customer care Representative (international Campaign) 
INR7"YEARLY"
Customer Care Representative (international Campaign)Full Time (0-5 Yrs )Motif India Infotech Pvt. Ltd. |
Kuwait
Not Mentioned
Kuwait
0Kuwait
|
21-05-2018 2018-08-19Production: Processing of cases/ giving customer service asper the client guidelines. Ensuring the service levels and the target (as per the situation and business needs) are met without compromising on quality. Strictly adhering to the guidelines laid down for the processing. Keep updated with updates and any new development. Quality: Maintaining the quality standards and efforts for improving the same.2018-05-21 21:34:31 |
Front Desk executive/customer care executive
INR7"YEARLY"
Front Desk Executive/customer Care ExecutiveFull Time (0-5 Yrs )Burn Gym and Spa |
Kuwait
Not Mentioned
Kuwait
0Kuwait
|
21-05-2018 2018-08-19Handling day to day queries of walk&ins, showing them the facility and enroll them with suitable package. Handling existing clients for customer service & addressing complaints/queries, if any.Handle billing and collection of new signups, renewals or any purchase at the counter. Ensure high level of hygiene and cleanliness in the entire facility while at the job. Ensure all the joining formalities are completed at the time of new sign ups. Follow up existing or new clients for renewals as well as new signups. Attend to day to day administration work at the front desk.2018-05-21 21:34:13 |
customer Service executive 2
INR7"YEARLY"
Customer Service Executive 2Full Time (2-3 Yrs )Kinetic Business Solutions Middle EastFZ-LLC |
Jeddah
,
Saudi Arabia
Saudi Arabia
0Jeddah
Saudi Arabia
Not Mentioned
Saudi Arabia
0Saudi Arabia
|
21-05-2018 2018-08-19A multinational pharmaceutical company based in Jeddah, Saudi Arabia is actively recruiting for a customer Service executive. Our client has the ability and reputation for being able to attract and retain the very best talent on the market, so competition for this opportunity will be high.Key aspects of the role include:- Ensuring on-time delivery to customers and proactive communication of expected delivery dates.- Process and execution owner for daily order processing / order management- Ensuring customer engagement for external customers / distributors, attending periodic customer review meetings. - Ensuring business requirements are met through operational execution of the customer service / order management function.- Documenting and optimizing customer service and order management processes based on knowledge and expertise of local market requirements- Responsible for collecting and issuing all documents required for import- Support key supply chain management forums2018-05-21 16:01:34 |
Manager - customer Delight (care)
INR7"YEARLY"
Manager - Customer Delight (Care)Full Time (5-10 Yrs )Aster Pharmacy |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
21-05-2018 2018-08-19Formulating and implementing customer care policies & protocols in line with the organizational mission.
Conduct surveys; forming focus groups; benchmarking best practices; analyzing information and reports.
Monitor voice of the customer feedback, respond and act where necessary - identify trends and proactively handle all customer complaints or major incidents professionally.
Working with Learning and Development partner and devisingprogramto meet team needs in line with the global customer care strategy.
Manage, coach and develop the team to keep the organization at par in customer care.
Proactively identify opportunities to continually drive for further service improvements, demonstrating strong commercial awareness, ensuring a luxury experience for the customer at every touch point along the journey
Liaison between Operation , CRM and Training dept.2018-05-21 15:10:11 |
customer care executive- KUWAIT
INR7"YEARLY"
Customer Care Executive- KUWAITFull Time (2-3 Yrs )Axiom Telecom |
Al Kuwait
Kuwait
Kuwait
0Al Kuwait
|
21-05-2018 2018-08-19To handle customers in a professional way as per the standards set to ensure that every interaction with the customer is a quality experience for the customer.To ensure that the KPI’s are understood and met on a timely mannerTo understanding & attending to special needs of customers in a timely fashion in order to meet and exceed customer expectationsTo providing technical/data support to customers most effectively & offer Loaner phones to customer where ever applicableTo monitor & Control on customer hold time, receipts, and delivery and service collectionsTo collecting cash from customers on repairs and reconciling the same by the end of the day with no discrepancyAttend and secure a good score in all internal trainings conductedArrange all received shipments on a priority &- FIFO sort which will ensure that the shipments are being identified and tracked in accordance with the production planPreserve, handle and transport customer property under controlled and specified conditions to ensure that there is no damage or loss of customer propertyMinimise all job card errors and discrepancies which will assure clarity and parity in external customer information that are being communicated to the internal customers2018-05-21 12:25:56 |
customer care Director
INR7"YEARLY"
Customer Care DirectorFull Time (10-15 Yrs )Career Hunters |
Al Kuwait
,
Kuwait
Kuwait
0Al Kuwait
Kuwait
Not Mentioned
Kuwait
0Kuwait
|
21-05-2018 2018-08-191.To direct and oversee the customer care department activities to ensure synchronization between the units of performance management for customer care initiatives, customer care strategy, commercial systems and processes and billing and collection units, and to ascertain they meet the KPIs required to increase the business efficiencies and quality in provision of customer care transactions in alignment with the corporate strategic objectives.
2.Contribute to the formulation and implementation of the Commercial (customer care) strategy and plans in order to ensure alliance with the companys business line needs and objectives.
3.Ensure that the department objectives are effectively communicated across the department and a line of sight is created between individual jobholders and the departmental / sector strategy.
4.Manage the day-to-day operations of the respective department by providing expertise, encouraging and ensuring teamwork, and aligning work processes in order to achieve high performance standards, meet established targets and objectives, and ensure employee engagement in a motivated work environment.
5.Contribute to the development of Commercial (customer care) Policies, Procedures, and Guidelines, and participate in overseeing their implementation to ensure that all procedural/legislative requirements are fulfilled while delivering a high quality and cost-effective service to internal customers.
6.Prepare and recommend the overall customer care department budget, and monitor financial performance versus the budget to highlight any variances for effective alignment.
7.Develop and ensure implementation of the customer care strategy to ensure its alignment with the corporate vision and objectives.
8.Ensure customer care initiatives improve customer satisfaction scores and generate revenues to aid cross and up selling transactions.
9.Ensure customer care strategic activities aid in enhancing revenue, profits and market share.
10.Monitor, evaluate and manage overall customer care performance to ensure targets are achieved.
11.Monitor compliance with policies and procedures to secure a controlled work environment.
12.Identify any deviations and areas of concern and acts swiftly to resolve these to avoid adverse effect on overall results
13.Review the systems applications in order for them to support the customer care activities at al times, and oversee any change requests as required internally within the company.
14.Develop, implement and update IT and system related policies and procedures for contact center operations. To ensure that the customer care IT systems and processes are effective and up-to-date.
15.Interface with customers and IT to solve customer issues and / or complaints, to meet the customer care objectives.
16.Ensure implementation of leading practices in customer query and complaint handling at all levels to achieve required customer satisfaction growth.
17.Build strong loyalty relationship programs to direct achievement of loyalty and retention among the companies customers.
18.Undertake customer focused initiatives to minimize churn across all customer segments and increase loyalty
19.Generate regular and special reports for the Chief Commercial Officer that summarize and forecast business activities and financial position of the customer care function and escalate critical issues to provide effective recommendations in meeting the key challenges.
20.Provide professional advice to the Chief Commercial Officer on various customer care related initiatives and issues to keep them informed and abreast of relevant developments
21.Direct and manage the activities and work of subordinates by setting individual objectives, managing performance, developing and motivating staff, and providing feedback and appraisal in order to maximize subordinate and departmental performance.2018-05-21 09:52:40 |
customer care Manager - Health care
INR7"YEARLY"
Customer Care Manager - Health CareFull Time (5-10 Yrs )Advanced International Employment Services |
Abu Dhabi
,
United Arab Emirates
United Arab Emirates
0Abu Dhabi
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
14-05-2018 2018-08-12Responsibilities•Manage and lead the customer care / technical support department•Set a clear mission and deploy strategies focused towards that mission.•Recruit, mentor and develop customer service support team and nurture an environment where they can excel through encouragement and empowerment•Manage the staff recruitment and appraisals•Develop service procedures, policies and standards•Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service team and the department heads.•Analyse statistics or other data to determine the level of customer service the organisation is providing.•Meet with other managers and deparment heads to discuss possible improvements to customer service•Provide client education on specimen collection and other technical related processes•Provide support to the scientific team on projects such as new tests development•Coordinate with laboratory operations for process flow improvements initiative•Provide support to Finance for operation related queries on invoices•Assists Business Development team on new accounts and maintaining existing accounts•Manage and prepare the customer care/Technical Support Team Roaster•Assist with correspondence related to customer/client complaints•Monitor activity for “special handling” accounts. This involves manual review of TRF to ensure correct information is transcribed from the TRF, monitoring timely result delivery to client, proactive follow up with client, etc.•The customer care Manager must be capable of providing in-service if issues appear to be client education related. S/he may interact with the Technical Director, Medical Director, QA/QC if it appears to be internal laboratory issues•Ability to structure complex business problems in a logical manner.2018-05-14 12:49:00 |
customer care Agent
INR7"YEARLY"
Customer Care AgentFull Time (2-5 Yrs )BSI Management Systems |
Dubai
United Arab Emirates
United Arab Emirates
0Dubai
|
18-05-2018 2018-08-16Onboarding of new customersProcessing of new applicationsHandling contracts renewals (Re-certification)Managing customer’s retentionHandling customer at riskReporting retention results2018-05-18 22:21:50 |
customer Relation executive
INR10013000"YEARLY"
Customer Relation ExecutiveFull Time (1-2 Yrs )iQuest Management Consultants Pvt Ltd |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
18-05-2018 2018-08-16customer service, guest relations background
Good personality (energetic, good presentation, driven).
customer service oriented
Excellent communication skills.2018-05-18 17:02:47 |
customer care executive (Arabic and English)
INR5011000"YEARLY"
Customer Care Executive (Arabic and English)Full Time (2-4 Yrs )Western International Group |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
18-05-2018 2018-08-16-Assisting customers with details about products/orders/delivery schedules/returns
-Follow SOPs designed for each function to the point
-Patiently listen to the customers' grievances and find solutions that ensures customer satisfaction.2018-05-18 15:58:22 |
customer care Associate
INR7"YEARLY"
Customer Care AssociateFull Time (3-5 Yrs )Home Centre |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
18-05-2018 2018-08-16To satisfy the customers on any product related, delivery related and any other complaints.
To facilitate tracking and non-repudiations of all customers.
To minimize the communication gap between the customer, the showroom and the warehouse.
To work and improve on the customer feedback.
To make an impact while communicating with the customers.
To promote Home Centre Brand while talking to customers.
To get the feel and pulse of the customer and to respond accordingly.
To assure the customer of the Quality of the service from Home Centre.
To assure the customer on the value for money from Home Centre.
To communicate to the customer about the delivery timings.2018-05-18 12:47:58 |
customer care executive
INR7"YEARLY"
Customer Care ExecutiveFull Time (2-4 Yrs )NMC Healthcare LLC |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
18-05-2018 2018-08-16-Request, collects, sort and prepare medical / patients files from the MRD for appointment patients.
-Prepare different insurance claim forms to go with the files and arrange them in the respective doctors chambers.
-Maintains confidentiality of the files at all times
-Cater to the needs of the all incoming patients (with or without appointments).
-Registration of new patients to include the explanation of the Patient & Family Bill of Rights & Responsibilities
-Record incoming messages of doctors.
-Booking appointments and entertaining queries through the multi-line switchboards system.
-Participates in the monthly staff educational conferences.
-Performs related duties assigned by the Head of the Department.2018-05-18 10:39:13 |
Collection Officer or customer care executive
INR7"YEARLY"
Collection Officer or Customer Care ExecutiveFull Time (2-8 Yrs )iQuest Management Consultants Pvt Ltd |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
18-05-2018 2018-08-16Greetings..........
We have an excellent opportunity for our reputed client in Dubai Location
1. Min 2 yrs of exp in Collection Officer with Banking orAviation sector
2. Any graduate can apply
3. customer care candidates can also apply for this position
4. This position for dubai opening
5. Only for Indian Female single candidates in Dubai
Interested candidates can apply in given contact details with decent passport size photograph.
Neha Kumari
[email protected]
088888330092018-05-18 08:55:29 |
customer care executive
INR7"YEARLY"
Customer Care ExecutiveFull Time (2-3 Yrs )Client of Mismach |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
14-05-2018 2018-08-12•
Manage large amounts of incoming calls
•
Generate sales leads
•
Identify and assess customers needs to achieve satisfaction
•
Build sustainable relationships and trust with customer accounts through open and interactive communication
•
Provide accurate, valid and complete information by using the right methods/tools
•
Meet personal/customer service team sales targets and call handling quotas
•
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
•
Follow communication procedures, guidelines and policies
•
Take the extra mile to engage customers
Job Requirements:
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices customer care executive Jobs
• customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree2018-05-14 16:27:32 |
customer care executive - Hotel Industry Experience
INR7"YEARLY"
Customer Care Executive - Hotel Industry ExperienceFull Time (3-7 Yrs )Al Khaleej Palace Hotel By Sun & Sky |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
14-05-2018 2018-08-12Supervise all Guest Service employees ensuring that guests are taken care of in a professional and friendly manner
Maintain effective communication with all related departments to ensure smooth service delivery
Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly
Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
Ensure that every call is attended and greeted in a professional manner.
Verify all cashier closures of Guest Service Agents by the end of the shift for billing and attachment accuracy
Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout
Ensure all guest registrations are completed.2018-05-14 10:26:43 |
customer care/Service executive
INR7"YEARLY"
Customer Care/Service ExecutiveFull Time (1-2 Yrs )Stratum |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
04-05-2018 2018-08-02ROLE: YOU will provide exceptional customer service to a portfolio of clients by advising and assisting them for service charge collection, updating the CRM, and attending to client complaints.SKILLS: Diploma/University Degree; customer focused individual experienced in a telephonic and face to face role; Proficiency with IT systems and General Administration; A Dedicated Personality/Presentation with the Desire to Provide Exceptional Service to Clients Fluent English and second language (Urdu/Hindi/Arabic/Farsi/Russian)2018-05-04 15:37:45 |
customer care executive - (Bathrooms/Plumbing Industry)
INR7"YEARLY"
Customer Care Executive - (Bathrooms/Plumbing Industry)Full Time (1-10 Yrs )Viva HR Consultants |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
UAE
Not Mentioned
UAE
0UAE
|
04-05-2018 2018-08-02Preferably with experience and background in Plumbing.Knowledge of bathroom products like faucets, showers, jacuzzis etc.Excellent communication skills.Pleasing personality.At least 1 year experience in customer care.2018-05-04 12:30:01 |
customer care executive ( from Services Department & Females only)
INR7"YEARLY"
Customer Care Executive ( from Services Department & Females only)Full Time (Fresher )Global Alliance Matrimonial Services |
Qatar
Not Mentioned
Qatar
0Qatar
|
03-05-2018 2018-08-01Inbound Process Need to attend the call Resolve the customer queries Day Shift Pick & Drop Facility Meal benefits Outbound Process Need to make calls Convincing the customer Collecting Information Day Shift Pick & drop facility Meal benefit Job Requirements: Good communication skills (English/Hindi/Punjabi) Undergraduate / Graduate 0&2 Yrs experience Freshers are also welcome2018-05-03 23:23:09 |
CCE (customer care executive) Farsi Speaking
INR7"YEARLY"
CCE (Customer Care Executive) Farsi SpeakingFull Time (Fresher )Better Homes |
Dubai
United Arab Emirates
United Arab Emirates
0Dubai
|
03-05-2018 2018-08-01Farsi Speaking applicants only.
Must have at least 2+ Years work experience within the United Arab Emirates.
customer Service exp preferred.
Excellent communication skills with both Farsi & English.
Must be on fathers, brothers, husbands or wife's sponsorship for Visa status.2018-05-03 15:53:23 |
customer care executive
INR7"YEARLY"
Customer Care ExecutiveFull Time (Fresher )The Recruitment Tree |
Dubai
United Arab Emirates
United Arab Emirates
0Dubai
|
03-05-2018 2018-08-01Role :Our client, a leading medical clinic based in Dubai is looking for some enthusiastic, hard working and experienced customer care executives to join their new Call Centre.
Overall role:
Perform all aspects of patient scheduling/enquiries for a variety of clinics in a centralised call center environment. Provide excellent customer service to internal and external customers by providing a professional, positive and memorable customer experience for each caller. You will be responsive, listen carefully to each call and take ownership of the call to complete appointment scheduling and/or refer appropriate calls to nursing staff.
You will enter date and maintain the database, whilst utilizing the office equipment and software, including but not limited to Excel, Word, the Electronic Medical Records telephone systems, scheduling systems and so on.
Principle Responsibilities:
- Perform all aspects of patient scheduling for a variety of clinics in a centralized call center environment
- Schedule/reschedule appointments: follow- up on no show appointments
and voice mail messages.
- Verify, input, update and maintain patient information to include, but not limited to, patient registration, demographics, insurance, procedure, diagnosis, location, time and estimate time required for completion.
- Complete appropriate documentation of customer conversations and updates to electronic medical records/clinic system.
- Make outbound patient calls for health care maintenance
activities, appointment and reminders, etc.
- Enter data with accuracy with the ability to multi-task.
- Accurately process referral requests through the appropriate channels.
- Process a variety of transactions as assigned.
Requirements :Principle Responsibilities:
- Perform all aspects of patient scheduling for a variety of clinics in a centralized call center environment
- Schedule/reschedule appointments: follow- up on no show appointments
and voice mail messages.
- Verify, input, update and maintain patient information to include, but not limited to, patient registration, demographics, insurance, procedure, diagnosis, location, time and estimate time required for completion.
- Complete appropriate documentation of customer conversations and updates to electronic medical records/clinic system.
- Make outbound patient calls for health care maintenance
activities, appointment and reminders, etc.
- Enter data with accuracy with the ability to multi-task.
- Accurately process referral requests through the appropriate channels.
- Process a variety of transactions as assigned.2018-05-03 12:48:48 |
