Customer Service
Customer Service
(1-10 Yrs )Adecco |
Dubai, UAE |
16-08-2017To succeed as an insurance customer service representative, the perfect candidate needs to possess the following qualities, skills, abilities, and knowledge, which most employers require:
- Ability to multi-task.
- Ability to handle and pacify difficult customers.
- Effective communication skills both verbal and non-verbal.
- Must always be friendly and willing to provide assist others.
- A good memory for remembering data and details.
- Basic computer and typing skills.
- Must be punctual at all times and able to put in flexible working hours.
- A good listener with sound judgment.
- Ability to cope in a fast paced job environment.
- He/she must be able to critically analyze all situations and solve problems efficiently.2017-08-16 12:43:02
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Customer Service
Customer Service
(3-10 Yrs )GSA Group |
Dubai, United Arab Emirates |
16-08-2017Uninest Student Residences, a brand within the GSA Group is seeking a friendly, professional customer support and service assistant (CSSA) to support the day-to-day management of our first Student Residence in Dubailand. The CSSA will deliver excellent customer service and sales support through adherence to Uninest operating procedures.
Key Areas of focus for this role include:• customer service• Sales support• Administration• Property management support• Ensuring the safety and welfare of students
Personal Attributes:• Honest and trustworthy• Respectful• Possesses cultural awareness and sensitivity• Flexible to changes in working schedule• Demonstrates sound work ethics• Strong communicator2017-08-16 10:55:49
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Customer Service Executive
Customer Service Executive
(0-5 Yrs )Neon Advertisers |
Abu Dhabi - United Arab Emirates , Dubai - United Arab Emirates , Sharjah - United Arab Emirates |
16-08-2017We are seeking experienced customer service executives for a leading e-Commerce company.
Job Responsibilities:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Prepares product or service reports by collecting and analyzing customer information.
How To Apply: (highly recommended)
To fill in the application form, please visit the following link:
http://www.neonadvertisers.com/multinational-cs-jobs-ng00
(You can also copy-paste this URL directly into your browser to apply.)2017-08-16 15:44:32
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Customer Service Coordinator
Customer Service Coordinator
(2-3 Yrs )I-Expatriate |
Dubai, United Arab Emirates |
16-08-2017customer service Coordinator
The ideal profile would be a Fresher or Intern starting out their career with a degree from a university. Or some one from the Philippines with 2-3 years work experience
The candidate should have good computer skills and able to do data entry accurately.
They would be required to:
1) Enter customer orders in the SAGE ERP
2) Sort customer orders and identify our SKU codes
3) Communicate with customers on when they will receive their deliveries
4) Updating MIS reports
5) Providing support to the sales team with Quotations2017-08-16 10:47:32
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Customer Service Agent (copy)
Customer Service Agent (copy)
(7-10 Yrs )Networkers International |
Dubai, United Arab Emirates |
16-08-2017My client, a global telecommunications organization, based in Dubai, UAE are currently looking for customer service Agents to join their rapidly expanding team.Key Accountabilities • Answer all customer inquiries in a friendly, professional and efficient way.• Maintain customer services standards by responding to all contacts promptly, remaining courteous and professional at all times.• Provide clear and concise responses to all customer enquiries and complaints and ensures all information is accurate in response to the customer.• Follow contact scripts (where applicable) and respond empathetically to customers.• Conduct video verifications calls to authenticate customer identification as part of the sign-up process.• Have an excellent understanding of the complaints procedure to ensure the correct escalation is followed, where required.Full training will be provided to you by the company2017-08-16 11:44:22
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Customer Service Support
Customer Service Support
(0-3 Yrs )Flexi Partners International FZ LLC |
Dubai - United Arab Emirates |
16-08-2017To support External Sales Executive as a backup and be the one point contact for the customer with regards to customer service.
To engage with the customer on an ongoing basis to ensure successful relationship maintenance and to identify new opportunities.
Kindly mail resume to [email protected]2017-08-16 17:17:45
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Customer Service Team Leader
Customer Service Team Leader
(2-8 Yrs )RM Retail DMCC |
Dubai - United Arab Emirates |
16-08-2017As the Team Leader for customer service you will be responsible for managing a team of customer service Assistants and Delivery Team who deal with customer complaints, enquiries, orders, and fulfillment.
Key Responsibilities & Accountabilities:
Co-ordinating a team of customer service assistants and drivers to ensure all orders are delivered on time and with a high standard of service.
Handling complaints and escalations.
Clear and concise communication with suppliers, internal stakeholders, and customers.
Preparing customer service reports.
Call, email and Web Chat monitoring and training.
At times you will also be expected to carry out the same work as the team youre managing.
Ensuring key performance measures are met along with coaching, developing and mentoring all individuals within the team.
The majority of communication is handled through telephone calls, however contact is also via email and Web Chat.
Meet the expectation of customers while influencing and actively encouraging an environment that echoes the company's philosophies and brand values.
Identify system and workflow improvements to enhance the team's efficiency.
Co-ordinate team shifts and workload.2017-08-16 11:23:50
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Customer Service Representative
Customer Service Representative
(2-3 Yrs )Geekay Games |
Dubai - United Arab Emirates |
16-08-2017Job Responsibilities
To serve as the single point of customer support for Geekaygames.com and Geeknationonline.com - on phone, email and web chat
Job Description
To resolve customer order issues by understanding the customers compliant, and whenever necessary, working with the online retail operations and logistics teams to determine the best course of action to resolve the issue
Following up with customers to ensure resolution
To assist customers over phone, email and on chat for account set ups and making orders
To provide customers with the right product recommendations, and offering accurate product knowledge wherever required
To assist customers in resolving post purchase enquiries
To relay customer feedback to the online team and assist the online team by providing constructive inputs based on customer feedback to improve marketing strategies and our service
Languages
Candidate should display fluency in English (Written/Spoken) and Arabic (Spoken)2017-08-16 10:52:52
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CUSTOMER SERVICE EXECUTIVE
CUSTOMER SERVICE EXECUTIVE
(1-2 Yrs )SAS INTERNATIONAL |
Dubai - United Arab Emirates |
16-08-2017Job Description:
Duties:
To prepare and send price quotations within specified time.
To respond to direct leads by phones and mails.
To prepare, manage and file reports and documentation.
To provide administrative supports.
To assist the Manager on various projects
Participate in contract and price negotiations with customers.2017-08-16 09:40:55
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Customer Service Executive
Customer Service Executive
(2-8 Yrs )Hellmann Worldwide Logistics LLC |
Dubai - United Arab Emirates |
16-08-2017Location: HWL head office JAFZA
For our main office in Jebel Ali Free Zone, we are looking for a customer service Representative with sound experience in the freight forwarding and logistics industry. You should have acquired at least part of this experience in the United Arab Emirates.
Job Requirements:
Sound knowledge and at least two years experience in the freight forwarding industry (both in depth Air & Sea knowledge is required).
Excellent written and oral communication skills in English
Experience with a freight forwarding system for tracking and billing is required
+2 years in a similar position (customer interaction)2017-08-16 13:32:55
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Customer Service Representative
Customer Service Representative
(3-5 Yrs )German Imaging Technologies LLC |
Dubai - United Arab Emirates |
16-08-2017ROLE AND RESPONSIBILITIES
STAR TASKS:
1. Complaint resolution: Target: 8 visit Minimum: 6 visits
GUARDIAN TASKS:
1. Selling and Upselling printer services, MPS, Cartridges.
2. Identifying and sharing opportunities for growth of the business.
3. Reporting
Skills and Competencies:
1. Should be confident and possess excellent communication skills
2. Should be a go getter andself-driven
3. Should be resilient and optimistic
4. Should have excellent listening skills
5. Should have strong relationship building skills
6. Should be logical and analytical
Education and Experience:
1. Bachelors Degree
2. Minimum job requirements: 3-4 years of customer service experience.
3. UAE DL is a must.2017-08-16 10:55:39
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Senior Manager – Customer Service
Senior Manager – Customer Service
(8-14 Yrs )Accel HR Consulting |
Dubai - United Arab Emirates |
16-08-2017Key Accountabilities / Responsibilities? Ensure all activities in the customer service unit are carried out in line with corporate policies and procedures and service quality standards? Develop functional strategy and execution plan in delivering high customer satisfaction? Participate in management meetings and provide solutions in ensuring better service standards? Cascade individual targets to all employees aligned to the department targets? Minimize early settlement portfolio and ensure a world class customer experience is delivered? Resolve all escalations, customer complaints by coordinating with other functional managers? Support and motivate the employees within the customer service unit to achieve individual targets? Evaluate and review individual performance of employees and provide support where necessary to enable them achieve their targets? Monitor the performance of activities within the department to ensure operational effectiveness and cost consciousness in line with the department budget? Ensure the maintenance and update of a robust data management system? Ensure all requests by customers are managed in adherence to corporate policies, procedures and processes? Ensure the branch team handles all customer enquiries, complaints and after sales service in a timely manner and in adherence to service quality standards and escalating issues where necessary? Make recommendations on ways to improve processes and procedures in the department and enhance service quality standards? Ensure comprehensive and regular reporting on all activities? Ensure that new products, and initiatives and promotions are communicated effectively to customer service unit ? Provide management support to the team focusing on all aspe2017-08-16 11:03:07
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Customer Service Executive Logistics
Customer Service Executive Logistics
(2-3 Yrs )Aramex |
Dubai - United Arab Emirates |
16-08-2017customer service Executive Logistics* bachelor s degree holder* at least 2 years work experience in the logistics field* with excellent communication and customer service skills.2017-08-16 15:37:51
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Customer Service Consultant
Customer Service Consultant
(6-12 Yrs )TASC Outsourcing |
Dubai - United Arab Emirates |
16-08-2017We are Looking for customer service Consultant for one of the leading Technology service provider in UAEResponsible for providing leadership and management a customer service team in the domain of governmental services. Drive departmental change through process transformation efforts. Design, develop and implement customer service strategies and processes according to the UAE excellency program.KEY TASKS & RESPONSIBILITIES: 1. Create and maintain customer services processes.2. Build and mentor the customer service center employees.3. Develop and maintain the customer scorecard established with customers that utilize key metrics to drive value the customers. 4. Develop content and lead presentations in quarterly customer reviews.5. Participate in the monthly S&OP process, identifying key areas and information that will drive overall improvement of the process.6. Analyze and troubleshoot complex problems and propose solutions or recommendations.7. Performs other related duties as assigned by management.
EDUCATION & BASIC MUST HAVE REQUIREMENTS:1) Bachelor’s degree in Business related field2) 5 years’ experience in customer service.3) Well versed of the UAE government service excellency program.4) Fully aware of ISO 10001, 10002.5) Experience in Establishing metrics, goals and objectives for the customer service team that support strategic initiatives.6) Experience in Assisting representatives in translation of customer expectations into working solutions including resolution of issues and problems regarding shipment options, credits, transportation, pricing, and invoicing.7) Well versed of the newest global trends in the customer services around the world.2017-08-16 12:34:55
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Customer Service Executive
Customer Service Executive
(1-3 Yrs )Confidential Company |
Dubai - United Arab Emirates |
16-08-2017Urgently Required customer service Executive for renowned Retail company -Female only-Fluent in English /Hindi, Arabic-Any Nationality-Must be present in UAE-5days a week office ***** Salary : AED 2500/- + Incentive +Accommodation + Transportation+Insurance. Mail At: [email protected]2017-08-16 11:25:27
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Customer Service (Arabic )
Customer Service (Arabic )
(2-5 Yrs )Cleanco Services |
Dubai - United Arab Emirates |
16-08-2017Responsibilities:
Receiving phone calls and taking orders.
Booking the one off job appointment.
Directing the client request for regular booking.
Ensuring maximum customer satisfaction.2017-08-16 14:52:42
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Customer Care/Service Executive
Customer Care/Service Executive
(1-2 Yrs )Stratum |
Dubai - United Arab Emirates |
16-08-2017ROLE: YOU will provide exceptional customer service to a portfolio of clients by advising and assisting them for service charge collection, updating the CRM, and attending to client complaints.SKILLS: Diploma/University Degree; customer focused individual experienced in a telephonic and face to face role; Proficiency with IT systems and General Administration; A Dedicated Personality/Presentation with the Desire to Provide Exceptional service to Clients Fluent English and second language (Urdu/Hindi/Arabic/Farsi/Russian)2017-08-16 15:37:45
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Customer Service Manager
Customer Service Manager
(Fresher )Al Ghurair Investment |
Dubai |
16-08-2017Role :customer service Manager will be responsible to manage and expand the recently created customer service department. Order Fulfillment, Documentation management, customer updates on orders, Complains Management will be the key areas of focus.
Oversee the Sales order validation and creation as per the company processes, policies and lead times
Oversee order fulfillment activities performed by the customer service executives to ensure that all orders are being communicated to production planner and procurement teams to enable packaging material purchases and production
Oversee the documentation process to ensure that the documentation officers create all necessary documents to allow on time dispatch as per approved customer Cut off dates
Manage Communications with Key customers on any query / issue related to order fulfillment.
Oversee the complaint management process to ensure that all customer complains are being addressed as per the organization SLA lead times.
Train and Coach the customer service executives team to be able to build a proactive & effective team with positive and can do attitude mindset.
Develop further processes and policies related to customer service activities to increase control while smoothening processes.
Assist in the implementation of a CRM system to manage customer communications and complains
Assist in customer Satisfaction Surveys activities and results analysis.
Review and validate a set of daily / weekly / monthly / quarterly reports and presentation that will summarize the customer service activities and provide visibility to Supply Chain Manager on overall load and progress.
Requirements :Bachelor or Master degree preferably in relations with Supply Chain function.
Professional Experience min. 5 to 7 years within the customer service Function, preferably with a recognized / multinational organization
People management experience is a must
Candidate with experience in FMCG industry will be preferred
Experience / knowledge of shipping / Sales documentations requirements is preferred
Previous experience with CRM system will be a plus
Excellent communication skills
Knowledge of ERP and CRM systems
Process oriented
Can do and positive attitude
Presentation & reporting skills
Arabic a plus but not a must (written / spoken)2017-08-16 23:56:19
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Customer Service Executive
Customer Service Executive
(1-10 Yrs )Inchcape Shipping Services (ISS) |
Dubai, UAE |
16-08-2017Western/European experience is mandatory.
College educated.
customer service Certifications related to Shipping agency.
Knowledge of port operations.
Knowledge of customer base and their requirements.
Working knowledge of operating and / or CRM (customer Relationship Management) systems
Relevant experience of working within a customer service center in the marine / shipping services industry. Western/European experience is mandatory.
Experience of working to pre-defined processes and procedures and delivering work in accordance to SLA (service Level Agreements)
Strong English communicator both written and verbal(mandatory)
Good level of numeracy
Competent user of Microsoft Office suite including Outlook, Excel and Word
Local Europe port knowledge(Desirable)
Ability to communicate any other European languages(Desirable)
Eligibility to work in the Dubai UAE.2017-08-16 11:41:40
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Customer Service Representative
Customer Service Representative
(Fresher )Nimbus Resource Solutions |
Dubai |
16-08-2017customer service Representative Dubai, Jebel Ali - Up to AED12000 MAXIMUM + Flight + Medical
An opportunity has arisen in this Technology company for an experienced customer service Executive who is coming from a logistics background. The job holder will ensure proper follow up and administration of customer orders within the zone (South Africa). The individual will follow up on sales activities from receipt of Purchase Order from customer up to delivery in coordination with sales team, manufacturing and clients.
Manage all customer contact relating to operational activity.
Create and maintain customer SLA documents.
Management of order expectations, customer order status and maintaining customer WIP tables.
Utilize various internal systems to process customer actions (change requests/ none-complaint reports ect).
Ensure that all order entry, invoice, dispatch specifications are entered and
processed in an accurate and timely fashion.
Ensure pipeline accuracy by providing sales teams with regular customer feedback
and weekly Revenue reports.
Communicate customer requirements internally, chasing progress with all departments (Manufacturing, service Center, Sales, Technical Support..)
Develop specialised knowledge of ERP systems to process orders (AX).
Ensure that all order entry, invoice, dispatch specifications are entered and
processed in an accurate and timely fashion.
Invoicing based on the terms agreed with the customer
Gain an understanding of and ensure compliance with all relevant internal and
external rules, regulations and procedures that apply to the conduct of the business in which you are involved.
Follow and maintain HR values, processes and policies.
Requirements
Key Skills and Experience:
University degree + 3 to 4 years experience in a similar role (logistics company)
Experienced working within a fast moving logistics environment
Process oriented and good understanding of customer Support specific processing especially related to orders management and delivery.
Multi-task and produce accurate documents and reports.
Demonstrate strong detailed oriented skills, be service-oriented, self-motivated, and a team player.
While working in a pressurized working environment, resolve unexpected conflicting demands with assertiveness and objectivity in a firm manner.
Be approachable and solution-oriented in resolving issues, with an enthusiastic can do attitude.
Maintain a professional demeanour when interacting with management, employees and external contacts.
Consistently exercise discretion in handling interactions, and in directing internal and external customers to the appropriate party for resolving problems or complex issues.
Perfect command of IT tools and Software.
Fluent in English2017-08-16 12:44:28
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