Receptionist - 3395329

  • Receptionist Jobs in bahrain - 3395329

  • 1 - 2 سنوات
  • bahrain - Bahrain
تسجيل الدخول للتقديم سجل و قدم

المسمى الوظيفي

To fully read, understand and implement all the hotel policies and related procedures included in the employee hand book with no deviation
To report for duty punctually wearing the correct uniform and name tag ensuring a professional appearance & grooming standards with a respectable proper attitude
To provide a courteous, professional, efficient and flexible service at all times, following Hotel Standards of Performance
To adhere to the hotel safety, security and emergency policies and procedures
To be fully conversant with all services and facilities offered by the hotel and being aware of all activities and events taking place in the hotel
To be aware of all VIPs visiting or staying in the hotel
Maintain the cleanness of the work place, front and back areas at all times
Striving to maintain and keep the hotel equipment and assets in an excellent condition
Handover shifts properly and to ensure that no pending correspondence issues are to be left unattended without follow up
Records all guests requests and all pending matters in the log and following it up to ensure they are handled and related action was taken properly
Checking business mail regularly within the shift and respond accordingly
Keep business mail strictly for business purposes only and follow E-mail etiquette and standards when sending or receiving mails

Reporting any problems, issues or guest disturbance immediately to the in charge to take proper action and to follow up with the guest to ensure guest satisfaction
To handle guest complaints in a professional manner, by owning it, working on a satisfactory resolution, to call a Supervisor Senior Manager to handle if required
Communicate very well with the other team members to ensure the harmony and consistency of service & maintain good working relationships with colleagues and all other departments
To be entirely flexible and be able to be rotated within the different sub departments of the Rooms Division as assigned and to positively accept any changes within the department in light of business demands
To be flexible with changes in scheduling and shift timings according to business needs
To attend shift briefings, training and meetings as and when required
To carry out all responsibilities listed in the job description with utmost efficiency and dedication
Provides a warm welcome and assists guests according to Brand Standards
Remains observant and responds to each guest who approaches the Hotel entrance and touring the main lobby
Ensures that the lobby area is maintained according to our standards included but not limited to maintaining the overall appearance of lobby areas, monitoring, appropriate lighting, music and scent
Support the concierge desk front desk when needed
Be familiar with the VIPs procedures and with all regular guests and their requirements
Alert the Guest Relation Supervisor Manager or a senior member of Front Office Management or the relevant Department to any problems that may occur during a shift
Pre arrange all the requirements needed prior to VIP arrival and conduct full rooms inspection before guest arrival to ensure preferences are met and quality of service delivered
Escort VIP arrivingcheck-in guests to the reception front desk and to their rooms or suites
Responds to all guest inquires, maintaining high quality of service throughout the hotel with efficiency
Demonstrate good listening skills when encountering any guest complaints and take responsibility to either resolve their issue and direct them to a manager

Handles guests inquiries and complaints and ensures that they are resolved quickly, courteously, professionally and to the guests total satisfaction
Promote a fun professional and disciplined work environment
Complete assigned tasks in an efficient timely manner
Maintain instant presence in the hotel lobby
Conduct show around for hotel visitors guests

ملخص الملف

Type:Company Job

Eligibility:Any Graduation.

Industry:Hotels / Hospitality

Function:Secretary / Front Office / Personal Assistant (PA)

Deadline:29th Nov 2024

المطلوب المرشح الشخصي


ملف الشركة

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