Digital Banking Manager - 3395001

Commercial Bank of Dubai (CBD)
  • Digital Banking Manager Jobs in UAE - 3395001

    Commercial Bank of Dubai (CBD)
  • 1 - 10 سنوات
  • UAE
تسجيل الدخول للتقديم سجل و قدم
3395001

المسمى الوظيفي

Job Purpose

To support the Digital Channels roadmap and specifically to enhance and deliver the functions for Mobile banking, Online banking including, personal financial management & virtual assistant

Principal Accountabilities

Assist and support in Online and Mobile banking digital initiatives to digitize the existing processes and introduce new services

Assist and support in building Online and mobile banking BRDs (business requirement documents) for new digital and innovation initiatives

Assist in BRD creation with collaboration of business, operations, and controls group stakeholders (eg Product team, Technology risk, Operational risk, Fraud and Risk, Shared service department, Compliance, Audit, Quality control) to ensure the feedback is received, discussed and closed as signoff

Create SOPs (Standard Organizational Processes) for new digital initiatives with collaboration of relevant stakeholders and maintain the existing SOPs with current process

Create FAQs and training material to train the front-end customer facing units (eg Call centre, sales, branches etc) before new initiatives go live to increase the internal awareness and customer adoption

Collaborate with internal teams UI and UX for designs and digital Adoption team for marketing plan of the new initiatives

Prepare test script and test cases Also Participate in the development of testing requirements and ensure that testing requirements adequately reflect the business requirements and the banks quality standards

Assist in pilot management to ensure the digital service is adequate enough for customer go live

Create and maintain digital services content (F&Cs, T&Cs) up-to-date (eg Digital channels, PFM categorization, VA content)

Alignment of PFMVA with other channels (eg Online & mobile banking) and initiatives (eg new product & services)

Develop initiatives to increase service adoption for PBG customers across segments in collaboration with digital adoption team and product teams

Ensure customer complaints are responded timely, maintain production issues list to follow-up with IT follow-up to closure Raise Innotas and remedy based on the production issue

Assist in development of functional, user and implementation of the digital channels

Identify opportunities within lines of business to maximize business potential from digital services

Prioritize improvement areas (eg streamlining existing user journeys, introduction of new user journeys)

Prioritizing customer feedback (eg to identify relevant customer pain points, and high-value use cases)

Ensure the monthly ORM operational risk management is submitted timely


REQUIREMENTS

Qualifications

University BA Degree in Information Systems, Business Systems, Banking, Computer Science, Digital Marketing or related degrees

Experience

Minimum 5 years of experience in digital channels

Experience of content management systems (eg Sitefinity)* Prior experience of managing external agencies

Proven experience of managing a online and mobile banking

Proven experience of creating banking and commercial content

ملخص الملف

Type:Company Job

Deadline:29th Nov 2024

المهارات الاساسية

Digital Banking Manager

ملف الشركة

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.
By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.
Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.



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