Customer Insights Manager - 3431737

Amazon UAE
  • Customer Insights Manager Jobs in Dubai - 3431737

    Amazon UAE
  • 7 - 10 سنوات
  • Dubai (Dubai)
تسجيل الدخول للتقديم سجل و قدم

المسمى الوظيفي

Customer Insights Manager Job ID 950540 | Payfort INT FZ LLC

DESCRIPTION PayFort Team manages all Amazon branded payment offerings, for Middle East and Africa These offerings are growing rapidly and we are continuously adding new market-leading features and launching new products Our payments products (Credit and Debit Cards, Local Payment Methods within every country, Installments, etc) provide the most innovative payment experience on Amazon and to a host of other large merchants We build trust between buyers and online sellers by enabling consumers to transact online using the payment options they prefer with complete security and peace of mind while supporting the most popular payment methods available globally
PAYFORT is part of Souq Group, established in 2013 PAYFORT is regional expert in payment processing technology and solutions across major markets in the GCC & Levant countries, operating in UAE, Egypt, Saudi Arabia, Lebanon, Jordan and Qatar
Our team of high caliber software developers, analysts and product managers use rigorous quantitative approaches to ensure that we target the right product to the right customer at the right moment, managing tradeoffs between approval rates and fraud We work closely with product managers from Amazon retail digital and external merchant to understand their business, collect requirements and deliver high value analytics and insights from a payments perspective that drive acquisition, usage and loyalty Our petabytes of data has the ability to improve the shopping experience for hundreds of millions of consumers worldwide Our goal is to delight our customers with their purchasing experience Those of us who love to work with data see this as the pinnacle of opportunities that you cannot find anywhere else in the world

We are looking for an outstanding Senior Business Analyst that is able to comprehend the details behind the Amazon Payments Products business, understandclarify business requirements, transform volumes of data into actionable insights, help us improve our payment success ratemodels by initiating innovativecreative projects, lead analytical discussions and road map, work across teams and influence the analytical direction of external teams, combine expert statisticalmodeling knowledge with programming skills to manage and deliver on complexcritical analysis projects, independently identify and resolve businesstechnical issues, develop best practices and support our product managers across the region Amazon has a culture of data-driven decision-making, and demands business intelligence that is timely, accurate, innovative and actionable


You know and love working with business intelligence tools, can build statistical models using multidimensional datasets and can partner with business owners to answer key questions You are analytical, innovative, creative, disruptive, and you dont give up In this role you will have an opportunity to add new products to our inventory, influence targeting strategy for our products, implement end to end reporting solutions both for Amazon external merchants and support product managers in their day to day testing and business needs You play a leadership role in your team they look to you for advice on analytical and business issues facing them You are right, a lot You get a lot done You work very efficiently and routinely deliver the right things You have a department-wide view of the analytical solutions that you build, and you consistently think in terms of automating or expanding the results company-wide

You will also have the opportunity to display your skills in the following areas

- Interface with product managers, data engineers and software developers, gather requirements and deliver complete analyticsreporting solutions
- Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc to drive key business decisions
- Make recommendations for new metrics, techniques, and strategies to improve campaign targeting and measurement
- Improve Amazon Payment Products targeting capabilitiesproducts and help business owners uncover hidden opportunities using data, analytics and machine learning
- Provide ad-hoc and automated access to large data sets
- Understand business and product strategies, goals and objectives Set the analytics roadmap to drive the goals of the business
- Own the analytics for one or more product areas, lead planning, execution and delivery of projects for that area(s), manage stakeholders and internal customerclient needsrequests


- Bachelors degree in Computer Science, Mathematics, Statistics, Finance or related technical field
- 7 years of relevant employment experience
- 3 years of hands on experience in SQL, Excel, Linux and OLAP
- 3 years of hands on experience in SAS, R andor Python (data extraction, manipulation, statistical analysis and predictive modeling)
- 2 years of experience in projects involving cross-functional teams and successfully completing 3-6 projects
- 5 years of experience in data mining using databases in a business environment with large-scale, complex datasets
- 5 years of experience in driving actionable insights and successful completion of 5-10 high business impact projects
- Proven track record of strong verbalwritten communication & data presentation skills, including an ability to effectively communicate with both business and technical teams across the world


- An MS or PhD degree in Computer Science, Mathematics, Statistics, Finance, Machine Learning or related technical field
- Experience in gathering requirements and formulating business metrics for reporting and analysis
- Experience in online advertising, loyalty programs or financial services (payments products, specifically credit cards would be ideal)
- Experience with big data and object oriented programming languages (python, ruby, etc)
- Experience in Machine learning (decision trees, multivariate and logistic regression, kNN, kMeans, etc)
- Experience with data visualization software such as Tableau

Job details

AE, Dubai

Business & Merchant Development

ملخص الملف

Type:Company Job

Role:Software Engineer


Salary:As per Industry Standards

Function:IT Software : Software Products & Services

Deadline:13th Feb 2025

ملف الشركة

Company:Amazon UAE
Industry Other Services (Other Services)
Company Turnover 1 - 100 Crores
Company Size 201 - 500 Employees

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