2312961
  • ضيف وكيل الخدمات - أنثى وظائف في جدة - 2312961

    Waldorf Astoria Qasr Al Sharq
  • 2 - 3 سنوات
  • جدة - المملكة العربية السعودية
تسجيل الدخول للتقديم سجل و قدم

المسمى الوظيفي

Job SummaryA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as requiredWhat will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check inout, and complete audit procedures, as required Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Teams training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessaryWhat are we looking for?Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Calm, efficient, and organized with great attention to detail Ability to multi-task while maintaining a positive attitude when working with a Guest Professional manner with an emphasis on hospitality and guest service Ability to work on your own and as part of a team Competent level of IT proficiencyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions Previous experience in cash handling Front OfficeConcierge experience in the hotel, leisure, andor entertainment sectors Conflict resolution experience

ملخص الملف

Type:Company Job

Eligibility:Any Graduation.

Industry:Hotels / Hospitality

Function:Chefs / F&B / Housekeeping / Front Desk

Deadline:08th Apr 2020

المطلوب المرشح الشخصي

Guest Service Agent - Female

ملف الشركة

Not Mentioned



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