Pharmacy Call Center Advisor Jobs in Dubai - 3395079

المسمى الوظيفي

Job Description

1) Receive in-bound calls from customers and prospects through voice, fax, e-mail and web while maintaining established standards for number of calls, pick-up time, duration of call, quality of call etc
2) Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
3) Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate
4) Continuously learn to keep up-to-date with changes and developments to companys procedures and new policies
5) Handle light back office work related to follow-up and customer complaints
6) Maintain confidentiality of the companys customers and data
7) Adheres to the assigned shift schedule and avoid any late attendance

Minimum Requirements

1) Mandatory - Bachelors in Pharmacy from a reputed University
2) 1-2 years work experience in the Customer Service functions in pharmaceutical industry retail pharmacy
3) Excellent oral and written communication skills
4) Must be computer literate
5) Mandatory - Excellent command of the English and Arabic
6) Should be a team player with an aptitude for customer service
7) Highly decisive
8) Must be service oriented
9) Ability to work under pressure