Express Operations Leader (Formal Clearance) - 3416401

Aramex International
  • Express Operations Leader (Formal Clearance) Jobs in Cairo - 3416401

    Aramex International
  • 4 - 6 Years
  • Cairo - Egypt
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Job Description

Providing a pro-active, prompt, reliable, and professional personalized service to customers in the area of customs clearance processes- Act as link between our customers & Gateway customs clearance department- Respond to internal and external customer requests for the held shipment at customs in a timely and professional manner to ensure held shipments are processed to achieve optimum clearance times- Ensure global service excellence by achieving productivity- Trace performance and quality targets- Provide customers with a pro-active customer service including - Alerting customers to service failures - Alerting customers to delays in Clearance- Adherence to approved gateway operations special clearance - Service Level Agreement- Assist with resolution of the trace files where the problems specifically related to customs issues to support the prompt resolution of the files- To provide statistics and analysis to gateway manager to allow making informed decisions related to customers requests- Foster team approach with all fellow team members to achieve yearly department objectives and targets- Perform daily updates on timely mannerHandling customers complaints and special requests or any urgent collections or deliveries even at odd timesDevelop and maintain good working relationships with the customs authorities and airlines to facilitate the airport operationsOrganize the team and manage ground courier s substitutionFacilitate the flow of information horizontally and verticallyIdentify training needs for the team members and continuously improving their skills and capacityTrain, Monitor, and develop direct reportsSet KPIs and conduct annual performance evaluation for direct reportsHandle and control receiving process at the airport and monitors the clearance process to ensure its done according to the country local customs regulationsAdhere to company HSSE, compliance and sustainability corporate policiesHandle special projects when neededIdentify and resolve repetitive service failures and human errors and facilitate continues improvement

Profile Summary

Type:Company Job

Eligibility:Bachelor of Business Administration(Managem ent).

Industry:Logistics / Transportation / Warehousing / Courier

Function:Data Entry / Operations / Back Office Processing

Deadline:11th Aug 2020

Desired Candidate Profile

Express Operations Leader (Formal Clearance)

Company Profile

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