Flight Dispatcher
Flight Dispatcher
(0-4 Yrs )Aviation Services Management |
Dubai - United Arab Emirates |
24-07-2017Evaluate weather, route, weight/balance and performance, build routes and generate a Flight Document and Flight Release
Obtain necessary permits
Make arrangements and co-ordinate for the handling, fuelling, hotel and transportation for crew members and passengers
Handle flight diversions
Provide trip cost information to clients and prospective clients2017-07-24 16:45:35
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Business Development Manager
Business Development Manager
(4-6 Yrs )Aviation Services Management |
Dubai - United Arab Emirates |
24-07-2017Evaluate the resources of the business and analyze the scope for development to develop organization and efficiency in the system
Prepare business plans, proposals, presentations including PR programs, and also assist in projecting the returns for the capital invested by various means
Formulate strategic plans to enhance the company's business in terms of business intelligence and private enterprise analysis
Maintain a well-defined marketing plan of action to market the services of the company effectively and conduct proper assessment of the business to make it grow
Identify probable projects which can be developed by ASM so as to promote and improve all our services principally on setting up/acquisition of FBO and Ground Handling in different regions
Develop new business relationships, generate and negotiate new income to an agreed annual target to increase year on year2017-07-24 16:45:35
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Business Development Manager - Fuel Serv...
Business Development Manager - Fuel Services
(2-8 Yrs )Aviation Services Management |
Dubai - United Arab Emirates |
24-07-2017Supports the Fuel Department in identifying strategic growth and expansion of opportunities in fuel and other services
Develop new business opportunities with respect to Fuel services worldwide, with no limitation to demography
Good knowledge about Tenders and platts
Negotiates tenders and set credit terms
Manages customer credit risk and ensures that credit facilities to any clients
Manage fuel pricing to customers
Coordinates with the Fuel team on all the arrangements necessary to meet the clients requirements
Liaise with Fuel Suppliers for best rates
Manage Fuel Contracts for Clients and Suppliers2017-07-24 16:47:09
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Sales Executive-SASA
Sales Executive-SASA
(2-5 Yrs )Sharaf Aviation Services Academy LLC |
Dubai - United Arab Emirates |
24-07-2017Establish, develop and maintain business relationships with current and prospective customers in the assigned territory/market segment to generate new business for the organizations products/services.
Conduct market research and analyse territory/markets potential and determines the value of existing and prospective customers value to the organization.
Create and manages a customer value plan for existing customers highlighting profile, share and value opportunities.
Develop clear and effective written proposals/quotations for current and prospective customers.
Co-ordinate sales efforts with marketing, sales management, accounting, logistics and technical service groups.
Expedite the resolution of customer problems and complaints.
In accordance with the business plan, create strategies for designated territory / segment maximising ROI in liaison with Training Manager
Submit reports along with statistical information on customer needs, problems, interests, competitive activities, and potential for new products and services.
Keep abreast of product applications, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and other lines of business.
Negotiate agreement terms for the closure of successful deals.
Keep management abreast on daily activities, scheduled appointments, sales closures, follow ups, service review meetings, etc
Maintain proper and updated corporate database and share with team for effective use.
Represent the Company at trade exhibitions / events and support Sales Promotion activities.
Any other tasks and responsibilities as may be assigned by Management2017-07-24 16:37:29
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Senior Executive External Affairs Level ...
Senior Executive External Affairs Level 3 ( ONLY UAE Nationals)
(8-10 Yrs )General Civil Aviation Authority (GCAA) |
Dubai |
27-06-2017ROLE PURPOSE:
-To act as the key link for GCAA with relevant external stakeholders for purposes of managing effective relationships, maintaining relevant data as agreed, and providing quality inputs and networking support to the organization in reference to stakeholder affairs related to aviation sector management.
KEY ACCOUNTABILITIES:
Description:
Key Performance Indicators
Budgets and Plans
-Prepare and recommend the External Affairs section budget and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues, and areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalised upon.
-Budgets and plans are prepared timely and accurately in line with the annual budget parameters and timescales.
-Financial variance versus budget.
KEY ACCOUNTABILITIES:
Description
Key Performance Indicators
External Affairs Database
-Develop and maintain database for key information pertaining to all GCAA external stakeholders events, all communications and agreements.
-Database is effective and kept up-to-date.
Interface and Preparation of Correspondence with Stakeholders
-Manage correspondence with external stakeholders on various relevant issues and coordinate with other GCAA units to ensure consistent and collaborative messages are exchanged between GCAA and stakeholders.
-Coordinate with the DG Officer for the communication with key external stakeholders, and draft letters for DG’s review, to ensure all key elements are covered in letters of communication.
-Suggest tools and channels for external communications, in coordination with the Corporate Communication for achievement and alignment of key corporate messages.
-Direct the preparation of summary reports and status updates for the management on matters being discussed with the stakeholders, on external affairs.
-Coordinate with Corporate Communication section for the implementation of the external communication plan.
-Timely and smooth exchange of correspondence.
-Reports provide up-to-date summary of stakeholders’ affairs.
-Efficient follow-up for results.
-Tools and other communication channels facilitate process.
Attendance at International Meets
-Plan and ensure effective coordination of the participation and attendance of GCAA at meetings of internal organisations periodically, in close coordination with the Corporate Communication section.
-GCAA representation in international meetings meets objectives.
Interface and Correspondence with International Bodies
-Coordinate with Corporate Communication on various relevant issues including preparing ICAO membership campaigns.
-Draft summary reports and status updates for the management on matters being discussed with the ICAO, in close coordination with the Corporate Communication section.
-Detailed, up-to-date summary reports on ICAO discussions, and coordinated results with Corporate Communication.
Relationship Management
-Support PR activities with external entities (International & National), to promote the effective functioning of external affairs activities, seeing that they are implemented smoothly and professionally:
-Maintain relationships with governmental entities such as the ministry of foreign affairs, statistics centre, ministry of the interior, air force etc.
-Maintain relationships with UAE stakeholders including DCAs, CAAs, industry entities airlines operators, Airports, training centres, maintenance and engineering centres and medical centres.
-Effective and strategic relationships are maintained with key external entities.
Policies, Systems, Processes & Procedures
-Recommend improvements to departmental policy and direct the implementation of procedures and controls covering all areas of External Affairs activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service to customers.
-Compliance with procedural and legislative requirements.
-Effective communication of policies and procedures.
KEY ACCOUNTABILITIES:
Description Key Performance Indicators
Safety, Quality & Environment
-Ensure compliance to all relevant safety, quality and environmental management procedures and controls across the External Affairs section to guarantee employee safety, legislative compliance, delivery of high quality products/service and a responsible environmental attitude.
-Frequency of non-compliance with ISO standards, local legislation and company policies on HSE.
-Frequency of Lost Time Incident’s, safety incidents and near misses.
Continuous Improvement
-Contribute to the identification of opportunities for continuous improvement of section systems, processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.
-Number and quality of improvements are in line with corporate expectations and implemented.
Reports
-Prepare departmental reports of GCAA in a timely and accurately manner to meet company and department requirements, policies and standards.
-All department MIS statements and reports are prepared timely and accurately, and meet the organization policies and requirements.
Cooperation framework
Preparing the draft cooperation agreements and MOUs with other entities, in cooperation and coordination with ICAO office and internal departments.
Number of Agreements and MOUs signed between
Cooperation
-Coordinate in the requested cooperation, such as training and exchanging offical documents, experiences and others
-Efficient follow-up for results.
JOB CONTEXT:
-The job holder should be aware at all times of the changing political and social environment and requirement changes within the circle of external stakeholders, in the aviation sector.
FRAMEWORKS, BOUNDARIES & DECISION MAKING AUTHORITY:
-The Senior Stakeholder Executive, Level 3 reports to the External Affairs Manager, Level 2, and confers with the latter on strategic and critical issues.
-The jobholder is expected to plan and support the external affairs initiatives, activities, and manage and prepare key correspondence and information to be shared with the parties.
-Key decisions having significant impact on the Senior Stakeholder Executive, Strategy and International Affairs are referred to the External Affairs Manager, Level 2 for approval before implementation.
-The jobholder exercises financial authority as per the level established by the GCAA management.
COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:
-Strategy and International Affairs sector
-GCAA Senior Management
-All business departments and sections
-Requisite authorities from other functional areas in GCAA who require coordination support for work relating to External Stakeholders’ affairs
-All centralised and operational departments across GCAA
External:
-Government entities, ministries
-Airline operators
-Industry entities
-Participants in international conferences and events, etc.
-Consultants
KNOWLEDGE,SKILLS & EXPERIENCE:
Knowledge & Experience:
-A Bachelors degree in Engineering discipline relevant to the aviation industry, or in Business Administration with specialization in Business Management
-8 &- 10 years of experience in the aviation industry with 2 - 3 years experience at a senior external affairs officer level preferably in the Strategy and International Affairs division
Skills:
-Planning and Organizing skills
-Communication skills
-Presentation skills
-Analytical skills
-Networking skills
-Computer Literacy
-Sound knowledge of civil aviation industry norms and practices
BEHAVIORAL COMPETENCIES:
WEIGHT % DISTRIBUTION
-Drive for Results &- Level 2
-Driver for Quality &- Level 2
-Drive to Serve &- Level 2
-Analytical Thinking &- Level 2
-Influencing &- Level 2
-Teamwork and Partnership &- Level 2This Job Vacancy is only for UAE Nationals2017-06-27 11:13:46
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Senior Customer Service Specialist ( UAE...
Senior Customer Service Specialist ( UAE Nationals only)
(6-8 Yrs )General Civil Aviation Authority (GCAA) |
Dubai |
24-07-2017This position is ONLY for UAE Nationals
ROLE PURPOSE:
-To provide strategic support in the implementation and monitoring of the Customer Service Management system policy and programs aligned with GCAA’s vision in order to ensure the organisation has the best Customer Service practices in place.
KEY ACCOUNTABILITIES:
Description
Customer Service Policies and Procedures
-Design, plan, implement, train and provide support in the development of customer service standards, policies and procedures and ensure that all processes in place are in line with the approved policies and procedures in line with both GCAA customer service catalogue and the Emirates Government Service Program
-Ascertain the extent of compliance with established policies, plans and procedures. Investigate and recommend action to be taken where there are weaknesses in customer service system control.
Customer Service Assurance
-Conduct planned and/or on the spot assurance and audit programs and surveillance and report observations and findings to the line manager in order to enhance the value of the Customer Service assurance process through continuous improvement and corrective actions.
Data Analysis
-Perform data analyses, identify improvement opportunities by identifying barriers and root causes of issues and service with a view to enhancing the overall assurance performance.
-Monitor the enhancements of post implementation actions proposed within the service assurance process.
-Identify and recommend procedures and workflow improvements.
Providing Recommendations
-Provide recommendations for increasing the customer services effectiveness of specific procedures.
-Examine the effectiveness of existing systems for internal control to ascertain their adequacy and advise management when changes are necessary to ensure proper and adequate internal controls.
Customer Service Culture
-Foster a culture of customer service excellence through the establishment of appropriate mechanisms like Customer Service Circles which support the sustainability of the excellence philosophy.
-Design, develop, and deploy a customer service culture through providing specific training, interaction with GCAA staff e.g. network website on the Intranet, induction training, to communicate management’s expectations on the standards of excellence to be attained.
Coordination
-Provide logistical and administrative support in the customer services audit of external institutions and agencies to ensure that they have all the resources for conducting reviews and audits.
Policies, Systems, Processes and Procedures
-Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Continuous Improvement
-Initiate a continuous improvement program for Audit findings and best international practices in line with both customer service catalogue and Emirates Government Service Excellence Program.
Reports
-Assist in the preparation of timely and accurate departmental reports of GCAA to meet company and department requirements, policies and standards.
Key Performance Indicators:
-Compliance with customer service policies, procedures and standards without exception
-Number of significant customer service audit findings of value accepted by the auditee
-Timely submission of reports
-Number of improvement opportunities suggested
-Quality of recommendations.
-Recommendations are implemented and are effective.
-Percentage implementation of the Customer Service Circle plan across GCAA
-Percentage implementation of awareness training within GCAA
-Feedback gathered from external entities on the cooperation provided
-Audit of compliance to operational procedures and instructions
-Number and quality of improvements are in line with corporate expectations
-All department statements and reports are prepared timely and accurately and meet company policies and requirements.
JOB CONTEXT:
Some of the current important challenges faced by the job holder are:
-Communication of the message to build a customer service culture in the company
-Implementing the customer service systems across all offices and geographical areas
-The job holder plays a key role in supporting the establishment of a customer service culture in GCAA through effective execution of the Customer Service Function including the development and implementation of effective Customer Service initiatives, systems and programs which support the drive for customer service to international standards.
FRAMEWORKS, BOUNDARIES AND DECISION MAKING AUTHORITY:
-The Senior Customer Service Specialist reports to the Manager Customer Service and DG’s Office and confers with the latter on critical and strategic issues
-The job holder is expected to draw up plans and conduct timely activities for the Customer Service Assurance department and ensure their implementation
-Key decisions having significant impact on the Senior Customer Service Specialist function are referred to the Manager Customer Service and DG’s Office for approval before implementation
-The job holder exercises financial authority as per the level established by the GCAA management.
COMMUNICATIONS AND WORKING RELATIONSHIPS:
Internal:
-Department Heads to be audited
External:
-Consultants
KNOWLEDGE, SKILLS AND EXPERIENCE:
Knowledge and Experience:
-A degree in Business Administration or Industrial Engineering or Customer Service Management with good knowledge of process management and a sound understanding of international and local standards
-6 - 8 years’ experience in the customer service assurance field
-Certified in applying and auditing EFQM program
-Certified in 6 Sigma
-ISO certified
Skills:
-Good communication and interpersonal skills
-Problem solving skills
-Attention to detail
-Ability to collect and analyse customer service system, technical and operational data
-Strong analytical skills
-Time management skills.2017-07-24 17:01:58
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Internal Auditor ( UAE Nationals only)
Internal Auditor ( UAE Nationals only)
(5-10 Yrs )General Civil Aviation Authority (GCAA) |
Dubai |
27-06-2017This position is ONLY for UAE Nationals
KEY ACCOUNTABILITIES:
Description
Internal Controls/ Audit Executions
-Conduct Internal Audit and other audit related engagement such as special assignments as per the prescribed auditing standards and approved Internal Audit plan. Undertake risk-based internal audit programs and other audit related deliverables such as Risk and Control Matrices and Test Plans. Conduct audit testing of specified area and identify reportable issues
-Collaborates with other staff members, independent audit staff, state agencies, etc. for the purpose of responding to questions with audits and/or preparing work manuals for use by the department
-Prepares a variety of reports, documents and other written materials for the purpose of documenting activities, providing written reference and/or conveying information
-Prepare audit files for closed audit processes and archive the same. Upload and maintain audit documentation in audit management tool
Other Assurance Provider
-Work with external audit in terms of scoping, preparing audit plan and observations, and provide documentation to external Auditors
Follow Up
-Follow up with process owners to ascertain implementation status. Update follow up tracker based on follow-up audits. Assist in preparing follow up reports for the GCAA management
Administrative Support
-Undertake administrative support to the Department to ensure efficient and effective implementation of the Departmental Plans
Policies, Systems, Processes and Procedures
-Implement policies, systems, processes and procedures so that all relevant procedural/legislative requirements are fulfilled while delivering high quality in accordance with the customer services standards.
Personnel Development
-Perform additional tasks as requested by the management to be able to achieve objectives and commitments.
Internal Surveillance Program of the Sector
-Implement corrective actions raised against the Sector under internal surveillance program to ascertain international standards and continuous improvement.
Document Management
-Maintain records of relevant reports, certifications and general correspondence to ensure proper document management
Reports
-Contribute towards the preparation of reports (or any other assigned) to ensure accuracy, delivery and compliance with sector objectives and commitments.
Key Performance Indicators:
-Fieldwork to draft report processing time
-Number of process improvement opportunities identified
-Extent of reliance other assurance providers can place on Internal Audit for planning their work
-Follow &- up report updating time
-Follow &- up action implementation
-Satisfaction of support produced
-Level of smooth support
-Timely updating/improvement of policies, systems, processes and procedures.
-Number of tasks undertaken.
-Closed corrective actions under the internal surveillance programme.
-Archiving done in line with procedures
-All reports are completed in a timely manner and comply with corporate governance, standards and policies.
JOB CONTEXT:
-The job supports the GCAA Vision, Mission and Strategy values and demands up-to-date knowledge International Standards and Recommended Practices, UAE Civil Aviation Regulations and national requirements.
-The job holder is expected to assist Chief Internal Auditor in performing audit engagements
-The job holder is expected to have basic understanding of the IIA Standards for the Professional Practice of Internal Auditing
-The job holder should have the ability to work as a team member of Internal Audit section
-The job holder is expected to have good understanding of internal audits concepts
Frameworks, Boundaries and decision Making Authority:
-The jobholder is responsible to chief internal auditor
-The job holder is expected to perform internal audits in line with Annual Internal Audit Plan
-All decisions having impact on Audit functions are referred to the Chief Internal Auditor for approval before implementation
-The jobholder is responsible for making administrative arrangements to support the management of the Department.
-The jobholder is expected to work within the confines of the GCAA Authority Matrix Manual.
Communications and Working Relationships:
Internal:
-Frequently communicates with Line Manager or other GCAA personnel as required.
External:
-Internal Audit professional counterparts and profession bodies/ societies to gain information/ knowledge on best practices
-Other assurance providers including State Audits and External Audit (through management)
Knowledge, Skills and Experience:
Knowledge and Experience:
-Preferably a diploma degree from a University/College in Accounting/Finance or professional Auditing qualification
-Working knowledge of international and national legislation, regulations, policies, practices and procedures.
-Knowledge of Internal Auditing technologies and techniques.
-At least 5 years of relevant work experience in Aviation Industry.
Skills:
-Ability to interpret and implement regulations.
-Investigation techniques and skills.
-Working knowledge of English and Arabic
-Good communication skills.
-Time management and delivery within acceptable time frames.
-Team coherence and networking.
-Adaptability and commitment.
-Report writing skills, and Computer skills.2017-06-27 14:06:11
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Chief Officer - Corporate Development
Chief Officer - Corporate Development
(7-10 Yrs )General Civil Aviation Authority (GCAA) |
Dubai |
27-06-2017ROLE PURPOSE:
-To offer senior expertise in reviewing, updating and maintaining GCAA’s organisational structure and processes. Support in the development of a list of corporate initiatives in order to facilitate corporate development efforts and increase GCAA’s effectiveness thus contributing to the translation of corporate strategy into tangible corporate development targets.
KEY ACCOUNTABILITIES:
Description
Section Strategy
-Contribute to the development of the sectional strategy in line with the functional strategy to ensure vertical alignment and horizontal integration with other interfacing sectional strategies across GCAA.
-Ensure that sectional strategies and related strategic plans are developed and implemented, which are aligned with the vision and mission of GCAA.
Section Budgets and Plans
-Contribute to the preparation of the Corporate Development section budget and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues, and areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalised upon.
Corporate Organisational Structure
-Offer senior expertise in updating, reviewing, offering recommendations and advice, and maintaining the GCAA organisation structure in order to ensure proper alignment with business requirements and the corporate strategy.
-Offer senior expertise to GCAA business owners in order to ensure that relevant organisation structures are cascaded and are aligned to departmental and corporate objectives.
-Offer senior expertise in reviewing the organisational changes requested by GCAA functions to ensure alignment with the business direction and the corporate strategy.
Corporate Processes and Policies
-Offer senior expertise to business owners to work on the development and maintenance of GCAA policies and business processes through analysis, benchmarking etc. Offer senior expertise in maintaining and continuously improving processes across all functions, through monitoring, measurement and recording of efficiency and effectiveness and the implementation of process improvement initiatives.
Corporate Initiatives
-Offer senior expertise to develop GCAA initiatives/projects to be implemented in coordination with all other functions in order to ensure that GCAA’s strategic objectives are translated into value-added projects in line with the business direction.
-Offer senior expertise to the management, in prioritisation and tracking of initiatives/level one projects and maintaining proper register for monitoring purpose.
Continuous Improvement
-Contribute to the identification of opportunities for continuous improvement of section systems, processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.
Section Organisation Structure
-Support the process of the definition of an optimum organisation structure for the section so that resources are optimally utilised and communication can take place in an efficient manner.
Section Policies, Systems, Processes and Procedures
-Recommend improvements to section policy and oversee the implementation of procedures and controls covering all areas of Corporate Development activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service to client departments.
Internal Surveillance Programme of the Sector
-Contribute to implement corrective actions raised against the section under the internal surveillance programme to align with international standards and continuous improvement.
Section Safety, Quality and Environment
-Contribute in ensuring compliance with all relevant safety, quality and environmental management procedures and controls to guarantee employee safety, legislative compliance, and delivery of high quality service.
Personnel development
-Perform additional tasks as requested by the management to be able to achieve objectives/ commitments.
Reports
-Ensure that all reports are prepared timely and accurately and meet company/department requirements, policies and standards.
Key Performance Indicators:
-The section strategy is aligned with the functional strategy and is documented, approved, in place, communicated and implemented.
-Budgets and plans are prepared timely and accurately in line with the annual budget parameters and timescales.
-Financial variance versus budget.
-GCAA organisational structure is adequately maintained and updated.
-GCAA organisational structure is aligned with functional and business requirements and with corporate strategy.
-Functional requests are adequately reviewed prior to approval/implementation.
-New GCAA processes analysed, benchmarked, reviewed and developed.
-GCAA processes are efficient and effective and are continuously improved in line with the needs of the departments and with best practice.
-Timely and accurate development, approval and communication of a list of initiatives to be implemented.
-Initiatives are prioritised and assigned in line with business needs and requirements.
-Number and quality of improvements are in line with corporate expectations and implemented.
-Organisation structures are defined, approved in place and implemented.
-Efficiency of the department and delivery of outputs.
-Compliance with procedural and legislative requirements.
-Effective communication of policies and procedures.
-Closed corrective actions under the internal surveillance programme
-Frequency of non-compliance with GCAA policy and local legislation on Health and Safety and Environment (HSE)
-Number of tasks undertaken
-Performance of Line Managers’ delegated duties.
-All statements and reports are prepared timely and accurately and meet Authority policies and requirements.
JOB CONTEXT:
-The job supports the GCAA Vision, Mission, and Strategy values
-The job is directly affected by the ever-changing dynamic growth of the aviation industry in the UAE
-The job requires knowledge and experience of Organisation Design and Process management tools and techniques
-The job requires effective management of resources to achieve the desired results
-The job holder works with a range of internal departments and external service providers to fulfil these activities.
FRAMEWORKS, BOUNDARIES AND DECISION MAKING AUTHORITY:
-The job holder reports to the Corporate Development Manager
-The job holder contributes to the development and implementation of Strategy and International Affairs plans and strategies
-The job holder ensures development of requirements for compliance with national and international requirements
-The job holder is expected to work within the confines of the GCAA Authority Matrix Manual.
COMMUNICATIONS AND WORKING RELATIONSHIPS:
Internal:
-Frequently communicates with the Line Manager or other GCAA business owners, departments, and personnel as required.
External:
-National government department and agencies
-External consultants
-Third party service providers
KNOWLEDGE, SKILLS AND EXPERIENCE:
Knowledge and Experience:
-Preferably a degree from a University/College in Business Administration or professional qualification in Corporate Development, Organisation Design, Process Management
-Professional knowledge of international and national aviation legislation, regulations, policies, practices and procedures
-Good understanding of national aviation policy and application to regulated parties and agencies concerned
-7-10 years’ experience of working within corporate development
-Excellent knowledge of service delivery models and business processes
Skills:
-Ability to interpret and implement regulations
-Excellent command of English
-Excellent communication skills
-Team coherence and networking
-Adaptability, commitment and change management
-Judgement skills and decision making
-Excellent report writing skills
-Excellent computer skills.2017-06-27 10:22:15
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Manager - Corporate Communications (UAE ...
Manager - Corporate Communications (UAE Nationals only)
(12-15 Yrs )General Civil Aviation Authority (GCAA) |
Dubai |
24-07-2017This position is ONLY for UAE Nationals
ROLE PURPOSE:
-To manage and coordinate resources, and implement strategies in order to effectively reach the key target audience for corporate communications &- customers, employees, the media and key stakeholders of GCAA - to ensure the creation of a corporate brand image for the Authority and implementation of high quality, consistent media relations, public relations and internal communications system aligned to the Strategy and International Affairs strategic plan
KEY ACCOUNTABILITIES:
Description
Strategy
-Develop the sectional strategy in line with the functional strategy to ensure vertical alignment and horizontal integration with other interfacing sectional strategies across GCAA.
-Ensure that sectional strategies and related strategic plans are developed and implemented, which are aligned with the vision and mission of GCAA.
Leadership
-Manage the effective achievement of department objectives &- setting individual objectives, recruiting qualified staff, managing performance, developing and motivating staff, providing formal and informal feedback and appraisal &- in order to maximise subordinate and sectional performance.
Budgets and Plans
-Oversee the consolidation and recommend the section budget and monitor financial performance versus the budget so that the Authority is aware of anticipated costs/revenues, areas of unsatisfactory performance are identified.
Internal / External Communication
-Manage the preparation of all direct communications internally, customers, shareholders, Government, and all other stakeholders as needed in order to ensure the facilitation of the task in hand.
-Manage the collection of all communication requirements from GCAA departments in order to design and provide the appropriate communication tool to meet department needs.
-Identify, prioritise, classify risks to establish relevant communication plan and spread relevant training and awareness programs to execute it in the event of a crisis.
Relationship Management
-Establish, maintain and enhance effective professional relationships with key external parties, both nationally and internationally.
-Ensure reception and logistical arrangements for important visitors and guests of GCAA are carried our efficiently and faultlessly.
Sponsorship of Events
-Develop plans for sponsoring a variety of events internally within the Authority and externally in the community to further the image of involvement of GCAA; control expenditure within agreed budgetary limits, evaluate results and impact of such events and advise higher level of supervision accordingly.
Communication Modules
-Formulate a shared vision and value framework in order to create feelings of employee engagement and foster sound ethical business transactions and dealings.
-Establish internal and external vehicles of communication e.g. corporate intranet, newsletter, press releases and other communication modules such as brochures etc to promote the corporate identity and project a positive corporate image.
Relations with the Media
-Manage relations with television and print media agencies; monitor published news and articles and respond as/ when appropriate; develop professional, friendly and effective relations with the media personnel to promote the company’s image, its activities and major events. Include provisions of specific information and pictures; programs of visits to company sites and operations.
-Manage resources to organise and host press conferences, manage and facilitate requests for interviews to ensure that proper representation and information are provided to media practitioners.
Corporate Sustainability programs
-Manage resources to organise programs, initiatives and strategic campaigns to create a sustainable safe and secure environment within UAE aviation industries.
Brand and Authority Identity Positioning
-Manage resources to establish the Authority identity and align various schemes or programs to position the Authority in the mind of the stakeholder as per the national and government requirements.
Services Marketing and Promotion
-Manage resources to market and promote the Authority’s services locally, regionally and internationally to create the necessary demand as per the Authority’s strategic requirements.
Organisation Structure
-Define an optimum organisation structure for the section so that resources are optimally utilised and communication can take place in an efficient manner.
Policies, Systems, Processes and Procedures
-Develop and oversee the implementation of section policies, procedures and controls covering all areas of activities so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service to customers.
Internal Surveillance Programme of the Sector
-Manage resources to implement corrective actions raised against the section under the internal surveillance programme to align with international standards and continuous improvement.
Change Management
-Implement the management of change through continuous improvement of functional systems, processes and practices taking into account ‘international best practice’, changes in international standards and changes in the business environment which demand proactive action plans.
Safety, Quality and Environment
-Ensure compliance with all relevant safety, quality and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high quality service
Personnel development
-Perform additional tasks as requested by the management to be able to achieve objectives/ commitments.
Reports
-Ensure that all sectional statements and reports of GCAA are prepared timely and accurately and meet company/department requirements, policies and standards.
Key Performance Indicators:
-The section strategy is aligned with the functional strategy and is documented, approved, in place, communicated and implemented.
-Individual objectives, training and development plans in place for all direct reports within the timescales defined by the corporate Performance Management process.
-Frequency of feedback and appraisal meetings.
-Financial variance versus budget.
-Budgets and plans prepared within budgeting process timescales.
-Accuracy of budget.
-Articulated communication with all parties.
-Proper updated Crisis Management Plan in place
-Regular contact and communication maintained with key parties.
-Visitors and guests comment favourably on arrangements made for them.
-Sponsored events are carefully planned and managed.
-Company image is enhanced.
-A shared vision and value framework is developed, approved, communicated and implemented.
-Vehicles of communication are established and used to the company’s advantage.
-Ready and timely access to the media when needed.
-Company point of view is well and correctly represented in the media.
-Quantity and quality of initiatives to promote sustainability
-Authority perceived identity and brand
-Level of demand created.
-Organisation structures are defined, approved in place and implemented.
-Efficiency of the department and delivery of outputs.
-Compliance with procedural and legislative requirements.
-Effective communication of policies and procedures.
-Closed corrective actions under the internal surveillance programme
-Performance against the operational plan or against annual objectives.
-Frequency of non-compliance with GCAA policy and local legislation on Health and Safety and Environment (HSE)
-Number of tasks undertaken
-Performance of Line Managers’ delegated duties.
-All statements and reports are prepared timely and accurately and meet Authority policies and requirements.
JOB CONTEXT:
-The job supports the GCAA Vision, Mission, and Strategy values and demands up-to-date knowledge of corporate communication and of ICAO and international legal instruments, national civil aviation legislation, policy and regulations.
-The job demands advanced managerial skills, including extra vigilance and attention to detail and accuracy, which have considerable consequences and hence a high degree of psychological stress.
-The job requires a lot of coordination with external agencies, and governmental entities and requires the utilisation of best communication tools and methods internally.
-The job is directly affected by the ever-changing dynamic growth of the aviation industry in the UAE.
-The job requires knowledge and experience of aviation operations.
-The job requires effective management of resources to achieve the desired results.
FRAMEWORKS, BOUNDARIES AND DECISION MAKING AUTHORITY:
-The job holder reports to the Assistant Director General
-The job holder contributes to the development and implementation of Strategy and International Affairs plans and strategies
-The job holder ensures development of requirements for compliance with national and international requirements
-The job holder is expected to work within the confines of the GCAA Authority Matrix Manual.
COMMUNICATIONS AND WORKING RELATIONSHIPS:
Internal:
-Frequently communicates with the Line Manager or other GCAA personnel as required.
External:
-International, regional and national communication agencies
-UAE airports, aircraft operators and training organisations
-Foreign aircraft operators
-General public and any other organisations.
KNOWLEDGE, SKILLS AND EXPERIENCE:
Knowledge and Experience:
-Preferably a degree from a University/College in Media and Communication
-Professional knowledge of international and national aviation legislation, regulations, policies, practices and procedures.
-Good understanding of national aviation policy and application to regulated parties and agencies concerned.
-At least 12 years of relevant work experience in large corporate organisations in the area of corporate communications or a few years in public relations, the media or journalism followed by corporate experience .
Skills:
-Sound Presentation and Communication skills
-Good understanding of the industry
-Fluency in Arabic and English
-Ability to interpret and implement regulations
-Excellent management skills
-Time management and delivery within acceptable time frames
-Team coherence and networking
-Excellent leadership skills
-Adaptability, commitment and change management
-Judgment skills and decision making
-Excellent report writing skills
-Excellent computer skills.2017-07-24 15:09:59
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Sales Coordinator
Sales Coordinator
(1-2 Yrs )Leki Aviation FZE |
Dubai |
24-07-2017Job Responsibilities- To keep special focus on assigned customers accounts, understand the requirements, work towards building strong relationship, and to initiate new leads within assigned territory- To process quotes, order and timely follow-ups, to understand the related issues and to identify the solutions to ensure customer satisfaction- To work towards maintaining and increasing sales in assigned territory.- To assist office in adhoc/administrative dutiesRequirements- Min qualification: Undergraduate- Min 2 years working experience in customer service/ sales- Experience in distribution company is an added advantage- Strong interpersonal/ communication skills; ability to interact with different levels of people- Self-motivated, result oriented and good sales/service attitude- Ability to work independently- Good working knowledge of MS Office (Words, Excel and Power Point)2017-07-24 15:20:52
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B1 757 RB 211 Licensed Engineer
B1 757 RB 211 Licensed Engineer
(Fresher )Safe Hands Aviation Ltd |
Saudi Arabia |
27-06-2017JOB TITLE: B1 Licensed Engineer with 757 RB 211 type ratingJOB TYPE: Line maintenanceSTART DATE: 24th August 2015DURATION: 1 monthLOCATION: Saudi Arabia, Jeddah and MedinaPAY: 40 euros per hourSHIFT/HOURS: TO BE DETERMINEDOTHER BENEFITS: Flights, accommodation and local transport is provided by the client.MAIN DUTIES/RESPONSIBILITIES: routine maintenance, fault retification, trouble shooting, AOG recovery, flying spanner, customer liaisonSKILLS & EXPERIENCE: good knowledge of the aircraft type, regulations and proceduresQualifications: holder of an EASA Part 66 engineers license with 757 RB 211 typerating which is current.Experience: at least 5 years working in line maintenance and has experience as a flying spanner.Skills: 757 RB211, Line maintenance, Flying spanner dutiesIdeal candidate: work independently, motivated, customer focused.2017-06-27 15:45:03
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Commercial/Contracts Coordinator - Aviat...
Commercial/Contracts Coordinator - Aviation Services
(1-10 Yrs )Aurora Aviation |
Dubai |
29-06-2017Job Purpose: To undertake analysis and preparation of commercial scopes relating to all aviation services provided by the company. To select, negotiate and establish agreement with different vendors through tendering process. To manage the preparation of commercial proposals and tenders within deadlines and in accordance with company policy and strategy.
KEY ACCOUNTABILITIES:
- Contracts/Tenders Processing;
- Gathering all necessary information and supporting documents;
- Checking the rates, terms & conditions, modes of payment, etc.;
- Selecting, negotiating and establishing agreements with different vendors relating to fuel, ground handling, hotel accommodation, etc.
- Carry out cost analysis, and turn the raw cost into a final tender price;
- Increase the level of sales and close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations;
- Record fuel prices and process all fuel inquiries
- Provide fuel quotes/offers to customers for a potential and/or confirmed business
- Contact and negotiate with fuel vendors for competitive fuel supply
- Negotiate payment terms in accordance with the companys requirements;
- Liaising with contracted or appointed suppliers/agents for current fuel prices and availability;
- Providing all fuel related information (i.e. fuel availability, NOTAM or any restrictions, flight movement etc.) to the customers/operators that may affect the operations.
- Maintaining and updating Fuel Suppliers Contact List;
- Assist the commercial manager and/or the team during suppliers tender process;
- Assist the commercial manager and/or the team in providing bid to customers;
- Arranging all commercial documents for managements approval prior to submission to client;
- Coordinate with accounts department for pre-paymentRequirements- Educated to a degree level or equivalent;
- Experience in tendering process (preferably in aviation field)
- Knowledge of formula pricing (platts, government price, etc.) will be an advantage
- Bi-lingual, fluency in English is a must
Critical Knowledge, Skills and Abilities (KSAs):
- Effective verbal and written communication on all levels and both internally and externally;
- Ability to maintain good relationship with different fuel vendors in the market. - Strong Analytical & Decision Making Skills;
- Ability to work under pressure and within tight deadlines;
- Effective and proven negotiation skills;
- Proficiency in Microsoft Office suites i.e. MS Word, Excel, Outlook;
- Ability to work independently;
- A calm approach to problem solving and last minute changes;
Personal Qualities:
- Proactive and action-oriented, with high initiative level and drive;
- Organized, and detail-oriented with structured thinking;
- Team player
- Strong facilitator2017-06-29 15:27:59
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Administrative Assistant / Receptionist
Administrative Assistant / Receptionist
(1-10 Yrs )Aurora Aviation |
Dubai |
29-06-2017Front Desk Handling:
- Answer all incoming calls;
- Effectively resolve customer queries by providing customers with correct and clear information about the companys products and services as per guidelines, and take adequate messages when required;
- Meets, greets and seats visitors and directs them to the appropriate conferencing areas;
- Ensure the front office and reception is clean and tidy at all times;
Office Administration:
- Maintain an adequate inventory of office supplies; source and order stationery;
- Perform Ad hoc duties as support staff to administration
- Deal with courier agencies (i.e. arrange deliveries and pick up of shipments, requesting quotations & negotiating corporate rates, etc.)
Secretarial jobs
- Manage incoming and outgoing correspondences
- Routes incoming mail, prepares outgoing mail and correspondence; faxes and e-mails.
- Serve as liaison with department managers to help ensure a manageable flow of work and communications.
- Coordinating with the department heads for the daily activities and for companys travel needs: arrangement of hotel accommodations, transport and flight, etc.
- Responsible for extending comprehensive administration support to the top management. Duties involved handling business correspondences, drafting letters, taking care of the minutes of meeting, managing diary including confidential documents and preparing PowerPoint presentation.
- Liaising effectively with the various consultants, key personnel and clients to facilitate smooth office coordination; also to gather feedback and plan for corporate affairs.
- Assists all departments when the need arisesRequirements- Candidates must be multi-lingual in European languagesEnglish essential with at least one other language (Russian, Portuguese, Spanish, German, French, etc.).
- Multitasking & Proactive personality
- Flexible approach to work and working hour arrangements;2017-06-29 15:27:59
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Flight Dispatchers
Flight Dispatchers
(0-1 Yrs )Click Aviation Network |
Dubai, United Arab Emirates |
24-07-2017Click Aviation Network is recruiting for 2 entry level flight dispatchers to join our team.
The ideal candidate will possess the following skills and experience:2017-07-24 12:47:11
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Personal Driver to CEO
Personal Driver to CEO
(0-2 Yrs )Click Aviation Network |
Dubai, United Arab Emirates |
24-07-2017JOB PURPOSE
To assist the company to fulfill its mission by safely operating company’s vehicle and providing safe driving support and general administration and logistics work.
TASKS AND RESPONSIBILITIES
• Transport a range of services to assigned venues in timely and courteous manner to all internal and external customers.• Ensure vehicle is kept clean, tidy and in good working condition at all times• Ensure vehicle is kept secure at all times.• Ensure vehicle is given regular/day-to-day maintenance checks: check oil, water, battery, brakes, tyres.• Must ensure company’s vehicle is in proper and safe condition prior to use, and accept responsibility to report any damage or mechanical malfunctions that exist. • Ensure vehicle repairs and regular services are carried out properly by official manufacturers specifications.• Perform minor repairs and arrange for other repairs; prepare vehicle spare parts inventory• Log official trips, daily mileage, fuel consumption, oil changes as per the guidelines.• Prepare and submit to line manager the vehicle monitoring report, including records of vehicle operations, maintenance, expenses, mileage, at end of each month.• Assist the line manager to ensure vehicle insurance and registration is updated according to schedule• Uphold the company’s ethos and maintain a professional and appropriate appearance at all times. Should practice good hygiene and smart appearance.• Maintain an excellent driving record.• Photocopying, filing, handling mail, delivering goods and correspondences, carrying parcels, packages, and delivery and collection of official documents as per required• Complete all other tasks as assigned by line manager and senior management.2017-07-24 12:57:26
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HR Officer
HR Officer
(0-5 Yrs )Aurora Aviation SA |
Dubai, United Arab Emirates |
24-07-2017With a growing business and expanding operations team a highly regarded international aviation support company wishes to recruit experienced Human Resource Officer to join its established team in Dubai office.
Main scope: Recruiting staff - this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates;
KEY ACCOUNTABILITIES• Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.• Builds applicant sources by researching and contacting employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.• Determines applicant requirements by studying job description and job qualifications.• Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.• Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.• Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.• Improves organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and perks.• Avoids legal challenges by understanding current legislation; enforcing regulations with managers; recommending new procedures; conducting training.• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.• Accomplishes human resources and organization mission by completing related results as needed.
 2017-07-24 11:04:19
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Flight Operations Management
Flight Operations Management
(0-2 Yrs )Aurora Aviation SA |
Dubai, United Arab Emirates |
24-07-2017The position of the Flight Operations Controller essentially requires you to have minimum of 2 years of work experience in the Aviation Industry, in an ad-hoc Flight Operations environment and/or within Airline Flight Operations environment and be professionally equipped with regulatory requirements knowledge and must possess a strong decisive and collaborative leadership style.You will demonstrate at all times the importance of upholding the highest personal and professional standard and to have a positive and passionate attitude towards industry stakeholders and foster teamwork among team members. Proven influential and consultative approach, solution focus, and strong negotiation skills will be paramount. You must also possess excellent communication and analytical skills.2017-07-24 10:13:58
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Document Controller/Accounts Assistant
Document Controller/Accounts Assistant
(0-5 Yrs )Aurora Aviation SA |
Dubai, United Arab Emirates |
24-07-2017Job Purpose:
Undertake various functions related to document control, document archiving/filing, document imaging and accounting related tasks.
Responsibilities:
• To support the Finance and Accounts Team in day to day duties • Responsible for electronic document management system• Maintenance of Client Related Invoices on SAP.• Maintenance of Supplier Related Invoices on SAP • Ensures proper document classification, sorting, filing and proper archiving• Ensure timely filing of Vouchers • Maintenance of Legal Documents• Maintenance of Bank/Audit Related Correspondences• Other tasks assigned by the management2017-07-24 10:13:58
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Czech speaking Secretary
Czech speaking Secretary
(1-3 Yrs )Aurora Aviation SA |
Dubai, United Arab Emirates |
24-07-2017With a growing business and expanding team, Aurora Aviation SA, a highly regarded international flight management company, wishes to recruit an experienced Czech speaking Secretary to join its team in Dubai office, who will be supporting Management and Team in administrative and clerical tasks.2017-07-24 14:55:10
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Commercial and Procurement Manager
Commercial and Procurement Manager
(0-7 Yrs )Click Aviation Network |
Dubai, United Arab Emirates |
24-07-2017The position of the Commercial and Procurement Manager essentially requires you to have minimum 6 years of work experience in a commercial/procurement/vendor environment in the aviation industry, out of which at least 2 years’ experience in a managerial role, establishing procedures and ensuring compliance for dealing with quotations, negotiating prices, sourcing for suppliers and vendors; establishing sustainable working relationships, and managing such relationships.
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Roles and Responsibilities
• Develop, implement and maintain the Standard Operational Procedures (SOP) of Click Aviation Network, for the Commercial and Procurement department.• Assist in mapping process, by defining and developing procedures/ documentation across Commercial and Procurement function.• Oversee the training and briefing of Commercial and Procurement team • Assist in developing and maintaining of a local reference library covering all Commercial and Procurement areas, as well as related templates and supporting documentation. • Map procedures for sourcing for suppliers & vendors of Aviation Ground Handling, Catering and Fuel services and find quality services at an acceptable price.• Monitor team’s price negotiations; purchase order creation; order tracking and management; as well as price dispute resolutions.• Negotiate, tender and award contracts with suppliers and vendors.• Use business intelligence, sourcing, and analytics to assess and manage supplier performance.• Ensure vendors remain focused on our mutual goals, plans, and invest to meet our growing needs. • Ensure vendor can scale to support our changing requirements.• Maintain requirements documentation to ensure requirements are kept current and changes are negotiated in a timely manner.• Establish and drive process to onboard new suppliers and improve supplier consolidation.• Networking and building relationships with key clients and suppliers.• Identify and propose opportunities for cost effective improvements to methods and procedures relating to areas of responsibility.• Prepare charts & statistical reports• Maintain relationships with internal departments to follow policies and practices.• Monitor suppliers for quality of provided service, address arising issues and coordinate for corrective action agreement• Liaise with the Operations Department for any required change of supplier/evaluation of a new vendor.• Take part in the recruitment and selection process of new recruits.• Liaise with the CEO and Head of Departments in mapping new strategies, corporate goals, directives and respectively plans for their implementation2017-07-24 13:07:36
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