Customer Service Representative (Inbound...
Customer Service Representative (Inbound Contact Center)
(1-10 Yrs )Vistas |
Qatar |
19-07-2017Key Performance Indicators:- ACD talk time/Occupancy- calls answered within the set threshold- Product knowledge & customer service- customer satisfaction rate (Monitoring & Coaching)- IVR C-SAT scoresMinimum of 2 years experience required in a similar role2017-07-19 12:55:07
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Call Center Agents
Call Center Agents
(2-4 Yrs )BPO+ |
Doha, Qatar |
11-07-2017• Opens customer accounts by recording and updating account information.
• Resolve customer complaints via phone, email, mail, or social media.
• Greet customers warmly and ascertain problem or reason for calling.
• Answers inquiries by clarifying desired information; researching, locating, appointments etc.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.2017-07-11 12:40:59
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Customer Service Representative
Customer Service Representative
(0-5 Yrs )Malomatia |
Doha, Qatar |
13-07-2017Roles and Responsibilities:
Act as first line of support to help the users online either by replying their inquiries or by escalatingtheir complains to the Second Line of Support to Overcome all the Problems and obstacles whichmight face.
Answer calls professionally.
Respond to customer inquiries.
Research required information using available resources.
Handle and resolve customer complaints.
Provide customers with product and service information.
Enter customer information.
Process orders, forms and applications.
Route calls to appropriate resource.
Follow up customer calls where necessary.
Complete call logs.
Produce call reports.2017-07-13 15:04:10
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Call Center Trainer
Call Center Trainer
(1-5 Yrs )Data Select |
Doha, Qatar |
05-07-2017Job Duties and Responsibilities
• Plans, conducts, coordinates and implements a comprehensive training program for staff.
Training components will be geared toward new hires, existing staff and individuals who seek
one-on-one assistance.
• Prepares new representatives by conducting orientation to sales and service processes; developing
individual coaching plans; providing resources and assistance; scheduling orientation and
ongoing training.
• Determines training needs by observing sales and service encounters; studying sales, technical,
service and customer experience results reports; conferring with management.
• Develops individual results by maintaining policy and procedure resources; providing coaching;
conducting training sessions; developing outcome improvement resources.
• Improves training effectiveness by developing new approaches and techniques; making support
readily available; integrating support with routine job functions.
• Supports training financial objectives by recommending budget items; controlling costs.
• Updates job knowledge by participating in educational opportunities; reading professional publications;
maintaining personal networks; participating in professional organizations.
• Engages in all sales- and service-related tasks, including but not limited to process improvement,
group and individual call observation, quality calibration and mentoring activities.
• Thorough understanding of competition within industry, GLDS Billing System, technical support
and new product development and launches.
• Performs all other duties as required.2017-07-05 12:45:10
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Call Center Supervisor
Call Center Supervisor
(3-5 Yrs )BPO+ |
Doha, Qatar |
13-07-2017Assist in the formulation of targets for individuals and teams
Hire and onboard new employees
Answer questions from staff and provide guidance and feedback
Anticipate escalation and take over calls when needed
Devise ways to optimize procedures and keep staff motivated
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ensure adherence to policies for attendance, established procedures etc.
Keep management informed on issues and problems
Prepare monthly/annual results and performance reports2017-07-13 12:42:34
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Customer Service Representative
Customer Service Representative
(1-10 Yrs )Qatar Airways |
Qatar |
24-07-2017To be effective in this role, you will need a trade or vocational qualification combined with three years of relevant experience with one year in premium service provision. Prior experience within the aviation industry would be well regarded. You must be fluent in English.2017-07-24 12:11:21
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Customer Service Supervisor
Customer Service Supervisor
(1-3 Yrs )Confidential Company |
Doha, Qatar |
17-07-2017• Responsible for acting as a liaison between customers and companies.
• Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
• Resolves customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Advise on company information.
• Inform customer of deals and offers.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Handle changes in policies or renewals.2017-07-17 15:04:31
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Customer Service Manager (Rail/Metro)
Customer Service Manager (Rail/Metro)
(5-10 Yrs )SERCO Middle East |
Doha - Qatar |
24-07-2017Key purposeThe purpose of this position is to deliver the operational and business strategy of the Tram by effective leadership in the planning, development and management of the tram customer service station teams. The position includes achievement of contractual and internal targets for safety, operations performance, service reliability, achievement of customer service standards, human resource management, financial target, stakeholder management and staff engagementReason for roleNew contract.Structure and reporting relationshipThis role sits with the customer service team, reporting to the customer service Director.Based on the specific requirement of the roleKey accountabilitiescustomers Operational ExcellenceManage the recruitment, training, and competency development of customer service station personnelEffectively manage the processes and resources to enable requirements of the Tram passengers to be met e.g. service standard, cleanliness and provision of information;Support the strategic operational, planning and managing the development and implementation of policy and procedures for aligning department's operations to the committed performance targetsContribute to the development and maintenance of standard Operating Procedures and Work Instructions with the broader management team and the customer service Director;Complete annual and mid-year appraisals and identify any sub-standard performance or behaviour and ensure corrective action through employee development plansReview non-conformance raised against the department and assign resource to close out non-conformances within agreed timescaleOwn the Competence Management System for the team and regularly audit competence records to ensure correct completionImprove/maintain the staff engagement level by conducting, staff engagement activities and team building activities.To be part of the ''On-call'' arrangements as Gold Commander providing strategic advice, guidance and liaising with the client at the Director level during degraded and emergency operationDevelop and implement the yearly plan for the Department which include Tram, Station and Retail SupportResponsible for the ongoing development of staff within department that included Job Shadowing, career part development plan and secondment positionLead, manage and motivate the team, including coaching departmental Managers or Team LeadersPlan, manage and lead the allocated Station staff resources to deliver a safe, reliable, world class and customer focused station environmentAdvise the customer service Director of the issues relating to the service delivery in a proactive and timely mannerPeople and CultureMaintain the Key Performance Indicators according to the targets agreed with the customer service DirectorImplement the provision of the Concession Agreement as agreed with customer service Director;Manage the customer service of Tram to ensure outputs delivered are to an appropriate standard on time and within the allocated budgetComply with all Serco SMS Policies and Standard Operating Procedures and all local regional orcontract related policies and proceduresFinancialHSQETo be aware of, and play an active role in the development and implementation of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements, to ensure that these are implemented within their area of responsibility;Understanding of personal responsibilities and contribution, and those of their staff (including subcontractors) in achieving compliance with the Integrated Management System and Competence Management System requirements, control measures and legal requirements by contributing to, or leading environmental impacts and aspects assessments, job safety analysis, information security risk assessments and competence assessments within their area of responsibility. Ensure that the results of such assessments are embedded in management systems, that these systems are communicated to those affected. Ensure that staff understand them and the potential consequences of departure from the arrangements in place;To exercise a personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions and promote the same within their area of responsibility;To use safety equipment (including PPE) as required and intended and observe that this is also enforced within their departments and among subcontractors and third parties working in Serco's controlled premises/systemsEnsure that a good HSQE and Information Security culture is promoted within their departments and among their peers, subcontractors and third parties;Lead by example and ensure that ways to conserve energy, water and resources and minimise the generation of waste are identified within their area of responsibilityProtect information assets and data including both electronic and paper based from all threats whether internal, external.2017-07-24 12:18:34
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Customer Service Manager
Customer Service Manager
(1-10 Yrs )Azadea Group |
Qatar |
13-07-2017Bachelors Degree Specific for Multimedia: 2-3 years of experience in the retail industry Specific for Fashion: 6 years of experience out of which 2 in a customer service managerial role Fluency in English, Arabic; French is a plus Proficiency in MS Office Competencies Communication Skills customer Focus Self Confidence Teamwork Commercial Understanding Initiative Analytical Thinking2017-07-13 12:00:13
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Customer Service Coordinator
Customer Service Coordinator
(1-10 Yrs )Dulsco |
Doha, Qatar |
13-07-2017Female candidates who are on family sponsored visa.Indian nationality is preferred.Minimum 3 years of experience in customer service/customer care profile.Excellent communication skills.Minimum education qualification should be graduate.2017-07-13 12:33:25
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Customer Service Representative
Customer Service Representative
(1-3 Yrs )Confidential Company |
Doha, Qatar |
17-07-2017• Responsible for acting as a liaison between customers and companies.
• Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
• Resolves customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Advise on company information.
• Inform customer of deals and offers.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Handle changes in policies or renewals.2017-07-17 16:46:04
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Customer Service Executive | Recruitment...
Customer Service Executive | Recruitment Event | Doha
(1-2 Yrs )The Blue Group - Qatar |
Doha, Qatar |
24-07-2017The Blue Group will be having their Open Recruitment Day to interview for various positions, one of which is for our customer Engagement Division.
We have multiple vacancies for customer service Executive.
WHEN: 13th May 2017,
TIME: Any time from 09:30 AM - 4:00 PM
WHERE: At Lazurd Convention Hall, Ezdan Hotels, West Bay, AL Dafna, Doha, Qatar
We appreciate candidates who show up having applied through the system. However we will also welcome walk-ins. Please dress professionally, and bring:
- Updated CV
- 3 Passport sized Photographs
- Copy of education and experience certificates
- Resident Qatar ID
- Handles incoming calls or inquiries from prospective customers or clients
- Assists customers effectively by solving customer disputes
- Provides customer additional information or explains services
- Discusses products offered and ensures customer satisfaction
- Tactfully handles confrontational or stressful interactions with the public
- Completes supporting paperwork and data entry as required
- Accurately captures customer information
- Creates and maintains service reports2017-07-24 12:41:39
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Customer Service Representative | Qatar ...
Customer Service Representative | Qatar Executive | Doha
(1-2 Yrs )Qatar Airways |
Doha, Qatar |
24-07-2017About the job:
Working as part of a small team, you will ensure the smooth and efficient running of the Qatar Executive ground handling operation. You will provide the highest standard of customer service to premium VIP and VVIP passengers ensuring a memorable and stress-free experience. You will promptly and effectively respond to requests, provide lounge service excellent and ensure work efficiency in the ramp and baggage handling areas.
Specific accountabilities include:
* Liaising with customers and their representatives in an extraordinary manner to ensure premium first class service
* Liaising with Ground Handling team (General Aviation) to ensure a seamless operation
* Ensuring the aircraft has received all services requested
* Providing lounge services to passengers, crew and representatives
* Organising baggage screening and processing with porters
* Liaising with MOI and Security to ensure safe, effective and secure processing of VIP passengers2017-07-24 12:58:28
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Tram Driver/ Customer Service Operator -...
Tram Driver/ Customer Service Operator - Subject to Contract Award
(1-10 Yrs )Serco |
Qatar |
03-07-2017Ideally a degree holder or higher diploma of post-secondary education in a related discipline. SkillsA mature, proactive and responsible approach to work with initiative and problem solving capability;Ability to liaise in a professional and persuasive manner with staff at all levels in the organizations;Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;Good literacy and numeracy skills required for the role;Ability to understand complex systems and possess good IT skills;Strong organizational skills, detail oriented, and the ability to handle multiple priorities;Numeracy, in dealing/recording cash transactions. ExperienceA minimum of 2 years experience as a front line staff delivering customer service in a metro station or equivalent;Experience and understanding of dealing with customers and conflict resolution techniques;Basic understanding of station operations and associated activities;Must have held a clean driving license with 5 years driving experience;Must be over 25 years of age; Additional/special features of the roleEnsure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standardsEnsure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policyTo exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilitiesEnsure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employmentReport any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process2017-07-03 11:24:36
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Client Service Agent Freelancer
Client Service Agent Freelancer
(1-2 Yrs )Zarkasha Design Studio |
Doha, Qatar |
13-07-2017Zarkasha is a new innovative design consultancy with offices in Trondheim, Norway, and Doha, Qatar that aims to strengthen businesses through art. toknow more about us please visit our website zarkasha.com
toknow more about us please visit our website zarkasha.com
We are currently looking for an Arabic speaking female client service freelancer to work from home on a project basis, her main responsibilitywill be:
1- To communicate directly with our clients through phone or personal meetings before, after and during the project.
2- Promoting our services for new and potential clients.
3- To work directly with the design team.
4- To answer phone calls from 9:00 am - 5:00 pm during the day
We pay per hour based on projects, not a monthly salary, plus a good percentage when getting new clients, however, our payment is considered high in the market, we will value your rate based on your skills.
all applicants will go through a training before starting theirjob if you have any more questions please contact us through our website2017-07-13 15:35:15
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Female Receptionist ( Arabic Speaking)
Female Receptionist ( Arabic Speaking)
(1-3 Yrs )Specialized Medical Solutions WLL |
Doha, Qatar |
24-07-2017Receptionist - Health Clinical Operations;
The incumbent will be responsible for the day to day and control of the Clinic. Develop and maintain in-depth knowledge of volume referrers, cancellations, and communicate to patients. Handle all call-related work such as call reminder,follow-up, cancellation, call rescheduling, etc. in a professional and courteous manner, striving to maintain highest level of customer service.Will assist walk-in scheduling and rescheduling patients. Maintain supply inventory and responsible for ordering. May be assigned to other clinics for coverage and support. Handle other tasks assigned by Management.The post holder will work in close collaboration with clinicians, radiologist, Project regional coordinators, health promotion services and other staff to provide a coordinated and seamless screening service. Attend regular meetings or training seminars as requested.2017-07-24 12:22:51
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Customer Service Representative - Front ...
Customer Service Representative - Front Desk (Bilingual)
(2-4 Yrs )Human Capital Group Qatar |
Doha, Qatar |
13-07-2017Serve visitors by greeting, welcoming, directing and announcing them appropriately
Answer, screen and forward any incoming phone calls while providing basic information when needed
Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
Update appointment calendars and schedule meetings/appointments
Perform other clerical duties such as filing, photocopying, collating, faxing etc.2017-07-13 12:56:04
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Customer Service Assistant - Merchandise...
Customer Service Assistant - Merchandise Pick Up | IKEA | Doha Festival City | Doha, Qatar
(1-3 Yrs )Al Futtaim Group |
Qatar |
24-07-2017Retail
The foundation of Al-Futtaim’s retail network was established in the early 1990s with the launch of the internationally renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in the UAE.
Representing some of the world’s most popular international brands, Al-Futtaim’s retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008.
In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region.
837 stores in 18 countries
Occupies 5.6 million sq. ft. of retail space
13,000 employees
Serves 30 million customers each year
IKEA
IKEA is the worlds largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.
At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA creating a better everyday life for the many isnt only our vision, its our way of life!
About The Vacancy
We are seeking to hire a customer service Assistantto assist customers who are picking up their product from IKEA, and to ensure product is properly maintained within the warehouse. Your responsibilities will be including but not limited to:
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Greets and welcomes customers on arrival to the area.
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For customers collection, receivesfrom customer the purchased copy.
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Ensures to verify the goods in the invoice copy matching the merchandize pick up picking list before handing the goods to the customer
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Ensures the customer sign the merchandize pick up picking list as proof of goods receipts
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Ensure to label each article before moving the goods to the back office area.
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Ensures all customers queries are attended to in a professional manner.
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Handles routine customer complaint promptly and courteously.
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Provide excellent customer service at all times.
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Ensure all system procedures are adhering to as per policy / procedure.
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Process invoices, ship products in computer with speed and accuracy.
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Ensures neat, clean appearance of self and work area.
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Check and verify each article against the picking list
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Briefs the Duty Manager on complaints that require management assistance.
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For home delivery, receives goods from ISL team
Receives goods from ISL and affix signature on the picking list.
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Improving the customer service in the store and answering customers queries
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To represent IKEA brand at the required level
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To maintain store standards to the required level
About You
As a customer service Assistant, you need to demonstrate the following qualities, experiences & skills:
Qualifications, Experience and Skills:
Minimum Qualifications and Knowledge:
*
High School
Minimum Experience:
*
2 years in a similar role.
Job-Specific Skills:
*
Analytical Skills, Effective Communi2017-07-24 15:06:25
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Service Sales Engineer
Service Sales Engineer
(5-6 Yrs )POTENTIAL MAX CONSULTANTS FZE |
Doha - Qatar |
13-07-2017We are looking for Middle East experienced service Sales Engineer for our client in Qatar. The ideal candidate would have a Mechanical Engineering diploma or degree with 5-6 years of Middle East experience in business development and sales related to AMC, after sales service, project maintenance deals etc, preferably pertaining tohome appliances, AC, HVAC etc.Salary would be upto QAR 7000-8000 as a package with bachelor status.CV has to be in word format with photograph.2017-07-13 11:40:30
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Customer Communications Manager
Customer Communications Manager
(1-10 Yrs )Serco |
Qatar |
24-07-2017Ideally a degree holder in relevant engineering, transport planning or related discipline and/or another relevant professional qualification Essential technical and professional skills and knowledgeMust be a skilled Manager in communicating, motivating and developing staff in;AppraisalsPersonal development plansKey Performance IndicatorsHighly motivated and flexibility to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies;Excellent analytical reasoning ability and capable of making decisions on complex matters;Ability to multi-task and analyze situations promptly and without bias so as to determine the proper course of action or alternatives without jeopardizing human safety, quality and the committed performance targets Essential experiencesMinimum of 15 years plus of relevant work experienceMinimum of 5 years of Senior operations management experienceMinimum of 5 years of specific operations management experience within the rail industryWorking knowledge of tram scheduling, tram crew roster, control center operations, station operations, train operations and depot operations contingency planning and KPI management; management experience and/ or customer service Management experience and supervising a team of front line staff delivering customer servicesStrong Knowledge of the rail systems basics such as, signalling systems, 3rd rail power supply distribution, platform screen doors, automatic gates and fare collection, track and crossovers, control and communication systems, and E&M systems, their functions and operationsHigh level of experience of client and 3rd party managementSignificant experienced in the delivery of competency based training, assessments and appraisalsSignificant experienced in report writing and presentationsStrong and deep knowledge of all aspects of safety issues related to railway operations Scope and ComplexityRole will be responsible for implementation of strategies and policies, development and deployment of these, and requires a full understanding of how and why to structure approaches in a particular wayTypically reports to a member of the Serco Global Leadership Team;Translates strategy into clear goals with department heads that support the achievement of functional objectivesDecisions are taken to support a corporate strategy and the geographic scope tends to be at a country levelManagerial responsibility for the capability, resourcing and deployment of a large team/ customers of Diverse activities within a 2 year plus timeframeCommand complex decision making skills that determine financial growth and business objectivesRequired to plan business activities for the span of 5 years Strategy and PlansTo develop, agree and manage a robust strategy and annual plans for the contract/s to meet the contractual requirements and business targets.To contribute towards developing the strategy of the parent organisation.To conduct regular reviews of plans, monitoring and taking action to ensure business targets are met, including submitting accurate and timely reports.To focus on the future direction of the contract, to include implementation of continuous improvement initiatives, and strengthen the customer relationship to enable the success of future rebids2017-07-24 12:32:48
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