call Center Supervisor 
INR7"YEARLY"
Call Center SupervisorFull Time (3-5 Yrs )confidental company |
Al Kuwait
,
Kuwait
Kuwait
0al kuwait
Kuwait
Not Mentioned
kuwait
0kuwait
|
12-11-2018 2019-02-10General PurposeManage a team of call center agents, be available to affect the entirety of the team?s operations, manage by walking around, be visible to answer questions, take calls that your agents can?t handle and be available when an agent appears to need assistance.Monitor the line and track inbound / outbound calls. Keep agents aware of inbound/outbound calls, calls waiting, abandonment rate, etc.Motivate and encourage agents through positive communication and feedbackMain Job Tasks and Responsibilities Introduce new staff membersCommunicate company informationAnswer questions and commentsSpend 20 to 30 minutes reviewing the agent?s performance with the agent. Use a formal monitoring checklist at least one monitoring evaluation with each agent every two weeksKeep track of attendance, daily statistics, paid time off, sick time, etcEnsure administrative bookkeeping is accurateCreate and maintain files on each agent as they relate to attendance, production, and reviewsDivide the team into three groups (top, middle and bottom)Interview and recruit new staff and schedule existing staff to meet service level objectivesDevelop schedules with agents each month to ensure call center objectives are covered.Schedule residual training, departmental meetings, sales training, and computer trainingTruly understand what your call center agents are facingWork with management on refining and scheduling appropriate training sessionsDevelop contests, awards and themes that increase agents? loyalty and focusEstablish monthly meetings with other departments to review call center operations2018-11-12 22:40:24 |
call Center Agent
INR7"YEARLY"
Call Center AgentFull Time (1-10 Yrs )Hassan Allam Properties (HAP) |
Egypt
Not Mentioned
egypt
0egypt
|
12-11-2018 2019-02-10- Handle inbound and outbound customer inquiries.- Handling complains and directing them to the specialized department- Communicate with other departments to close cases.- Daily utilize CRM system to track and update leads
REQUIREMENTS:
- 0-2 years of experience- Fluency in English Language.- Presentable- Excellent telephone presence- The ability to communicate in both verbal and written forms- call Center and Customer Service background is a plus2018-11-12 22:20:40 |
call Centre Officers
INR7"YEARLY"
Call Centre OfficersFull Time (5-10 Yrs )Asiapower Overseas Employment Services |
Saudi Arabia (saudi Arabia)
Not Mentioned
saudi arabia (saudi arabia)
0saudi arabia (saudi arabia)
|
10-11-2018 2019-02-08Determines requirements by working with customers.Answers inquiries by clarifying desired information; researching, locating, and providing information.Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Fulfills requests by clarifying desired information; completing transactions; forwarding requests.Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.Maintains call center database by entering information.Keeps equipment operational by following established procedures; reporting malfunctions.Updates job knowledge by participating in educational opportunities.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.?? Hiring Location: Mumbai2018-11-10 17:37:48 |
call Center Advisor
INR7"YEARLY"
Call Center AdvisorFull Time (2-5 Yrs )AGMC |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
United Arab Emirates
Not Mentioned
united arab emirates
0united arab emirates
|
09-11-2018 2019-02-07Coordinating the internal customer care team,
Answers inquiries by clarifying desired information; researching, locating, and providing information,
Ensuring that the internal and external customer teams are acting according to BMW standards,
Maintains call centre database by entering information.
Following-up on implementation of action plans,
Monitoring, reporting and analyzing the customer complaints,
Ensuring the implementation of QMA procedures,
Controlling and monitoring customer data updates,
Controlling and maintaining CRM system,
Sells additional services such as BSI (Warranty Package)
Arranging booking for service appointments,
Putting forward suggestions for improving the quality on customer services,
Conducting and analyzing internal quality checks
Increasing customer satisfaction and loyalty,
Optimizing work processes that influence customer satisfaction in cooperation with the respective department heads,
Handling customer complaints on priority basis,
Improving the overall quality on the service,
Developing and implementing customer care actions and initiatives for Service Department.2018-11-09 22:16:39 |
call Center Agent
INR7"YEARLY"
Call Center AgentFull Time (2-5 Yrs )CITY MAIDS |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
United Arab Emirates
Not Mentioned
united arab emirates
0united arab emirates
|
09-11-2018 2019-02-07Filipina female call Center agent with minimum of three years experience in the same field required to join immediately a reputed company in Deira-Dubai,
At least 2-5 years minimum experience.2018-11-09 22:10:35 |
call Centre Manager
INR7"YEARLY"
Call Centre ManagerFull Time (8-15 Yrs )Zulekha Hospital |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
United Arab Emirates
Not Mentioned
united arab emirates
0united arab emirates
|
09-11-2018 2019-02-07Leading Hospital in Dubai is looking for young and dynamic European / Western female to manage and supervise Hospital call Centre.
To assist the provision of overall leadership and direction for the call centre staff.
To provide control over quality and quantity of call centre activities through regular monitoring and measurement including adherence to service standards and utilizing resources in the most efficient manner.
Should be familiar with score card / Key Performance Indicators (KPIs) to measure and maximize the staff performance.
To implement and manage service standards for delivery
To ensure established policies and procedures are adhered to.
To support the development of a robust customer services training programme and implement within the call centre.
Responsible for managing staff duty rota
Experience: 10+ Years2018-11-09 22:10:33 |
call Centre Representative
INR7"YEARLY"
Call Centre RepresentativeFull Time (0-2 Yrs )Glossy Globe |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
United Arab Emirates
Not Mentioned
united arab emirates
0united arab emirates
|
09-11-2018 2019-02-07We are a newly established company that provides software and marketing solutions to clients as well as businesses. Our Uber-like software platform requires customer service support via call centre. We are looking for enthusiastic and motivated people that are fluent in English to join our team permanently. call centre representatives are responsible for achieving team targets, ensure customer retention and develop new business.
Salary range: AED2200-AED3000/month
Our office is centrally located at Blue Bay Tower at Business Bay (close to The Dubai Mall).
Please submit your application along with any questions you may have.
Responsibilities:
Attend to inbound and outbound calls
Ability to work with scripts and within defined communication guidelines
Record information into manageable format (CRM)
Work in a team and independent environment2018-11-09 22:00:41 |
Programmer - Microsoft dynamic Navision
INR7"YEARLY"
Programmer - Microsoft Dynamic NavisionFull Time (2-8 Yrs )City Star Management Consultants |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
United Arab Emirates
Not Mentioned
united arab emirates
0united arab emirates
|
09-11-2018 2019-02-07Should Configure, develop and implement using Microsoft dynamics NAV.
Minimum 2 years of experience required.
Indian Male Only.2018-11-09 21:58:27 |
call Centre Manager
INR7"YEARLY"
Call Centre ManagerFull Time (3-8 Yrs )Confidential Company |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
United Arab Emirates
Not Mentioned
united arab emirates
0united arab emirates
|
09-11-2018 2019-02-07Job Purpose : • To provide excellent customer care service by providing a prompt, efficient and courteous service to callers.Responsibilities :• Prepares and presents report during Managers Meeting on weekly and monthly basis• Handling the most complex customer complaints or enquiries• Being visible at all times to all call centre staff• Manage day to day operations ensuring weekly sales and objectives are met• Holds weekly staff meeting to improve performance and sales• Managing the daily running of the call centre team success• Monitoring random calls to improve quality, minimize errors and track operative performance• Analysing data against budget figures on a weekly and/or monthly basis• Prepares call centre performance reports by analysing Key Performance Indicator• Reviewing the performance of staff, identifying training needs and planning training sessions• Ensuring high quality and accuracy of work from call centre staff• Setting and meeting performance targets for efficiency, sales and quality• Ensures excellent customer service satisfaction• Reports to Area Manager2018-11-09 21:51:14 |
dynamic Web Developer
INR7"YEARLY"
Dynamic Web DeveloperFull Time (1-10 Yrs )Streit Group |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
Uae
Not Mentioned
uae
0uae
|
09-11-2018 2019-02-074-5+ years of proven working experience in rapid web development with minimum of two years mobile app development experience.A solid understanding of web application development processes, from the layout/user interface to relational database structures.You have built and published at least one great business, corporate or productivity mobile application available on the App Store/Play Store.Experience with device level data protection and encryptionDemonstrated understanding of complete mobile development life cycleSolid understanding of navigation and GUI for maximizing usability.Understanding the benefits of SEO and the development skills to support SEO is a MUST.Strong communication and writing skills.Strong organization skills to manage multiple timelines and complete tasks quickly within the constraints of managements timelines.Ability to work with team and in a fast-moving environment.Ability to work effectively as an individual for quick turnaround of enhancements and fixes.Responsible for meeting expectations and deliverables on time and in high quality.Effectively develops in a clean, well structured, easily maintainable format.Demonstrates creative, technical and analytical skills.2018-11-09 21:46:56 |
call Center Operations Manager
INR7"YEARLY"
Call Center Operations ManagerFull Time (7-10 Yrs )Intelenet Global Services FZ-LLC |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
United Arab Emirates
Not Mentioned
united arab emirates
0united arab emirates
|
09-11-2018 2019-02-07- Ensure all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPI’s) defined for the clients are met/exceeded- Performance of root cause analysis for non-achievement of SLAs/KPI’s and development and execution of remedial solutions- Manage all operations staff and ensure they are adequately trained and equipped to deliver superior service- Review and analyze performance reports against targets on a weekly/monthly basis with team leaders and investigate causes for performance deviations - Ensure process compliance with all business rules, regulatory and adherence to all operational processes and procedures- Manage performance of individuals and teams through effective performance management techniques, career planning strategies and sharing of best practices- Perform trend analysis on MIS/ data and identify deficiencies (tools, metrics and reports) and recommend solutions- Mentor and ensure smooth induction of new hires in the process- Develop strategic & tactical plans to identify, analyze and effectively respond to client needs, emerging trends and best practices - Work closely with HR to ensure high employee morale and retention initiativesRequirements- Arabic Speaker with very good English is a must- 7-10 years of experience in a service industry with 5 years in a BPO/call center- Healthcare Industry Background is a mustInterested qualified candidates may send their resumes to: hr.dubai@intelenetglobal.com mentioning (gulf/Ops Manager) in the subject field.2018-11-09 21:20:19 |
Manager call Center Operations
INR300180003001-8000"YEARLY"
Manager Call Center OperationsFull Time (7-14 Yrs )DICETEK LLC |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
United Arab Emirates
Not Mentioned
united arab emirates
0united arab emirates
|
09-11-2018 2019-02-07The call Center Business Analyst is responsible for monitoring call center performance to ensure operational efficiency and alignment of business unit objectives. This will involve analyzing call trends and patterns to understand the impact to Key Performance Indicators and reporting findings, including ideas for improvement, to management. This position will work closely with call center Management, Technology and Business to identify and resolve issues that impact call center performance. This position is also responsible for monitoring Market trends and identifying & driving Best practices for call Center services.2018-11-09 20:26:57 |
call Center Agent
INR7"YEARLY"
Call Center AgentFull Time (3-5 Yrs )Company Name Confidential |
Dubai
United Arab Emirates
United Arab Emirates
0dubai
|
09-11-2018 2019-02-07•
Handle multi line telephone system efficiently and accurately applying
the company telephone etiquettes & call handling system• Manage
the computer booking system efficiently and ensure communication is
accurate throughout the spa and that all documents and systems reflect
the correct situation of the spa• Ensure all the incoming calls are attended within the decided time frame and able to convert every customer calls to sales2018-11-09 20:20:51 |
call Centre Manager
INR7"YEARLY"
Call Centre ManagerFull Time (3-8 Yrs )Confidential |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
United Arab Emirates
Not Mentioned
united arab emirates
0united arab emirates
|
09-11-2018 2019-02-07Job Purpose : • To provide excellent customer care service by providing a prompt, efficient and courteous service to callers.Responsibilities :• Prepares and presents report during Managers Meeting on weekly and monthly basis• Handling the most complex customer complaints or enquiries• Being visible at all times to all call centre staff• Manage day to day operations ensuring weekly sales and objectives are met• Holds weekly staff meeting to improve performance and sales• Managing the daily running of the call centre team success• Monitoring random calls to improve quality, minimize errors and track operative performance• Analysing data against budget figures on a weekly and/or monthly basis• Prepares call centre performance reports by analysing Key Performance Indicator• Reviewing the performance of staff, identifying training needs and planning training sessions• Ensuring high quality and accuracy of work from call centre staff• Setting and meeting performance targets for efficiency, sales and quality• Ensures excellent customer service satisfaction• Reports to Area Manager2018-11-09 19:56:08 |
call Centre Supervisor
INR7"YEARLY"
Call Centre SupervisorFull Time (1-3 Yrs )Glossy Globe |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
United Arab Emirates
Not Mentioned
united arab emirates
0united arab emirates
|
09-11-2018 2019-02-07We are a newly established company that provides software and marketing solutions to clients as well as businesses. Our Uber-like software platform requires customer service support via call centre. We are looking for an experienced call centre supervisor/manager who is passionate about leading a team. call centre representatives are responsible for achieving team targets, ensure customer retention and develop new business. call centre supervisor is responsible for coordinating staff and stick to work schedule.
Salary range: AED3500-AED5500/month
Our office is centrally located at Blue Bay Tower at Business Bay (close to The Dubai Mall).
Please submit your application along with any questions you may have.
Responsibilities:
- Manager call centre team (up to 5 staff)
- Focus on provided KPIs (quality of service, number of calls etc)
- Provide senior management with regular and comprehensive reports and feedback
- Deliver customer service and relevant communications2018-11-09 18:14:54 |
Arabic - Lead Ambassador - call Center Supervisor
INR7"YEARLY"
Arabic - Lead Ambassador - Call Center SupervisorFull Time (2-5 Yrs )Frontier IQ |
Dubai
United Arab Emirates
United Arab Emirates
0dubai
|
09-11-2018 2019-02-07Â
Job Title:
Lead Ambassador – call Center Supervisor
Department:
call Center
Reporting Directly to:
Account
Manager
Main objectives of the position:
To
support the Brand Ambassadors by assisting them in identifying their
potential, continuous monitoring and coaching of their performance. To
maintain a professional working relationship with the external clients.
Â
Detailed responsibilities:
Lead and manage a
team of Brand Ambassadors (4 to 8)
Handle
recruitment and training of newly appointed Brand Ambassadors.
Develop monthly
shift schedule and ensure proper allocation of resources according to
projected activities
Monitor closely
and coach the Brand Ambassadors on product knowledge, after sales services,
complaint handling , brand policies etc.
Help the
development and improvement of the BA’s through coaching sessions and
development of support tools.
Report daily,
weekly and monthly results on contact centre and agent key performance
indicators
Recommend actions
to improve the service
Provide
guidance and support to Brand Ambassadors on handling and investigating
complaints
Handle
problems and issues and escalate to Account Manager when needed
Handle
inbound and outbound requests in case of overflow that cannot be handled by
the BA’s
Handle
additional assignments as instructed by Account Manager
May be required to carry
out additional responsibilities from time to time according to the needs of the
business
Act as a Lead
Ambassador for the Brand
Educational Qualifications:
University
or College Degree
Â
Professional Qualifications:
Previous
experience in customer service and / or call
Centre as
supervisor or manager
Background in the
timepiece and jewellery industry and / or in luxury items
3-5
years experience as sales representative or in customer service (5 star
hotels, top high end department stores, private jets / yachts)
Â
Competencies required:
Product
& policies (knowledge on creations & brand service policies)
Highly active
listening skills
Computer and
telephone skills
Attentive to detail
Excellent English /
Arabic language skills (written and oral)
Optimal knowledge of
products, after sales services and policies (technical details)
Optimal knowledge on technical
(tools, processes)
Personal (relations
management, capacity to handle difficult situations escalated from BA’s,
stress resistant)
Team spirit
Self-motivated2018-11-09 17:58:43 |
Need Microsoft dynamic Axapta Functional (Finance/ T& L)
INR7"YEARLY"
Need Microsoft Dynamic Axapta Functional (Finance/ T& L)Full Time (0-3 Yrs )PreludeSys India Limited |
Chennai
,
Not Mentioned
chennai
0chennai
Bengaluru
,
Not Mentioned
bengaluru
0bengaluru
Bangalore
,
Not Mentioned
bangalore
0bangalore
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
Uae
Not Mentioned
uae
0uae
|
09-11-2018 2019-02-072 years experience on Microsoft dynamic Axapta Functional (Finance/ T& L).Experience on Finance/ T& L.End to end experience on implementation projects. (Required)2018-11-09 17:58:34 |
call Center Supervisor
INR7"YEARLY"
Call Center SupervisorFull Time (3-8 Yrs )For a Restaurant Chain |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
United Arab Emirates
Not Mentioned
united arab emirates
0united arab emirates
|
09-11-2018 2019-02-07We are currently looking for a call Center Supervisor personals for a Restaurant Chain Based in Dubai.2018-11-09 17:21:14 |
Arabic call Center Agent
INR7"YEARLY"
Arabic Call Center AgentFull Time (1-6 Yrs )NAFFCO FZE |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
United Arab Emirates
Not Mentioned
united arab emirates
0united arab emirates
|
09-11-2018 2019-02-07Obtains client information by answering telephone calls; interviewing clients; verifying information.Informs clients by explaining procedures; answering questions; providing information.Maintains communication equipment by reporting problems.Accomplishes sales and organization mission by completing related results as needed.
Obtains client information by answering telephone calls; interviewing clients; verifying information.Informs clients by explaining procedures; answering questions; providing information.Maintains communication equipment by reporting problems.Accomplishes sales and organization mission by completing related results as needed.2018-11-09 17:09:39 |
MS dynamic Functional GP Consultant Tech & Functional with Pre-Sales
INR7"YEARLY"
MS Dynamic Functional GP Consultant Tech & Functional with Pre-SalesFull Time (4-9 Yrs )Palette IT Services |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
Uae
Not Mentioned
uae
0uae
|
09-11-2018 2019-02-07Job Description: Good Functional Experience.Good Pre sales Experience.Excellent communication skills to impress customer.Convince clients with talks to go with the product.Strong product knowledge.Since always demos won't be there he has to implement.Manage implementation projects.End user training.Technical, it will be added advantage.2018-11-09 04:08:26 |
