Customer Service Executive - Inbound / Outbound Call
INR7"YEARLY"
Customer Service Executive - Inbound / Outbound CallFull Time (1-3 Yrs )Inaya Facilities Management Services LLC |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
31-08-2018 2018-11-29Job Purpose:Answer incoming calls from customers and logging the customer’s request, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Function as an intermediary between the client, the Operations team and the end user in order to coordinate the satisfactory fulfillment of the customer (viz. end user) request by the company providing a first level response.Call Handling•Response to all calls professionally and in a timely manner route calls to appropriate resource•Respond to customer inquiries and provide accurately response•Research required information using available resources•Provide customers with product and service information•Identify and escalate priority issues•Clearing the missed call alertsWork Requests•Classify and prioritize the work requests (as emergency, urgent and routine) for various end-user services received from the EAM administrator to activate the Operations team viz. , Soft Services etc. into taking prompt action•Despatch all scheduled and emergency Work requests to the Operations team for action•Upload the WR into CAFM•Call customers to schedule appointments for work requests received•Update all relevant information on WR into both EAM & CAFMCustomer Complaints•Handle and resolve customer complaints on calls•Record all customer complaints under CAP and escalate to the relevant department for an effective resolution.•Calls customer to gather feedback on closed WR’s.•Update all the feedback gathered under FBMS in CAFM•Close the FBMS records2018-08-31 20:42:02 |
Customer Service Executive
INR7"YEARLY"
Customer Service ExecutiveFull Time (0-2 Yrs )Inaya Facilities Management Services LLC |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
27-08-2018 2018-11-25Job Purpose:Answer incoming calls from customers and logging the customer’s request, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Function as an intermediary between the client, the Operations team and the end user in order to coordinate the satisfactory fulfillment of the customer (viz. end user) request by the company providing a first level response.Call Handling•Response to all calls professionally and in a timely manner route calls to appropriate resource•Respond to customer inquiries and provide accurately response•Research required information using available resources•Provide customers with product and service information•Identify and escalate priority issues•Clearing the missed call alerts Work Requests•Classify and prioritize the work requests (as emergency, urgent and routine) for various end-user services received from the EAM administrator to activate the Operations team viz. , Soft Services etc. into taking prompt action •Despatch all scheduled and emergency Work requests to the Operations team for action •Upload the WR into CAFM•Call customers to schedule appointments for work requests received •Update all relevant information on WR into both EAM & CAFMCustomer Complaints•Handle and resolve customer complaints on calls•Record all customer complaints under CAP and escalate to the relevant department for an effective resolution.•Calls customer to gather feedback on closed WR’s.•Update all the feedback gathered under FBMS in CAFM•Close the FBMS records2018-08-27 20:17:11 |
CAFM Administrator / IT Administrator
INR7"YEARLY"
CAFM Administrator / IT AdministratorFull Time (2-5 Yrs )Inaya Facilities Management Services LLC |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
27-08-2018 2018-11-25Job DescriptionRESPONSIBILITIESSupport Computer-aided Facility Management (CAFM) including management of hardware and software, administering key control for the facility, updating and maintaining the facilities aided software programs REQUIREMENTSBachelor Degree with Two (2) to Four (4) Years of facility management or related experience; Must be knowledgeable and well versed in the use of related software and associated hardware.Must have a wide range of knowledge, concepts, principles and practices in facility management issues and the skill to apply this knowledge to difficult and complex work assignments.Requires a demonstrated familiarity with applying project management techniques for developing new or modified facility management methods, approaches or procedures; to include the identification, evaluation and recommendation of solutions to complex issues and/or problems.Knowledge in MS SQLExperience in FSI Concept Evolution, asset management & Workflows (lite and pro)Experience in Crystal ReportsKnowledge in Server Management, particularly IIS Server, SMTP Server, DB Server.Understanding of .Net, HTML, and XMLExceptional skills in MS Excel2018-08-27 20:02:31 |
Inventory Controller
INR7"YEARLY"
Inventory ControllerFull Time (5-9 Yrs )Inaya Facilities Management Services LLC |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
17-09-2018 2018-12-16JOB Description:1.Receive Field Requisitions/Service Requests (FR/SR) , check for items requested are from the stock or new materials and has all the required information in the FR/SR prior to receipt2.Issue the materials available in the stock from any stores location where the material is available and generate Stores issue note. For materials not available in the stock or for new materials that need to kept in the stock, process the Field Requisition for procurement of these materials3.Supervise the off-loading of incoming materials, carry out physical inspection and physical count to verify quantity and quality is in line with the requirements mentioned on the purchase orders. Arrange for inspection with the requestors if required, complete the inspection prior to receiving the materials4.Process Goods receive Note upon inspection and receipt of the materials5.Keep raw material, spares, finished products and other stock items well stacked in the designated storage locations. All the stored materials should be easily accessible and safely handled as per HSE guidelines, standards and procedures6.The storekeeper should ensure that sufficient inventory is available at the stores to avoid being 'out of stock'. Monitor inventory levels at all items, identify obsolete and damaged materials7.Check for shortages and damages and prepare the necessary reports for damages and rejections. If required Non conformity Reports should be raised if the circumstance demands8.All material returns from the site should be thoroughly inspected before processing into the inventory and upon inspection should be stored at the designated locations. Seek necessary approvals prior to receipts.9.Follow up on all purchase return materials to the suppliers with the Procurement Department10.Maintain proper documentation and records for uniforms, hand tools and PPE materials-issues and replacements11.Ensure that the rules and regulations relating to the physical custody and preservation of all materials are followed12.Assist the Stores In-charge in the setup of site stores during the mobilization period of the new projects13.Carry out physical stock counts in line with the inventory stock take procedures and as per the planned schedules14.The store is kept clean , well-lit and ventilated at all times and should be compliant with Corporate HSE and housekeeping policies and guidelines.2018-09-17 21:51:26 |
Inventory Controller / Storekeeper
INR7"YEARLY"
Inventory Controller / StorekeeperFull Time (4-9 Yrs )Inaya Facilities Management Services LLC |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
17-09-2018 2018-12-16JOB Description:1.Receive Field Requisitions/Service Requests (FR/SR), check for items requested are from the stock or new materials and has all the required information in the FR/SR prior to receipt2.Issue the materials available in the stock from any stores location where the material is available and generate Stores issue note. For materials not available in the stock or for new materials that need to keep in the stock, process the Field Requisition for procurement of these materials.3.Supervise the off-loading of incoming materials, carry out physical inspection and physical count to verify quantity and quality are in line with the requirements mentioned in the purchase orders. Arrange for inspection with the requestors if required, complete the inspection prior to receiving the materials.4.Process Goods receive Note upon inspection and receipt of the materials.5.Keep raw material, spares, finished products, and other stock items well stacked in the designated storage locations. All the stored materials should be easily accessible and safely handled as per HSE guidelines, standards and procedures.6.The storekeeper should ensure that sufficient inventory is available at the stores to avoid being 'out of stock'. Monitor inventory levels at all items, identify obsolete and damaged materials.7.Check for shortages and damages and prepare the necessary reports for damages and rejections. If required Non-conformity Reports should be raised if the circumstance demands.8.All material returns from the site should be thoroughly inspected before processing into the inventory and upon inspection should be stored at the designated locations. Seek necessary approvals prior to receipts.9.Follow up on all purchase return materials to the suppliers with the Procurement Department.10.Maintain proper documentation and records for uniforms, hand tools and PPE materials-issues and replacements.11.Ensure that the rules and regulations relating to the physical custody and preservation of all materials are followed.12.Assist the Stores In-charge in the setup of site stores during the mobilization period of the new projects.13.Carry out physical stock counts in line with the inventory stock take procedures and as per the planned schedules14.The store is kept clean, well-lit and ventilated at all times and should be compliant with Corporate HSE and housekeeping policies and guidelines.2018-09-17 21:51:13 |
Facility Executive- Soft Service
INR7"YEARLY"
Facility Executive- Soft ServiceFull Time (3-8 Yrs )Inaya Facilities Management Services LLC |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
17-09-2018 2018-12-16Designation: Facilities ExecutiveLocation: DubaiRequirement: Immediate to joinFull TimeRoles & Responsibilities:1. Handle all Soft Services Activities of Site.2. Responsible to provide effective Cleaning services.3. Preparation of Skill Gap Analysis for Housekeeping Service.4. Responsible to train the resources if and when required.5. Coordinate with Specialist Contractors for all works and conduct the performance evaluation.6. SOW include ensuring that litter picking and cleaning all buildings on daily or monthly.7. Preparation of reports as per client schedule. Daily / Weekly/ Half yearly / Annual reports.8. Manage & supervise the maintenance of Special Services Equipment e.g. swimming pools, Passenger lifts, Fresh Air Handling units, Fire alarm systems etc. by authorized contractors in line with Company standards and procedures, SLA’s and agreed contractual terms.9. Conduct risk assessment and document, it prior to commencing the job in order to minimize accidents and incidents.10. Take adequate measures to mitigate the risk11. Ensure all HSE policies, processes, standards, and procedures are implemented on all sites in line with contractual obligations and international standards.Skills Required:1. Effective Communication Skills (Written & Oral)2. People Management Skills3. Problem Solving.4. Leadership Skill5. Project Management.6. Approachable.Qualification Required:Graduate in Hotel ManagementExperience: 3 - 5 years of experience in FM Industry.2018-09-17 21:06:09 |
Carpenter
INR7"YEARLY"
CarpenterFull Time (2-6 Yrs )Inaya Facilities Management Services LLC |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
17-09-2018 2018-12-16Requirement :Relevant technical qualifications and minimum 2 years of experience in the facilities management / maintenance industry is required. Having UAE valid driving license is an advantage.2018-09-17 18:31:18 |
Assistant Technician
INR7"YEARLY"
Assistant TechnicianFull Time (2-5 Yrs )Inaya Facilities Management Services LLC |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
14-09-2018 2018-12-13Requirement :Relevant technical qualifications and minimum 2 years of experience in the facilities management / maintenance industry is required. Having UAE valid driving license is an advantage.2018-09-14 18:31:24 |
Painter
INR7"YEARLY"
PainterFull Time (2-6 Yrs )Inaya Facilities Management Services LLC |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
14-09-2018 2018-12-13Requirement :Relevant technical qualifications and minimum 2 years of experience in the facilities management / maintenance industry is required. Having UAE valid driving license is an advantage.2018-09-14 18:31:22 |
Customer care representative – Telecall
INR7"YEARLY"
Customer care representative – TelecallFull Time (2-7 Yrs )Inaya Facilities Management Services LLC |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
11-09-2018 2018-12-10Job Description :Answer incoming calls from customers and logging the customer’s request, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Function as an intermediary between the client, the Operations team and the end user in order to co-ordinate the satisfactory fulfilment of the customer (viz. end user) request by the company providing a first level response.•Response to all calls professionally and in a timely manner - route calls to appropriate resource•Respond to customer inquiries and provide accurate response•Research required information using available resources•Provide customers with product and service information•Identify and escalate priority issues•Clearing the missed call alerts •Classify and prioritise the work requests (as emergency, urgent and routine) for various end user services received from the EAM administrator to activate the Operations team viz. , Soft Services etc. into taking prompt action •Despatch all scheduled and emergency Work requests to the Operations team for action •Upload the WR into CAFM•Call customers to schedule appointments for work requests received •Update all relevant information on WR into both EAM & CAFM•Monitor customer care e-mail to identify escalated requests. Respond to customer e-mails for update and clarification of action taken on escalated issues•Call customers to reschedule appointments for escalated work requests received in CSD queue•Co-ordinate with the client and customers for ‘No Access’ issues to enable communication with client to obtain access for resolution.•Check the voice mail and call back the customer •Handle and resolve customer complaints on calls•Record all customer complaints under CAP and escalate to the relevant department for an effective resolution.•Calls customer to gather feedback on closed WR’s.•Update all the feedback gathered under FBMS in CAFM•Close the FBMS records •Update the system with the accurate information –customer appointment date and time to create visibility for the client. (EAM & CAFM)•Ensure that appointments schedule are properly updated in both EAM & CAFM2018-09-11 23:09:29 |
Customer care representative Telecall
INR7"YEARLY"
Customer care representative TelecallFull Time (2-7 Yrs )Inaya Facilities Management Services LLC |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
11-09-2018 2018-12-10Job Description :Answer incoming calls from customers and logging the customer?s request, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Function as an intermediary between the client, the Operations team and the end user in order to co-ordinate the satisfactory fulfilment of the customer (viz. end user) request by the company providing a first level response.?Response to all calls professionally and in a timely manner - route calls to appropriate resource?Respond to customer inquiries and provide accurate response?Research required information using available resources?Provide customers with product and service information?Identify and escalate priority issues?Clearing the missed call alerts ?Classify and prioritise the work requests (as emergency, urgent and routine) for various end user services received from the EAM administrator to activate the Operations team viz. , Soft Services etc. into taking prompt action ?Despatch all scheduled and emergency Work requests to the Operations team for action ?Upload the WR into CAFM?Call customers to schedule appointments for work requests received ?Update all relevant information on WR into both EAM & CAFM?Monitor customer care e-mail to identify escalated requests. Respond to customer e-mails for update and clarification of action taken on escalated issues?Call customers to reschedule appointments for escalated work requests received in CSD queue?Co-ordinate with the client and customers for ?No Access? issues to enable communication with client to obtain access for resolution.?Check the voice mail and call back the customer ?Handle and resolve customer complaints on calls?Record all customer complaints under CAP and escalate to the relevant department for an effective resolution.?Calls customer to gather feedback on closed WR?s.?Update all the feedback gathered under FBMS in CAFM?Close the FBMS records ?Update the system with the accurate information ?customer appointment date and time to create visibility for the client. (EAM & CAFM)?Ensure that appointments schedule are properly updated in both EAM & CAFM2018-09-11 22:59:00 |
Electrician
INR7"YEARLY"
ElectricianFull Time (2-6 Yrs )Inaya Facilities Management Services LLC |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
11-09-2018 2018-12-10Requirement :Relevant technical qualifications and minimum 2 years of experience in the facilities management / maintenance industry is required. Having UAE valid driving license is an advantage.2018-09-11 18:31:21 |
Estimators
INR7"YEARLY"
EstimatorsFull Time (4-8 Yrs )Inaya Facilities Management Services LLC |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
04-09-2018 2018-12-03Requirement :Diploma / Graduate in Engineering degree with minimum 4 years of experience with in UAE, Preferably in contracting / FM industry.Responsible for studies, analyses and evaluates tender documents from a technical point of view in order to identify risk factors and to ensuring relevant standards for the overall risk assessment and bid decision.Expert in Bid evaluation & Identifies labor, material, and time requirement by studying proposals, blueprints, specifications and related documents.Problem Solving and analytical skills with attention to detail.Good communication, organizational and interpersonal skills.Proficient in Microsoft office with advance excel skills.Having UAE valid driving license is an advantage.2018-09-04 18:31:54 |
Team Leader Cum Pool Technician
INR7"YEARLY"
Team Leader Cum Pool TechnicianFull Time (4-8 Yrs )Inaya Facilities Management Services LLC |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
04-09-2018 2018-12-03Requirement :Relevant technical qualification with minimum 4 years of experience in the facilities management / maintenance industry.Must have got Middle East work experience in working as in-charge of swimming pool, fountain , water feature etc.Good knowledge on maintenance practices and procedures of swimming pool pump and chlorination systems, Fountain, plumbing and water features.Understanding of DM / ADM statutory requirements for testing swimming pool water quality and pH balance, chlorination, of fountain ,water feature , swimming pool operation and maintenance.Must hold a valid UAE driving license.2018-09-04 18:31:54 |
Facilities Manager
INR7"YEARLY"
Facilities ManagerFull Time (6-9 Yrs )Inaya Facilities Management Services LLC |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
04-09-2018 2018-12-03Requirement :Degree in Engineering (Mechanical, Electrical or Civil) with minimum 6 to 9 years’ managerial experience in Maintenance & Facilities Engineering.Strong Technical Knowledge of FM industry and Project Management experience.Demonstrable strengths in FM contracts’ management including SLAs and KPIsProven leadership and analytical skillsExperience in managing Profit & LossAbility to manage multilingual and multinational FM teams & service providers.High standards of commitment in Customer service, HSE and service quality.Excellent communication and people skills.2018-09-04 18:31:54 |
Senior Buyer
INR7"YEARLY"
Senior BuyerFull Time (5-10 Yrs )Inaya Facilities Management Services LLC |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
04-09-2018 2018-12-03Requirement :Bachelor degree with 5+ years of purchasing experience in UAE, preferably in Contracting/FM industry.Experience in leading and facilitating strategic source selection and building a strong vendor network.Demonstrated proficiencies in cost savings/control, vendor evaluations and contracts management.Strong skills in negotiation and supplier management.Problem solving and analytical skills with attention to detailGood communication, organizational and interpersonal skillsProficient in Microsoft Office with advanced Excel skills.Having UAE valid driving license is an advantage.2018-09-04 18:31:54 |
QS / Commercial Specialist
INR7"YEARLY"
QS / Commercial SpecialistFull Time (6-11 Yrs )Inaya Facilities Management Services LLC |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
04-09-2018 2018-12-03Requirement :Diploma / Bachelor degree with minimum 6 years of experience with in UAE, preferably in contracting / FM industry.Hands on experience in commercial and quantity surveying,Expertise in reporting on expenditure and forecast draw-down against revision of cost to completion.Responsible for establishing a system of financial control on a monthly basis for reporting and forecasting cost against allowances.Strong skills in Negotiation and resolving contractual matters.Proficient in Microsoft office with advanced Excel skills.Having UAE valid driving license is an advantage.2018-09-04 18:31:23 |
AC Technician
INR7"YEARLY"
AC TechnicianFull Time (2-5 Yrs )Inaya Facilities Management Services LLC |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
04-09-2018 2018-12-03Requirement :Relevant technical qualifications and minimum 2 years of experience in the facilities management / maintenance industry is required. Having UAE valid driving license is an advantage2018-09-04 18:31:22 |
Plumber
INR7"YEARLY"
PlumberFull Time (2-6 Yrs )Inaya Facilities Management Services LLC |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
04-09-2018 2018-12-03Requirement :Relevant technical qualifications and minimum 2 years of experience in the facilities management / maintenance industry is required. Having UAE valid driving license is an advantage.2018-09-04 18:31:18 |
Buyer
INR7"YEARLY"
BuyerFull Time (2-6 Yrs )Inaya Facilities Management Services LLC |
Dubai
,
United Arab Emirates
United Arab Emirates
0Dubai
United Arab Emirates
Not Mentioned
United Arab Emirates
0United Arab Emirates
|
04-09-2018 2018-12-03Requirement :Bachelor degree with 2+ years of purchasing experience in UAE, preferably in Contracting/FM industry.Experience in leading and facilitating strategic source selection and building a strong vendor network.Demonstrated proficiencies in cost savings/control, vendor evaluations and contracts management.Strong skills in negotiation and supplier management.Problem solving and analytical skills with attention to detailGood communication, organizational and interpersonal skillsProficient in Microsoft Office with advanced Excel skills.Having UAE valid driving license is an advantage.2018-09-04 18:31:14 |
