Welcome Experience Agent
Welcome Experience Agent (1-2 Yrs )W Hotel Dubai Al Habtoor |
Dubai
,
United Arab Emirates
United Arab Emirates
United Arab Emirates
Not Mentioned
United Arab Emirates
|
03-04-2018Purpose of Role:As a Welcome Experience Agent you are part of the Welcome Experience team. You are to do whatever is necessary within your area to guarantee that all guests who stay with us are happy, eager to return, and confident to recommend us to others. It is expected that all Welcome Experience Agents are a team player, are able to anticipate guest needs, exceed their expectations, and provide them with a fun and friendly atmosphere. All guests must be greeted in a friendly, courteous manner, welcome drinks to be served, cabs, and cars, provide directions, and answer basic questions. Welcome Experience Agents are to ensure the living room is on brand at all time and all guests are escorted and roomed in a W way.Cast Key Responsibilities:60% of Time Spent• Acknowledges the guest with a smile and eye contact at 10 feet and greeting at 5 feet.• Walks the 10 to 5 when offering directions, never pointing.• Introduces him/herself and offers assistance.• Greets the guest at each encounter with an appropriate greetings and body language. The Welcome Experience Agent should address the guest by name.• Supplies guests with directions and information regarding property amenities, services and hours of operation, local areas of interest and activities.• Gathers, summarizes and utilizes information about property and surrounding area amenities, including special events and activities.20% of Time Spent• Identifies and explains room features to guest.• Ensures proper coverage and executes throughout all zones of the living room• Arranges transportation ( e.g. taxi).• Operates with PMS -OPERA, StarGuest and Microsoft Office.• Serves welcome drinks to all arrival guests.• When rooming a guest or delivering luggage, offers to explain the hotel facilities and services.• Explains safety features and points out emergency exits.• Be in the living room socializing and participating in guest needs.• Assists Insider team in handling WHO arrivals and creating WOW moments.20% of Time Spent• Entertains the guests and creates sweet simple things after interacting with guests.• Is presentable at all time as per grooming standard.• Supports welcome and door ambassador if needed.• Responds to guest request for special arrangements or services (spa services, transportation, religious services, babysitting, financial services, business centre services, reservation, dry cleaning, entertainment/sporting events, shopping, room set up by making arrangements or identifying appropriate providers).It is not the intent of this role description to cover all aspects of the position but to highlight the most important areas of responsibilityProfile required:Education• High SchoolExperience• 1 year of Guest Service Experience in 5 star environment , preferable in B&F and RoomsWorking with others• W Look: appear confident, well groomed and dressed in a smart casual manner following the property and company guidelines.• W Personality: warm, welcoming, efficient and innovative.• Demonstrates high skill levels in communication• Demonstrates cooperation among all departments.• Is Adaptable and Flexible• Ability to see new ways of doing things and confidence to suggest improved processes and working methods.Taking responsibility• Takes ownership for own development• Ensures all deadlines are met• Ensures that all tasks and responsibilities are followed• Works independently• Fosters high levels of teamworkDelivering results• Ensures high compliance with policies & procedures• Multitasks• Commits to high standards• Commits to ensuring high levels of customer focus• Understands departmental KPIs• Ensures the resources in the department are not wasted• Ensures effective working processes in the departmentTechnical / functional competencies• High level of IT understanding• Ability to use Microsoft Office package efficiently• Understanding of Starwood policies and procedures• Basic understanding of international and local labour lawOther skills (Language)• Fluency in English mandatory• Good communication skills, both verbal and written• Second language preferredMarriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.•Contact: Recruitment Team•Reference: CatererGlobal/17001Q7Z-en-us•Job ID: 780364102018-04-03 16:23:27 |
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- Property Sales Consultant (1-4 Yrs )CAYAN EGYPT |
Cairo
,
Egypt
Egypt
Egypt
Not Mentioned
Egypt
|
2018-04-26 15:35:31 Promoting the Company s Residential & Commercial Projects
Maintaining Relationships with Existing & Potential Clients
Arranging Meetings with clients
Conducting Presentations to Clients
Follow-up & Updating Database
Determining clients needs and financial abilities to propose solutions that suit them
Performing comparative market analysis to estimate properties value. 26-04-2018 |
Domestic Helper / Housekeeper
Domestic Helper / Housekeeper (0-6 Yrs )Al Taief Engineering LLC |
Dubai
,
United Arab Emirates
United Arab Emirates
United Arab Emirates
Not Mentioned
United Arab Emirates
|
03-04-2018We are a URGENTLY looking for diligent and trustworthy Filipino females available for the position of housekeeper/Domestic helper.Should be on transferable visa and available for interview as soon as possible.Primary duties are household cleaning and maintenance & occasional babysitting.For interested applicants, kindly send us your CV on [email protected]2018-04-03 12:49:03 |
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- Sales Engineer Electronics (8-12 Yrs )Zigma Manpower & Computer Consultants (P) Ltd |
Oman
Not Mentioned
Oman
|
2018-04-26 15:35:22 Experience in speciality doors, dock levelers, rolling Shutter with motors and electronic locks.Quatation preparation and attending approval meetings with client and contractor.Meeting with consultants for giving speciality product awareness . 26-04-2018 |
Guest Relations Agent - Arabic Speaker
Guest Relations Agent - Arabic Speaker (2-3 Yrs )Marriott |
Dubai
,
United Arab Emirates
United Arab Emirates
United Arab Emirates
Not Mentioned
United Arab Emirates
|
02-04-2018With more than 300 managed properties worldwide (including conference centers) our flagship brand, Marriott Hotels & Resorts celebrates the drive, focus, and resilience of our guests while focusing on exceptional service and genuine comfort. As part of the Marriott Hotels & Resorts team, you'll work to make the most of the travel experience of each and every guests. Find Your World at Marriott Hotels & Resorts.
Job Summary
Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests. Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.2018-04-02 15:47:40 |
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- Sales Manager (1-2 Yrs )Kazema Portable Toilets |
Ajman
,
United Arab Emirates
United Arab Emirates
United Arab Emirates
Not Mentioned
United Arab Emirates
|
2018-04-26 15:35:09 Organising sales visits, demonstrating/presenting products / catalogues, establishing new business and working on target, maintaining accurate records, attending trade exhibitions, conferences and meetings, reviewing sales performance, negotiating contracts 26-04-2018 |
