IT support Officer -TBA0167
INR7"YEARLY"
IT Support Officer -TBA0167Full Time (1-3 Yrs )Dragon Oil |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
21-05-2018 2018-08-19Description60% Operational: Perform helpdesk support activities; ensure that proper controls and standards are followed and all activities comply with regulatory requirements and company policy.1. Provide first line response for users requiring assistance with information technology issues and problems.2. Record and respond to requests for technical assistance received via phone, e-mail and help desk management system.3. Escalate support issues as necessary to senior service desk team/vendors as necessary.4. Maintain an up-to-date inventory of computer equipment, accessories, software, licenses and associated records.5. Troubleshoot system and network problems and diagnose and solve hardware/software faults6. Provide necessary support to business application7. Manage network and cabling upgrades and offices connectivity.8. Maintain the telecommunications system, hand radio and videoconference systems.9. Monitor and maintain computer systems and networks;10. Install authorized software to laptops and desktops11. Ensuring security and upgrades are applied and kept up to date on desktops and laptops20% Liaison and coordination:1. Liaise with other departments and vender for support and troubleshooting when necessary.2. Liaise with other departments to implement the projects.3. Undertake any ad hoc responsibilities assigned by line manager.20% Reporting: Prepare reports in support of helpdesk activities.1. Prepare reports on helpdesk activities, performance and operational issues.2. Contribute to helpdesk weekly and monthly reports.3. Prepare and issue ad hoc reports relevant to helpdesk activities and responsibilities.QualificationsMinimum Education Level Required Diploma in Computer Science or a similar field 1 year experience in an Desktop support Engineer or technical support environment2018-05-21 16:00:44 |
Customer support
INR7"YEARLY"
Customer SupportFull Time (10-11 Yrs )Client of Mismach |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
21-05-2018 2018-08-19• The Vice President of Customer support will lead the efforts to create a world-class customer support experience across our entire portfolio of enterprise software companies,
• as well as an additional 25-50 new acquisitions a year.
• You will take a scientific and metrics-based approach to centralize and deliver customer success measured through our program.
• Your responsibilities will also include leading a culture of continuous improvement and weekly progress,
• simultaneously increasing quality and efficiency.
• You will be tasked to staff your support management and support agents
• elite global resources that are smart, technical and have a passion for solving customer issues.
Job Requirements
• 10+ years experience managing 50+ person and 5+ people managers in a B2B or B2C multi-tiered global customer service environment
• including help desk and highly technical support teams (phone, chat and email based)
• with a track record of customer reported excellence across multiple products and technologies
• Deep passion for customer success, coupled with a driving motivation to solve their problems and continually
• A deeply operational mindset you dive into details, make decisions based on data, relentlessly measure and test,
• hold people accountable for fact-based results
• A strategic organizational outlook you quickly understand and align clearly with the company s vision for the support organization.
• You are able to quickly provide strategic input to the executive layer for any part of the organization you are responsible.
• Exceptional communication and relationship building skills,
• high emotional intelligence, and proven ability to thrive in a high growth, global, virtual environment are essential
• We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.2018-05-21 15:56:02 |
IT Desktop support Engineer
INR7"YEARLY"
IT Desktop Support EngineerFull Time (5-10 Yrs )Leading MNC Company in dubai |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
21-05-2018 2018-08-19Should have minimum 5 Years of experience in to end to endIT Engineer Desktop support.
Good Communication Skills
Should worked in Big companies 500+ Users
Desktop support(Internet, Out Look)
Interested candidates forward cv to [email protected]2018-05-21 14:09:44 |
Applications support
INR7"YEARLY"
Applications SupportFull Time (2-3 Yrs )Client of Fabican |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
21-05-2018 2018-08-19Applications support Jobs Vacancy, We are looking for experienced and talented Export Applications support for Dubai. Category Applications support JobsJob Responsibilities:• Executes complex independent problem solving.• Demonstrates technology and team leadership.• Designs, implements, and communicates solutions with minimal supervision.• Facilitates business calls for high severity incidents.• Requires experience or understanding of multiple programming languages and systems• Must have experience in production support role• Provides daily production support to operation staff• Performs production data patching as quick fix for production problem• Follow-ups all kinds of production problem in night batch, with internal and external parties• Analysis the root cause of production problem• Designs & implement temporary and permanent solution for fixing production problemJob Requirements:• IT work experience• Strong background on Unix platform, Oracle database and Client Server applications development.• Proficient application integration• Proficient infrastructure product knowledge• Proficient IT risk management• Proficient technical problem resolution• Proficient communication• Proficient problem management skills• Advanced foundations architecture knowledge• Proficient consulting• Proficient Treasury Services Payment and Deposit knowledge2018-05-21 11:38:59 |
Holidays support Executive 
INR7"YEARLY"
Holidays Support ExecutiveFull Time (1-10 Yrs )Air Arabia |
Sharjah
,
United Arab Emirates
United Arab Emirates
0Sharjah
UAE
Not Mentioned
UAE
0UAE
|
23-05-2018 2018-08-21-3+ years of related working experience in Holiday packages in aviation industry/travel agents/DMC; experience with low cost airline is a plus.-Bachelor degree in Management or equivalent.-Previous experience in online sales and marketing is desirable for this role.-Capable of using technology systems and tools; proficient in Microsoft Office, Internet and Web Search.-Fluent in English & Arabic Languages. (Non-Arabic speakers to be considered based on Line Managers approval only).2018-05-23 14:37:37 |
IT support Field Engineer
INR7"YEARLY"
IT Support Field EngineerFull Time (3-4 Yrs )Global Human Resources LLC |
Abu Dhabi
,
United Arab Emirates
United Arab Emirates
0Abu Dhabi
Al Ain
,
United Arab Emirates
United Arab Emirates
0Al Ain
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
23-05-2018 2018-08-21Dear Jobseekers,Currently, we are looking for Field Engineer - IT experience MALE & FEMALE professionals to work in various Emirates (such as Al Ain and Abu Dhabi). Arabic Speakers also can apply.• The all-inclusive package is AED 4,500/- AED per monthIf you are interested in this position, please send your updated CV to [email protected] review the below and let us know if you are suitable for the role.1. Provide Level-1 technical support to 1000+ end users, by resolving incidents and service requests assigned to IT Field support team through Axios Assyst ITSM system, s per ITIL v3 standards2. Troubleshoot and resolve hardware faults in laptops and desktops, upgrade their memory and the hard disk; specifically, business models from HP, Dell, and Lenovo3. Setup and troubleshoot local and MF network printers, specifically: Ricoh, HP, Xerox, Kyocera and Samsung4. Install and support projectors, scanners, and fax machines5. Troubleshoot and resolve software applications faults on users computers; including Windows 7/8/10, Office 2013/2016, Outlook 2013/2016, Adobe, and Trend Micro Worry-Free Business Security Anti-virus6. Configure and troubleshoot email accounts, and email-archiving through7. Install and troubleshoot PKI certificates to employees Email accounts8. Install, configure and troubleshoot Skype for Business application on end-user devices; workstations and Smart Phones, and provide knowledge transfer to end users9. Configure anti-virus software; mainly Trend Micro, on end-users workstations, and clean infected corporate laptops and desktops10. Prepare, install and configure standard Windows 8/10 image on end-users workstations11. Deploy Windows 7/8/10 service packs, patches, and updates on all end-user workstations12. Install, configure and troubleshoot Cisco IP telephones of variant models13. Setup network configuration on end-users’ workstations14. Troubleshoot LAN / WAN connectivity issues for end-users15. Install, configure and troubleshoot Aruba wireless access point devices16. Extend network cables from wall sockets to users' workstation17. Patch network cables in the IDF rooms between the patch panel and switches18. Manage offsite storage of backup tapes19. Update the “IT Operational Manual” on the regular basisRegards,Rupendra Thapa2018-05-23 14:19:09 |
IT support Officer
INR7"YEARLY"
IT Support OfficerFull Time (Fresher )Global Catering Services |
Abu Dhabi
,
United Arab Emirates
United Arab Emirates
0Abu Dhabi
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
22-05-2018 2018-08-20Responsible for providing IT support services for all department, ensuring systems and programs are maintained and supported to the highest standards. Ensures all support calls and requests are attended and dealt with appropriately in accordance with defined IT procedure and process , provide a development service to install, setup and configure IT equipment for users.2018-05-22 12:59:18 |
IT support Engineer
INR7"YEARLY"
IT Support EngineerFull Time (2-4 Yrs )Confidential Company |
Abu Dhabi
,
United Arab Emirates
United Arab Emirates
0Abu Dhabi
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
21-05-2018 2018-08-19-Diagnose and resolve technical issues.-Undertake small to medium-sized IT projects as instructed by the IT Supervisor.- Provide desktop support.-Maintain Windows Client.-Setting up and configuring new laptops and desktops.-Install authorized software to laptops and desktops.-Configure and install PCs and printers.-support for Printers, Scanners.-Answer phone call that related to IT support.Skills, Knowledge and Capabilities Required-Knowledge of Windows Severs.-Setup and support of Windows Client Troubleshooting.-support for all MS Office troubleshooting.-support for Outlook troubleshooting-Problem solving ,Teamwork,Self-Development,-Knowledge Setup and support for printers and Scanners2018-05-21 13:00:30 |
IT support
INR7"YEARLY"
IT SupportFull Time (1-10 Yrs )Caspian Chemical FZCO |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
UAE
Not Mentioned
UAE
0UAE
|
14-05-2018 2018-08-12- support ERP if required develop the reports ( Microsoft Dynamics, Focus )-install and configure computer hardware operating systems and applications-monitor and maintain computer systems and networks-talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issuestroubleshoot system and network problems, diagnosing and solving hardware or software faultsreplace parts as required-provide support, including procedural documentation and relevant reportsfollow diagrams and written instructions to repair a fault or set up a systemsupport the roll-out of new applications-set up new users accounts and profiles and deal with password issues-respond within agreed time limits to call-outs-work continuously on a task until completion (or referral to third parties, if appropriate)-prioritise and manage many open cases at one time-rapidly establish a good working relationship with customers and other professionals, such as software developerstest and evaluate new technology-conduct electrical safety checks on computer equipment.2018-05-14 13:03:42 |
Sales support
INR7"YEARLY"
Sales SupportFull Time (1-10 Yrs )Offshore Recruitment Services |
Dubai
United Arab Emirates
United Arab Emirates
0Dubai
|
18-05-2018 2018-08-16- Cooperation with and first class support of Sales staff in all administrative matters to deliver a highly professional approach to our clients
- Producing quotations and accurate pricing documents
- Maintaining high level quality of internal and external correspondence
- Proactive contribution to the development of quality and efficiency in the Sales support Process
- On occasion attend client meetings with Sales staff to take detailed briefs from clients, meet and greet clients in the showroom
- Contribution to the communication within the teamRequirements- You have great attention to detail and organization
- At least 1-2 years experience in a comparable position
- Excellent interpersonal and presentation skills and professional manner
- You place emphasis on customer service, you are a goal-oriented and results driven thinker with a high level of dedication and independence2018-05-18 18:39:15 |
Customer support
INR7"YEARLY"
Customer SupportFull Time (1-5 Yrs )Extron Electronics Middle East FZE |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
Sharjah
United Arab Emirates
United Arab Emirates
0Sharjah
|
18-05-2018 2018-08-16. Duties shall include all facets of customer service up to but not limited to, assist with incoming telephone calls, order processing, order tracking, calling customers, maintaining accurate and current dealer notes pertaining to conversations, assist the Sales support Specialist as necessary, follow up. The Customer support must know the importance of excellent customer service. This person must be detailed oriented, possess the ability to handle many simultaneous tasks, work efficiently with little supervision, have advanced computer skills, be willing to learn new processes, programs and follow technical trainings, be flexible with constantly changing priorities, have the ability to determine priorities and enjoy interacting with many people within the entire company. The position requires strong customer relations skills, excellent communications skills in English and the ability to work effectively within a team environment.General Responsibilities• Provide Excellent Customer Service• Handle all Customer Service related calls• Knows to whom and when to transfer a call• Technical knowledge and support of all Audio Visual products• Enter customer orders accurately into the Avante system• Proofread and confirm correctness of orders• Assist team with projects as assigned• Develop and Maintain close relationships and contact with dealer base• Ability to retrieve information to answer customer questions• Ensure database accuracy with updates as required• Assist in resolving minor client issues when solutions are available and know when to get a Team Leader or Manager involved• Utilize marketing tools such as website, catalog and price guide• Know Sales Policies and Procedures.• Any other duties as assigned to you by the management.2018-05-18 17:06:00 |
IT support Engineer
INR7"YEARLY"
IT Support EngineerFull Time (1-10 Yrs )Transguard Themis |
Dubai
United Arab Emirates
United Arab Emirates
0Dubai
|
18-05-2018 2018-08-163-month contract only. The End User Services engineer is responsible for the Maintenance and Configuration management of the end user environment. The Service Desk SL1 Engineer will address any calls logged by the Help Desk or Telephonic Critical calls. The HelpDesk Engineer will handle any calls addressed to Help Desk or emails sent to defined address.Requirements- Install and maintain end user hardware; comply with Bank standard hardware
- Install packaged end user software; comply with software deployment & license policy
- Maintain 100% Fixed Asset Register inventory
- Error Checking and Troubleshooting
- Enforcing security compliance of end user environment (up to date antivirus software and definitions, bigfix client availability, security patch deployment status)
- Facilitate operating system account maintenance (password resets, unlocking accounts)
- Maintain escalations to SL2 or any other appropriate group
- Consulting users on IT related questions
- Handle end user hardware repairs (including OEM vendor communications and tracking)
- Handle end user service requests (new hardware & software orders, new blackberry, etc.)
- Upkeep of Documentation (Installation instructions, troubleshooting guide, tricks and tips)
- Update Skills and Certification
- Skills Transfer to new colleagues
- Proceed with morning time/evening time checklists
- support of AV hardware
- Adhere 100% to incident management process and utilize Symphony for all production incidents
- All changes to production environment (Network patching, hardware relocation, software (de)installations) must be confirmed by GCM, IT Request, Incident ticket.
- All tickets (incidents, requests) must be updated within the agreed SLA2018-05-18 16:38:37 |
HR support
INR7"YEARLY"
HR SupportFull Time (1-3 Yrs )Client of Mismach |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
18-05-2018 2018-08-16• Follow up with all clients.
• Maintain client records by updating their account information on the system.
• Handle complaints, suggestions and inquires via email.
• Provide accurate information to the customers in a clear, courteous and professional manner.
• Assist the Product Manager in all related matters.
• Schedule meetings, interviews, HR events etc. and maintain the team s agenda
• Coordinate training sessions and seminars
• Perform orientations, onboarding and update records with new hires
• Produce and submit reports on general HR activity
Job Requirements
• Bachelor s degree in Business Administration or any relevant filed.
• 1 to 3 years of experience in a similar role.
• Background in UAE Labor Law is a plus.
• Experience is HR related functions is a plus.
• Excellent command in both Arabic and English.
• Good writing skills.
• Excellent communication skills.
• Positive attitude.
• Able to report and solve issues promptly.
• Can handle workload and pressure.2018-05-18 16:32:45 |
support Specialist
INR7"YEARLY"
Support SpecialistFull Time (3-5 Yrs )Baker Hughes |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
18-05-2018 2018-08-16EMPLOYMENT STATUS Full-time Regular Location Dubai KEY RESPONSIBILITIES/ACCOUNTABILITIES
Possess knowledge of basic mechanical parts as well as comprehensive mechanical, diagnostic and analytical skills.
A basic understanding of the form and function of assembly components.
Must be able to accurately use measuring instruments.
Repetitive use of hands and wrists while using hand tools.
Must be capable of wearing a respirator and required PPE.
ESSENTIAL QUALIFICATIONS/REQUIREMENTS
High School Diploma or equivalent. 3 years experience. Industry background preferred.
OTHER DETAILS
Problem-solving skills. Familiar with order entry software and processes. Knowledge of principles, concepts, theories and practices of field. Good communication and interpersonal skills.2018-05-18 15:10:11 |
Sales support
INR5011000"YEARLY"
Sales SupportFull Time (3-6 Yrs )A leading Group of companies in diversified business |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
18-05-2018 2018-08-16Providing Sales support to the clients.
Delivering medical products to the new & existing clients based on orders.
Cash/Cheque collection on delivery.
Processing sales ordersfrom the existing clients on visit.
Monitoring customer accounts.
Providing data and reports to the accounts department.
Maintaining track of deliveries & collections on daily basis.
support on all day-to-day post-sales transactions.2018-05-18 14:10:45 |
Software support Manager
INR7"YEARLY"
Software Support ManagerFull Time (7-17 Yrs )VeriPark |
Dubai
United Arab Emirates
United Arab Emirates
0Dubai
|
18-05-2018 2018-08-16This position will be the manager of the customer support department. The ideal candidate would The following items are the main components of the job:- To manage the support calls and emails from customers- To ensure the issues are resolved within the promised SLAs- To handover projects completing warranty and start the support purposes- Produce metrics of the department- Perform proactive health checks for customer systems- Ensure customer systems are running smoothly- Organize performance monitoring and optimization services- Follow up on the AMC agreements, renewals-Track and ensure the profitability of each AMC contractThe support department is planned to be 5 people. The position reports to the General Manager. The position manager is expected to have travel around 20%.2018-05-18 13:52:55 |
Team support
INR7"YEARLY"
Team SupportFull Time (1-10 Yrs )Robert Walters |
Dubai
United Arab Emirates
United Arab Emirates
0Dubai
|
18-05-2018 2018-08-16Robert Walters is a global recruitment agency, and we are looking for a Team support to join the rapidly growing Dubai office. This is a junior administration role and you will provide support to the Dubai team. Tasks include, but are not limited to:
* Formatting CVs into standard Robert Walters format * Updating candidate and client profiles on bespoke Robert Walters system
* Ad hoc research for candidates/clients to assist consultants
* Writing, posting and updating adverts on job boards
* Ad hoc diary management for consultants including booking candidate registration, team meetings etc.
* General administration duties such as answering the phone/door and greeting guests, photocopying, maintaining office supplies, collecting post/arranging couriers, collecting chequesRequirementsWe are looking for a bright and enthusiastic individual who is presentable and professional. Excellent English speaking and writing is essential, and degree level education is preferred. Previous administration experience is also required, but sector can be negotiable.2018-05-18 13:15:08 |
Technical support
INR7"YEARLY"
Technical SupportFull Time (Fresher )Mercor |
Dubai
United Arab Emirates
United Arab Emirates
0Dubai
|
14-05-2018 2018-08-12Brief rough Job description:
This position is a progressive career path for a candidate enthusiastic to keep learning in specialized areas.
It requires being up to date continuously, research on advance & leading edge new products to technically complement other teams.
This position involves technical support both for marketing & sales team on existing products & services offered by our company or new opportunities, as well as assisting in our internal group of company IT related support.
Some of the tasks include:
Collaborating with Sales team to understand market & customer requirements to provide technical sales support.
Development & Presenting technical proposals, respond to RFP & RFQs for industry specific solutions
Providing technical information, requirements & related expenses to be considered in business models & plans. Project planning, deployment & Pre/Post sales support.
Assisting in technical related subject to complement other teams in completion of their tasks.
Identify & sourcing new products, brands & vendors to add to product & solution profile with collaboration of marketing, sales & management.
Installation, POC (proof of concept), pilot project initiation to hand over, training & deployment of offered product & solutions.
Work with marketing team to prepare brochures, technical specification, catalogues & other materials
Provide technical & non-technical support to our own group of company for HW, SW, LAN, IT & Telecommunication infrastructure & end users, as well as pre & post sales technical support to clients
Provide Technical & maintenance support for our group MS Navision ERP, Office collaboration, CRM, HR & other internal server/client application.
Examples of solution & products are:
Mobile payment /e-wallet for micropayment solution using NFC (Near Field communication),
Interactive touch panel displays, along Tablet PC's & SW as a complete packaged solution for corporate & educational institutions
Intelligent Transportation solutions for AFC (Automatic Fare Collection), electronic ticketing, real time passenger information & fleet management solutions
ICT, network. communication & security solution & infrastructure consisting of IP Cameras & NVR (Network video recorder), wireless & Microwave products & solutions
Requirements
Requirement:
Bachelor degree in Electronics Engineering or Computer related field
Minimum 3 years of experience in technical support of Advanced Technologies, IT infrastructure & user support & related administration
Technical knowledge, background & experience in Hi-tech fields related to
- MNO (Mobile Network operators) & VAS(value added services),
- Electronic payment automation, standards & protocols.
- Contactless, NFC & other mobile payment systems
- Intelligent Transportation Solutions,
- Wireless & Microwave,
- Intelligent Digital Security
Preferably qualification & experience in
Operating Systems (Microsoft, Linux, IOS),
Database (SQL), Backup, ERP (Navision, MS Dynamics) & CRM systems,
Internet, WiFi, CISCO HW, VOIP, Server HW Configuration & Maintenance
Web/email hosting Administration, Web & Graphics design, Apps development & Zimbra mail knowledge is a plus2018-05-14 15:00:13 |
Customer support
INR7"YEARLY"
Customer SupportFull Time (1-5 Yrs )Cadenza Solutions |
Dubai
United Arab Emirates
United Arab Emirates
0Dubai
|
14-05-2018 2018-08-12Responsibilities Answer phone calls from customers with regard to failed orders from restaurants, spas, etc in a courteous manner Provide customers with reasonable alternatives for orders placed by customers but not accepted by merchants to ensure customer satisfaction Answer phone calls from partnered merchants to assist them with the usage of merchant platforms Keep track of the subject and content of all phone calls received and maintain organized logs to enable management in long term planning Liaise with Sales, IT team to ensure customer queries are being addressed with reasonable levels of accuracy and in a timely manner Coordinate with existing call support representative to ensure shift coverage such that customer support is available at all required times. Requirements2018-05-14 12:28:43 |
Senior Operator Account Manager – Mobile Apple & blackberry Products
INR7"YEARLY"
Senior Operator Account Manager – Mobile Apple & Blackberry ProductsFull Time (Fresher )Forte ICT |
Dubai
United Arab Emirates
United Arab Emirates
0Dubai
|
03-05-2018 2018-08-01Main Responsibility Areas:
Acts as a main contact point for local operator. Builds and directs relationships with operator at various organizational levels and functional areas.
Develops and implements local operator account strategy and plan - aligns this with global operator account strategy and plans.
Understands Operators strategies and business plans.Uses this understanding to drive the design of customized solutions that add value for the customer and Company.
Leads local operator solution sales team - develops sell-in plan, sets up technical and commercial workshops, closes commercial items, agrees on the legal framework, sets up local solutions go-to-market team (Local Sales Unit).
Maximizes Operator marketing spend on selected joint solution opportunities.2018-05-03 15:00:20 |
