JOB SUMMARYPosition responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations Develops and implements business plan for food and beverageCANDIDATE PROFILEEducation and ExperienceHigh school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional areaOR2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional areaCORE WORK ACTIVITIESDeveloping and Maintaining BudgetsDevelops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departmentsMaintains a positive cost management index for kitchen and restaurant operationsUtilizes budgets to understand financial objectivesLeading Food and Beverage TeamManages the Food and Beverage departments (not catering sales)Supervises and manages employees Manages all day-to-day operations Understands employee positions well enough to perform duties in employees absenceUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financialbusiness decision making; demonstrates honestyintegrity; leads by exampleOversees all culinary, restaurant, beverage and room service operationsCreates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing serviceProvides excellent customer service to all employeesResponds quickly and proactively to employees concernsProvides a learning atmosphere with a focus on continuous improvementProvides proactive coaching and counseling to team membersEncourages and builds mutual trust, respect, and cooperation among team membersMonitors and maintains the productivity level of employeesDevelops specific goals and plans to prioritize, organize, and accomplish workProvides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effectiveSets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceededEnsuring Exceptional Customer ServiceProvides excellent customer serviceResponds quickly and proactively to guests concernsUnderstands the brands service cultureDrives alignment of all employees, team leaders and managers to the brands service cultureSets service expectations for all guests internally and externallyTakes ownership of a guest complaintproblem until it is resolved or it has been addressed by the appropriate manager or employeeVerifies all banquet functions are up to standard and exceed guests expectationsProvides services that are above and beyond for customer satisfaction and retentionImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when neededServes as a role model to demonstrate appropriate behaviorsManages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basisManaging and Conducting Human Resource ActivitiesProvides guidance and direction to subordinates, including setting performance standards and monitoring performanceConducts performance reviews in a timely mannerPromotes both Guarantee of Fair Treatment and Open Door policiesIdentifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skillsIdentifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs othersDevelops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction resultsAdditional ResponsibilitiesComplies with all corporate accounting proceduresProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in personAnalyzes information and evaluates results to choose the best solution and solve problemsDrives effective departmental communication and information systems through logs, department meetings and property meetings
Eligibility:Bachelor of Hotel Management(Hotel Management).
Industry:Hotels / Hospitality
Function:Chefs / F&B / Housekeeping / Front Desk
Deadline:29th Nov 2024
Multi Property Food & Beverage Manager