CALL CENTER AGENT
CALL CENTER AGENT
(2-4 Yrs )Specialized Medical Solutions WLL |
Doha, Qatar |
25-09-2017Answer incoming calls
Provide service information to customers
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Complete call logs and reports
Other duties as assigned2017-09-25 16:09:58
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Female Customer Service Agent Arabic+Hin...
Female Customer Service Agent Arabic+Hindi+English
(Fresher )BPO+ |
Doha, Qatar |
25-09-2017We are currently looking for customerservice agent to join Immediately:
Role: customer service Agent
Salary offered: 5000 QAR
Languages Known: Hindi+Arabic+English
Nationality: Any
Visa Type: Should be under family sponsorship(Under Husband/ Father/ Mother/ Brothers sponsorship)
* Must have 2+years of minimum experience.
* Flexible working in 2 shifts from 6.00AM to 2.00PM OR 2.00PM to 10.00PM.
* Should be able to join Immediately.
Interested candidates share CVÂ 2017-09-25 10:40:47
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CALL CENTER TELESALES
CALL CENTER TELESALES
(0-1 Yrs )Confidential Company |
Doha, Qatar |
25-09-2017- Contact existing customers and new prospects to attempt to sell products or services.- To upsell and promote the banking financial services products to customers through outbound phone.- To consistently achieve the sales target for business profitability. - To build up rapport with customers and establish the long term relationship with customers.2017-09-25 10:30:12
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CALL CENTER AGENTS
CALL CENTER AGENTS
(0-1 Yrs )Confidential Company |
Doha, Qatar |
25-09-2017AGENT 1- Answer the phone and listen to customers questions and concerns. - Answer questions about bank products and try to solve any problems following the banks procedures.- Escalate unresolved or complex inquiries to the appropriate personnel or department when necessary.- Explain bank policies and procedures courteously and patiently
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AGENT 2
- Answering of customer calls, emails, web, social media and other contact with internal and external customers- Handling Switchboard calls.- Handling Outbound calls as needed. - Undertaking customer satisfaction surveys- Take ownership for resolving customer’s enquires and complaints promptly and efficiently, providing a solution in accordance with agreed company processes and procedures, and following up where necessary to ensure customer journey is managed well.- Work on a 24/7 shift pattern.- Provide concise, accurate, complete and informative responses to the customer.- Recognize where customer issues require escalation and follow the escalation procedure.- Follow pre-agreed troubleshooting processes, scripts and call guides as directed by the company to ensure correct diagnosis and appropriate resolution.- Accurately record customer information using customer Relation Management System (CRMS) or its equivalent, relevant to the resolution of the customer enquiry or issue.- Maintain an up to date level of service and procedural knowledge and proactively seek out information where required.- Contribute positively towards the achievement of performance targets in all aspects of the team’s activities- Maintain target levels of productivity and performance, as outlined by the Team Leader, in relation to the performance matrices, e.g. Quality scores, Attendance and Punctuality, Resolution Rate and others, as agreed- Undertake duties of a general nature, or additional tasks, as may be required from time to time by their Team Leader- Feedback any trends noticed from customer calls to their Team Leader, as they are noticed2017-09-25 10:30:12
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MALE ARABIC CALL CENTER AGENT
MALE ARABIC CALL CENTER AGENT
(3-5 Yrs )BPO+ |
Doha, Qatar |
25-09-2017Role: customer service/ call center
Experience: 2+years Experience
Salary: 6000 QAR/ Month
Shifts: 1:30PM-10:30PM OR 10:30PM-7:30AM (Should be flexible working in both the shifts on Weekly rotational basis)Weekly Off: 1 day off.
Languages: Arabic+English (Must be able to read write and speak both the languages)
Hours Of Working: 8 Hours + 1 Hour Break
Gender: Male candidates only
Nationality: Preffered Tunisian and Morrocan Only
• Must have 2+years experience working in customer service/ call center or any domain (Candidates with less than 2+years experience NOT ELIGIBLE TO APPLY).2017-09-25 10:53:26
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Customer Service Representative ( Qatar ...
Customer Service Representative ( Qatar Residents Only)
(1-5 Yrs )Malomatia |
Doha |
25-09-2017Detailed Roles and Responsibilities: •Act as first line of support to help the users online either by replying their inquiries or by escalating their complains to the Second Line of Support to Overcome all the Problems and obstacles which might face •Answer calls professionally •Respond to customer inquiries •Research required information using available resources •Handle and resolve customer complaints •provide customers with product and service information •Enter customer information •Process orders, forms and applications •Route calls to appropriate resource •Follow up customer calls where necessary •Complete call logs •Produce call reportsCandidate Specification: •High school graduate / University Graduate • 1 year experience in customer service / Helpdesk Support •Excellent verbal and written communication skills in Arabic and English (Preferably) • Fast typing skills and basic computer office based skills • Strong professional communication skills with customers • Strong listening skills • Strong problem analysis and problem solving • Excellent customer service orientation • Strong organizational skills • Strong attention to detail • Excellent team work • Ability to stress tolerance • High flexibility2017-09-25 16:10:27
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Customer Service Representative (Inbound...
Customer Service Representative (Inbound Contact Center)
(1-10 Yrs )Vistas |
Qatar |
25-09-2017Key Performance Indicators:- ACD talk time/Occupancy- calls answered within the set threshold- Product knowledge & customer service- customer satisfaction rate (Monitoring & Coaching)- IVR C-SAT scoresMinimum of 2 years experience required in a similar role2017-09-25 12:55:07
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Call Center Supervisors/ Soft Service Su...
Call Center Supervisors/ Soft Service Supervisors/Technical Supervisors - Qatar
(1-10 Yrs )Jade Consultants |
Doha |
25-09-2017On behalf of our client in Qatar, we are looking to interview technical, as well as, non-technical supervisors having FM background: call center Supervisors Three (3) years in a similar position in UAE, KSA or any other GCC country Qualification: 3 years Diploma or equivalent High proficiency in written and spoken English and Arabic Experience with Word, Excel, Power point, and CAFM software administration programs. Maintenance/Hard services Supervisors: Qualification: 3 years Diploma in Mechanical/Electrical or equivalent Ten (10) years experience in maintenance services of similar nature Disseminates work orders, verifies work quality, responsible for work completion and response times. Shall possess valid GCC driving license Relevant and vast experience for each trades (AC, DC, LV, Mechanical, etc.) as indicated in the asset categories Soft services Supervisors: Qualification: 2 years Diploma or equivalent Ten (10) years experience in maintenance services of similar nature Disseminates work orders, verifies work quality, responsible for work completion and response times. Shall possess valid Qatari driving licenseRequirementsIf you are interested in joining a fast growing Facilities service provider in Qatar, then please send your application to [email protected] There are several Supervisory level positions open currently.2017-09-25 12:41:38
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Urgently needed Arabic Call Center / Cus...
Urgently needed Arabic Call Center / Customer Service Advisors for Al Rayan for ...
(0-10 Yrs )Paradigm Consulting FZE |
Doha, Other(Qatar) |
31-08-2017We are looking to hire customer Care Specialists for our Client, a global leader in Contact center Operations for a leading Telecom Client in Qatar.The positions will be based in Doha- Al Rayan.Only ARAB NATIONALS are requested to applyArab candidates born and brought up in Qatar are highly encouraged to apply.Only candidates currently in Qatar and available to interview in Doha may applyThe role is responsible for handling multiple customer care tasks and activities including but not limited to inbound/outbound calls, technical calls, emails, online communication, trouble tickets and customer complaints/escalations. The role is an integral part of the customer Care team. The role applies to both business and consumer customer segments.Role Details: &- Handle inbound/outbound calls &- Handle trouble tickets &- Handle emails &- Handle online tasks &- Handle 'other' tasksRequirement:&- Previous call Centre Representative experience an advantage but not necessary&- Excellent communication skills (verbal and written)&- Ability to work independently and as a team&- Friendly and approachable&- service Orientated&- customer focused&- Strong problem solving skills.&- Computer literacy, Windows Operating Systems and internet applications&- Detail oriented with strong organizational skills & ability to multi-taskOTHER:&- Work in an office environment&- Ability to work well with others at varying organizational levels &- Flexible to work varied shifts within a 24x7 environment; including weekend & holiday work schedulesMale candidates will be working in 24/7 environment while Female candidates are not required to do Night Shifts.The interviews will be conducted in Doha by end of May.Candidates working in customer Care, Retail Sales roles are highly preferred.If you are interested, please send your resume in word format to and mention Qatar- customer care in subject feild.2017-08-31 14:50:52
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Customer Service/ Call Center Agent - FE...
Customer Service/ Call Center Agent - FEMALE ONLY
(2-7 Yrs )BPO+ |
Doha, Qatar |
25-09-2017We are currently looking for customer service Executive to join us:
Position: customer Care/ customer service Executive.
Experience: 2+Years Experience.
Shift Timings: 6.00AM to 2.00PM OR 2.00PM to 10.00PM (2 days weekly off)
Salary: 5000QAR
Availability to Join: Immediately
* Candidates should be fluent in both Arabic & English - (Read/ Write & Speak).
* Must have 2+years experience working in any domain.2017-09-25 16:00:36
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Customer Service Representative
Customer Service Representative
(0-5 Yrs )Malomatia |
Doha, Qatar |
14-09-2017Roles and Responsibilities:
Act as first line of support to help the users online either by replying their inquiries or by escalatingtheir complains to the Second Line of Support to Overcome all the Problems and obstacles whichmight face.
Answer calls professionally.
Respond to customer inquiries.
Research required information using available resources.
Handle and resolve customer complaints.
Provide customers with product and service information.
Enter customer information.
Process orders, forms and applications.
Route calls to appropriate resource.
Follow up customer calls where necessary.
Complete call logs.
Produce call reports.2017-09-14 15:04:10
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Call Center Agent
Call Center Agent
(1-10 Yrs )Halian |
Doha |
25-09-2017Client is one of the leading healthcare organisations in the Middle East has a fantastic opportunity for a call center Agent to be based in Doha. The candidate will get the opportunity to be a part of a brand new call center. The company will provide enough training on the tools and applications.Requirements- Strong communication skills in English and Arabic
- Minimum 2 years of experience working in a call center environment.
- Hospital/healthcare industry experience is preferred2017-09-25 10:01:02
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Call Center Agent for Qatar
Call Center Agent for Qatar
(3-6 Yrs )Future Focus Infotech Limited |
Doha |
25-09-2017Position : call center AgentsLocation : Doha, QatarProvide Level 1 support and be a single point of contact for all customers from any of the nine directorates; Resolve as many queries at the first point of contact to improve the First call Resolution Ratio to achieve benchmark performance levels ; Improve overall customer service efficiency; Manage escalations; Respond to all incoming calls voice/non-voice; Log and track user issue in the system; Create, document, and review desk procedures; develop skill and knowledge of directorates and take ownership for the process and self Must have Talent / Skills:Minimum Graduate with 3 -5 Years of work experience in the customer service domain with a BPO;Excellent written and spoken communication skills [English and Arabic] with hands-on experience in voice, e-mail support Should be adept at query handling, problem solving, flexible to shifts, Willing to work 6 days a week,Quick learner, good team player,Typing speed at 30words/min;Knowledgeable in MS office suite2017-09-25 11:57:26
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Customer/Patient Relation (Reception, Ca...
Customer/Patient Relation (Reception, Call center, Patient Assistant)
(2-5 Yrs )Alert HR Solutions |
Doha, Qatar |
25-09-2017The Organization:
Our client is a private multi-specialty hospital in Doha, Qatar, part of a bigger investment group. They are expanding their scope of service with new departments and physicians, and strive for continuous improvement of their patient experience
Duties & Responsibilities:
• To greet patients and other callers at the Practice in a courteous and efficient manner
• Provides, collects and accurately documents all required patient paperwork according to procedure;
• Answers patient/family questions and helps them with any of their needs
• Performs administrative and clerical procedures as instructed.
• Maintains security by following procedures; monitoring logbook
• To answer the telephone promptly and courteously
• To make appointments for patients following set procedures
• To gather medical records and reports in readiness for consultations
• To file medical records after use
• To deal with referring doctors courteously and helpfully
• To deal with emergencies when necessary, following set procedures
• To exercise confidentiality in regard to patient care and all aspects of the Practice2017-09-25 15:05:36
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Administration & Call Center Manager
Administration & Call Center Manager
(8-13 Yrs )Qatar Project Management (QPM) |
Doha |
25-09-2017Administration & call center managers liaise with businesses for which they provide the first response, as well as the third parties who supply products to the center. They coordinate and motivate call center staff and may also manage staff recruitment and Supports operations by supervising staff; planning, organizing, and implementing administrative systems.KEY ACCOUNTABILITIES:1. Setting and meeting performance targets for speed, efficiency and quality.2. Managing the daily running of the call center; liaising with supervisors, team leaders,operatives and third parties to gather information and resolve issues.3. Maintaining up-to-date knowledge of industry developments and involvement in networks.4. Monitoring random calls to improve quality, minimize errors and track operative performance.5. Monitoring random calls to improve quality, minimize errors and track operative performance6. Ensuring compliance with Group policies, recording of inquiries, feedback and follow uprequests.7. Manage and report on a customer feedback system.8. Maintain an organized, stable and secure operating environment for the teams.9. Responsible for delivering high standards of service to customers by making the most effectiveand efficient use of call-center staff and technology resources. They use a range of measurements to monitor, analyse and plan improvements to call-center performance.10. Handling the most complex customer complaints or enquiries. ensure that the right level of resources is available to meet customer demand. By analysing records of incoming calls, managers can identify peak times and quiet times.11. Achieve financial objectives by anticipating requirements; submitting information for budgetpreparation; scheduling expenditures; monitoring costs; analysing variances.12. Providing reports on various aspects of call-center performance to other members of the management team. Sales and marketing managers require reports on outbound sales performance. Finance executives want reports on the operational costs of the call center. The information technology team needs information on operational performance such as call volumes or requirements for additional call-center resources such as email or videoconferencing.13. Accomplishes staff results by communicating job expectations; planning, monitoring,14. Maintains administrative staff by recruiting, selecting, orienting, and training employees15. Coach, mentor and assess the performance of direct reportees, providing them with regular feedback and ensuring appropriate motivation with a view to enhancing overall organizational performance.16. Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.17. Ensure compliance with the performance management process and its linkages to training,compensation, rewards, promotion, career development and succession planning.18. Contributes to team effort by accomplishing related results as needed.5. COMMUNICATIONS & WORKING RELATIONSHIPS:Internal:Weekly meeting with the call centre operators and Manager- customer service.Functional employees as identified in call Centre procedures &- to forward complaints/ requestsreceived via the phone and emailExternal:customers &- for managing any urgent concerns, inquires and recommending solutions6. QUALIFICATIONSBachelor’s degree in customer services, Business Administration, Operations Management or a related subject.Any other relevant international IT certifications, Project Management certification will be an added advantage7. EXPERIENCE:8 - 10 years of experience in a similar customer-facing position with minimum 3 years of managerial position in a corporate, real estate or hospitality sector.Experience designing incentives, establishing sales goals and managing call centre productivity according to metrics and revenue targets.Previous experience in Qatar/ GCC will be preferred.Previous experience in managing shared services operations for customer services function would be an added advantage.Previous experience of working in real estate/ infrastructure/ city management office/ municipality office in a similar role will be preferred.Knowledge and understanding of city management and real estate industry.8. COMPETENCIES:_ Ability to communicate effectively in English and Arabic languages._ Excellent communication (verbal, written & presentation), interpersonal and peoplemanagement skills._ Coaching and mentoring skills._ Excellent negotiation, persuasion and conflict resolution skills._ Problem solving, planning and organizing skills._ Strong time management and decision making skills._ Leadership, managerial and supervisory skills._ Critical and analytical thinking skills._ Innovation and creativity skills._ Perseverance and attention to detail._ Cross-cultural sensitivity._ Orientation towards quality and efficiency._ Knowledge of employee motivation philosophy and theory._ Maintain focus on long-term strategic objectives in light of immediate operational requirements._ Good understanding of stakeholder management and communication philosophy._ Manage high performing technical multi-disciplinary teams._ Knowledge about financial aspects (P&L, budgeting, forecasting, costing etc.)2017-09-25 12:26:59
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Arabic Speaking Call Center Agent
Arabic Speaking Call Center Agent
(1-10 Yrs )Sutherland Global Services |
Doha |
25-09-2017Job Description:
Renowned Bank requires candidates for call center work position. Candidates with call center experience are preferred Type of Engagement: Full time (7hours a shift), Shift basis, 5 - 6 days a week. Job Location: Doha,QatarRequirements- Candidates with call center experience are preferred
- Candidate must know Arabic Language
- Candidates having at least 1y in call center in a bank or2yrs in call center in any other organization or 3yrs in customer Care /service in bank/any other industry preferred2017-09-25 12:34:14
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Customer Service Rep. in Banking industr...
Customer Service Rep. in Banking industry - Qatar
(2-4 Yrs )The Sutherland Group |
Doha |
14-09-2017Required: a) Males Only b) High fluency in both languages Arabic and English c) Age 21y &- 35y Minimum Work Experience: Between 2 - 3 years experience in call center Banking. &-2017-09-14 17:06:48
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Call Center Agents
Call Center Agents
(2-9 Yrs )BPO+ |
Doha, Qatar |
07-09-2017• Opens customer accounts by recording and updating account information.
• Resolve customer complaints via phone, email, mail, or social media.
• Greet customers warmly and ascertain problem or reason for calling.
• Answers inquiries by clarifying desired information; researching, locating, appointments etc.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.2017-09-07 13:50:07
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Call center representative
Call center representative
(0-2 Yrs )Abdullah Abdulghani & Bros Co. W.L.L (AAB) |
Doha, Qatar |
25-09-2017Effectively answer all customer queries, log the query on maximize and either resolve the query directly or direct it to the correct department in the Company and provide a follow up service to close or conclude each query. Duties and responsibilities: Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Maintains call center database by entering information.2017-09-25 13:07:00
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Customer Service Representative (Automot...
Customer Service Representative (Automotive)
(2-5 Yrs )Confidential Company |
Doha, Qatar |
31-08-20171. Attend to customers contacts (Inbound/Outbound) and resolve inquiries, issues and complaints.2. Maintain high level of customer satisfaction and promoted company reuptation by ensuring complaints recieved are logged in system, followed up, customer notified and provide updates on resolution.3. service Appointments and Test drive process.4. Compiles and achieves internal service quality standards.5. Educates and directs customers to appropriate channels to enhance customer convenience.6. Sales & service followup calls.7. Undertake basic outbound campaigns to support business including telemarketing, telesales etc.8. Liase with CRM Team for sales and after sales activities and task.9. Survey clients who have purchased company vehicle, parts and service for marketing research purpose.10. Carry out temporary assignments as required by management.2017-08-31 11:08:01
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