customer service Agent
INR7"YEARLY"
Customer Service AgentFull Time (2-5 Yrs )Averda Environmental Services Qatar WLL |
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17-01-2019 2019-04-17ROLE SUMMARYThe responsibility of this position is for overall productivity and effectiveness of the assigned service delivery and customer experience. He/she works closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the operations organization supported.ACCOUNTABILITIEScustomer service? Engage customer and improve customer service experience.? Manage customer requests and address any issues in timely and efficient manner; and also manage any escalations or complaints? Plan and supervise the operations team to ensure efficient services are provided to the customers and to ensure consistency to customer expectations.? Prepare and submit reports, in time, as per the customer requirements.service Delivery? Prepare, review and approve daily dispatch plans. Approve allocation of vehicles and manpower as per the dispatch plans? Proactively monitor and strive to maintain high levels of quality, accuracy, and process consistency in the operations organization’s planning efforts? Responsible for providing route optimization plans and root cause reports for lack of operations efficiency? Look for opportunities to improve operational efficiencies, optimize outcomes and minimize risk.? Update the daily service record in the company system and prepare operational reports from the company system.? Reports major shortfalls or breach of regulations or breach of service contracts to the Operations Manager, providing necessary information for inspections, suggesting necessary disciplinary action.? Prepares Fleet Performance Report, providing recommendations for improvement.? Coordinates with the workshop team on matters related to fleet maintenance and repairs referring to the VCR prepared by the drivers.? Coordinates with the Governmental Affairs and Workshop departments regarding the yearly mechanical inspection of all the vehicles, to set the needed schedules.? Ensures that the principles and practices of risk are communicated and provides ongoing education andtraining in skills required to manage risk.Complies with the Health & Safety instructions:? Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her? Responsible for exercising due diligence towards health & safety of self and others within the organization? Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies? Review effectiveness of the SHEQ system on a regular basis? Responsible for notifying to SHEQ team on occurrences, events, violations and acts that may adversely impact SHEQ practicesPERFORMANCE MEASURES/SUCCESS CRITERIA? The ability to earn the trust and confidence of the Operations team member as a colleague, advisor, andproblem solver.? Create a robust system of standardized KPI’s and benchmarks and promote a culture of ‘being more data driven? Establishment and delivery of KPIs? Establishment of effective continuous improvement methods based on analysis and reports? Monitors Vehicles Dispatch activities, coordinating with Operations for any changes or extra requirements.? Follows up on Vehicle status and maintenance activities.? Monitors sub-ordinates’ attendance and other personnel related issues.2019-01-17 21:48:14 |
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customer service Representative ( Qatar Residents Only)
INR7"YEARLY"
Customer Service Representative ( Qatar Residents Only)Full Time (1-5 Yrs )Malomatia |
Doha
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18-01-2019 2019-04-18Detailed Roles and Responsibilities: •Act as first line of support to help the users online either by replying their inquiries or by escalating their complains to the Second Line of Support to Overcome all the Problems and obstacles which might face •Answer calls professionally •Respond to customer inquiries •Research required information using available resources •Handle and resolve customer complaints •provide customers with product and service information •Enter customer information •Process orders, forms and applications •Route calls to appropriate resource •Follow up customer calls where necessary •Complete call logs •Produce call reportsCandidate Specification: •High school graduate / University Graduate • 1 year experience in customer service / Helpdesk Support •Excellent verbal and written communication skills in Arabic and English (Preferably) • Fast typing skills and basic computer office based skills • Strong professional communication skills with customers • Strong listening skills • Strong problem analysis and problem solving • Excellent customer service orientation • Strong organizational skills • Strong attention to detail • Excellent team work • Ability to stress tolerance • High flexibility2019-01-18 21:40:27 |
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customer service/ call center Agent - FEMALE ONLY
INR7"YEARLY"
Customer Service/ Call Center Agent - FEMALE ONLYFull Time (2-7 Yrs )BPO+ |
Doha
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18-01-2019 2019-04-18We are currently looking for customer service Executive to join us:
Position: customer Care/ customer service Executive.
Experience: 2+Years Experience.
Shift Timings: 6.00AM to 2.00PM OR 2.00PM to 10.00PM (2 days weekly off)
Salary: 5000QAR
Availability to Join: Immediately
* Candidates should be fluent in both Arabic & English - (Read/ Write & Speak).
* Must have 2+years experience working in any domain.2019-01-18 21:30:36 |
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Urgently needed Arabic call center / customer service Advisors for Al Rayan for ...
INR7"YEARLY"
Urgently needed Arabic Call Center / Customer Service Advisors for Al Rayan for ...Full Time (0-10 Yrs )Paradigm Consulting FZE |
Doha
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0doha
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18-01-2019 2019-04-18We are looking to hire customer Care Specialists for our Client, a global leader in Contact center Operations for a leading Telecom Client in Qatar.The positions will be based in Doha- Al Rayan.Only ARAB NATIONALS are requested to applyArab candidates born and brought up in Qatar are highly encouraged to apply.Only candidates currently in Qatar and available to interview in Doha may applyThe role is responsible for handling multiple customer
care tasks and activities including but not limited to inbound/outbound calls,
technical calls, emails, online communication, trouble tickets and customer
complaints/escalations. The role is an integral part of the customer Care team.
The role applies to both business and consumer customer segments.Role Details: &-
Handle
inbound/outbound calls
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Handle
trouble tickets
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Handle
emails
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Handle
online tasks
&-
Handle
'other' tasksRequirement:&-
Previous call Centre Representative
experience an advantage but not necessary&-
Excellent communication skills (verbal and
written)&-
Ability to work independently and as a team&-
Friendly and approachable&-
service Orientated&-
customer focused&-
Strong problem solving skills.&-
Computer literacy, Windows Operating
Systems and internet applications&-
Detail oriented with strong
organizational skills & ability to multi-taskOTHER:&-
Work in an office environment&-
Ability to work well with others at
varying organizational levels
&-
Flexible to work varied shifts within a
24x7 environment; including weekend & holiday work schedulesMale candidates will be working in 24/7 environment while Female candidates are not required to do Night Shifts.The interviews will be conducted in Doha by end of May.Candidates working in customer Care, Retail Sales roles are highly preferred.If you are interested, please send your resume in word format to and mention Qatar- customer care in subject feild.2019-01-18 20:20:52 |
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AL Khor: Arabic call center Agents
INR7"YEARLY"
AL Khor: Arabic Call Center AgentsFull Time (2-3 Yrs )BPO+ |
Doha
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18-01-2019 2019-04-18LOOKING FOR FEMALE ARABIC call center AGENTS For Al Khor Location
Fluent with English and Arabic
SHIFTING:
MORNING 6Am-2AM
EVENING 2PM-10PM
- 5 days working
SALARY: QR 5,000
PLEASE REFER TO QUALIFICATIONS BELOW:
FEMALE ARABIC call center AGENTS
-Must have minimum of 2 years experience in any domain
-Excellent English and Arabic communication skills
-Must be under Family Sponsorship2019-01-18 18:25:37 |
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call center Supervisors/ Soft service Supervisors/Technical Supervisors - Qatar
INR7"YEARLY"
Call Center Supervisors/ Soft Service Supervisors/Technical Supervisors - QatarFull Time (1-10 Yrs )Jade Consultants |
Doha
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18-01-2019 2019-04-18On behalf of our client in Qatar, we are looking to interview technical, as well as, non-technical supervisors having FM background:
call center Supervisors
Three (3) years in a similar position in UAE, KSA or any other GCC country
Qualification: 3 years Diploma or equivalent
High proficiency in written and spoken English and Arabic
Experience with Word, Excel, Power point, and CAFM software administration programs.
Maintenance/Hard services Supervisors:
Qualification: 3 years Diploma in Mechanical/Electrical or equivalent
Ten (10) years experience in maintenance services of similar nature
Disseminates work orders, verifies work quality, responsible for work completion and response times.
Shall possess valid GCC driving license
Relevant and vast experience for each trades (AC, DC, LV, Mechanical, etc.) as indicated in the asset categories
Soft services Supervisors:
Qualification: 2 years Diploma or equivalent
Ten (10) years experience in maintenance services of similar nature
Disseminates work orders, verifies work quality, responsible for work completion and response times.
Shall possess valid Qatari driving licenseRequirementsIf you are interested in joining a fast growing Facilities service provider in Qatar, then please send your application to jaya@jadeconsultants.ae
There are several Supervisory level positions open currently.2019-01-18 18:11:38 |
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Arabic Speaking call center Agent
INR7"YEARLY"
Arabic Speaking Call Center AgentFull Time (1-10 Yrs )Sutherland Global Services |
Doha
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18-01-2019 2019-04-18Job Description:
Renowned Bank requires candidates for call center work position. Candidates with call center experience are preferred
Type of Engagement:
Full time (7hours a shift), Shift basis, 5 - 6 days a week.
Job Location:
Doha,QatarRequirements- Candidates with call center experience are preferred
- Candidate must know Arabic Language
- Candidates having at least 1y in call center in a bank or2yrs in call center in any other organization or 3yrs in customer Care /service in bank/any other industry preferred2019-01-18 18:04:14 |
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Administration & call center Manager
INR7"YEARLY"
Administration & Call Center ManagerFull Time (8-13 Yrs )Qatar Project Management (QPM) |
Doha
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18-01-2019 2019-04-18Administration & call center managers liaise with businesses for which they provide the first response, as well as the third parties who supply products to the center. They coordinate and motivate call center staff and may also manage staff recruitment and Supports operations by supervising staff; planning, organizing, and implementing administrative systems.KEY ACCOUNTABILITIES:1. Setting and meeting performance targets for speed, efficiency and quality.2. Managing the daily running of the call center; liaising with supervisors, team leaders,operatives and third parties to gather information and resolve issues.3. Maintaining up-to-date knowledge of industry developments and involvement in networks.4. Monitoring random calls to improve quality, minimize errors and track operative performance.5. Monitoring random calls to improve quality, minimize errors and track operative performance6. Ensuring compliance with Group policies, recording of inquiries, feedback and follow uprequests.7. Manage and report on a customer feedback system.8. Maintain an organized, stable and secure operating environment for the teams.9. Responsible for delivering high standards of service to customers by making the most effectiveand efficient use of call-center staff and technology resources. They use a range of measurements to monitor, analyse and plan improvements to call-center performance.10. Handling the most complex customer complaints or enquiries. ensure that the right level of resources is available to meet customer demand. By analysing records of incoming calls, managers can identify peak times and quiet times.11. Achieve financial objectives by anticipating requirements; submitting information for budgetpreparation; scheduling expenditures; monitoring costs; analysing variances.12. Providing reports on various aspects of call-center performance to other members of the management team. Sales and marketing managers require reports on outbound sales performance. Finance executives want reports on the operational costs of the call center. The information technology team needs information on operational performance such as call volumes or requirements for additional call-center resources such as email or videoconferencing.13. Accomplishes staff results by communicating job expectations; planning, monitoring,14. Maintains administrative staff by recruiting, selecting, orienting, and training employees15. Coach, mentor and assess the performance of direct reportees, providing them with regular feedback and ensuring appropriate motivation with a view to enhancing overall organizational performance.16. Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.17. Ensure compliance with the performance management process and its linkages to training,compensation, rewards, promotion, career development and succession planning.18. Contributes to team effort by accomplishing related results as needed.5. COMMUNICATIONS & WORKING RELATIONSHIPS:Internal:Weekly meeting with the call centre operators and Manager- customer service.Functional employees as identified in call Centre procedures &- to forward complaints/ requestsreceived via the phone and emailExternal:customers &- for managing any urgent concerns, inquires and recommending solutions6. QUALIFICATIONSBachelor’s degree in customer services, Business Administration, Operations Management or a related subject.Any other relevant international IT certifications, Project Management certification will be an added advantage7. EXPERIENCE:8 - 10 years of experience in a similar customer-facing position with minimum 3 years of managerial position in a corporate, real estate or hospitality sector.Experience designing incentives, establishing sales goals and managing call centre productivity according to metrics and revenue targets.Previous experience in Qatar/ GCC will be preferred.Previous experience in managing shared services operations for customer services function would be an added advantage.Previous experience of working in real estate/ infrastructure/ city management office/ municipality office in a similar role will be preferred.Knowledge and understanding of city management and real estate industry.8. COMPETENCIES:_ Ability to communicate effectively in English and Arabic languages._ Excellent communication (verbal, written & presentation), interpersonal and peoplemanagement skills._ Coaching and mentoring skills._ Excellent negotiation, persuasion and conflict resolution skills._ Problem solving, planning and organizing skills._ Strong time management and decision making skills._ Leadership, managerial and supervisory skills._ Critical and analytical thinking skills._ Innovation and creativity skills._ Perseverance and attention to detail._ Cross-cultural sensitivity._ Orientation towards quality and efficiency._ Knowledge of employee motivation philosophy and theory._ Maintain focus on long-term strategic objectives in light of immediate operational requirements._ Good understanding of stakeholder management and communication philosophy._ Manage high performing technical multi-disciplinary teams._ Knowledge about financial aspects (P&L, budgeting, forecasting, costing etc.)2019-01-18 17:56:59 |
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call center Agent for Qatar
INR7"YEARLY"
Call Center Agent for QatarFull Time (3-6 Yrs )Future Focus Infotech Limited |
Doha
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18-01-2019 2019-04-18Position : call center AgentsLocation : Doha, QatarProvide Level 1 support and be a single point of contact for all customers from any of the nine directorates; Resolve as many queries at the first point of contact to improve the First call Resolution Ratio to achieve benchmark performance levels ; Improve overall customer service efficiency; Manage escalations; Respond to all incoming calls voice/non-voice; Log and track user issue in the system; Create, document, and review desk procedures; develop skill and knowledge of directorates and take ownership for the process and self Must have Talent /
Skills:Minimum Graduate with 3 -5 Years of work experience in the customer service domain with a BPO;Excellent written and spoken communication skills [English and Arabic] with hands-on experience in voice, e-mail support Should be adept at query handling, problem solving, flexible to shifts, Willing to work 6 days a week,Quick learner, good team player,Typing speed at 30words/min;Knowledgeable in MS office suite2019-01-18 17:27:26 |
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call center Operator
INR7"YEARLY"
Call Center OperatorFull Time (2-10 Yrs )BPO+ |
Doha
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18-01-2019 2019-04-18Job Description:-• Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.• Answers inquiries by clarifying desired information; researching, locating, and providing information.• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.• Maintains call center database by entering information and Updates job knowledge by participating in educational opportunities.Skills and Competencies:customer Focus, customer service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, Multi-tasking etc2019-01-18 17:14:24 |
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customer service Representative (Automotive)
INR7"YEARLY"
Customer Service Representative (Automotive)Full Time (2-5 Yrs )Confidential Company |
Doha
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18-01-2019 2019-04-181. Attend to customers contacts (Inbound/Outbound) and resolve inquiries, issues and complaints.2. Maintain high level of customer satisfaction and promoted company reuptation by ensuring complaints recieved are logged in system, followed up, customer notified and provide updates on resolution.3. service Appointments and Test drive process.4. Compiles and achieves internal service quality standards.5. Educates and directs customers to appropriate channels to enhance customer convenience.6. Sales & service followup calls.7. Undertake basic outbound campaigns to support business including telemarketing, telesales etc.8. Liase with CRM Team for sales and after sales activities and task.9. Survey clients who have purchased company vehicle, parts and service for marketing research purpose.10. Carry out temporary assignments as required by management.2019-01-18 16:38:01 |
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MALE ARABIC call center AGENT
INR7"YEARLY"
MALE ARABIC CALL CENTER AGENTFull Time (3-5 Yrs )BPO+ |
Doha
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18-01-2019 2019-04-18Role: customer service/ call center
Experience: 2+years Experience
Salary: 6000 QAR/ Month
Shifts: 1:30PM-10:30PM OR 10:30PM-7:30AM (Should be flexible working in both the shifts on Weekly rotational basis)Weekly Off: 1 day off.
Languages: Arabic+English (Must be able to read write and speak both the languages)
Hours Of Working: 8 Hours + 1 Hour Break
Gender: Male candidates only
Nationality: Preffered Tunisian and Morrocan Only
• Must have 2+years experience working in customer service/ call center or any domain (Candidates with less than 2+years experience NOT ELIGIBLE TO APPLY).2019-01-18 16:23:26 |
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Female customer service Agent Arabic+Hindi+English
INR7"YEARLY"
Female Customer Service Agent Arabic+Hindi+EnglishFull Time (Fresher )BPO+ |
Doha
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18-01-2019 2019-04-18We are currently looking for customerservice agent to join Immediately:
Role: customer service Agent
Salary offered: 5000 QAR
Languages Known: Hindi+Arabic+English
Nationality: Any
Visa Type: Should be under family sponsorship(Under Husband/ Father/ Mother/ Brothers sponsorship)
* Must have 2+years of minimum experience.
* Flexible working in 2 shifts from 6.00AM to 2.00PM OR 2.00PM to 10.00PM.
* Should be able to join Immediately.
Interested candidates share CVÂ 2019-01-18 16:10:47 |
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call center TELESALES
INR7"YEARLY"
CALL CENTER TELESALESFull Time (0-1 Yrs )Confidential Company |
Doha
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18-01-2019 2019-04-18- Contact existing customers and new prospects to attempt to sell products or services.- To upsell and promote the banking financial services products to customers through outbound phone.- To consistently achieve the sales target for business profitability. - To build up rapport with customers and establish the long term relationship with customers.2019-01-18 16:00:12 |
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call center AGENTS
INR7"YEARLY"
CALL CENTER AGENTSFull Time (0-1 Yrs )Confidential Company |
Doha
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18-01-2019 2019-04-18AGENT 1- Answer the phone and listen to customers questions and concerns. - Answer questions about bank products and try to solve any problems following the banks procedures.- Escalate unresolved or complex inquiries to the appropriate personnel or department when necessary.- Explain bank policies and procedures courteously and patiently
Â
AGENT 2
- Answering of customer calls, emails, web, social media and other contact with internal and external customers- Handling Switchboard calls.- Handling Outbound calls as needed. - Undertaking customer satisfaction surveys- Take ownership for resolving customer’s enquires and complaints promptly and efficiently, providing a solution in accordance with agreed company processes and procedures, and following up where necessary to ensure customer journey is managed well.- Work on a 24/7 shift pattern.- Provide concise, accurate, complete and informative responses to the customer.- Recognize where customer issues require escalation and follow the escalation procedure.- Follow pre-agreed troubleshooting processes, scripts and call guides as directed by the company to ensure correct diagnosis and appropriate resolution.- Accurately record customer information using customer Relation Management System (CRMS) or its equivalent, relevant to the resolution of the customer enquiry or issue.- Maintain an up to date level of service and procedural knowledge and proactively seek out information where required.- Contribute positively towards the achievement of performance targets in all aspects of the team’s activities- Maintain target levels of productivity and performance, as outlined by the Team Leader, in relation to the performance matrices, e.g. Quality scores, Attendance and Punctuality, Resolution Rate and others, as agreed- Undertake duties of a general nature, or additional tasks, as may be required from time to time by their Team Leader- Feedback any trends noticed from customer calls to their Team Leader, as they are noticed2019-01-18 16:00:12 |
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call center Agent
INR7"YEARLY"
Call Center AgentFull Time (1-10 Yrs )Halian |
Doha
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18-01-2019 2019-04-18Client is one of the leading healthcare organisations in the Middle East has a fantastic opportunity for a call center Agent to be based in Doha. The candidate will get the opportunity to be a part of a brand new call center. The company will provide enough training on the tools and applications.Requirements- Strong communication skills in English and Arabic
- Minimum 2 years of experience working in a call center environment.
- Hospital/healthcare industry experience is preferred2019-01-18 15:31:02 |
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customer service Rep. in Banking industry - Qatar
INR7"YEARLY"
Customer Service Rep. in Banking industry - QatarFull Time (2-4 Yrs )The Sutherland Group |
Doha
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07-01-2019 2019-04-07Required:
a) Males Only
b) High fluency in both languages Arabic and
English
c) Age 21y &- 35y
Minimum Work Experience:
Between 2 - 3 years experience in call center Banking.
&-2019-01-07 22:36:48 |
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call center Agent
INR7"YEARLY"
Call Center AgentFull Time (2-8 Yrs )BPO Plus |
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07-01-2019 2019-04-07Greetings for the Day!!Opportunity for call center Agents..Please find below details and apply if you are Interested.* Should be Good in both Arabic & English* Minimum of 2 Years experience is required* Should be Open to work in 24/7 shifts* Only male candidates can ApplyInterested candidates can send your CV in below mail ID. Please keep the Subject as call center Agent - Arabic while sending emailrecruitment@bpo-plus.com2019-01-07 21:36:17 |
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customer service Representative
INR7"YEARLY"
Customer Service RepresentativeFull Time (0-5 Yrs )Malomatia |
Doha
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07-01-2019 2019-04-07Roles and Responsibilities:
Act as first line of support to help the users online either by replying their inquiries or by escalatingtheir complains to the Second Line of Support to Overcome all the Problems and obstacles whichmight face.
Answer calls professionally.
Respond to customer inquiries.
Research required information using available resources.
Handle and resolve customer complaints.
Provide customers with product and service information.
Enter customer information.
Process orders, forms and applications.
Route calls to appropriate resource.
Follow up customer calls where necessary.
Complete call logs.
Produce call reports.2019-01-07 20:34:10 |
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call center Agents
INR7"YEARLY"
Call Center AgentsFull Time (2-9 Yrs )BPO+ |
Doha
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07-01-2019 2019-04-07• Opens customer accounts by recording and updating account information.
• Resolve customer complaints via phone, email, mail, or social media.
• Greet customers warmly and ascertain problem or reason for calling.
• Answers inquiries by clarifying desired information; researching, locating, appointments etc.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.2019-01-07 19:20:07 |
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