مدير الفريق - خدمات الموارد البشرية - 2285571

Amazon UAE
  • مدير الفريق - خدمات الموارد البشرية Jobs in دبي - 2285571

    Amazon UAE
  • 3 - 4 سنوات
  • دبي (دبي)
تسجيل الدخول للتقديم سجل و قدم
2285571

المسمى الوظيفي

Team Manager- HR Services Job ID 927525 | Amazon Middle East and NA FZ

DESCRIPTION At Amazon we believe that every day is still day one

We pioneer Were a company of pioneers Its our job to make bold bets, and we get our energy from inventing on behalf of customers Success is measured against the possible, not the probable For todays pioneers, thats exactly why theres no place on Earth theyd rather build than Amazon

We are looking to hire for our HR Services hub located in Dubai supporting the employees in MENA region The hub will provide a multi-language capability to our internal customers and we are looking for a Team Manager to join our growing Shared Services Centre The role will have a strong focus on both operational delivery and effective team management ensuring outstanding levels of service to our internal customers and supporting the ongoing development of our services through effective Voice of the Customer feedback

Successful candidates will have experience of working and leading HR administrative operational teams and knowledge of HR processes and systems Experience in leading a shared services team would be an advantage

Key responsibilities
Manage teams working on and supporting key employee life cycle processes including but not limited to onboarding, transfers, data & leave management, benefits administration, payroll support and exits
Ensure appropriate team coverage, scheduling, monitoring and reporting upon key SLAs and KPIs
Deal with escalations from stakeholders and or other parts of the shared services function to ensure that issues are addressed in a timely manner
Carry out regular audits and checks to ensure ongoing accuracy and processing diligence of direct team and those in the wider HR team
Build effective relationships with stakeholders (in the wider HR team), regional and global peers
Communicate effectively both verbally and in written form with employees and stakeholders to explain resolve queries and concerns This could be via email, ticketing system, phone and chat instant messaging
Actively seek customer feedback to improve levels of service
Driven to lead and manage continuous process improvements
Deliver against key hub level as well as organization wide projects

BASIC QUALIFICATIONS Bachelors degree
3-4 years of relevant experience in HR administrationHR shared services environment out of which atleast 1 year should be with leading a team
Knowledge of HR processes and systems
Proficient in Microsoft Office
Experience working with a remote employee base
Ideally candidate should have experience in managing compliance related operations, ability to audit and maintain high quality standards with strong attention to details
Good analytical skills and data driven
Strong written and verbal communication skills (English)

PREFERRED QUALIFICATIONS Written and verbal communication skills in Arabic
Experience with managing leading HR administrative teams
Middle east experience within HR function
Six Sigma certification
Experience with working in global organization and supporting multiple regions

ملخص الملف

Type:Company Job

Role:Recruitment

Industry:IT-Software

Salary:As per Industry Standards

Function:HR/PM/IR/Training

Deadline:07th Aug 2024

ملف الشركة

Company:Amazon UAE
Website https://www.amazon.com
Industry Other Services (Other Services)
Company Turnover 1 - 100 Crores
Company Size 201 - 500 Employees



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