Managing daily inbound and outbound calls of hospital call center.
Should be able to read, write & communicate in English
Responsible for updating online website, checking mails and responding on time.
Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues.
Maintaining up-to-date knowledge of industry developments and involvement in networks.
Monitoring random calls to improve quality & minimize errors
Should be able to work in shifts 24/7
Zulekha Hospitals, UAE (JCI Accredited and Winner of Dubai Quality Award) is the largest Healthcare provider in the region. Our chain of healthcare includes 2 multi-disciplinary Hospitals at Sharjah & Dubai, 4 Medical centers and 3 pharmacies. We have super specialty units like Cardiac Care, ICU and NICU with excellent Diagnostic facilities.