Client Delivery Specialist (Preferably UAE National) - 3435101

Standard Chartered Bank - UAE
  • Client Delivery Specialist (Preferably UAE National) Jobs in UAE - 3435101

    Standard Chartered Bank - UAE
  • 1 - 10 Years
  • UAE
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3435101

Job Description

Business

Provide quality support and advice to Relationship Managers (RMs) within all lending units on all documentation related matters, including the origination of documentation for customers where required

To deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) & Commercial Banking clients in all interactions for their channel activation pre-transactional enquiriessetup, trainings and other channel related issues

General

Perform end-to-end orchestration across all processes and services managed by IMO

Engage clients throughout process, ensuring seamless delivery and client experience

Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases

Undertake ad-hoc duties and when delegated by Line Manager and Country Head of IMO

Client Due Diligence (CDD) and Regulatory Onboarding

Perform all relevant onboarding processes

Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (eg FATCA, CRS) activities

Drive GIC and network onboarding processes

Conduct checks on CDD as applicable

Respond and clear queries from Checkers Other Specialists Business CRM on a timely manner

Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process

Where serving as a checker, perform checks on CDD output from Client Delivery Makers, ensuring they adhere to policies and standard work

Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations

Credit Documentation

Perform credit documentation activities for the deals flowing from Corporate & Institutional Banking ("CIB"), Commercial Banking ("CB") and Business Banking ("BB")

Conduct checks on Credit Documentation output as applicable

Ensure that the data sources used for the extraction of the return is correct

Identify processing risks or inefficiencies and implement appropriate and effective changes

Enablement [Account Opening and Channels]

Perform relevant account opening activities, working closely with the relevant onshore and Hub teams to deliver fast set-up of all relevant systems

Deliver excellent service and advice to our Corporate (Corporate & Institutional Banking), Commercial Banking, and Business Banking (BB) clients in all interactions for their Straight2Bank channel activation pre-transactional enquiriessetup, training, and other channel related issues

Accept and arrange processing of various channels (Straight2Bank) and related products and services setup requests for Corporate and Institutional Banking (CIB), Commercial Banking (CB) and Business Banking (BB) clients; including internal setups eg for Client Access, Transaction Banking (TB) implementation testing setups, various internal operations units setups relevant to channels activation

Conduct checks on activities, documentation, and output (by other specialists or makers) within the account opening and channels activation processes as applicable

Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations

Servicing [Static Data Maintenance, Offboarding]

Perform relevant static data maintenance and offboarding activities including raising of SDM and offboarding requests in the system

Strategy

Targeted Improvements

Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients

Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs

Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate

Risk Management

Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit

Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager

Ensure a clear and uniform approach towards implementation of the global operating model for all IMO-related processes, and adherence to DOIs

Report any deviation (if any) to appropriate authorities and obtain proper dispensations

Proactively manage risks and establishmonitor controls to improve the overall state of the risk management and operating framework


REQUIREMENTS

Our Ideal Candidate

Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience

Ability to positively engage and build rapport with clients

Strong writing and presenting skills in English

Problem solver; looks for solutions and finds ways to progress despite blockages

Strong drive to deliver

Has a clear understanding of the client needs being serviced

Ability to work independently without direct supervision and able to cope with pressures from tight deadlines

A team player with good interpersonal skills

Profile Summary

Type:Company Job

Deadline:22nd Feb 2025

Company Profile

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Groups business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.



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