EAM-Rooms - 3395226

The Ritz-Carlton
  • EAM-Rooms Jobs in Manama - 3395226

    The Ritz-Carlton
  • 2 - 3 سنوات
  • Manama - Bahrain
تسجيل الدخول للتقديم سجل و قدم

المسمى الوظيفي

JOB SUMMARYFunctions as the strategic business leader of the propertys Rooms department Responsible for planning, developing, implementing and evaluating the quality of property s rooms Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives The position ensures Rooms operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment to the owner and companyCANDIDATE PROFILEEducation and Experience2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional areaOR4-year bachelors degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional areaCORE WORK ACTIVITIESLeading Rooms TeamChampions the brand s service vision for product and service deliveryCommunicates a clear and consistent message regarding departmental goals to produce desired resultsMakes and executes the necessary decisions to keep property moving forward toward achievement of goalsMonitors and promotes room rates, specials, and promotions at the residenceReview all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventoryManaging Profitability and Revenue GoalsAnalyzes service issues and identifies trendsWorks with Rooms team to develop an operational strategy that is aligned with the brand s business strategy and leads its executionReviews and audits expenses (eg, departmentaldivisional profits, payroll expenses, rooms expenses, cost per occupied room, previous day s occupancy and room revenues)Conducts weekly meetings with divisional managers and review all information pertinent to the week s businessPrepares monthly, quarterly and yearly Rooms Division financial forecastsPrepares annual capital expenditures reportMonitors Rooms operations sales performance against budgetReviews reports and financial statements to determine Rooms operations performance against budgetCoaches and supports operations team to effectively manage occupancy and rate, wages and controllable expensesCompares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for resultsEnsuring and Providing Exceptional Customer ServiceDemonstrates and communicates key drivers of guest satisfaction for the brand s target customerDelivers excellent customer service throughout the customer experience and encourages the same from other employeesReviews guest feedback with leadership team and ensures appropriate corrective action is takenCoordinates and communicates event details both verbally and in writing to the customer and property operationsCreates an atmosphere in all Rooms areas that meets or exceeds guest expectationsResponds to and handles guest problems and complaintsUses personal judgment and expertise to enhance the customer experienceStays available to solve problems andor suggest alternatives to previous arrangementsInteracts with guests to obtain feedback on product quality and service levelsStays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfactionWorks to continually improve customer service by integrating obtained feedback and personal judgment into action plansEmphasizes guest satisfaction during all departmental meetings and focuses on continuous improvementEnsures that employees understand expectations and parameters for Room dutiesMonitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfactionAnticipate sold-out situationsand know how many rooms are overbooked Assist in locating alternative accommodations for guests and assist in walking guests, following hotel policies and procedures Follow-up the next day to ensure that guests are welcomed back to the hotel in accordance with hotel policies and proceduresReview resumes for arriving groups; follow up with all departments to ensure preparations are made for arrivalsManaging and Conducting Human Resources ActivitiesFacilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction resultsInterviews and hires employeesEnsures employees are treated fairly and equitablyEnsures that regular, ongoing communication is happening in Rooms (eg, pre-shift briefings, staff meetings)Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employeesIncorporates guest satisfaction as a component of staffoperations meetings with an emphasis on generating innovative ways to continually improve resultsSets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performanceSolicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concernsEnsures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review ProcessConducts annual performance appraisal with direct reports according to Standard Operating ProceduresChampions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessaryIdentifies talents of direct reports and their teams, and assists with their growth and development plansThe Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

ملخص الملف

Type:Company Job

Eligibility:Bachelor of Business Administration(Managem ent).

Industry:Hotels / Hospitality

Function:Chefs / F&B / Housekeeping / Front Desk

Deadline:29th Nov 2024

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