Telephone Operator - 2295524

Telephone Operator Westin Hotels & Resorts
  • Telephone Operator Jobs in Cairo - 2295524

    Telephone Operator Westin Hotels & Resorts
  • 1 - 3 Years
  • Cairo - Egypt
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Job Description

Job SummaryAnswer, record, log, and process all guest calls, requests, questions, or concerns Operate telephone switchboard station Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls Advise guest of any messages received Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message Receive, record, and relay messages accurately, completely, and legibly Activatedeactivate guest room message lights as appropriate Instruct guests on how to access the internet; transfer guests with problems to providers customer support line Test communications equipment to ensure it works properly Respond to special requests from guests with unique needs Contact appropriate individual or department as necessary to resolve guest call, request, or problem Follow up with guests to ensure their requests or problems have been met to their satisfaction Dispatch bell staff or valet staff as neededFollow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation Speak with others using clear and professional language; answer telephones using appropriate etiquette Develop and maintain positive working relationships with others; support team to reach common goals Comply with quality assurance expectations and standards Stand, sit, or walk for an extended period of time Enter and locate information using computers andor POS systems Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by SupervisorsMarriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

Profile Summary

Type:Company Job

Eligibility:Any Graduation.

Industry:Hotels / Hospitality

Function:Helpdesk / Customer Service / Telecalling

Deadline:11th Mar 2020

Desired Candidate Profile

Telephone Operator

Company Profile

Not Mentioned

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