Customer Service Executive (international Voice Profile) (0-3yrs) - 191835

iYogi Technical Services Pvt Ltd.
  • Customer Service Executive (international Voice Profile) (0-3yrs) Jobs in Kuwait - 191835

    iYogi Technical Services Pvt Ltd.
تسجيل الدخول للتقديم سجل و قدم
191835

المسمى الوظيفي

Provide phone based Customer Service support to iYogi Customers and ensure retention of their services with iYogi This role also involves irate customer handlingpost&sales queries, billing and providing complete customer service supportKey Responsibilities Direct Interaction with customers located in the USA UK AUS Canada over the phone Voice as the first face to the customer (Inbound) & Email SupportHandle queries BillingCustomer ServiceRetentions related issues and address the same ensuring customer satisfaction and complete retention with iYogiResponsible for End to End customer satisfaction and address issues related to customer retentionManaging and updating customer details based on the queryAchieve Call Quality requirements as outlined via process guidelinesAchieve Productivity requirements and performance delivery as outlined via Operational metricsHandlingManaging irate customers and directing them as per the refundchargeback policy as and when requestedParticipate in performance improvement task forces as needed and look at continuously raising the bar for Customer satisfactionDemonstrated flexibility and contributions to creating a team environmentContinual enhancement of ones own performanceAdherence to all company policy and proceduresEnsuring customer is advised appropriately, regulations and disclaimers are given as per the process guidelines

ملخص الملف

Type:Company Job

Eligibility:(UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Any PG Course - Any Specialization, Post Graduation Not Required)

Industry:Publishing

Salary: INR 1,00,000 - 2,50,000 P.A

Function:IT Software - Network Administration / Security

Deadline:19th Feb 2025

ملف الشركة

iYogi Technical Services Pvt Ltd. http://www.iyogi.com iYogi Technical Services Pvt Ltd. http://www.iyogi.com iYogi Technical Services Pvt Ltd. About iYogiiYogi is a leading provider of online subscription based technical support services offered directly to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary iMantra software technology platform, iYogi delivers on demand support services to hundreds of thousands of subscribers globally. The company also provides thousands of single incident sessions every day and its services are available on a 24/7 basis 365 days a year. iYogis current customer base is the United States, U.K., Canada and Australia.iYogi offers a comprehensive suite of service offerings including diagnosis and repair, installation and maintenance services and training for multiple devices, software applications and other products including PCs, digital cameras, MP3 players, printers etc. iYogis customer satisfaction scores are amongst the highest in the technical support industry. iYogis wide range of service offerings which are brand agnostic makes it a one stop shop for many customers technology support needs. Customers can rely on iYogi to address many of their technical support needs and avoid the complexities of working with multiple support providers associated with each individual device or software application they purchase. This decreases the problem resolution time and enhances customer satisfactionVisit our website www.iyogi.com



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