Application Support Associate - 3435464

PAS Global, LLC.
  • Application Support Associate Jobs in Bahrain - 3435464

    PAS Global, LLC.
  • 3 - 4 Years
  • Bahrain - Bahrain
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3435464

Job Description

DescriptionWe are currently searching for immediate hire an Application Support Associate to provide technical and application support to the PAS organization within 3 departments Operations, Technical Support, and Quality AssurancePosition Responsibilities Operations Installs and configures PAS products at client s site Conducts training for client on the utilization and administration of PAS products Provides technical support to clients Writes up documentation for all completed installation projects Maintains a professional demeanor while interfacing with clients Works closely with software developers, customer care support team, quality assurance and other Deployment Engineers to complete installation projects successfully Technical Support Investigate PAS product technical issues encountered by customers, and communicate to the customer the resolution to the issues and problems Assist customers with software installations and troubleshooting via phone, remote connections like Microsoft LiveMeeting, and email Provide customers with software instructions and or functionality assistance Maintain constant contact with assigned customers in an effort to keep them updated on the progress toward resolutions of software related issues Notify software development personnel of new andor reoccurring critical software defects Validate product defects prior to escalating to product managers andor software development Create and manage assigned customer and internal cases in the PAS CRM system Validate software licenses as needed and contact appropriate PAS personnel if a license is expired andor incorrect Partner with other PAS internal departments on escalated customer cases Assist with onsite customer installation or troubleshooting visits as required Common Functions Demonstrate ability to work independently and problem solve with an ability to learn new technologies quickly Complete expense reports and timesheets Complete weekly activity report if required Perform various back office activities, such as setting up computers andor networksPosition Requirements Technical Degree is required 0 3 years experience in customer or technical support desired Must obtain TWIC identification (with PAS assistance) Must pass Houston Area Safety Council basic certification Experience with Windows OS in a server environment Understanding of basic networking principles (eg IP addressing, Network components such as routers, switches etc) Proficient in Microsoft Office products including Word, Excel, PowerPoint and Visio Ability to createedit scripts, batch jobs etc Demonstrated ability to follow written work processes Understanding of network protocols such as Telnet, FTP and HTTP highly desired Experience with Process Control desired

Profile Summary

Type:Company Job

Eligibility:Any Graduation.

Industry:IT-Software/ Software Services

Function:IT Software

Deadline:22nd Feb 2025

Desired Candidate Profile

Application Support Associate

Company Profile

Not Mentioned



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