service Desk Analyst
INR7"YEARLY"
Service Desk AnalystFull Time (5-10 Yrs )Doha International Consulting |
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12-03-2019 2019-06-10service Desk Analyst
Job Location : Qatar
Good Salary and benefits will be offered
Requirements :
Minimum 5 years experience (at least 3 4 years within Qatar)
The candidate must have a valid Qatar work experience.
The candidate must speak fluent Arabic
Qualification: Post-secondary education in IT or related field
Need Arabic National
Certifications :
ITIL V 3 Foundation certified
MCITP (Microsoft) Certified and CCNA/CCNP
Key Responsibilities :
Availability of the service Desk telephone and email support.
High percentage of first contact resolution of clients and users Incidents and service Requests.
Achieve a set level of first level resolution of clients and users Incidents and service Requests
Ability to create work instructions to share acquired knowledge with peers.
To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc)
To work and be measured against strict service Level Agreements
Provide clients and users with clear, concise updates in relation to their Incidents and requests.
Ability to work in all possible shifts.
Support in resolution of client related incidents
Support continuous communication with all clients on the status of their service Requests
Maintain technical compliance with all business directions and standards
Key Skills :
At least 1 year support of Cisco IPT systems.
Experience with HP service Manager
Operational experience in maintaining complex IT environments.
Excellent English written and verbal communication skills.
Excellent English written and verbal communication skills.
Interested candidate can apply with your updated resume2019-03-12 21:41:14 |
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service DESK ANALYST
INR7"YEARLY"
SERVICE DESK ANALYSTFull Time (5-6 Yrs )Client of Versatile Consultancy DMCC |
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12-03-2019 2019-06-10• The candidate must have a valid Qatar work experience.
• The candidate must be Bilingual: Arabic and English must.
Job Responsibilities:
• Availability of the service Desk telephone and email support.
• High percentage of first contact resolution of clients and users Incidents and service Requests.
• Achieve a set level of first level resolution of clients and users Incidents and service Requests.
• Ability to create work instructions to share acquired knowledge with peers.
• To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc)
• To work and be measured against strict service Level Agreements
• Provide clients and users with clear, concise updates in relation to their Incidents and requests.
• Ability to work in all possible shifts.
• Support in resolution of client related incidents
• Support continuous communication with all clients on the status of their service Requests
• Maintain technical compliance with all business directions and standards
Key Skills:
• At least 1 year support of Cisco IPT systems.
• Experience with HP service Manager
• Operational experience in maintaining complex IT environments.
• Excellent English written and verbal communication skills.
• Excellent English written and verbal communication skills.
Nationality: Any
Minimum Qualification: Post-secondary education in IT or related field
Work Experience: 5 Years2019-03-12 21:41:13 |
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IT service Delivery Manager
INR7"YEARLY"
IT Service Delivery ManagerFull Time (2-8 Yrs )Postal Services Company q-post |
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12-03-2019 2019-06-10Leading the IT service function at coupled with the ability to define service strategy and embed best practice and the associated frameworks.; Design, plan, direct and co-ordinate all service Delivery operational activities, together with the provision of IT and IS based solutions that support business processes; Lead the change and release function and ensure services are developed, tested and deployed with minimal business risk; To embed strong commercial awareness with the capability to manage service negotiations; Defining, implement and manage the service frameworks and demonstrate improving service quality.; Establish strong credibility when dealing with stakeholders and suppliers.; Look for opportunities to improve the team performance.Knowledge / Skills Required; ITIL V3 Expert certification coupled with degree level or equivalent education.; PMP or Prince 2 project management; Able to define, implement and manage service Delivery Strategies and Frameworks; To display excellent leadership skills, coaching and mentoring teams to embed a culture of service excellence.; Excellent presentation and reporting skills up to CxO level; Think creatively: applies solutions that will benefit customers in an innovative way; Contact the job poster2019-03-12 21:41:10 |
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Cashier
INR7"YEARLY"
CashierFull Time (1-5 Yrs )ALRABIA INVESTMENT |
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11-03-2019 2019-06-09We are searching for a friendly and professional Cashier to join our Karak Muder staff. As the first point of contact, you will greet and assist customers as they enter our restaurant.In this position, delivering outstanding customer service will be your main objective. Additional responsibilities include processing food orders, cleaning public spaces, and packaging orders. The ideal candidate will be friendly, with excellent communication and interpersonal skills.2019-03-11 21:23:42 |
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Sales Executive Projects
INR7"YEARLY"
Sales Executive ProjectsFull Time (1-3 Yrs )Confidential Company |
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11-03-2019 2019-06-09Roles, Responsibilities & Accountabilities:-Achieve objective for area of sales for given customer segment-Upsell products and services to increase volume of sales-Identify business opportunities by identifying prospects, evaluating and researching their company and analyzing their projects-Good listener and puts himself in the customer place when evaluating requirements and try to provide complete integrated solution-Approach cold leads to generate new business-Resolve customer complaints by coordinating with various departments-Proposes the best product and can challenge costumer requirement based on technical data related to product-Very good market knowledge and understand the sale life cycle process.-Commercial offer / Negotiation-Generate Enquiries through cold call-Order/Payment follow up-Sales Forecasting-Implement and maintain the company policy in the marketSkills:-Self-motivated and have an ethical commitment to work-Knows technology, with broad understanding of CRM systems-Data driven decision making.-Go getter personality-Commitment to achieving targets-Good Selling skills-customer service driven personality-Excellent communicator and can handle all kinds of customer behaviors-Good Interpersonal skills-Quick thinker, where he can understand how to integrate various products-Good in objection handling-Technical knowledge and can understand technical knowledge.-Organization skillsPhysical Abilities:-Physically fitEducation & Experience:-Bachelor degree (Engineering)-Should have valid Qatar Driving License-1 to 3 year experience in Project sales2019-03-11 21:23:42 |
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Secretary ,customer service Executive
INR7"YEARLY"
Secretary ,Customer Service ExecutiveFull Time (3-5 Yrs )Qatar Mobile |
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11-03-2019 2019-06-09Secretary / customer service ExecutiveJob Location : Kuwait CityGood Salary and benefits will be offeredRequirements :Male/Femalecustomer serviceOrganisational abilitiesClear, friendly and professional communication skillsA personable phone mannerHonesty and discretionEfficient time-management skillsA flair for championing a team ethicThe ability to cope with pressure, deadlines and multitaskingProfessionalismProject management skills.Experienced customer Care serviceComputer skill (Word, Excel, Outlook, Excess, )Need Arabic or Indian NationalInterested candidate can apply with your updated resume2019-03-11 21:23:37 |
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customer service Agent
INR7"YEARLY"
Customer Service AgentFull Time (2-5 Yrs )Averda Environmental Services Qatar WLL |
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11-03-2019 2019-06-09ROLE SUMMARYThe responsibility of this position is for overall productivity and effectiveness of the assigned service delivery and customer experience. He/she works closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the operations organization supported.ACCOUNTABILITIEScustomer service? Engage customer and improve customer service experience.? Manage customer requests and address any issues in timely and efficient manner; and also manage any escalations or complaints? Plan and supervise the operations team to ensure efficient services are provided to the customers and to ensure consistency to customer expectations.? Prepare and submit reports, in time, as per the customer requirements.service Delivery? Prepare, review and approve daily dispatch plans. Approve allocation of vehicles and manpower as per the dispatch plans? Proactively monitor and strive to maintain high levels of quality, accuracy, and process consistency in the operations organization’s planning efforts? Responsible for providing route optimization plans and root cause reports for lack of operations efficiency? Look for opportunities to improve operational efficiencies, optimize outcomes and minimize risk.? Update the daily service record in the company system and prepare operational reports from the company system.? Reports major shortfalls or breach of regulations or breach of service contracts to the Operations Manager, providing necessary information for inspections, suggesting necessary disciplinary action.? Prepares Fleet Performance Report, providing recommendations for improvement.? Coordinates with the workshop team on matters related to fleet maintenance and repairs referring to the VCR prepared by the drivers.? Coordinates with the Governmental Affairs and Workshop departments regarding the yearly mechanical inspection of all the vehicles, to set the needed schedules.? Ensures that the principles and practices of risk are communicated and provides ongoing education andtraining in skills required to manage risk.Complies with the Health & Safety instructions:? Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her? Responsible for exercising due diligence towards health & safety of self and others within the organization? Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies? Review effectiveness of the SHEQ system on a regular basis? Responsible for notifying to SHEQ team on occurrences, events, violations and acts that may adversely impact SHEQ practicesPERFORMANCE MEASURES/SUCCESS CRITERIA? The ability to earn the trust and confidence of the Operations team member as a colleague, advisor, andproblem solver.? Create a robust system of standardized KPI’s and benchmarks and promote a culture of ‘being more data driven? Establishment and delivery of KPIs? Establishment of effective continuous improvement methods based on analysis and reports? Monitors Vehicles Dispatch activities, coordinating with Operations for any changes or extra requirements.? Follows up on Vehicle status and maintenance activities.? Monitors sub-ordinates’ attendance and other personnel related issues.2019-03-11 21:23:35 |
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customer service Supervisor
INR7"YEARLY"
Customer Service SupervisorFull Time (6-12 Yrs )Teyseer Services Company W.L.L. |
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11-03-2019 2019-06-09We are looking for a customer service Supervisor for one of our project. Specific responsibilities and duties may include, but are not limited to the following:Position Details:• Candidates must have minimum five years of experience in customer service in Facilities management background.• Responsible for improving customer service experience, create engaged customers and facilitate organic growth• Taking ownership of customers issues and following problems through to resolution• Setting a clear mission and deploying strategies focused towards that mission• Develop service procedures, policies and standards• Keep accurate records and document customer service actions and discussions• Analyze statistics and compile accurate reports• Keep ahead of industry’s developments and apply best practices to areas of improvement• Control resources and utilize assets to achieve qualitative and quantitative targets• Maintain an orderly workflow according to priorities• Experience in providing customer service support• Strong client-facing and communication skills• Advanced troubleshooting and multi-tasking skills2019-03-11 21:23:34 |
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customer service call center Representative
INR7"YEARLY"
Customer Service Call Center RepresentativeFull Time (3-5 Yrs )Rafeeq |
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11-03-2019 2019-06-09customer service call center Representative
Job Location : Qatar
Good Salary and benefits will be offered
:
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
Requirements :
Experience in Qatar
Good communication skills
Should be located in Qatar
Interested candidate can apply with your updated resume2019-03-11 21:23:32 |
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LABORATORY SUPERVISOR for HAMAD MEDICAL center
INR7"YEARLY"
LABORATORY SUPERVISOR for HAMAD MEDICAL CENTERFull Time (5-10 Yrs )United For Manpower Solutions |
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11-03-2019 2019-06-09Experience mainly in the Core Lab (Chemistry, Hematology & Microbiology).
1. Responsible to the Consultant in-charge of the section.2. Organize and directs the daily activities of technical staff in the section.3. Supervise the activity and productivity of technical staff in the section in close consultation with the head of the section and the division chief technologist.4. Supervises the work of the technical staff according to the approved test procedures.5. Maintain adequate inventories of expandable supplies and prepare all purchase request.6. Supervise the maintenance of laboratory equipments.7. Implements and maintains a strict internal and external quality assurance8. Participates actively in the planning and presentation of continuing education program for laboratory staff assigned to the section as well as university students.9. Evaluate periodically the technical staff and maintain the records.10. Recommend to the head of section selection, transfer, discipline and discharge of personnel assigned to the section.11. Ensure that the safety measures are implemented.12. Prepares statistics of the section when required13. Re-evaluate current practices and procedures as and when required.14. Performs other duties and tasks as required2019-03-11 19:23:24 |
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Field service engineer
INR7"YEARLY"
Field service engineerFull Time (5-0 Yrs )Live connections |
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08-03-2019 2019-06-06-Field service Engineer (surface wellhead)-4-5 years’ experience-Offshore experience is a must-Installation, repair and maintenance of well-head equipment experience2019-03-08 21:24:47 |
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Data center Operator
INR7"YEARLY"
Data Center OperatorFull Time (0-4 Yrs )Confidential |
Doha
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08-03-2019 2019-06-06The Data center Operator responsibilities include but are not limited to: Monitor the facility environment (power, cooling, cameras, others) through BMS, and report abnormalities to NOC and Facility teams Co-ordinate the access of the customers under the NOCs supervision Perform cabling and co-ordinate the racks installations with the respective Data center Facility and Operation teams Remote eyes and hands support for customers in co-ordination with NOC Vendor co-ordination and availability management of Data center facilities Possible frequent activities of standing, pushing, pulling, bending, reaching and lifting of equipment Assist the NOC team in other activities such as alarm handling, ticket management, call and email handling, reports generation, customer escorting, etc. Work in a 24x7 Shift Schedule2019-03-08 20:45:42 |
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Data center Operator
INR7"YEARLY"
Data Center OperatorFull Time (0-4 Yrs )Confidential |
Doha
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07-03-2019 2019-06-05The Data center Operator responsibilities include but are not limited to: Monitor the facility environment (power, cooling, cameras, others) through BMS, and report abnormalities to NOC and Facility teams Co-ordinate the access of the customers under the NOC’s supervision Perform cabling and co-ordinate the racks installations with the respective Data center Facility and Operation teams Remote eyes and hands support for customers in co-ordination with NOC Vendor co-ordination and availability management of Data center facilities Possible frequent activities of standing, pushing, pulling, bending, reaching and lifting of equipment Assist the NOC team in other activities such as alarm handling, ticket management, call and email handling, reports generation, customer escorting, etc. Work in a 24x7 Shift Schedule2019-03-07 20:57:52 |
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Manager IT service Delivery
INR7"YEARLY"
Manager IT Service DeliveryFull Time (5-8 Yrs )G. GHEEWALA HUMAN RESOURCES CONSULTANTS |
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06-03-2019 2019-06-04Job Purpose:Co-ordinates the delivery of services from the associated IT Infrastructure and Applications Management teams, toensure a cohesive, high quality service is delivered to the end user Processes Owned service Level Management service Request Management Access ManagementKey Responsibilities:Co-ordinate the delivery of the service across all delivery domains by assisting with planning, prioritising activities, and obtaining guidance from the service OwnerRecognise the business impact of service quality issues and manage resolution to customer satisfaction Oversee appropriate capacity management ensuring there is no unexpected impact to the service due to growthProvide regular agreed updates on service issues to the service owner2019-03-06 21:54:10 |
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IT service Delivery Manager
INR7"YEARLY"
IT Service Delivery ManagerFull Time (10-13 Yrs )Qatar Postal Services Company (Q-Post) |
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05-03-2019 2019-06-03Job descriptionJob PurposeTo be responsible in leading the ongoing service improvement activities in line with ITIL, working closely with the all the QP 3rd vendor community.To lead commercial service and ensure that appropriate terms and SLAs are in place and adhered toTo manage full end to end change and release for QPKey ResponsibilitiesLeading the IT service function at coupled with the ability to define service strategy and embed best practice and the associated frameworks.Design, plan, direct and co-ordinate all service Delivery operational activities, together with the provision of IT and IS based solutions that support business processesLead the change and release function and ensure services are developed, tested and deployed with minimal business riskTo embed strong commercial awareness with the capability to manage service negotiationsDefining, implement and manage the service frameworks and demonstrate improving service quality.Establish strong credibility when dealing with stakeholders and suppliers.Look for opportunities to improve the team performance.Knowledge / Skills RequiredITIL V3 Expert certification coupled with degree level or equivalent education.PMP or Prince 2 project managementAble to define, implement and manage service Delivery Strategies and FrameworksTo display excellent leadership skills, coaching and mentoring teams to embed a culture of service excellence.Excellent presentation and reporting skills up to CxO levelThink creatively: applies solutions that will benefit customers in an innovative wayContact the job poster2019-03-05 21:39:20 |
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Visitors service Clerk (customer service)
INR7"YEARLY"
Visitors Service Clerk (Customer Service)Full Time (0-6 Yrs )BPO Plus |
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28-02-2019 2019-05-29Working hours: 6 Hours ( Any 6 hrs between 10 AM to 10 PM ) - RotationalWorking Days: 6 Days Working ( Any 1 Day off Rotational)Languages: Arabic and English speaker (Mandatory)Contract Duration: 3 months (Extendable)Experience: Min. 2-6 months into any customer service2019-02-28 21:25:01 |
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HVAC service Technician
INR7"YEARLY"
HVAC Service TechnicianFull Time (4-8 Yrs )Trane (part of Ingersoll Rand) |
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28-02-2019 2019-05-29The services Technician services equipment for Trane customers in the country. He will be responsible for commissioning, repair, maintenance and upgrade of HVAC Integrated Systems, utilizing knowledge of Air Conditioning theory.2019-02-28 21:24:53 |
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HVAC service Technician (Cooling Tower machinery)
INR7"YEARLY"
HVAC Service Technician (Cooling Tower machinery)Full Time (4-8 Yrs )Trane (part of Ingersoll Rand) |
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28-02-2019 2019-05-29The services Technician services equipment for Trane customers in the country. He will be responsible for commissioning, repair, maintenance and upgrade of HVAC Integrated Systems, utilizing knowledge of Air Conditioning theory for Cooling Tower machinery2019-02-28 21:24:53 |
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Food service Manager Senior (Site Manager) Contingent upon award
INR7"YEARLY"
Food Service Manager Senior (Site Manager) Contingent upon awardFull Time (10-11 Yrs )Dyncorp International |
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28-02-2019 2019-05-29*This position is contingent upon contract award.*Position DescriptionThe Food service Manager Senior is responsible for managing and providing operational oversight for food service operations.Principal Accountabilities• Manage food service operations including dining facilities (DFACs) and personnel in assigned area to provide high quality services to customers• Ensure compliance with company policies, contract requirements, and government food, health, and safety regulations• Act as food service liaison with site managers and government representatives• Provide leadership, training, and direction to company and subcontractor food service employees• Provide operational oversight and support for DFAC openings, transitions, and downsizing• Serve as advisor to the Program Manager on all food service related issues• Perform other qualified duties as assignedKnowledge and Skills• Advanced knowledge of DoD food service management, principles, best practices, procedures, and regulations• Excellent English communication skills and ability to interact effectively with customers and other personnel• Ability to set clear objectives, manage and train a large staff, and effectively organize and schedule time and tasks• Advanced knowledge of DoD food service software systems such as Army Food Management Information System (AFMIS), Subsistence Total Order and Receipt Electronic System (STORES), and prime vendor applications• Proficient in Microsoft Office software• Additional knowledge and skill requirements may vary by contract or assignmentExperience and Education• Minimum ten (10) years of progressive hospitality/catering management experience (such as US military Chief Warrant Officers Three or Four, CW3/CW4 - Senior Food service NCO/Technicians)• High school diploma or equivalent• ServSafe certified (40-hour management course)• Prefer bachelor s degree in hospitality management or culinary arts• Additional experience and education requirements may vary by contract or assignment2019-02-28 21:05:14 |
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customer service Manager
INR7"YEARLY"
Customer Service ManagerFull Time (6-12 Yrs )Teyseer Services Company W.L.L. |
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19-02-2019 2019-05-20We are looking for a customer service Manager for our Company. Specific responsibilities and duties may include, but are not limited to the following:Position Details:• Candidates must have minimum five years of experience in customer service in Facilities management or real estate background.• Responsible for improving customer service experience, create engaged customers and facilitate organic growth• Taking ownership of customers issues and following problems through to resolution• Setting a clear mission and deploying strategies focused towards that mission• Develop service procedures, policies and standards• Keep accurate records and document customer service actions and discussions• Analyze statistics and compile accurate reports• Keep ahead of industry’s developments and apply best practices to areas of improvement• Control resources and utilize assets to achieve qualitative and quantitative targets• Maintain an orderly workflow according to priorities• Experience in providing customer service support• Strong client-facing and communication skills• Advanced troubleshooting and multi-tasking skills2019-02-19 21:42:21 |
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