from SHJ and all out stations.
Contact outstation airports when the visa OKOB is updated late or if any payment was made late and the names are not reflecting on the DCS
Notify Operations about Short Connections in the case of early departures, these connections does not appear on the DCS system since it is less than 40 minutes
Responsible for re-sending of PNL's & ADL's when there are errors in SHJ and all other hubs (E5, 3O, G9).
In the case of planned alerts where the flight is overbooked, communicate to passengers and convince them to voluntarily accept change of date.
Freeze bookings in the case of misconnections and the passenger are self-offloaded to travel on an alternate carrier
Inform passengers when a flight is protected and the same ancillary is not available.
Requirements
Must have at least a High School Diploma
Must have a good knowledge of customer care processes and techniques
Must have a good verbal reasoning skills; average numerical
At least 1-3 years experience in related filled2017-09-08 15:16:14
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Call Center Sales Supervisor
Call Center Sales Supervisor
(Fresher )Air Arabia |
Sharjah |
08-09-2017Air Arabia is looking for dynamic ambitious customer focused individual to join its Call Center Team. The selected individual will be responsible for overseeing the functions of the Call Centre Sales team in order to ensure that group sales target are exceed or achieved.
Confer with Department Manager to develop methods and procedures to increase sales and promote business.
Handle all complaints related to group bookings
Develop, implement, review and monitor procedures that are implemented to achieve the Sales unit objectives
Maintain strong communication links with all departments
Guide the sales team in networking within the market with individuals (freelancers) who handle groups of tourist /passengers and maintain the relationships.
Stay updated with the market dynamics and the rates/ propositions of the competitors.
Ensure that all group bookings are paid on time
Ensure achievement of Monthly /Annual Target
Prepare Quotations and ensure that the documentation is completed as per the procedure.
Preparing Monthly Group / Tele Sales Reports
Managing Group Leaders Accounts
Tele Sales: closely follow up with customers and influence them to make the payments and close the group Bookings. Ensure that all group bookings are paid on time and the cases are closed within the parameters.
Requirements
More than 1Year experience in related filled
Excellent communication and listening skills
Time management
A polite and friendly manner
Lots of initiative
A positive attitude
Able to work to targets
Should be able to speak both English & Arabic fluently
Able to work flexible / extra hours when required2017-09-08 15:16:14
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Cabin Crew Duty Supervisor
Cabin Crew Duty Supervisor
(1-10 Yrs )Air Arabia |
Sharjah |
08-09-2017About the Job: The purpose of this role is to assist Cabin Crew Manager in managing the Cabin Crew Members at all times and ensure that all crew are legal as per the GCAA requirements and their needs are met. Key Accountabilities: - Ensure all flights departing Sharjah consist of the correct crew complement, and liaise with Crew rostering officer regarding crew shortfalls, if any.
- Supervise correct and fair allocation of crew positions by auditing and reviewing.
- Manage action, follow up and provide feedback to cabin crew on cabin flight report.
- Ensure all procedures, manuals and documentations in the Briefing Office are updated and maintained as per GCAA and company policy requirements.
- Coach operating crew by giving them constructive feedback, being prepared to answer any queries, clarify any operational issues and if needed direct the crew member to the right personnel or department as necessary.
- Conduct assessments on Briefing to monitor both SCCM and CCM performance and take corrective actions where necessary on performance, a minimum of 3 briefing assessment should be conducted in a shift.
- Manage grooming standards; monitored and rectified where needed. - Manage senior or captains de-briefing and handle any conflict until it is resolved; use them as case studies in liaison with Training Manager.
- Carry out flight observations and submit a full report to Cabin Crew Manager (2 flights a month) - Manage daily both catering and duty free issues and ensures that the right product is selected for increasing the revenue using feedback of the crew.
- Carry out a random pre and post flight check to monitor the boarding process, ground handling, catering-duty free, cabin appearance and crew performance; a full report should be submitted to Cabin Crew Manager. (3 flights per shifts)
- Liaise with other departments to fulfill cabin crew requirements (e.g. housing, transport, HR, finance). Place a purchase order for cabin crew department.
- Conduct evaluation for initial crew member during 90 days appraisal.
- Conduct appraisal for the crew including seniors.
- Maintain records of crew performance, sick leave, no show, punctuality, customer service and take the necessary action in cases of discipline.
- Assist Cabin Crew Manager in Cabin Crew Recruitment.
- Assist Cabin Crew Manager for SCCM upgrade.
- Assist the Cabin Crew Manager and carry out investigations on crew disciplinary / appreciations
- Manage crew welfare by looking at their personal issues, follow up with company Medical Centre for crew well-being, meet and assist new joining crews and visit crew if they are hospitalized.
- Ensure the Familiarization Flight program is carried out and the correct paperwork is completed as per Procedures and compliance is achieved.
- Prepare and disseminate Memos and reminders to all crew for any policy changes
- Complete the Crew Movement Officer Shift Report Log at the end of the shift ensuring to note any handover matters for the following shift. Maintain physical appearance of the Briefing Office, including cleanliness, equipment condition etc., and make recommendation for any maintenance or equipment replacement.
- In the absence of a SCCM, the briefing officer on duty will nominate the most senior crew member to conduct the pre-flight safety briefing.Crew Movement Officer will advise Crew Control of the absence of the operating SCCM.
- Liaise with other hubs for sending and receiving any product i.e. crew uniforms, manuals
- Attend weekly meeting with cabin crew manager to identify the areas that require improvement.Requirements- Educated to High Secondary level. - Minimum five years of experience as a cabin crew member with three year as a senior cabin crew. - Good working knowledge of Flight Duty Time Limitation regulations. - Self-motivated and able to work independently with strong written and oral communication skills in English.
- Arabic would be an advantage2017-09-08 12:42:40
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Cargo Operations Trainer
Cargo Operations Trainer
(1-10 Yrs )Air Arabia |
Sharjah |
08-09-2017Air Arabia is looking for an dynamic individual with a passion for delivering Cargo Operations Learning and Development interventions for all applicable areas of the company acting as a role model for Cargo operations excellence in terms of actions, behavior and appearance. The Cargo Operations Trainer is responsible for the development and delivery of operational and technical training courses required in the concerned department while working with partners, customers and internal employees to package best practices into training courses. The training courses will cover specific areas related to Cargo Operations. The Cargo Operations Trainer must ensure the continued development, updating and implementation of training syllabi and course schedules are done effectively in coordination with the concerned stake holders.The job holder must be in a position to deliver any adhoc training sessions as required by the Company.Requirements-Educated to a minimum of Degree level, IATA certification in Cargo Operations is desirable
-Must have a minimum of three (03) years experience in Cargo operational activities
-Previous experience of training in aviation / Cargo operations environment is desirable
-PC Literate and well versed in MS Office Suite / Google office applications
-Effective written and verbal communication skills in English, Hindi/Urdu would be an advantage
-Must be fully knowledgeable and conversant with Cargo operations procedures, Equipment safety operations, Emergency procedures and Airport ramp procedures
-Must be a team player with an ability to work independently under minimal supervision2017-09-08 12:33:47
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Sales Executive – Western Province
Sales Executive – Western Province
(Fresher )Air Arabia |
Saudi Arabia |
14-09-2017Essential - Educated to Degree level. 3-4 yrs. Airline Sales experience. Excellent communication skills in written and spoken English and Arabic. Skills in other languages an advantage.
Saudi Nationals are encouraged to apply.2017-09-14 17:13:33
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CALL CENTER QUALITY CONTROL
CALL CENTER QUALITY CONTROL
(3-4 Yrs )air arabia |
Sharjah - United Arab Emirates |
08-09-2017Purpose
Monitor phone calls, ensure Call Centre Agents provide excellent customer service when dealing with customers & provide accurate information in a courteous and professional manner.
Key Accountabilities
Develop the quality standards of the Call Centre.
Responsible for setting the telephone script for agents to follow on each call. Monitor inbound and outbound calls to ensure:
Right telephone etiquettes are being applied by the Call Centre Agents,
Follow appropriate hold procedures and
Perform various types of auditing (Recording, Live, Buddy-buddy, Mystery call) to gather information on the quality issues among agents and provide action plan to resolve the same.
Conduct follow up with agents regarding quality issues and provide assistance to improve the quality of their individual performance and increase sales revenue output.
Monitor and score inbound calls taken by Call Center Agents.
Facilitate calibration sessions with other call centers to ensure scoring accuracy and share best practices for coaching and monitoring.
Provide recommend on changes and training opportunities for Call Centre Agents to the management.
Analyze the results of performance per agent, per team in terms of quality, draw conclusions and make recommendations
Proactively identify trends based on monitoring and provide formalized feedback to superiors based on findings.
Provide performance feedback to assigned managers.
Prepare and analyze monthly evaluation quality scores & staff errors once result is received and provide solution with financial impacts.
Provide training, coaching, feedback, and assistance to Call Center Agents whose performances are below the standard level of performance set by the company.
Motivate and encourage the Call Centre Agents when under pressure to achieve better results.
Update the Call Centre Agents with the new policies & procedures for quality and ensure adherence of the same.2017-09-08 11:15:42
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YIELD MANAGEMENT EXECUTIVE
YIELD MANAGEMENT EXECUTIVE
(2-4 Yrs )air arabia |
Sharjah - United Arab Emirates |
08-09-2017About the Job
Air Arabia is looking for individual with strong analytical skills and a keen attention to detail to manage a route cluster and optimise revenue by effectively managing yield/seat factor balance, thus contributing to maintaining the profitability of routes.
Key Accountabilities
Assists the Yield Management Officer by producing longer-term plans based upon detailed analysis of routes that provide information upon which contributions to the making of strategy for the Company can be based.
Regular monitoring of flights on the routes assigned and optimizing based on the demand
Identifies the break-even revenue of the responsible routes based upon the most up-to-date and best sourced information.
Identity and achieve the optimum seat factor/yield combination which best ensures the profitability of responsible routes.
Analyze revenue and manage the routes assigned while looking at the other airline fares available in the market, whilst ensuring medium/longer-term profitability.
Collate competitor fares and products, establishes and maintains an easily referenced database
Arranges for feedback from commercial team regarding competitor fares, products and services through establishing, developing and maintaining good working relationships.
Contribute to the planning of fare levels and values of responsible routes well in advance so as to reflect peaks and troughs in demand.
Produces other ad-hoc reports as that are required by the senior management team for particular projects.2017-09-08 12:42:35
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ACCOUNTS ASSISTANT - REVENUE
ACCOUNTS ASSISTANT - REVENUE
(2-3 Yrs )air arabia |
Sharjah - United Arab Emirates |
08-09-2017Purpose This role is responsible to assist in the maintenance of Air Arabia accounts; makes transactions in the books of account as directed Main Responsibilities Preparation of the Receipts for all the payments received from the local & outstation customers and updates the same in the reservation system. Posting of the customer receipts in the Debtors Ledger & allocation of receipt to get the proper ageing analysis statement. Follow up with the customers for those payments which are not accounted by the company. Timely updation of agents receipts in the G9 Reservation System to avoid the system blockage. Reconcile UAE Agents balance in Reservation system Vs Book balance. Forward the sales Invoices to all local & outstation Invoices on F/N Basis along with the summary of sales to the GSA. Preparation of Debit Note for the various other services provided eg. Visa/Holiday bookings etc. Preparation of Credit Notes for the GSA Commission on monthly basis.2017-09-08 22:36:03
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Call Centre Agent
Call Centre Agent
(1-10 Yrs )Air Arabia |
Sharjah |
08-09-2017Purpose: To handle incoming or outgoing customer calls for for our airline business. He/She would handle account inquiries, customer complaints or support issues. Key Responsibilities:
- Takes calls from customers, potential customers, suppliers, agents and other making enquiries regarding the services and products of Air Arabia.
- Complete flight booking forms, prepare change of details, and issue flight ticket orders, using computers. - Confers with customers by telephone in order to provide information about products and services, to take orders or cancel reservations/accounts, or to obtain details of complaints. - Determines charges for services requested, collect deposits or payments, and/or arrange for billing. - Obtains and examines all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions. - Refers unresolved customer grievances to designated departments for further investigation. - Resolves customers' service or billing complaints by performing activities such as refunding money, and adjusting bills. Seeks approval of the Team Leader where applicable.
- Checks to ensure that appropriate changes were made to resolve customers' problems. - Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Gathers information regarding customers needs, trends developing and other data which may be of interest to Marketing and Sales departmentsfeeds it back to the Call Centre Manager through Team Leaders.
- Meet the monthly ( Revenue, calls & quality ) targets to reach the max level of punctuality & productivity - Understand the real call center concept activities & work in achieving it.Requirements- Preferably under family sponsorship
- Candidate should ideally have completed High School - Good Computer skills. - Should be proficient in both Arabic and English. - Should be analytical with good Math skills.2017-09-08 12:47:30
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Call Centre Duty Supervisor
Call Centre Duty Supervisor
(1-10 Yrs )Air Arabia |
Sharjah |
08-09-2017Air Arabia is looking for dynamic ambitious customer focused individual to join its Call Center Team. The selected individual will be responsible for supervising Call Centre Agents in providing customers with excellent Customer Service by providing information in response to enquiries about products and services, making bookings for services including flights and handling and resolving complaints in order to ensure the profitability of the company. * Manage a team of Call Center Agents.
* Floor Supervision. Be visible and available to answer questions and provide guidance. Responsible for the floor Activities and live monitoring. * Take calls that agents can't handle and be available when an agent appears to need assistance.
* Motivate and encourage agents through positive communication and feedback
* Handling passenger complaints.
* Spend few hours per month Handling Call Centre Agent Job in order to be hands-on at all times.
* Assist the management in preparing a robust roster to meet anticipated business requirements to the agreed standards.
* Organizes shifts daily roster, approves changes for individual agents
* Ensure the Call Centre technical facilities are in good working condition, including all telephone lines, computer equipment and the reservation system, request for technical support for immediate action when work stations are not fully operational
* Work with management on refining and scheduling appropriate training sessions. Manage Employee performance on a weekly basis (minimum) and review the following:
* Review the past week'sperformance and Result * Share updates /new information * Guide the team and motivate them to improve sales, quality and overall performance
* Answer questions and comments.
* Perform at least one monitoring evaluation with each agent every two weeks
* Keep track of attendance, Adherence, rejected calls, Quality, Revenue and Ancillary * Submit weekly performance summary Report of the team to the Call Centre Supervisor.
* Submit to the Call Centre Supervisor the next week's monitoring assignments and a plan for the team.
* Create an action plan describing the tasks of each agent.
* Create a detailed plan of the way in which you plan to impact your team's day-by-day performance
* Divide the team into three groups based on their performance (top, middle and bottom)
* Interlock with other Team Leaders to ensure a consistent approach towards CC Agents and CC Procedures
* Actively participate in performance appraisals for CC AgentsRequirements* At least 2-4 years experience in related filled
* Able to use Word, XLS, create and maintain databases
* Time Management and Planning Skills
* Very Good Communication Skills both in English & Arabic
* The ability to change ones own approach to work effectively with a variety of individuals, groups, situations, including the conception and implementation of original ideas to develop and improve processes, products and services
* Visionary, Flexible/adaptable to change, Team player, Solve-complex problems and make decisions
* Able to work flexible / extra hours as and when required2017-09-08 12:47:30
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Regional Manager - Ground Operations
Regional Manager - Ground Operations
(1-10 Yrs )Air Arabia |
UAE |
08-09-2017Air Arabia is looking for an individual with strong Ground Operations management experience to help develop and manage the airport operations for the Indian Sub-continent in accordance with the corporate objectives and the regulatory requirements. The selected individual will be responsible for ensuring high standards of service while maintaining the security and safety of operation across the region. The Regional Manager Ground Operations (RMGO) is responsible for leading the Ground Operations team in ensuring efficient handling of all activities of Airport Services across the region ensuring highest quality standards, identifying areas of concern and developing/implementing corrective action plans as well as developing/implementing effective procedures for Airport Services ensuring high standards of service and maintaining the security and safety of Airport and Ramp operations across the network. The Regional Manager Ground Operations will ensure that this is done in accordance with the corporate objectives and the local regulatory requirements. The Regional Manager Ground Operations will be responsible for controlling and negotiating all customer services contractual requirements within the region to ensure that the company interests are protected. Wherever necessary he/she will liaise with senior management of Engineering, Operations and other Departments with regard to common contractual needs and corporate objectives and liaise with relevant international industry bodies to protect the Companys interests. The Regional Manager Ground Operations is responsible for proposing and arranging for operating budget for the airports within the region and implementation of effective cost control measures. He/she will also be responsible for ensuring that all administrative requirements of the department such as training, recruitment, contracts, etc. are met while also ensuring compliance with meeting targets and managing station performance.Requirements- Must be Educated to degree level with formal qualification in Management Studies or equivalent. - A minimum of 12 years of relevant experience is required with at least 5 years in a management role.
- Strong functional knowledge of Customer Services / Airport Operations, Recruitment / selection techniques and Contracts
- PC Literate and well versed in MS Office Suite / Google office applications,
- Excellent communication skills, both written and spoken in English, Skills in Arabic would be an advantage.
- Strong inter-personal and relationship building skills with an ability to work independently.
- Strong negotiation skills2017-09-08 11:09:40
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Ground Operations Trainer
Ground Operations Trainer
(1-10 Yrs )Air Arabia |
Sharjah |
08-09-2017The purpose of this role is to develop and deliver Ground Operations Learning and Development interventions for all areas of the company as determined by the Ground Operations Training Manager. To act as a role model for ground operations excellence in terms of actions, behaviour and appearance. Accountabilities:
- Deliver training ensuring that staff are:
- Motivated and encouraged to exceed expectations by the training delivered
- Fully skilled on the use of all systems and equipment
- Fully aware of compliance policies and procedures for Air Arabia, Sharjah Aviation Services, Customer Airlines and the regulators procedures.
- Properly briefed on all changes to product and procedures.
- Coach staff at the place of work. - Deliver adhoc training sessions on the shift rota and at the place of work as determined by the Ground Operations Training Manager.
- Explain procedures so as to ensure that the relevant, Health & Safety and company policy requirements placed upon all operations are fully complied with.
- Working with the Ground Operations Training Manager continually monitor, and assess training materials ensuring that all changes in policy, operational requirements and legislation are incorporated in the training to ensure compliance at all times.
- Ensure that all training is conducted to the highest levels ensuring security, safety, and service standards are provided by all departments.
- Provide accurate, comprehensive reporting as required.
- Communicate with the relevant line managers to ensure maximum staff attendance for training at all times - Monitor and take action as required to ensure all staff while on duty, perform their duties strictly in accordance with company policy, procedure and perform as they have been trained.
- Ensure company uniform PSE and grooming standard are being adhered to at all times.
- Take actions to ensure that all equipment and facilities are always well maintained and in good condition.Requirements- Two years experience in a the aviation ground services industry
- Expert knowledge in at least one of the following aviation sectors: cargo, ramp, dispatch, DGR, load control, etc
- IATA or other relevant aviation qualifications
- Experience of training in an aviation / ground operations environment
- Excellent presentation skills
- Excellent motivational skills and the ability to improve all staff performance to increase productivity.
- Excellent organisational skills.
- Strong written and verbal skills in English plus one additional language. Fluent in Hindi/Urdu is an advantage
- Comfortable working to tight deadlines
- Interested candidates may apply for the position by sending a copy of their updated resume.2017-09-08 10:45:20
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