• Asst CRM Manager Automotive Luxury Bra Jobs in Kuwait - 2077704

    Al Mulla Group
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Job Description

Assist in Plan, implement and manage Customer Relationship Management (CRM) and direct marketing initiatives for the Automotive Luxury Brand Division towards increasing sales and improving customer satisfaction and retention

Assist in Designing CRM initiatives that are potentially advantageous to one or more automotive departments and may catalyze sales growth and improve customer satisfaction and retention thru various activities including Call Center Management

Assist in preparing preliminary business case for each CRM initiative by highlighting its alignment with automotive business strategy and potential for creating value through the proposed initiative

Implement CRM initiatives in close coordination with internal departments and external agencies

Undertake tracking studies to measure effectiveness of direct mailing campaigns

Comply with Quality Standards and Health & Safety procedures affecting self and others

Perform routine activities in accordance with agreed deadlines and standards and discharge any other task assigned by superiors in a timely and effective manner

Assist colleagues and foster an environment of teamwork and collaboration

Contribute to the departments development by providing timely suggestions and feedback

Make requisite attempts to handle customer complaints in a prompt and effective manner and as per company policies and practices and escalate cases to hisher superior if required


Bilingual (Arabic & English) will be preferred

Excellent Skills in Customer Relationship Management

Holding Bachelor Degree with Major in Marketing or Business Administration

Must Posses Good Analytical & Research Skills

Good Understanding of Local Market or GCC Markets, Experience in Automotive Industry will be an added advantage

Profile Summary

Type:Company Job

Deadline:29th May 2019

Company Profile

Al Mulla Group is a diversified privately held business group based in Kuwait with over 15,000 employees operating in 8 countries through more than 40 companies, and affiliations with over 200 international brands and companies.

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