BMC Remedy Consultant - 3432416

GYR Technology
  • BMC Remedy Consultant Jobs in United Arab Emirates - 3432416

    GYR Technology
  • 10 - 15 Years
  • United Arab Emirates - United Arab Emirates
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3432416

Job Description

We are looking for BMC Remedy Consultant

Job Description

10+ Years of Relevant Experience extensively in Remedy and ITSM Suit

Continuous optimization of these (and future) tools to better align with IT Service Management best practices (eg ITIL)

Customization and creation of Remedy workflows according to customer requirements

Ability to estimate work effort for customizations, enhancements, and configuration requests
Advanced analysis and troubleshooting

Creating and maintaining technical documentation with respect to system design

Experience with the Remedy Action Request System (ARS) versions 91 with specific focus on the ITSM Suite

Integrating Remedy with third party applications using technologies like Webservices, Database Links and AI

Experience implementing and configuring ITSM applications listed as below -

(Incident Management, Problem Management, Change Management, CMDB, Knowledge Management, Asset Management, Service Request Management, Contract Management, release management, Software Contract & License Management and Drift Management)

Experience implementing all the listed modules in Smart IT Along with the customizations

Familiarity with ITIL Processes is preferred

Knowledge of Remedy programming methodologies and standard software development life cycles

Good Working Experience Digital Workplace along with Service Broker and catalogue management

Expertise in CMDB, Asset Management, Drift Management

Very Good Knowledge on ADDM Administration and discovery, Knowledge on Atrium Integration Jobs and transformations

Strong familiarity with Oracle database along with ARSCHEMA

Ability to clearly communicate technical ideas to non-technical audiences

Ability to understand and assess functional requirements, develop or recommend technology solutions to meet business needs

Team oriented with a track record of excellence in internal and external customer service

Ability to configure, extend or develop solutions from requirements

Create & maintain design specifications, architectural diagrams and process diagrams supporting and communicating changes for BMC Remedy applications

Experience in BMC Analytics and Smart Reporting is an added

Profile Summary

Type:Company Job

Eligibility:Any Graduation.

Industry:IT-Software/ Software Services

Function:IT Software

Deadline:15th Feb 2025

Desired Candidate Profile

ITIL

Company Profile

Not Mentioned