Customer Relationship Manager - 3398322

Automotive Company
  • Customer Relationship Manager Jobs in Kuwait - 3398322

    Automotive Company
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المسمى الوظيفي

Urgently required for KuwaitPost Customer Relationship ManagerNationality Only ArabicIndustry Only from automobileSalary as per local marketExperience 10-12 years within a similar role in automotive sectorAttributes Visioning, strategy and planning Customer orientation Decision making and risk management Team work and leadership Results orientationGeneric & Specific Skills Leadership skills Communication skills Service orientation having experience in service, delivery and customer focus in an organisation Problem solving, business analysis and quantitative skills Candidates must be capable of conducting proactivemeasures in seeking solutions to client andor business problemsKey Competencies Time management Ability to work under pressure Strong leadershipteam management skills and experience Ability to achieve and maintain high standards Self-motivated and forward thinking with drive and determination Customer Focus Level - 4 or 5 Communication Level - 4 or 5Job PurposeTo lead and manage the operational performance of the Customer Relationship department, ensuring the successfuldelivery of business strategies and objectives through excellent customer serviceJob Role Planning and delivering CRM strategies across the group encouraging customer retention and customer loyalty To supervise and manage the operation and development of the Company Call Centre Group CR Manager will also be responsible for the training of all of the Call Centre employees Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the group andcaptures all required information at key points in the customer life cycle Examining and analysing daily CSI surveys data to produce monthly reports to participated department heads Analysing Customer Journey Mapping touch points within the group and maximising commercial opportunities Working closely with all departments to ensure the CRM works effectively for all aspects of the group Overseeing direct communications with customers through the CRM Monitor and maximise customer lifetime value strategies ensuring maximum profitability Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the group andits products Identifying and recommending training needs for customer facing staff and arrange suitable training Creating a customer-centric culture by involving all decision makers and organize team building activities acrossthe group for management and staff Designing and implementing group wide retailing standards that govern the way the business interacts with itsclients and present its employees Communicating with principles to ensure feedbacks and regular reports are passed to concerned departments andfollow up to ensure high degree of compliance Adhering to dealership evaluation needs and update DDMS accordingly to ensure securing higher score and workclosely with concerned department managers to ensure compliance Coming up with recommendations and corrective actions in order to group preserve brand image and work toenhance group reputation Leading, managing and developing the Customer Relationship team Identifying customer requirements and finding solutions to meet customer needs Liaising regularly with all managers to ensure consistency of service delivery across the business, in line withagreed strategic business objectives Analysing and evaluating market conditions, market changes and customer and competitor activities Identifying new opportunities and improvements across all Customer Relationship activities Ensuring that systems and controls are in place to meet regulatory requirements Providing direction and guidance to the Customer Relationship team, ensuring alignment with group strategies Challenging existing methods and presenting alternatives, continually improving internal systems Managing key service initiatives for customer including but not limited to increased efficiencies, more expedientprocesses and overall better Customer Monitoring & developing performance and ensuring the satisfaction of major customers with the servicesprovided to them, as well as working on improving these services & solving any problems facing customersEducation QualificationsBachelors and Master Degree in Business AdministrationKnowledge high level of customer serviceStrong background in customer acquisition, re-engagement and retention strategiesA Confident and articulate communicator capable of inspiring strong collaboration in an organisation

ملخص الملف

Type:Company Job

Eligibility:Graduate; Post Graduate; Management Post Graduates

Industry:Automotive / Auto Industry Customer Service / Telecalling

Deadline:19th Feb 2025

ملف الشركة

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