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The foundation of Al-Futtaim’s retail network was established in the early 1990s with the launch of the internationally renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in the UAE.
Representing some of the world’s most popular international brands, Al-Futtaim’s retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008.
In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region.
837 stores in 18 countries
Occupies 5.6 million sq. ft. of retail space
Serves 30 million customers each year
IKEA is the worlds largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.
At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA creating a better everyday life for the many isnt only our vision, its our way of life!
About The Vacancy
We are seeking to hire a Customer Service Assistantto provide an efficient Customer Chanel for Customer feedback through assisting customers in a friendly and professional manner with all calls coming into IKEA Hotline, whether inquiries, suggestions or Complaints. Log all feedback onto CRM system and send necessary feedback to relevant Departments. Your responsibilities will be including but not limited to:
* Attends all assigned calls promptly and courteously based on pre-set Call Center SLAs and KPIs.
* Route calls to relevant Departments and follow-up where necessary.
* Handles customer complaint professionally and responds with efficient solutions and escalates where necessary.
* Ensure all system procedures are adhered to as per policy / procedure
* Makes announcements in English and Arabic and pages the relevant person the visitor or co-workers have asked to see.
As a Call Center Agent, you need to demonstrate the following Qualities, Experiences & skills:
Minimum Qualifications and Knowledge:
* Graduate or Diploma from Commerce, Marketing or similar field.
* English and Arabic are a must
* 2 years in a similar role.
* Call Center skills
* CRM System skills
* Analytical Skills, Effective Communication
Behavioural Competencies :
* Interpersonal Skills
* Business Acumen
* Problem Solving
* Leadership Skills
* Strategic Thinking
Role:Customer Service and Call Center
Deadline:23rd Aug 2017
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