خدمة مساعد مدير التجزئة - 2285623

AL-FUTTAIM GROUP
  • خدمة مساعد مدير التجزئة Jobs in دبي - 2285623

    AL-FUTTAIM GROUP
  • 5 - 8 سنوات
  • دبي (دبي)
تسجيل الدخول للتقديم سجل و قدم
2285623

المسمى الوظيفي

Assistant Service Retail Manager - Toyota Al Futtaim - Dubai

Company Al Futtaim Private Company LLC

Job Requisition ID 36781

No two days are the same at Al-Futtaim, no matter what role you have Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get The chance to push the limits every single day

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees Youll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us

Come join us to live well, work better, and be the best

Assistant Service Retail Manager - Toyota Al Futtaim - Dubai

Create a customer centric environment that is geared at supporting customer facing and technical staff by ensuring that our customers vehicles are Fix Right the First Time and support the on time delivery of vehicles based on customer requests Provide a customer facing environment that is geared to supporting our customer service values and cultivate a culture of continual improvement

Duties

Ensure that all staff are friendly and wears all name badges
Conduct daily feedback and operational meetings to review daily expectation and deliverables
Answer phones in the most professional and efficient way
Provide a daily tracking of performance and review daily
Ensure smooth transition between staff shift changes
Ensure contingency plans are in place for staff that are sick, on leave or staff attending training
Ensure that all staff that are recruited are of the highest level and represent a customer centric approach
Ensure that each and every staff member has a clear job description and objectives and are aware of all disciplinary and grievance procedure
Motivate and encourage team to participate in employee and customer engagement and kaizen forums
Provide training calendars and enrol all staff of training relevant to their job duty and responsibility
Conduct quarterly performance management for all staff
Ensure that all new staff participate in an induction program and aware of company policies
The work environment must be clean and safe for all staff
Provide a clean and professional waiting area for customers
Provide a visual control tool to monitor work loading and the efficient management thereof
Ensure that the frontline communicates with the production environment to avoid any delays and cost disputes
Ensure that all vehicles are delivery on the promised time
Assist customers during the service process and avoid any customer being unattended

Minimum Qualifications and Knowledge

Diploma or Degree in Mechanical Engineering

Diploma or Degree in Hospitality Industry

Minimum Experience

5 Years Customer Care

Greater than 5 years Service Advisor experience
Greater than 3 years Customer facing role in automotive

Were here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish

Before you click apply Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process We make every effort to review and respond to every application
Additional Internal Information

Reports to
Band F
Work Level 1

Note-

You must have been an Al-Futtaim employee for at least 18 months in order to be considered
You must inform your HRBP in confidence of your application
Please note that this vacancy may be advertised externally in the next week so apply without delay

ملخص الملف

Type:Company Job

Role:Product Development

Industry:Consumer Durables/FMCG, Retailing

Salary:As per Industry Standards

Function:Production/Manufacturing/Maintenance/Packaging

Deadline:07th Aug 2024

ملف الشركة

Company:AL-FUTTAIM GROUP
Industry Retail, Shops, Malls (Home Appliance/ Consumer Electronics Dealers, Service Centres)



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