customer service Professional
INR7"YEARLY"
Customer Service ProfessionalFull Time (2-3 Yrs )Client of 4jobnews |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
21-06-2018 2018-09-19• Assisting private passengers and crews
• Assisting internal customers and teammates
• Answering telephones
• Taking and dispatching aircraft fuel orders
• Ensuring the accuracy of information through various means of communication (radio, telephone, electronic, etc.)
• Communicating with aircraft via radio
• Processing sales transactions
• Working closely with line service technicians and pilots to ensure all customer needs are met
Job skills:
• High school diploma
• customer service/hospitality experience is preferred
• Experience in the aviation industry is desired but not required
• An extensive safety and customer-service training program is provided
• Schedule flexibility is a must
• Candidates need to possess a strong sense of safety and customer service
• customer service entails displaying amiable character under stressful situations, while satisfying the safety and service needs of each customer2018-06-21 17:53:33 |
customer service Coordinator
INR7"YEARLY"
Customer Service CoordinatorFull Time (1-2 Yrs )PHARMATRADE GROUP |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
20-06-2018 2018-09-181. Preparation & placement of the planned automated stock orders (SOR), where before finalizing a copy should be sent to the sales Managers for comments, amendment and or suggestion and to be finally approved by the 2. Division Manager before PO placement. 3. Receive purchase request from tender coordinators or/ and customer service coordinators-logistics. 4. Check PR for stock position, price, quantity, code before creating the POs. 5. Consolidate all PR as per source, principle and currency wise. 6. Generate purchase order into system and take print out. Take approval of purchase orders from Division Manager. 7. Take approval from CFO. 8. Send approved purchase orders to principal by email. 9. Receive order confirmation from principal within 7 days. In case of delay of order confirmation for more than 7 days, follow up with principal for confirmation. 10. Check order confirmation for any discrepancy. In case of any discrepancy then send a mail to our principal to correct, while keeping sales manager in the loop. 11. For any products update especially for GOVT orders hold the PO with the principal till informing the relevant customer service coordinator so as to amend the LPO or cancel the item, while keeping the sales manager in the loop. 12. Upon the receipt of new product update, pass information to tender coordinator and/ or IT for system updates. 13. Update the due date of the orders to assist in providing customer service and information to the logistics clearing unit. 14. Forward purchase order and order confirmation to the clearing unit in logistics in timely manner, so as to follow up with the principal for delivery and clearance. 15. Follow up for delivery with the logistics clearing unit and principal, if required. 16. To provide the details such as outstanding orders under clearance, Orders already cleared...etc. by co-coordinating with the clearing unit in logistics. 17. Communication with principals and the clearing unit for any order or business related issues (e.g. change in the price list and request for old price list validity, urgent shipment requirements, etc.). 18. Check on monthly basis open orders follow up and clear all old open orders if received, while communicating with the clearing unit in the logistics. Skills Computer Communication Interpersonal2018-06-20 17:06:22 |
customer service Executive
INR7"YEARLY"
Customer Service ExecutiveFull Time (1-10 Yrs )A Leading Trading Company Based in UAE |
Dubai
United Arab Emirates
United Arab Emirates
0Dubai
|
18-06-2018 2018-09-16Objectives: customer service Executive
Main responsibilities: Interaction with customers& service providers. Documentation for trading shipping and logistics. Filing, reports etc...
Reporting to: Head of operations
Subordinates: NA
Other interactions: External agents, shipping lines, inspection agencies, customers, suppliers etc.
Number required: one
Duration: permanent position
Desired start date: Immediate
Probation: 6 months
Working Hours: 9AM to 6PM sunday thru thursday
Travel requirements: NARequirementsWe are looking for a presentable customer service executive. The candidate to be fluent in English, good communication skills, good attitude, flexible and to be able to work under pressure. Experience in shipping /logistics documentation will be an added advantage. Freshers also can apply2018-06-18 20:32:59 |
customer service Advisor- UAE
INR7"YEARLY"
Customer Service Advisor- UAEFull Time (2-5 Yrs )Axiom Telecom |
Dubai
United Arab Emirates
United Arab Emirates
0Dubai
|
18-06-2018 2018-09-16To handle customers in a professional way as per the standards set to ensure that every interaction with the customer is a quality experience for the customer.To ensure that the KPI’s are understood and met on a timely manner.To understanding & attending to special needs of customers in a timely fashion in order to meet and exceed customer expectations.To providing technical/data support to customers most effectively & offer Loaner phones to customer where ever applicable.To monitor & Control on customer hold time, receipts, and delivery and service collections.To collecting cash from customers on repairs and reconciling the same by the end of the day with no discrepancy.Attend and secure a good score in all internal trainings conducted.Arrange all received shipments on a priority &- FIFO sort which will ensure that the shipments are being identified and tracked in accordance with the production plan.Preserve, handle and transport customer property under controlled and specified conditions to ensure that there is no damage or loss of customer property.Minimise all job card errors and discrepancies which will assure clarity and parity in external customer information that are being communicated to the internal customers.2018-06-18 17:49:37 |
customer service
INR7"YEARLY"
Customer ServiceFull Time (1-10 Yrs )Zettachem International |
Dubai
United Arab Emirates
United Arab Emirates
0Dubai
|
18-06-2018 2018-09-16- Prepare reports, quotations and correspondence for the enquiries received - Responsible for preparing , applying and processing shipping documents, i.r. invoices, PL draft BL, - Handel complete export documents.
- Coordinate with the freight forwarded for timely deliveries
- Coordinate with suppliers for lead time and shipping dimensions
- Read and check LC copy , prepare all shipping document as per LC
- Expediting PO to suppliers
- Get quotations from freight forwardesRequirements- BA degree or equivalent
- Minimum of 5 years experience in customer service. - Export and import experience
- Specialist knowledge: Excellent knowledge in excel, good english writing
- Soft Skills and Personality traits: Team player, quick learner
- Gender Preference: Female
- Language Fluency: English
- Current Location: Dubai2018-06-18 17:48:41 |
customer service Manager
INR7"YEARLY"
Customer Service ManagerFull Time (4-9 Yrs )Technocare |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
18-06-2018 2018-09-16Lead a team and deliver proactive service to customers.
Drive all the aspects of commercial intelligence within the customer care.
Manage client relations on a day-to-day basis with levels inside and outside of the organization.
Work in conjunction with various departments for accurate forecasting of volumes, talk time, and service levels.
Monitor operations performance measurements and reporting systems and define department service level goals based on customer requirements.
Establish and maintain relationships with other departmental peers, proactively promoting cross-departmental support and communication.
Works to create an environment within the department that promotes excellence through communications with external and internal customers and fosters the development of strong work relations.2018-06-18 17:34:19 |
customer service & Logistics Executive
INR7"YEARLY"
Customer Service & Logistics ExecutiveFull Time (1-10 Yrs )Randstad Middle East |
Dubai
United Arab Emirates
United Arab Emirates
0Dubai
|
18-06-2018 2018-09-16A multinational company with massive operation in the Middle East and Africa markets are looking to recruit a dynamic customer service & LOGISTICS EXECUTIVE. The ideal candidate will have a demonstrated experience in Logistics / Distribution, customer service and Order Management. Main responsibilities:
- Provide first line handling of order enquires.
- Receive and screen distributor purchase orders for monthly order processing and timely shipment to fulfil customer demand.
- Managing logistics documentation such as import, export, packing list etc.
- Monitor order flow, liaison with sales, marketing and finance departments to provide order back-up and information feedback to ensure timely delivery of products and services.
- Provide logistics and administrative support to Supply Chain department and ensure effective communications to facilitate optimum sales.
- Tracks order activity and alerts appropriate staff of any potential delivery problems.Requirements- Must have minimum 2 years experience in Logistics & customer service within a multinational company.
- Must have experience in SAP and MS Excel.
- Minimum Bachelors Degree, preferably Supply Chain, Logistics or any related discipline.
- Required specific skills that includes order management, dispatch process, customer service and import / export documentation.
- Excellent communication and interpersonal skills.
- Preference will be given to NATIVE ARABIC speaking candidates.2018-06-18 17:22:21 |
customer service Supervisor
INR7"YEARLY"
Customer Service SupervisorFull Time (1-10 Yrs )Al Ghurair Group |
Dubai
United Arab Emirates
United Arab Emirates
0Dubai
|
18-06-2018 2018-09-16-Supervise customer service staffs and their activities - from data entering in systems, follow-ups of jobs for completion from different departments; handling customer complaints, filing of sales related records, writing and communicating to customers, sending correspondence and documents.
-Implement procedures and workflow in order to meet customer satisfaction and measure satisfaction levels through periodic surveys
-Resolve customer complaints or order issues thru addressing to concerned department heads and maintain effective communication with customers through appropriate channels
-Update and maintain customer account information in ERP
-Monitor data entries by the customer service staffs - such as creating item code, maintaining the item mastercard, creating sales orders and proforma invoices - to ensure accuracy
-Closely monitoring the sales orders and its planned shipments and dispatch.
-Ensure that all delivered and shipped materials are correctly invoiced and liaise with account department for credit note and debit note for customers
-Ensure that all jobs/sales orders are endorsed and planned for production till dispatch and shipment.
-Mainly responsible in costing the bill of materials (PRE and POST), propose pricing and offers to Sales Executive or direct to customers with the approval of the Head of Operation.
-Prepare accurate quotations and Proforma invoices for Sales Executives.
-Act as HACCP, BRC and ISO Internal Auditor
-Provide training to newly hired customer service staff.Requirements- Bachelors Degree
- Minimum of 2 years customer service Experience in Manufacturing / Distribution Knowledge/Skills:
- Work with little or no supervision in this department
- Superior customer service and communication skills.
- Strong computer skills, working knowledge of Word and Excel.2018-06-18 16:56:32 |
customer service Executive
INR7"YEARLY"
Customer Service ExecutiveFull Time (1-10 Yrs )Al Ghurair Group |
Dubai
United Arab Emirates
United Arab Emirates
0Dubai
|
18-06-2018 2018-09-16- To act as first point of contact for customers queries/issues; referring/escalating as appropriate. Identify and escalate any reactive work that could lead to wide scale customer impact. - Client Liaison: Receive inquiries/calls from customers and the sales executives. Responsible in facilitating the technical analysis reports till final sign off and also responsible for item codes generation in the system.
- Ensuring that work standards for accuracy and timeliness are met in all cases
- Responsible for handling and monitoring the sales orders from start till dispatch including invoicing. Close monitoring of an order from design development to on-time shipments/delivery of materials.
- Ensure that all jobs/sales orders are endorsed and planned for production till dispatch and shipment.
- Communicate regularly with supervisor and the team directly to ensure work is delivered on time. - Develop and maintain close working relationships with departmental teams. Work with the operations team to continually improve business processes within the team to ensure the efficient and effective delivery of customer service. - Identify opportunities to improve performance and customer service delivery. - Undertake delegated duties from the customer service Supervisor as and when required. - Be flexible with regard to working patterns to meet the business needs. Candidates who do not have Manufacturing experience will not be considered.Requirements- Bachelor's Degree
- Minimum of 2 years customer service Experience in Manufacturing / Distribution
- Should be dynamic, highly organized, self-starters with a passion for customer service - Should have excellent inter-personal and customer relations skills
- Ability to work to targets
- Strong computer skills, working knowledge of Word and Excel. Preferably knowledgeable in ERP application.2018-06-18 16:56:32 |
customer service Manager
INR7"YEARLY"
Customer Service ManagerFull Time (8-10 Yrs )Sun And Sand Sports |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
18-06-2018 2018-09-16Job Profile:
To maintain highest level of customer satisfaction by ensuring customer issues are proactively identified and right process are put in place to deliver excellence in service.2018-06-18 16:49:15 |
customer service Executive / Legal
INR7"YEARLY"
Customer Service Executive / LegalFull Time (1-10 Yrs )On Time |
Dubai
United Arab Emirates
United Arab Emirates
0Dubai
|
18-06-2018 2018-09-16One of our client which is a property transfer company is looking for a customer service executive to join their team.RequirementsIdeal candidate will have educational background or previous experience in law/legal industry. Male/Female2018-06-18 16:45:19 |
customer service Executive
INR7"YEARLY"
Customer Service ExecutiveFull Time (1-10 Yrs )On Time |
Dubai
United Arab Emirates
United Arab Emirates
0Dubai
|
18-06-2018 2018-09-16customer service Executive (GCC Nationals) We are looking for customer service executive for one of our clients which is a property transfer company based in Dubai.RequirementsIdeal candidate will have previous work experience in real estate. Should be able to communicate efficiently and fluently in English.2018-06-18 16:41:09 |
customer service Executive
INR7"YEARLY"
Customer Service ExecutiveFull Time (1-10 Yrs )Williams Group |
Dubai
United Arab Emirates
United Arab Emirates
0Dubai
|
18-06-2018 2018-09-16customer service Officer, (UAE and GCC Nationals) We are a recruitment company looking for a customer service officer to join the largest government, semi-government and banking entities. This role would be suitable for an experienced customer service officer as well as high school graduates looking for their first work experience. As the customer service officer, you will:
- Meet and greet clients and customers
- Respond to internal and external enquiries via email, phone and face-to-face
- Manage customer order entries
- Manage and update client accounts
- Provide customers with quotes and product knowledge
- Update client databases
- Perform general administration tasks We are looking for someone who is friendly, hardworking and thrives in a fast-paced environment.Requirements- Excellent communication skills
- A warm, approachable manner
- Experience using MS office software
- Experience using database management systems2018-06-18 16:39:49 |
customer service Administrator
INR7"YEARLY"
Customer Service AdministratorFull Time (0-2 Yrs )Pall Corporation |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
18-06-2018 2018-09-16Processing and managing customer orders, quotations and general enquiries. Assisting coordination of aftermarket service/commissioning engineers.
Dealing directly with customers
Supporting to achieve and record general service Department KPIrsquos
Dealing with customer complaints and claims
Responsible for tracking and managing the services orders and forwarding them as appropriate along with reporting on the progress of the sales values including invoicing.
Responsible for obtaining complementary data and preparing the standard service quotes and assist in tracking sales proposals for services
Assists in coordinating the activities of service personnel.
Maintain accurate customer service activity records.
Provide office based support to service engineers working remotely.
Attend regular reviews for service feedback
Assists in processing enquiries for aftermarket spare parts and services.
Works directly with the Operations service Manager to establish and/or maintain aftermarket service procedures which are commercially correct
Responsible for the entry of purchase order requests and subcontracting requests
Responsible for the management of the logistics and follow-up of the progress of the equipment.
Responsible for updating plannings and preparing the service delivery notes.2018-06-18 14:08:16 |
customer service Executive
INR7"YEARLY"
Customer Service ExecutiveFull Time (2-8 Yrs )Hellmann Worldwide Logistics LLC |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
18-06-2018 2018-09-16Location: HWL head office JAFZA
For our main office in Jebel Ali Free Zone, we are looking for a customer service Representative with sound experience in the freight forwarding and logistics industry. You should have acquired at least part of this experience in the United Arab Emirates.
Job Requirements:
Sound knowledge and at least two years experience in the freight forwarding industry (both in depth Air & Sea knowledge is required).
Excellent written and oral communication skills in English
Experience with a freight forwarding system for tracking and billing is required
+2 years in a similar position (customer interaction)2018-06-18 13:32:55 |
Female customer service Executive
INR7"YEARLY"
Female Customer Service ExecutiveFull Time (Fresher )BAC Middle East |
Dubai
United Arab Emirates
United Arab Emirates
0Dubai
|
18-06-2018 2018-09-16AED7000 Total Package On behalf of our client a prestigious travel firm that is based in Dubai we are looking to recruit a Female customer service Executive. Reporting to the Managing Partner you will be responsible for providing high level customer service to clients and suppliers around the globe, dealing with queries and ensuring that a high level of service is provided at all timesRequirementsThe successful candidate must be a resident of the UAE, have strong customer service skills dealing with international firms, be fluent in English and able to solve queries in a timely manner Please note this is a 6 day working week and shift work will apply.2018-06-18 13:20:19 |
customer service / Admin. Representative
INR7"YEARLY"
Customer Service / Admin. RepresentativeFull Time (Fresher )Songwon Industrial Company Limited |
Dubai
United Arab Emirates
United Arab Emirates
0Dubai
|
18-06-2018 2018-09-16Dynamic and fast growing chemical company seeks diligent, hard working and reliable person to join its regional headquarters office in Dubai in the position of customer service / Admin. Representative.
In this role you will be responsible for the efficient handling of the customer interface through timely and responsive actions in the execution of the order to cash cycle as well as providing general administration support to the Regional Director.
Requirements
The successful candidate will possess excellent English capability (verbal and written). A good understanding of the customer service function, along with knowledge of logistics and documentation required to move goods internationally. Computer literacy, with experience of working in an ERP environment (SAP, Oracle or Dynamics) would be a major advantage, although training will be provided. You should be a motivated self-starter, able to work in a team or independently as required.2018-06-18 12:56:14 |
customer service Representative
INR7"YEARLY"
Customer Service RepresentativeFull Time (1-10 Yrs )Ecolab (ECL) |
Dubai
United Arab Emirates
United Arab Emirates
0Dubai
|
18-06-2018 2018-09-16This role is responsible for processing customer purchase orders, delivery (including logistics) & invoicing. Coordinate with sales team, freight forwarders, finance and material planners to keep customers satisfied. Generate periodic reports and communicate to stake holders. Main Responsibilities
- The prime interface with Nalco Gulf customers in issues related to customer service and Logistics operation.
- Manage the following operations within the customer service Department: Order Receipt, customer communication, order processing, order scheduling and fulfilment, inspection, export document preparation, invoicing.
- Handling L/C shipments.
- Arranging and following up on permits for controlled products.
- Maintain highest Ethical and Environmental, Health & Safety standards.
- Stay abreast of all import and export regulatory requirements.
- Assists customer personnel, sales, marketing and purchasing to resolve supply chain issues. Includes direct dialogue with the customer.
- Make sure that all sales offers and contracts are adequately reviewed prior to commitment to ensure that these lie within Nalco Gulf capabilities.
- Make sure that all sales and customer serviceLogistics reporting is done on time.
- Direct the on time production of key measurement report to track and measure the effectiveness of the department operations.
- Make sure that all transactions are adequately and timely recorded so as financial results mirror the operation.
- Make sure that the product sold meet Nalco Export Procedure.
- Initiating the programs in customer serviceLogistics and warehouse Operations for Continuous improvement.
- Solely handling complete Sanction business for Nalco Gulf, maintaining all sanction rules and regulations.
- Responsible for production planning & coordination with EMOCHEM under Nalco UK entity (SAP plant 4201)Requirements- Degree/Diploma holder in any discipline
- Minimum 5 years of experience in customer service/sales team.
- Must have excellent English language skills, written and verbal.
- Must be a good team player
- Must have excellent communication skills
- Must have a positive attitude to work2018-06-18 12:23:58 |
customer service Officer
INR7"YEARLY"
Customer Service OfficerFull Time (1-2 Yrs )Al Mouhra Innovation Training Institute AMITI |
Dubai
United Arab Emirates
United Arab Emirates
0Dubai
|
18-06-2018 2018-09-16Professional in customer service, Corporate Oriented, Hard Worker and Self Initiator Think beyond products and develop market defining, strategic partnerships. Understand and communicate the value of company's offering. Identify, prioritise and build critical contacts with potential partners; support all business negotiations to bring these regional partnerships to fruition. Evaluate subordinates, instructors, candidates; Report & Analyze Evaluations2018-06-18 09:49:41 |
customer service
INR7"YEARLY"
Customer ServiceFull Time (Fresher )Chalhoub Group |
Dubai
United Arab Emirates
United Arab Emirates
0Dubai
|
08-06-2018 2018-09-06Role :Job Summary
The customer service coordinates and liaises on daily basis with customers and/or suppliers. He/she manages all aspects of the order process from point of receiving an order to final delivery within given timeline. He/she also services the customers through handling their queries and complaints.
Main Responsibilities
IT Support
Update and create new references for item and products
Generate Sales Orders and Order acknowledgements (Performa Invoices to be sent to customers for approval)
Generate delivery instructions and communicate them to relevant parties
Maintain all relevant reports like stock reports, back orders reports, purchase prices of all the divisions brands, sales prices to clients, clients monthly stock and sales
Manage backorders and update discontinued items with relevant replacement item
Maintain the filing system/database of customers/suppliers consistent, up-to-date and as per audit standards requirement
customers
Liaise on daily basis with the customers to initiate and follow up on Sales Orders
Send order acknowledgement to the customers providing them with a proposed delivery date
Handle and follow up on customers complaints, if any
Review the returns of (Delisted/Damaged/Defected) products from the customers and take necessary action
Follow-up on payments
Suppliers
Review inbound stock deliveries and plan customers orders accordingly
Liaise on daily basis with the suppliers to confirm the companys Purchase orders and follow up on delivery dates
Meet with the supplier every two weeks to coordinate workflow
Maintain harmony among customers/ suppliers and resolves grievances, if any
Coordination
Liaise on daily basis with Logistics and Warehouse (PSAS or supplier), for shipping schedules, shipping modes, ETA and ETD of both clients and suppliers orders
Maintain shipment status database
Meet periodically with the Marketing Executive to remain updated on new products and their availability
Liaise with the Accounting Department on issues concerning advance payments from clients, credit notes or debit notes, general paymentsetc.
Confirm export prices and availability of stock through sales administrators
Liaise with sales administrators/commercial team to ensure goods are packed/invoiced/documents legalised and delivered on time
For Traveller
Review
In-flight sales brochures/validity
Price list update/visuals applied
Description of products and text
Competitors list/update
New Proposals
Coordinate with Marketing for new prices and samples
Prepare offers for the client
Maintain Selections for sales onboard and concerned updated
Analyse margins and cost ratios.
Requirements :Linguistic skills:
Must be Excellent in English
Arabic and French is a plus
Behavioral Competencies:
-Achievement Drive and Initiative
-Achievement Drive and Initiative
-Communication
-Concern for Quality
-Partnering and Team Working
-Planning and Organizing2018-06-08 12:08:02 |
