Customer Care Executive - (Bathrooms/Plu...
Customer Care Executive - (Bathrooms/Plumbing Industry)
(1-10 Yrs )Viva HR Consultants |
Dubai, UAE |
24-07-2017Preferably with experience and background in Plumbing.Knowledge of bathroom products like faucets, showers, jacuzzis etc.Excellent communication skills.Pleasing personality.At least 1 year experience in customer care.2017-07-24 12:30:01
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Sales and Customer Care Associate
Sales and Customer Care Associate
(1-10 Yrs )Al Tayer Group |
Dubai, UAE |
24-07-2017High school diploma or equivalentCollege education in Sales, Marketing or Business preferredAt least one year of customer service experience. Would prefer someone with previous call center experience.Able to present complex information on the telephone to customers clearly and professionallyAble to document customer interactions in writingUse persuasive techniques effectively to overcome objectionsLike solving practical problems presented by customers have a resilient, positive attitudeThrive in a fast-paced call center environment2017-07-24 12:04:59
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Customer Care Executive
Customer Care Executive
(2-8 Yrs )Cayan group |
Dubai - United Arab Emirates |
24-07-2017- must have experience in property/facility management- must have experience in real estate broker company2017-07-24 11:46:56
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Customer Care Representatives Full time
Customer Care Representatives Full time
(2-3 Yrs )Bee Smart Payment Solutions |
Cairo - Egypt |
14-07-2017Duties and Specifications:1. Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.2. May be required to work in one or multiple queues/skill sets over various customer contact channels.3. Responsible for improving customer retention through programs and service provided to the customer, surveys etc...4. Utilizes mechanized systems to initiate and complete service orders and handle customer requests.5. Continually maintain working knowledge of all company products, services and promotions.6. Working on Shift Basis based on Agreed weekly/monthly schedule placed by direct ManageSkills and Specifications:- Clear military status for Males.- Year of birth 1989 by Max .- Fresh Graduates are welcome.- Microsoft Office knowledge.- English level is good.- Previous experience in customer operation is plus.2017-07-14 14:20:15
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Customer Care Manager(4*/5* Hotel Experi...
Customer Care Manager(4*/5* Hotel Experienced Only)
(1-3 Yrs )BEST WESTERN PREMIER HOTEL Dubai |
Dubai-United Arab Emirates |
24-07-20171. Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.2. Direct and manage staff who interact with customers to ensure high quality guest experiences.3.Directly handle customer service problems, working for satisfactory resolution.4.Monitor inventory, rates, schedules, and complete payroll and expenses.2017-07-24 12:04:07
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Head of Communication & Customer Care
Head of Communication & Customer Care
(15-22 Yrs )Confidential Company |
Qatar - Qatar |
14-07-2017Position Summary:The Head of Communication & customer care is one of key senior management positions in the new National Insurance Scheme (NHIS). The Head will work with other Heads of teams, and will advise and report directly to the Director of the Health Insurance Department (HID), who oversees the NHIS. The Head of Communication & customer carewill occupy a senior role with significant regulatory responsibilities, and will have to lead a team in making evidence-based and rules-driven decisions, while also exercising judgment based on prior experience and insight into both health regulation in general, and the health system in the state of Qatar. The Head will be expected to fulfill these duties with passion, commitment and professionalism. The core task of the Head of Communication & customer carewill be to lead the Communication & customer careTeam of the NHIS, who have a focused portfolio of responsibilities, all related to developing and coordinating the organization's overall communications and customer care strategy. Head of Communication & customer carewill work collaboratively with senior leadership to develop and implement communication and customer care strategies to broaden the impact of the NHIS and its programs and to oversee organizational messaging and constituent services.This will involve directing and overseeing the work of the Communication & customer careTeam, who is responsible for:?Developing the communication and customer care strategies of the NHISthat will broaden programmatic reach and deepen impact in support of NHIS vision.?Developing the policies and procedures for the Communications and customer care to ensure successful information flow to various stakeholders, in order to impact public perception, overall performance and market recognition.?Developing 'core' messages to ensure organizational consistency and execute programs in support of the strategy for all external communications. ?Support of the regulatory role of the NHIS by appropriately managing disputes and grievances.?Leading the Communications to identify objectives and audiences, type of information to be released, format/medium to be used to release the information and how to assess the quality and effectiveness of a message.?Organising Press Conferences for HID staff.?Ensuring the effectiveness of HID as an organisation through clear, concise and timely communication of policies and procedures.?Establishing and continuing a dialogue between HID and the external market based on the principles of interactive, purposeful and objective communication and customer care.?Overseeing the development of latest events articles and handling of general media enquiries.?Reviewing and approving the articles for release in order to inform the media and public on current affairs related to the NHIS.?Ensuring that the questions from media are being answered regularly and by the relevant personnel.?Ensuring interaction with key stakeholders to engage and facilitate them in communication and handling of general queries.?Guiding the Communications and customer care Section in identifying the key stakeholders, creating a stakeholder communication plan and development of stakeholder communication materials such as status updates.?Establishing the guidelines for content distribution such as electronic distribution, addressing and submission; printing, copying and mailing preparation; researching and recording the effectiveness of the distributed message.?Identifying partnership and sponsorship opportunities in support of the brand strategy and program launch. ?Ensuring that the brand messaging is consistent with the overall corporate messaging. ?Reviewing process for corporate press releases and other company materials. ?Developing and managing relationships with key external stakeholders and enhance NHIS corporate reputation among all Key Opinion Leaders. ?Developing and managing the customer care strategy of the NHIS to ensure customers are appropriately treated and managed using international best practice.?Development and management of the NHIS call centre of to provide necessary support and information to the customers and the broader stakeholders.Nature and Scope of Position:?This position includes, but is not limited to duties as required and defined by the scope, purpose, and spirit of the company and are not always indicative of the title and grade of the position.?Establish an internal communications vision, mission and strategy that is aligned to the HID’s mission, vision and goals. This strategy will include senior executive engagement, visibility and multi-channel communications plans. ?Ensure effective use of employee communications channels to provide varied yet consistent messages and opportunities for engagement. ?Assume responsibility for enhancing and maintaining the corporate website.?Familiarize, understand and implement government health, safety, and environment policy,procedures, legal regulations and objectives applicable to areas of responsibility.General Account abilities:?Development of media communications strategies and key messaging structures in order to communicate with stakeholders about the company?Operational media relations into scheduled activation plans covering manifold media including online?Maintaining media tiering, media lists and a contact board for media including response log management?Sourcing, selecting and management of agencies for media relations, media training, media monitoring and analytics?Consultation, assistance and support for executive management in relations with media outlets?Crisis media communications planning & management as part of the overall crisis management plans?Development of policies for the company on media communications, including key media spokespeople list?Media training planning, structuring and implementation for key spokespeople of the company?Regular media monitoring to cover relevant topics for the company using online systems via agencies?Media analytics, including regular reportage on efficacy of media relations related to activities/channel/intensity and messaging/tonality?Development, coaching and mentoring of junior team?Financial management of budgets for media relations
Skills, knowledge and abilities normally acquired through:?Formal Education Requirement?Bachelor’s degree in journalism or mass communications, Post-graduation is preferred. ?Experience Requirements: ?15 years of experience in public relations, community relations, communications, marketing, or related experience.?Skill requirement?Strong analytic, problem solving and strategic thinking skills.?Excellent oral communications skills.?Strong interpersonal skills, ability to establish good working relationships with Foundation staff, colleagues, news media, donors, consultants, and a wide variety of members of the community.?Ability to work independently and to take initiative, as well as to be an effective team member.?Proven track record of successfully dealing with the media.?Computer literate, including Internet experience. Knowledge of desktop publishing and website management a plus.?Ability to perform responsibilities in a professional manner and to effectively represent the Foundation in the community it serves.2017-07-14 14:19:40
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Customer Care Agent
Customer Care Agent
(1-10 Yrs )Faith Capital Holding |
Al Kuwait, Kuwait |
19-07-2017• Answering inbound calls and Interact with customers to provide the necessary help while using service.
• Liaise and coordinate with Service Provider to resolve customer issues
• Interact with customers through chat and emails.
• Identify, research, and resolve customer issues using the admin tools and ticketing system.
• Perform outbound calls to follow up with customers and service providers
• Conduct courtesy outbound calls to customers to ensure their satisfaction
• Live Monitoring of the orders to ensure that the Service provider is following the KPIs set by the operations
• All call information according to standard operating procedures
• Identifying customers’ needs, clarify information, research every issue and providing solutions and/or alternatives2017-07-19 14:51:49
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Customer Experience Executive
Customer Experience Executive
(1-10 Yrs )Al Tayer Group |
Dubai, UAE |
24-07-2017Graduate preferably in the field of Business Administration3-5 years of overall experience with at least 2- 3 years in a similar functionBackground and experience in Automotive industry would be an advantageProficient in English language, Arabic would be an advantageShould be able to communicate effectively and have excellent influencing skillsAttention to detail and ability to prioritize a multitude of tasksExcellent organization and planning abilities2017-07-24 12:00:01
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Customer Service Representative
Customer Service Representative
(2-8 Yrs )First Select Employment Services |
Dubai - United Arab Emirates |
24-07-2017• Deal directly with customers either by telephone, electronically or face to face• Respond promptly to customer inquiries• Handle and resolve customer complaints• Obtain and evaluate all relevant information to handle product and service inquiries• Provide pricing and delivery information• Perform customer verifications• Set up new customer accounts• Process orders, forms, applications and requests• Organize workflow to meet customer timeframes• Direct requests and unresolved issues to the designated resource• Manage customers' accounts• Keep records of customer interactions and transactions• Record details of inquiries, comments and complaints• Record details of actions taken• Prepare and distribute customer activity reports• Maintain customer databases• Manage administration• Communicate and coordinate with internal departments• Follow up on customer interactions• Provide feedback on the efficiency of the customer service process
Education and Experience• High school diploma, general education degree or equivalent• knowledge of customer service principles and practices• Knowledge of relevant computer applications• Ability to type• Knowledge of administrative procedures• Numeric, oral and written language applications• Product knowledgeKey Competencies• Interpersonal skills• Communication skills - verbal and written• Listening skills• Problem analysis and problem-solving• Attention to detail and accuracy• Data collection and ordering• customer service orientation• Adaptability• Initiative• Stress tolerance2017-07-24 12:59:59
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Head of Communication & Customer Care
Head of Communication & Customer Care
(0-2 Yrs )Ministry of Public Health |
Doha, Qatar |
13-07-2017Position Summary:
The Head of Communication & customer care is one of key senior management positions in the new National Insurance Scheme (NHIS). The Head will work with other Heads of teams, and will advise and report directly to the Director of the Health Insurance Department (HID), who oversees the NHIS.
The Head of Communication & customer care will occupy a senior role with significant regulatory responsibilities, and will have to lead a team in making evidence-based and rules-driven decisions, while also exercising judgment based on prior experience and insight into both health regulation in general, and the health system in the state of Qatar. The Head will be expected to fulfill these duties with passion, commitment and professionalism.
The core task of the Head of Communication & customer care will be to lead the Communication & customer care Team of the NHIS, who have a focused portfolio of responsibilities, all related to developing and coordinating the organizations overall communications and customer care strategy. Head of Communication & customer care will work collaboratively with senior leadership to develop and implement communication and customer care strategies to broaden the impact of the NHIS and its programs and to oversee organizational messaging and constituent services. This will involve directing and overseeing the work of the Communication & customer care Team, who is responsible for:
• Developing the communication and customer care strategies of the NHIS that will broaden programmatic reach and deepen impact in support of NHIS vision.
• Developing the policies and procedures for the Communications and customer care to ensure successful information flow to various stakeholders, in order to impact public perception, overall performance and market recognition.
• Developing core messages to ensure organizational consistency and execute programs in support of the strategy for all external communications.
• Support of the regulatory role of the NHIS by appropriately managing disputes and grievances.
• Leading the Communications to identify objectives and audiences, type of information to be released, format/medium to be used to release the information and how to assess the quality and effectiveness of a message.
• Organising Press Conferences for HID staff.
• Ensuring the effectiveness of HID as an organisation through clear, concise and timely communication of policies and procedures.
• Establishing and continuing a dialogue between HID and the external market based on the principles of interactive, purposeful and objective communication and customer care.
• Overseeing the development of latest events articles and handling of general media enquiries.
• Reviewing and approving the articles for release in order to inform the media and public on current affairs related to the NHIS.
• Ensuring that the questions from media are being answered regularly and by the relevant personnel.
• Ensuring interaction with key stakeholders to engage and facilitate them in communication and handling of general queries.
• Guiding the Communications and customer care Section in identifying the key stakeholders, creating a stakeholder communication plan and development of stakeholder communication materials such as status updates.
• Establishing the guidelines for content distribution such as electronic distribution, addressing and submission; printing, copying and mailing preparation; researching and recording the effectiveness of the distributed message.
• Identifying partnership and sponsorship opportunities in support of the brand strategy and program launch.
• Ensuring that the brand messaging is consistent with the overall corporate messaging.
• Reviewing process for corporate press releases and other company materials.
• Developing and managing relationships with key external stakeholders and enhance NHIS corporate reputation among all Key Opinion Leaders.
• Developing and managing the customer care strategy of the NHIS to ensure customers are appropriately treated and managed using international best practice.
• Development and management of the NHIS call centre of to provide necessary support and information to the customers and the broader stakeholders.
Nature and Scope of Position:
• This position includes, but is not limited to duties as required and defined by the scope, purpose, and spirit of the company and are not always indicative of the title and grade of the position.
• Establish an internal communications vision, mission and strategy that is aligned to the HID’s mission, vision and goals. This strategy will include senior executive engagement, visibility and multi-channel communications plans.
• Ensure effective use of employee communications channels to provide varied yet consistent messages and opportunities for engagement.
• Assume responsibility for enhancing and maintaining the corporate website.
• Familiarize, understand and implement government health, safety, and environment policy, procedures, legal regulations and objectives applicable to areas of responsibility.
General Accountabilities:
• Development of media communications strategies and key messaging structures in order to communicate with stakeholders about the company
• Operational media relations into scheduled activation plans covering manifold media including online
• Maintaining media tiering, media lists and a contact board for media including response log management
• Sourcing, selecting and management of agencies for media relations, media training, media monitoring and analytics
• Consultation, assistance and support for executive management in relations with media outlets
• Crisis media communications planning & management as part of the overall crisis management plans
• Development of policies for the company on media communications, including key media spokespeople list
• Media training planning, structuring and implementation for key spokespeople of the company
• Regular media monitoring to cover relevant topics for the company using online systems via agencies
• Media analytics, including regular reportage on efficacy of media relations related to activities/channel/intensity and messaging/tonality
• Development, coaching and mentoring of junior team
• Financial management of budgets for media relations2017-07-13 12:06:44
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Sales and Customer Care Manager
Sales and Customer Care Manager
(1-10 Yrs )Yoox Net A Porter Group |
Dubai, UAE |
28-06-2017Skill and experience:Proven customer centric focusPrevious luxury sales and service experience in a retail environment, preferably within a contact centre environmentExcellent verbal and written communication skillsDemonstrates people management skills, ability to lead and motivate a team Must show an affinity with the luxury consumerCommercial, sales driven approach is essentialAbility to achieve results through influence and problem solvingFlexible attitude and positive approach to changeSelf-motivated, proactive and energetic Team playerLocationDubai, United Arab EmiratesHoursThe customer care team work on rotational shifts Sunday Thursday between the hours of 7am and 9pmReports toHead of customer care Off SeasonTo ApplyPlease send us an updated CV and a cover letter explaining why you feel you are suited to this role. About UsYOOX NET-A-PORTER GROUP is the worlds leading online luxury fashion retailer. The Group is a Global company with Anglo-Italian roots, the result of a game-changing merger, which in October 2015, brought together YOOX GROUP and THE NET -A-PORTER GROUP; the two companies had revolutionized the luxury fashion industry since their birth in 2000.YOOX NET-A-PORTER GROUP is a unique business with an unrivalled offering including multi-brand in-season online stores NET-A-PORTER, MR PORTER, multi-brand off-season online stores YOOX and THE OUTNET, as well as numerous ONLINE FLAGSHIP STORES, all Powered by YNAP. Through a joint venture established in 2012, YOOX NET -A-PORTER GROUP has partnered with Kering to manage the ONLINE FLAGSHIP STORES of several of the French Group's luxury brands.Uniquely positioned in the high growth online luxury sector, YOOX NET-A-PORTER GROUP has an unrivalled client base of more than 2.5 million high-spending customers, 27 million monthly unique visitors worldwide and combined 2015 net revenues of 1.7 billion. The Group has offices and operations in the United States, Europe, Japan, China and Hong Kong and delivers to more than 180 countries around the world. YOOX NET-A-PORTER GROUP is listed on the Milan Stock Exchange as YNAP. For further information: www.ynap.com.2017-06-28 11:38:51
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Customer Relation Executive
Customer Relation Executive
(1-3 Yrs )Leejam Sports Company |
Jeddah , Riyadh , Dammam - Saudi Arabia |
17-07-2017We are looking for customer Relation executive for KSA.Managing large amounts of incoming calls and customer inquiriesGenerating sales leadsIdentifying and assessing customers’ needs to achieve satisfaction
The applicant must have at least one year experience in the same field. City: Dammam/ Riyadh / Jeddah2017-07-17 13:51:26
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Customer Service Executive
Customer Service Executive
(1-5 Yrs )PAL Developments LLC |
Dubai, United Arab Emirates |
24-07-2017• Establish and monitor standards for customer service in the company using a recognized benchmark;
• Encourage all employees to display the highest standards of service at all times;
• Identify tasks that are critical to maintaining customer satisfaction levels and communicate with employees to raise awareness of their individual roles in delivering satisfaction;
• Remain as basic point of contact for customers with queries, complaints, and feedback’s, requests etc;
• Ensuring timely and professional responses to all complaints, requests and queries received;
• Providing help and advice to customers using your organization’s products or services;
• Communicating courteously with customers by telephone, email, letter and face to face;
• Investigating and solving customers problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• Efficiently handling customer complaints or any major incidents, such as a security issue or a customer being taken ill and enabling satisfaction of customer;
• Updating the ACT/EPMS System on daily basis;
• Issuing refunds or compensation to customers;
• Keeping accurate records of discussions or correspondence with customers;
• Analyzing statistics or other data to determine the level of customer service your organization is providing;
• Prepare reports analyzing the activities of customer service department provided by your organization;
• Developing feedback or complaints procedures for customers to use;
• Improving customer service procedures, policies and standards for your organization or department;
• Learning about the organization’s projects and keeping up to date with changes;
• Rendering useful administrative support to other members of the customer care team or any other team in the organization;
• Liaising with DLD for Oqood, Transfers, cancelations etc;
• Liaising with the Legal Department;
• Collections calls in order to retrieve moneys from clients;
• Aim to maximize productivity and minimize costs while maintaining a high standard of customer service.
• Analyze records of customer inquiries, purchases, service requests and complaints to identify trends.
• Able to react to change productively & handle other essential task assigned by the superiors;
• Maintain compliance with all company policy & procedure;
• Working as a team with every member of the organization;
• Other ad-hoc duties as assigned by the management;
• Able to multi-task productively & handle other essential tasks as assigned by the supervisor2017-07-24 12:57:34
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Sales & Customer Support Executive
Sales & Customer Support Executive
(5-10 Yrs )Confidential Company |
Dubai, United Arab Emirates |
24-07-2017To lead and manage the post sales activities in coordination with the sales team, production, quality, dispatch and to provide efficient and effective service to our customers by ensuring all aspects of sales administration are processed accurately as per the schedules and in line with the company’s policies and objectives. (Consolidate customers forecast, ensuring forecast numbers are passed to production planning, gathering and consolidating feedback from customers on service/quality)2017-07-24 12:58:16
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Customer Service Executive - Shipping
Customer Service Executive - Shipping
(3-8 Yrs )Career Hunters |
Al Kuwait - Kuwait |
25-07-20171. Coordinate with customers, vendors, clearing agents, shipping line and origin/destination offices for incoming/outgoing shipments. 2. Monitor arrival of shipments and/or arrange to process export shipments. 3. Arrange, prepare and send reports to customers and overseas offices. 4. Process invoices as received from shipping line or clearing agent and arrange to prepare costing for submission to overseas offices.5. Handle airfreight import/export and clearance & delivery for air and sea imports. 6. Job responsibility focused on handling company’s major clients. 7. Coordinate with agents, airlines and customers. 8. Prepare arrival notices, delivery orders for releasing, air waybills for export. 9. Prepare and submit reports to customers.
1. Handle customer complaints according to agreed service leave and offer clients appropriate service and solution to minimize the impact of non-quality.2. Maintain excellent relationship with the customer or specifies customer group in order to safeguard optimal contribution to the commercial results.3. Pro-active call on all existing customers with regular business, deep selling accounts, generating new business / customers.4. Provide information to customers in a proactive manner in order to meet their information needs.5. Excellent communication skills in English.2017-07-25 10:59:43
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Customer Relations Executive
Customer Relations Executive
(1-2 Yrs )E and S luxury car rental |
Dubai, United Arab Emirates |
24-07-2017The customer Relations executive will sell and promote the Edel & Stark Group’s services to agents and clients, and is responsible for operational functions including reservations, bookings, rental transactions, and payments.
Responsibilities and Duties:
• Take care of incoming customer inquiries via phone calls and our online booking service
• Provide all-round assistance and support to customers before, during, and after bookings
• Maintain existing and develop new relationships with agents and prospective customers
• Handle all transactions related to reservations, vehicle bookings, and rental contracts
• Control clients’ accounts and charges in coordination with the accounting department
• Administer vehicle inventory through internal IT systems
• Update and maintain the company’s CRM system & client database
• In charge of daily office management including filing, stock, and inventory2017-07-24 13:00:14
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Customer Care Manager
Customer Care Manager
(5-10 Yrs )First Select Employment Services |
Dubai - United Arab Emirates |
27-06-2017•Oversees all activities related to Business requirement gathering and analysis for all customer care Platforms and Technologies from all customer care teams ( collection , outsource partner, Tele-Sales, Service assurance, Service recovery, external customers, ect)•Lead, plan, organize and manage end to end business analysis project lifecycle from stakeholder management to requirements analysis to requirements delivery.•Prepare Business Case for projects based on the requirements and their value to the organization•Reviews all documents for completeness, identifies exceptions and missing or problematic business rules. Ensure business requirement alignment with corporate strategy.•Understand and incorporate improvements, new business initiatives and new customer care technologies. •Drive the business requirements Analyze and Conduct feasibility to understand customer care operation and assess the viability of implementing the stated business projects•Conduct Process Modelling, Business process re-engineering (BPR), Devising as-is and to-be business processes, Conduct Gap analysis•Validate and approved business requirement documents , RFI, RFQ and RFP documents •Implement best practices and methodology on business requirement gathering.•Monitor and measure the impact of business requirement implementation. •Oversee the adoption of RM best practices and methodology.•Keep management informed on all critical issues, escalate unresolved items and make recommendations for resolution.•Provide training, coaching, and mentoring to RM teams regarding best practices for processes and tools relate to RM activities•Provide executive level reporting for Business Requirement Management •Ability to manage multiple projects, adapt to changing priorities and demonstrate effective time-management skills to comply with project deadlines•Provides leadership to the team by setting priorities and providing a strategic and tactical vision for the team. •Ensures compliance with the prescribed operations and maintenance standards and procedures
Formal Education Required: At least a bachelor’s in engineering, computer science, computer communication or related field.•Related Professional Training, •Certification or Membership:Mandatory•Project Management (PMP) certification•Certified in Advanced MS Project•Must have knowledge of modern office software including Microsoft PowerPoint, SharePoint, Project, et•PreferredMaster degree•Years & Field of Experience required:•9+ years of experience as a Manager requirement management customer care in a Telecommunication Industry•Expert in business analysis lifecycle process, Requirements Gathering and analysis, Requirements management, Functional and Non-Functional analysis.•Excellent understanding customer care Platforms and applications in a Telecommunication Industry•Experience with system design and development from business requirement analysis through to day to day management including excellent understanding of project management2017-06-27 12:34:55
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Customer Service Executive(6 Months Temp...
Customer Service Executive(6 Months Temporary Contract)
(1-10 Yrs )Nestle Middle East |
Dubai, UAE |
24-07-20172- 3 years preferably operational experience in Supply Chain customer e.g. Sales or customer administration Experience in Data entryExperience for/ with customer Operational experience in Supply Chain functions SAP experience is a plusDemonstrate positive attitude and open mindedDemonstrate the ability to learn and adapt with the work environment quicklyDemonstrate excellent net-working with cross functional teams and the integration points.2017-07-24 11:16:32
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Customer Care Representative
Customer Care Representative
(0-2 Yrs )skilldeer |
Dubai, United Arab Emirates |
21-07-2017skilldeer.com is the platform that enables users browse, discover and book courses, classes, activities and workshops in their cities. We are looking for a customer care representative to join our team in Dubai.
Responsibilities
- Attract potential customers by answering questions related to classes on skilldeer
- Answer inbound calls from customers
- Communicate and coordinate between customers and partner institutions
- Resolve customer care tickets in a timely manner
- Provide feedback to relevant departments to help improve our customer experience2017-07-21 15:33:48
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Senior Sales and Customer Care Advisor
Senior Sales and Customer Care Advisor
(1-10 Yrs )Yoox Net A Porter Group |
Dubai, UAE |
28-06-2017Education and required experiencecustomer focused Demonstrable experience in providing exceptional customer serviceWorking in a customer care environment, preferably in the luxury retail sectorSales driven approach is essential Background in ecommerce would be preferredKeen problem solverKnowledge and enthusiasm for fashion Display a high level of maturity, poise and finesse to work with luxury and exceptionally demanding clientsSelf-motivation, high energy level, with passion to take ownership, accountability and initiative in exceeding business goals and improving existing processesQuick learner who can absorb extensive information on our brands and product offeringsDisplays technical agility in learning and using multiple applications and systems; ability to multi-task on a daily basis between systemsExcellent written and verbal communication skills; including attention to detail and use of good spelling and grammar as well as the ability to build relationships with customers Flexible and available to work during hours of operation, including weekendsAbility to speak and write in native level English and ArabicLocationDubaiHoursShifts include working hours between 7:00am and 9:00pm Sunday Thursday.To ApplyPlease send us an updated CV and a cover letter explaining why you feel you are suited to this role. About UsYOOX NET-A-PORTER GROUP is the worlds leading online luxury fashion retailer. The Group is a Global company with Anglo-Italian roots, the result of a game-changing merger, which in October 2015, brought together YOOX GROUP and THE NET -A-PORTER GROUP; the two companies had revolutionized the luxury fashion industry since their birth in 2000.YOOX NET-A-PORTER GROUP is a unique business with an unrivalled offering including multi-brand in-season online stores NET-A-PORTER, MR PORTER, multi-brand off-season online stores YOOX and THE OUTNET, as well as numerous ONLINE FLAGSHIP STORES, all Powered by YNAP. Through a joint venture established in 2012, YOOX NET -A-PORTER GROUP has partnered with Kering to manage the ONLINE FLAGSHIP STORES of several of the French Group's luxury brands.Uniquely positioned in the high growth online luxury sector, YOOX NET-A-PORTER GROUP has an unrivalled client base of more than 2.5 million high-spending customers, 27 million monthly unique visitors worldwide and combined 2015 net revenues of 1.7 billion. The Group has offices and operations in the United States, Europe, Japan, China and Hong Kong and delivers to more than 180 countries around the world. YOOX NET-A-PORTER GROUP is listed on the Milan Stock Exchange as YNAP. For further information: www.ynap.com.2017-06-28 11:38:51
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