Call Centre Manager

JOB DESCRIPTION

Pre-requisites
- Excellent written and spoken communication skills in Arabic and English.
- Previous experience of 3 to 5 years as Account Manager in a Contact Centre and managing 300 plus employees.
- Good understanding of Contact Centre Operations.
- Good understanding of client requirements and managing expectations.
- Excellent skills in managing and motivating people.
- Strong knowledge of customer care processes and techniques.
- Demonstrated ability to work well in a team environment.
- Analytical ability to examine problems effectively and evaluate alteate solutions.

COMPANY PROFILE:

Conducting business transactions in more than 10 languages, Cupola Group MEA is the preferred business process outsourcing service partner to a large number of multinationals and regional corporations across the Middle East, Europe, North Africa and South Asia

KEY SKILLS

Type Agency Job
Eligibility Basic - Any Graduation
Role Not Mentioned
Industry Fertilizers/ Pesticides
Salary Not Mentioned
Experience 3 - 5 Years
Function Packaging
Openings 1
Deadline 26th Apr 2017
PM Skills Not Mentioned

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