Infrastructure Operations Manager - 3395147

Wipro Limited
  • Infrastructure Operations Manager Jobs in Dubai - 3395147

    Wipro Limited
  • 10 - 12 سنوات
  • Dubai - United Arab Emirates
تسجيل الدخول للتقديم سجل و قدم
3395147

المسمى الوظيفي

1 JOB PURPOSE
To oversee the IT infrastructure operations and to manage the SLAs on various IT Operations such as Mail, Fileserver, Internet, Network links and Datacenter availability Forecasting operational capacity requirements, managing crisis situations, identifying risks and implementing mitigation plans

2 KEY RESULTS ACCOUNTABILITIES
To provide sustained and smooth operations
To provide Infrastructure availability as per SLA, without degraded performance of IT Infrastructure services
To act and take pro-active measures on mitigating key risks affecting IT Infrastructure
Provide all Operational and MIS reports on time with quality and due diligence
Ensure respective domain leads to deliver their KRAs
Suggest and implement best practices (process, technology and procedures) for operational efficiency
Implement cost saving initiatives on all the domains and show the results on quarterly basis
To provide high end user experience on all IT Infrastructure services

3 CRITICAL COMPETENCIES
Good knowledge on Datacenter, Wintel, Network, Security and Database domains
Knowledge on ITIL COBIT Process & ISO 20000
Good written and verbal communication at all levels of management
Client engagement and SLA management
Team leadership skills and managing large team of 25+
Good in Analytical, logical and lateral thinking


4 COMMUNICATIONS AND WORKING RELATIONSHIPS
Internal IT team, All Agency IT Team Managers, Application owners and other department managers
External Vendors, Application vendors, and other Government authorities and entities

5 FRAMEWORK, BOUNDARIES AND DECISION-MAKING
Manage and supervise all domain leads and engineers, handle crisis and escalation management

6 KNOWLEDGE, SKILLS AND EXPERIENCE
10+ years experience in IT, experienced in multiple domains (Datacenter, Network, Systems, Security and Database)
Must have worked in heterogeneous environment and handled large network infrastructure (Multiple remote sites with minimum of 4000 users)
Must have exposure in managing multiple datacenters in different locations
Good understanding on various technologies (Windows OS, Database, Backup technologies, network and security)
Good Communication, Presentation, Decision making and People management skills

ملخص الملف

Type:Company Job

Eligibility:Masters in Computer Application(Computers) , Master of Technology/Engineering (Computers), Any Graduation, Bachelors in Computer Application(Computers) , Bachelor of Technology/Engineering (Computers).

Industry:IT-Software/ Software Services

Function:IT Software

Deadline:19th Feb 2025

المطلوب المرشح الشخصي

Infrastructure, Infrastructure Operations Manager, Operations Manager, Operations Manager

ملف الشركة

Not Mentioned



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