• CEX مبادرات التنفيذ والإبلاغ مدير المشروع | 0002 Jobs in الرياض - 2312947

    Saudi Telecom Company
  • 8 - 9 سنوات
  • الرياض - المملكة العربية السعودية
تسجيل الدخول للتقديم سجل و قدم
2312947

المسمى الوظيفي

Job PurposeTherole holder will be responsible for corporate- CEX initiatives Execution andReporting, while ensuring compliance with organizational policies,procedures, quality standardsCore Responsibilities Develop CustomerExperience corporate performance Measures against strategic CustomerExperience related targets Liaise withrelated sectors and provide corrective and preventive actions to sustain andimprove Customer Experience and targets Conducts complexbusiness and CE benefits analyses to align CEx with business initiatives Providerecommendations, presents, and influences relevant stakeholders to addressgaps in the customer experience, affecting an operation or departments Provide anevidence for assurance results to cover all CEx measures across the completeE2E customer lifecycle Continuallyidentify opportunities to improve the customer experience Deliver changeinitiatives identified internally or from external best practice to supportthese opportunities Develop andapply CCEx and business CE multipoint check after Major ProjectsCampaignsEvents Gather andintegrate large volumes of CEx related datafrom multiple data source Provide CCExaccurate, insightful reporting with oversight of information Reports onCorporate level recurringNon-Recurring CEx Streamline CCExExecutive Reports Design anddevelop New CCEx Reports set EstablishEvaluation & onboarding process for CCEx Reports Ensure datacollection, data integrity and data quality are optimized to providecrystal-clear visibility into the impact and value of reports Develop andimplement Corporate-CEX dashboardsQualificationsCertificationBachelor sdegree in ICT engineering or any other relatedYearsof ExperienceAminimum of 8 years of relevant experienceNatureof ExperiencePriorexperience in ICT industry and technology areaDesired Skills &Knowledge Soundknowledge in the ICT industry and technology Strongunderstanding and experience in CCEx and related measures and processes Advancedproficiency in analysis and data-mining SoundKnowledge in customer journeys and E2E lifecycle Advancesexperience in customer 360 degree-view measures Soundconceptual skills Strongcommunication and presentation skills Strongplanning and organizing skills Soundunderstanding of project management principles and processes Strongcross-functional collaboration and relationship ability

ملخص الملف

Type:Company Job

Eligibility:Any Graduation.

Industry:Telecom / ISP

Function:Site Engineering / Projects

Deadline:08th Apr 2020

المطلوب المرشح الشخصي

Assurance, Data quality, Project management, Data collection, ICT,

ملف الشركة

Not Mentioned



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