Assistant Engineer - Operations Center - 3393309

Dubai Airports
  • Assistant Engineer - Operations Center Jobs in Dubai - 3393309

    Dubai Airports
  • 3 - 5 سنوات
  • Dubai - United Arab Emirates
تسجيل الدخول للتقديم سجل و قدم

المسمى الوظيفي

THIS IS WHERE GAME-CHANGING HAPPENSBusiness TechnologyAssistant Engineer - Operations CenterThe team provides and supports the systems that bring the business together That means maintaining all it from the most basic desktop support to the most complex flight information systems They re game changers for the industry by bringing us smart developments and advanced processes which revolutionise what we doWhat youll deliver- You will be responsible to provide first line of support for all BT Services, to internal and external customers and stakeholders in both airports DXB and DWC and and perform theday-to-day operational activities- You will be responsible to deliver great customer service every day on 24X7 basis The jobholder will be the first point of contact for business escalations for all BT Services and expected to own and resolve all support tasks as providing basic infrastructure and application services- You will Identifies, registers, categorises and manage the incidents, provide a resolution that ensure smooth BT service and increasing the rate of first time fix - You will carry out Incident Management activities according to the process & procedures and escalate to second and third line of support whenever neededYou will manage the SLA s and OLA s KPI s and take responsibility for escalation to ensure it achieve the KPI s target What you bring- You should possess a Bachelor degree or similar in Computer Science or Computer Engineering field or equivalent field- You should have 3 to 5 years experience as service desk engineer in process driven, customer centric industries- You should be experienced in performing Service Desk activities and managing ITIL V3 Service Operation processes and tools in the Enterprise; you should have good experience in providing great customer service and technical support for different Infrastructure and Application Services- You should have knowledge in managing ITIL Service Operation process Implementing IT Service Desk tools in Enterprise is Mandatory IT infrastructure Operation and Application Support- You should have experince in supporting and troubleshooting TCPIP, Ethernet, WAN and WLAN networks, Telephony, Radi and application services Infrastructure monitoring and management tools such as HP NNMi,Operation Bridge,etcLife at Dubai AirportsFast-moving and fast-growing, Dubai Airports is a business that s all about delivering great airport experiences, 24 hours a day Life here means always pushing and being pushed to work better and smarter With us, you ll be encouraged to be the best you can be You ll be part of the team that connects the world And at every opportunity, you ll go beyond; delivering an advanced, innovative future for yourself and our business, and making an impact that delivers for Dubai

ملخص الملف

Type:Company Job

Eligibility:Bachelor of Technology/Engineering .

Industry:Airlines / Aviation


Deadline:19th Feb 2025

ملف الشركة

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