hotel General Manager
INR7"YEARLY"
Hotel General ManagerFull Time (10-12 Yrs )Client of BAC executive recruitment |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
United Arab Emirates
Not Mentioned
united arab emirates
0united arab emirates
|
09-11-2018 2019-02-07On behalf of our client, a large local group of companies, we are looking to recruit a hotel General Manager to their new hotel which offer executive suites. You will be responsible of managing the personnel, financial operations, and the marketing activities. You will be responsible also day to day management of a hotel and its staff and you have commercial accountability for budgeting and financial management, planning, organizing and directing all hotel services, including front-of-house, food and beverage operations and housekeeping.2018-11-09 22:21:23 |
hotel Manager
INR7"YEARLY"
Hotel ManagerFull Time (3-6 Yrs )Client of Accor |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
United Arab Emirates
Not Mentioned
united arab emirates
0united arab emirates
|
09-11-2018 2019-02-07The hotel Manager is the Assistant of the General Manager. He represents him during his absence and is fully in-charge of the hotel's operation.
- To provide courteous and professional service and to maintain good working relationships with all colleagues throughout the hotel.
- To be fully aware of the policies and procedures of Sofitel Worldwide, the hotel and other legal regulations and to adhere to them.
- To have complete understanding of the hotel's policies and procedures relating to fire, safety and health.
- To draw up the monthly Executive On Duty Roster.
- To respond to changes in the departmental functions as dictated from time to time by changes in statutory regulations, industry requirements and/or changes in Sofitel or hotel policy.
- To embody Sofitel's culture, values and goals.
- To assist the General Manager and Divisional Head of Department with the compilation of the annual business plan and monthly re-forecast.
- To support the other Divisional Heads of Department in leading all departments in achieving the utmost guest satisfaction.
- To ensure that all ambassadors are fully empowered to handle guest complaints and to exceed the guest expectations.
- To monitor, coordinate all security related matters with the Security Manager to ensure safety and security including fire regulations laid by the hotel and local authorities. To ensure all Department Heads are aware and adhere to the fire procedures in case of fire alarm.
- Frequently tour both Front of the House and Back of the House areas of the hotel checking standards of cleanliness, maintenance, visibility and security.
- Regularly sample, inspect and control hotel products and services.
- Work closely with the Director of Engineering to ensure that appropriate measure are taken to maintain the upkeep of the hotel.
- In conjuction with the General Manager & Director of Sales & Marketing, maintain up-to-date knowledge of local and international market trends in order to continuously develop products and services to maintain and improve revenue streams and customer retention.
- To establish and maintain sales contacts with the industry segments ie. airlines, tour operators, travel trades, press, local and social communities.
- Is aware of financial issues such as revenue enhancement, costs, profits/losses cash flow etc., identifies opportunities to ensure sustainable profit growth is achieved through implementing cost effective methods.
- Assist in chairing the daily morning briefing with executives and key department heads to bring up matters requiring special attention and immediate follow up action.
- Develops and maintains a full set of detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance of all divisions.
- Responsible for ensuring that all corporate, regional, hotel and governmental reports are complied accurately and submitted in a timely manner.2018-11-09 22:21:00 |
Operations Manager GM hotel
INR7"YEARLY"
Operations Manager GM HotelFull Time (1-10 Yrs )italent |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
Uae
Not Mentioned
uae
0uae
|
09-11-2018 2019-02-07GENERAL MANAGER - hotelDubaiJOB SUMMARYMy Client is seeking to recruit a General Manager for their newly designated hotel division. Candidates with exposure of working with in a startup hotel will be most suited initial exposure will be focused on working with third parties and governmental organisations to deal with various start up concerns including licensing. Once established the general manager will have over-all responsible for the day-day-operations related to the hotel and its staff. You would have commercial accountability for budgeting and financial management, planning, organizing and directing all hotel services, including Front Office, Food and Beverage operations, Housekeeping, Engineering and Sales..MAIN DUTIES AND RESPONSIBILITIES Demonstrates and provide high level of leadership, guidance, and direction to the hotel management team as it strives to provide the highest quality in standards and services. Oversee the operational functions of the hotel, as per the Organizational chart of hotels. Hold regular morning briefings and monthly/weekly operational meetings with all head of the departments. Develop and manage the commercial and operational strategy for the hotel to drive optimal performance and achieve financial and other business targets. Commercial accountability for budgeting and financial management, planning, organizing and directing all hotel services, including Front Office, Food and Beverage operations, Housekeeping, Engineering and Sales. Ensure full compliance to hotel operating controls, SOPs, policies and procedures to ensure high level of service standards. Maximize revenue and profitability of the hotel. Develop and implement strategies to achieve a larger market share and attract new market segments for the hotel. Maintain effective relationships with key stakeholders, including owners, Group management, customers and suppliers. Business and people management. Responsible for the preparation, presentation and subsequent achievement of the hotels annual Operating Budget, Marketing & Sales Plan and Capital Budget. Actively participate in the development of all key managerial positions and manage effectively employee turnover, recruitment and employee development within budgeted parameters. Analyzing sales figures and devising marketing and revenue management strategies. Regularly and personally verify that guests are receiving personalized, thoughtful and generous service. Use guests and colleague feedback to make recommendations for improvements that drive performance and enhance the guest experience. Ensuring compliance with licensing laws, health and safety and other statutory regulations.
REQUIREMENTS:
JOB ACCOUNTABILITIES: Accountable for the hotels & Departments Operational Budget is adhered and controlled. Accountable for the monthly revenue targets. Accountable for brand development Minimizing guest complaints Ensure all Staffs are working in safe working environment. Ensure the hotel complies with all applicable regulations and legislation, including Health, Safety & Hygiene, employment legislation and financial reporting. Support internal and external audit teams to ensure risks are identified and controlled effectively.KEY PERFORMANCE INDICATORS (KPIs) Annual/Monthly Revenue targets (indicate figures). Full Occupancy capacity (supply vs. demand) Increased guest satisfaction level People Management (Staff turnover)2018-11-09 22:06:40 |
hotel Manager
INR7"YEARLY"
Hotel ManagerFull Time (2-3 Yrs )Rixos Premium Dubai |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
United Arab Emirates
Not Mentioned
united arab emirates
0united arab emirates
|
09-11-2018 2019-02-07We are looking for Talented hotel Manager to support the General Manager of Rixos Premium Dubai in day to day operation as well as helping other department heads in delivering optimal scorecard performance.
He/she will be responsible for executing robust commercial, operational and people management plans, and instilling brand-specific cultures within Rixos hotels.
The ideal candidates should meet the below requirements:
The incumbent must hands-on experience in hotel management of a Five Star hotel
Ideally, have experience in the Middle East or running international operations
Must have exceptional presentation skills
Excellent team management and leadership quality.
Relevant work experience in branded luxury 5 * hotels
F&B background is essential
Understanding of all hotel management best practices and related laws and guidelines
Excellent customer service skills as well as a business mindset
Decision-making and problem-solving skills
Reliable with an ability to multi-task and work well under pressure
Degree in Business Administration, hotel/Hospitality Management or relevant field2018-11-09 21:53:47 |
hotel MANAGER-UAE EXPERIENCE
INR7"YEARLY"
HOTEL MANAGER-UAE EXPERIENCEFull Time (3-4 Yrs )Al Khoory Hotels |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
United Arab Emirates
Not Mentioned
united arab emirates
0united arab emirates
|
09-11-2018 2019-02-07The hotel Manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and your hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the corporate office.Responsible for managing the hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience. A hotel Manager would also be required to manage between profitability and guest satisfaction measures.II. Main Duties and ResponsibilitiesOversee the operations functions of the hotel, as per the Organizational chart.Hold regular briefings and meetings with all head of departments.Ensure full compliance to hotel operating controls, SOP s, policies, procedures and service standards.Lead all key property issues including capital projects, customer service and refurbishment.Handling complaints, and oversee the service recovery procedures.Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.Ensure all decisions are made in the best interest of the hotels and management.Deliver hotel budget goals and set other short and long term strategic goals for the property.Developing improvement actions, carry out costs savings.A strong understanding of P&L statements and the ability to react with impactful strategiesClosely monitor the hotels business reports on a daily basis and take decisions accordingly.Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.Prepare a monthly financial reporting for the corporate office and stake holders.Draw up plans and budget (revenues, costs, etc.).Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment s and services.Act as a final decision maker in hiring a key staffs.Coordination with HOD's for the execution of all activities and functions.Overseeing and managing all departments and working closely with department heads on a daily basis.Manage and develop the hotel Executive team to ensure career progression and development.Be accountable for responsibilities of department heads and take ownership of all guest complaints.Provide effective leadership to hotel team members.Lead in all aspects of business planning.Respond to audits to ensure continual improvement is achieved.Corporate client handling and take part in new client acquisition along with the sales team whenever required.Assisting in residential sales as and when required and development with strong sales prospects.Responsible for safeguarding the quality of operations both (internal & external audits).Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.Performed other duties and responsibilities as and when required.III. JOB ACCOUNTABILITIESAccountable for smooth running of hotel operations.Guest SatisfactionRevenue GenerationBudget achievementBusiness DevelopmentIV. KEY PERFORMANCE INDICATORS (KPIs)Monthly Revenue targets.Guest SatisfactionBudget achievementStaff satisfactionBusiness DevelopmentV. COMMUNICATION & WORKING RELATIONSHIPSExternal : Travel AgentsCorporate Offices/ CompaniesInternal : General Manager-HospitalityFinancial Controller-HospitalityHR Manager- HospitalityFront Office StaffReservation StaffFinance StaffFood & Beverage StaffHousekeeping Staff2018-11-09 21:32:02 |
hotel Nurse
INR7"YEARLY"
Hotel NurseFull Time (1-10 Yrs )Hyatt |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
Uae
Not Mentioned
uae
0uae
|
09-11-2018 2019-02-07Qualifications: * Bachelor Degree in Nursing * With active DHA license (preferred) * Previous experience in a hotel environment is an asset * Proven knowledge in Dubai Health Authority regulations for Health Services and Occupational Health and Safety * Strong and effective communication skills , both verbal and written. * High attention to detail and excellent organizational skills * Ability to work in high pressure situations * Computer literate in Microsoft Word, Excel , PowerPoint, Outlook and InternetHyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.2018-11-09 21:27:20 |
hotel Chief Engineer
INR7"YEARLY"
Hotel Chief EngineerFull Time (0-8 Yrs )Skyking Group |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
Uae
Not Mentioned
uae
0uae
|
09-11-2018 2019-02-07Manage maintenance operations of hotel facility, including guest rooms, building structure,all Mechanical, Electrical, H.V.A.C. systems, power plant, reverse osmosis water plant, sewage treatment plant &related equipt.in accordance with guest service2018-11-09 21:21:38 |
Contracting Manager - hotel Technology
INR7"YEARLY"
Contracting Manager - Hotel TechnologyFull Time (5-10 Yrs )CONFIDENTIAL |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
United Arab Emirates
Not Mentioned
united arab emirates
0united arab emirates
|
09-11-2018 2019-02-07CONTRACTING MANAGER
Our Client, a dominant company that provides an integrated hotel reservation system and Revenue Maximizing Solutions to hotels, resorts and the ever-growing hospitality industry, hotels & Tour Operators. Its strong online hotel reservation systems and intelligence software enable hotels and tour operators to handle and operate online bookings efficiently and effortlessly. They are setting up operations in UAE to cater to the needs of Booming hotel /Travel and Leisure Industry (Mainly hotel Industry)
They are seeking to hire someone who has rich experience from similar technology driven Leisure industry within UAE and other countries in GCC. He/She should have strong experience in Contracting.
The candidate assigned on this challengingrole shall be responsible for the following:
Act as the key point contact for accommodation supplier vendors to maintain the relationship for matters related to contracting, operational, commercial or financial activities.
Negotiate the initial purchase quality metrics of the contract with new suppliers and contract renewals. Conditions include rate, inventory, offers, release periods, marketing contributions, overrides, cancellation policy, credit terms etc.
Maintain & expand the supplier portfolio according to targets, ensuring product diversity for our customer base:3*-5*, hotels, Travel & Tours operators etc
Identify and negotiate with key partners preferential conditions in direct coordination with
the immediate superior & promote the commercial opportunities.
Periodic presentations on analysis, future plans and tactics will be required.
Ideal candidate should be graduate with at least 5 years of experience working for hotel/Travel Technology entities.2018-11-09 21:12:21 |
Project Manager hotel Furniture
INR7"YEARLY"
Project Manager Hotel FurnitureFull Time (1-10 Yrs )italent |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
Uae
Not Mentioned
uae
0uae
|
09-11-2018 2019-02-07Qualifications:Bachelors degree in Interior Design, Project Management, Architecture, or related fieldMinimum 5+ years of furniture project management, preferably in the contract hotel furniture industryMUST have a driving license2018-11-09 21:06:19 |
Sales Executive hotel Furniture
INR7"YEARLY"
Sales Executive Hotel FurnitureFull Time (1-10 Yrs )italent |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
Uae
Not Mentioned
uae
0uae
|
09-11-2018 2019-02-07Qualification:Have at least 3+ years of successful selling PRODUCTS / SERVICES into the hotel and/or venue market in the Middle East.Strong interpersonal and communication (Excellent English written and verbal) skillsMUST have a driving license.2018-11-09 21:06:19 |
Sales Executive hotel Furniture
INR7"YEARLY"
Sales Executive Hotel FurnitureFull Time (1-10 Yrs )italent |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
Uae
Not Mentioned
uae
0uae
|
09-11-2018 2019-02-07Qualification:Have at least 3+ years of successful selling PRODUCTS / SERVICES into the hotel and/or venue market in the Middle East.Strong interpersonal and communication (Excellent English written and verbal) skillsMUST have a driving license.2018-11-09 21:02:16 |
hotel Manager
INR7"YEARLY"
Hotel ManagerFull Time (5-10 Yrs )Confidential |
Dubai
United Arab Emirates
United Arab Emirates
0dubai
|
09-11-2018 2019-02-07Â
Job Description:
·       Â
Responsible
for the day-to-day management of the hotel apartment and its staff.
·       Â
Commercial
accountability for budgeting and financial management, planning, organizing and
directing all hotel services (i.e. reception, concierge, reservations, housekeeping);
responsible for sales and marketing activities of the hotel apartment.
·       Â
Overview
and plans maximizing of profits, pay attention to the details
and sets example for staff to deliver a standard of service and
presentation that meets guests' needs and expectations.
·       Â
Conducts
regular meetings with heads of sections/department to coordinate and monitor
the progress of business strategies.
Responsibilities:
·       Â
Promotes
and markets the business
·       Â
Manages
budgets and financial plans, controls expenditure
·       Â
Maintains
statistical and financial records
·       Â
Settles
and achieves sales and profit targets
·       Â
Analyzes
sales figures and devising marketing and revenue management strategies
·       Â
Recruits,
trains and monitors staff
·       Â
Plans
work schedules for individuals/teams
·       Â
Deals
with customer complaints and comments
·       Â
Addresses
problems and troubleshoots
·       Â
Supervises
maintenance, supplies, renovations and furnishings
·       Â
Deals
with contractors and suppliers
·       Â
Ensures
security is effective
·       Â
Carries
out inspections of property and services
·       Â
Ensures
compliance with licensing laws, health and safety and other statutory
regulations.
Skills:
·       Â
Previous
experience with hotel management system.
·       Â
Good management
and people skills, communication and listening skills. Flexible and adaptable
to changes.
·       Â
Demonstrated
strategic, time management and organizational skills.
·       Â
Responsible
for ensuring consistent high quality of service.
·       Â
5 to
10Â year experience in hotel industry in the same position required, preferably
in 4 to 5 star hotel/resort experience in the GCC and other countries.
  Â
    2018-11-09 20:36:43 |
hotel Manager
INR7"YEARLY"
Hotel ManagerFull Time (2-5 Yrs )Apt Resources |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
United Arab Emirates
Not Mentioned
united arab emirates
0united arab emirates
|
09-11-2018 2019-02-07A reputed 4 star deluxe in Dubai is looking for hotel Manager.
Experience-
Preferably European national.
Candidate must have a strong Rooms Operation experience in hotels and hotels apartments.
Ages between 3540 years old2018-11-09 19:54:15 |
OPERATION MANAGER - hotel
INR7"YEARLY"
OPERATION MANAGER - HOTELFull Time (11-15 Yrs )SOS Recruitment consultants |
Dubai
United Arab Emirates
United Arab Emirates
0dubai
|
09-11-2018 2019-02-07 Our client, Property developer from Dubai is hiring candidate for below position. Operation Manager - hotel  Supervise overall operations for an assigned group of hotels. Responsible for directing all employee functions of these hotel properties in accordance with the policies and practices of the company.  Technical Skill Requirements: Â
High ethical standards, analytical ability, excellent communicator
Diverse experiences in sales, management and administration
Knowledgeable of all company policies and procedures included but not limited to accounting, human resources, operations and sales.
Computer Literacy
Decisive, educated facilitator experienced in resolving conflicts between different parties in a dispute
Â
Minimum education: Graduate
Experience required: Min 15 years of total experience
Salary – AED 50000-60000
UAE experience is must at least 3-5 years
Preferably in UAE available for an interview.2018-11-09 19:45:45 |
Analyst - hotel
INR7"YEARLY"
Analyst - HotelFull Time (1-10 Yrs )Atlantis |
Dubai
United Arab Emirates
United Arab Emirates
0dubai
|
09-11-2018 2019-02-07Kerzner International (Atlantis, One & Only and Mazagan) is looking to hire a dynamic Analyst for the Global Office in Dubai.
This role is responsible for optimizing the flow and quality of sales related data, also providing analysis and reporting in an on-going effort to increase overall productivity and effectiveness of the sales organization.
Key Duties and Responsibilities
- Consolidates and prepares overall company monthly/quarterly/annual performance reports for executives and sales management
- Liaises with on-property Sales team to ensure timely submission and evaluation of data for regular reports
- Assists with the development of tools to improve efficiencies that limit manual data manipulation
- Supports with training and support during roll-out of new business processes and/or standards
- Performs ad-hoc analysis, scenarios and benchmarking as needed and contribute to process improvement as and when business requires
- Develops marketplace analytics and competitive analysis to identify opportunities
- Maintains an effective budget expense tracking system for Global and Regional Sales teams
- Ensures that central files on pricing, special offers and contracts for all Kerzner resorts are kept current
- Works cross functionally across the company and recommends change based on trends and facts
- Manages multiple competing priorities simultaneously and drive projects to completionRequirements- Minimum 3 years of experience in a similar role
- Highly proficient in MS Office applications: Word, Excel, Power Point, and Outlook
- Excellent communication skills (both verbal and written in English) and interpersonal skills
- Professional interaction with clients and vendors
- Attention to detail and outstanding analytical skills
- Independent and self-reliant
- Able to meet deadlines
- Works effectively with minimal supervision
- Can-do attitude, proactive and resourceful
- Builds positive working relationships with colleagues at all levels of the organization2018-11-09 19:23:31 |
SALES EXECUTIVES - hotel PRODUCTS
INR5011000501-1000"YEARLY"
SALES EXECUTIVES - HOTEL PRODUCTSFull Time (2-7 Yrs )Apt Resources |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
United Arab Emirates
Not Mentioned
united arab emirates
0united arab emirates
|
09-11-2018 2019-02-07Vacancy Number: 992
Location: Dubai
Industry: Hospitality / Tourism / Recreative
Staff Level: Rank & File
Education requirement: Secondary
Industry experience required:
Experience in the same role:
Salary: AED 2,000up to 5,000
Other Benefits:2018-11-09 17:56:49 |
hotel Manager -UAE, Saudi
INR7"YEARLY"
Hotel Manager -UAE, SaudiFull Time (4-8 Yrs )Confidential |
Dubai
,
United Arab Emirates
United Arab Emirates
0dubai
United Arab Emirates
Not Mentioned
united arab emirates
0united arab emirates
|
09-11-2018 2019-02-07For a reputed 5* hotel group
Responsibilities:
provides overall leadership, guidance, and direction to the hotel management team as it strives to provide the highest quality in standards and services.
responsible for the day-to-day management of the hotel and its staff.
commercial accountability for budgeting and financial management, planning, organizing and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.
Responsible for maximizing profit
Taking care of details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations.
Business and people management
planning and organising accommodation, catering and other hotel services;
promoting and marketing the business;
managing budgets and financial plans as well as controlling expenditure;
maintaining statistical and financial records;
setting and achieving sales and profit targets;
analysing sales figures and devising marketing and revenue management strategies;
recruiting, training and monitoring staff;
planning work schedules for individuals and teams;
meeting and greeting customers;
dealing with customer complaints and comments;
addressing problems and troubleshooting;
ensuring events and conferences run smoothly;
supervising maintenance, supplies, renovations and furnishings;
dealing with contractors and suppliers;
ensuring security is effective;
carrying out inspections of property and services;
ensuring compliance with licensing laws, health and safety and other statutory regulations.2018-11-09 16:33:25 |
hotel Manager
INR7"YEARLY"
Hotel ManagerFull Time (1-10 Yrs )A Leading Engineering Company in the UAE |
Jeddah
,
Saudi Arabia
Saudi Arabia
0jeddah
Madina
,
Saudi Arabia
Saudi Arabia
0madina
Uae
Not Mentioned
uae
0uae
|
06-11-2018 2019-02-04-Has prior KSA market experience. -Is from sales & marketing background.-Has some preopening experience (anywhere in the world is fine, but strong preference is for Makkah preopening experience because its very specific). -Not necessarily a current GM (hotel Manager, Resident Manager, AEM, Operations Director, etc; could work, provided that the other requirements are met).-Generally, has good leadership skills and a positive attitude towards the KSA market.-Based in Madina and aware of local dynamics needed for business. (for Madina Location)-Commercial background.2018-11-06 22:30:00 |
hotel Manager
INR7"YEARLY"
Hotel ManagerFull Time (3-7 Yrs )Asala Holding |
Saudi Arabia
Not Mentioned
saudi arabia
0saudi arabia
|
06-11-2018 2019-02-04As a tour guide, your job will involve introducing tourists to the unique and popular attractions.Duties and responsibilities:Welcoming groups of holidaymakers at their starting point and announcing details of travel arrangements and stop-over points.Assisting holidaymakers check-in and settle into their accommodation.Communicating a range of information on itineraries, destinations and culture.2018-11-06 18:47:23 |
Liaison hotel
INR7"YEARLY"
Liaison HotelFull Time (0-1 Yrs )Confidential Company |
Jeddah
,
Saudi Arabia
Saudi Arabia
0jeddah
Saudi Arabia
Not Mentioned
saudi arabia
0saudi arabia
|
06-11-2018 2019-02-04Financial: Satisfied Shareholders
• Ensures that all requirements are correctly and efficiently communicated, followed through on, and completed to avoid unnecessary wastage.
• Communicate with the Food & Beverage Manager, Catering Coordinator, Butlers and other service personnel to ensure correct product, service and/or supply to eliminate waste.
• Able to work with a budget to control expenditure.
Customer Service: Delighted Customers
• Ensures that
• requirements are correctly understood, recorded, communicated, followed through, completed and reported on to ensure a 7-Star service to the standards of the hotel,
• Models the ‘7-Star’ Service ethic and Organizational Values – “nothing is too much trouble�.
• Observes guests and anticipate needs to ensure satisfaction.
• Works with other departments and functions to ensure smooth service flow while retaining healthy service relationships and minimising conflict.
• Ensures that an efficient translation service is provided for all non-Arabic speaking employees to ensure the minimum of communication breakdown.
Processes: Effective Processes
• Sets up and manages an effective communication interface between hotel and all other operating departments within the Greater structure.
• Control of quality of hotel hospitality offering by interpreting and communicating the commentary of the Principal efficiently and consistently.
• Conducts regular briefing meetings with all operating departments within the Greater structure to ensure cohesive effort and 7-Star hospitality.
• Sets up and maintains an efficient reporting procedure with the operating departments of the Greater,
• Alerts hotel Management of all upcoming events and preferences that will impact the Hospitality Service of the hotel,
• Assists the hotel Service, Logistics and Procurement departments in the achievement of their objectives.
Learning and Growth: Motivated and Prepared Workforce
• Participates in ad hoc On Job Training and coaching in departments to ensure effective service and operations,
• Participates in On Job Training of Protocol
• Reports on service deficiencies to the Human Resource Manager for the purposes of the design and implementation of appropriate ‘Drills’ and learning programmes,
• Reinforce training and quality standards with the teams,
• Develop and nurturing of interpersonal relationships (with colleagues and internal customers).
Innovation
• Actively seeks innovative ways to reduce cost and increase productivity and efficiency.2018-11-06 01:43:18 |
