2295693
  • Lady in Red (Egyptain only) Jobs in Cairo - 2295693

    Lady in Red (Egyptain only) Kempinski Hotel
  • 2 - 3 Years
  • Cairo - Egypt
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Job Description

*Royal Maxim Palace KempinskiThe Royal Maxim Palace Kempinski is a haven of tranquillity in the heart of New Cairo Offering a range of palatial services, the hotel features the finest rooms coupled with the highest levels of service and is an ideal base from which to explore the amazing city of CairoThe hotel s optimum location on the city s ring road and its close proximity to Cairo International Airport make the hotel the perfect starting point from which to explore Cairo s treasuresLady in RedThe Lady in Red is an iconic symbol of Kempinski and is in essencethe Hotel Ambassador (or First Lady) As an extended arm of the General Managershe welcomes, meets and farewells hotel guests and is responsible for thecommunication with all guests providing highest quality service standards TheLady in Red is empowered to take immediate decisions in respect to guest wellbeingKey Responsibilities Communication of hotel & company philosophy and internal hotel representation Have an in-depth knowledge of the hotel and the geographical layout of the city surroundings Knowledgeable about all VIPs in-house, hotel functions and special events Collect as much feedback information on VIPs as possible (on daily basis) by checking eg Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by eg daily guest fact sheetsreports, newsletter, etc and ensure information is updated in the guest profile Welcome, facilitate and bid farewell to as many guests as possible Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure Liaise with FOM and GM, to prepare tailor made guest itinerary for Top VIP s when appropriate and coordinate VIP greetings and departures ahead of time Obtain as much information about a guest s stay to be entered in the guest history Welcome visitors to the hotel, assist with general information, internal promotions and directions Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction Maintain a record of all complaints and requests, follow up and inform concerned operating departments Perform special projects and related duties as assigned Walk throughout the hotel recognizing guests and engage with them appropriately Attend & participate in daily briefings as scheduled Report potential and existing hazards and rectified immediately Provide information to all guests regarding the services and possible internal promotions of the hotel Senior Management on any unusual circumstances that might affect guest service and expectation Take decisions on upgrades comps rebates etc as per stipulated hotel policies and procedures Participate in training programmesAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel

Profile Summary

Type:Company Job

Eligibility:Any Graduation.

Industry:Hotels / Hospitality

Function:Sales / Business Development

Deadline:11th Mar 2020

Desired Candidate Profile

Lady in Red

Company Profile

Not Mentioned



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