Al-Futtaim is regarded as a pioneer in the region's automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.
Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business:
Passenger and commercial vehicles sales
Manufacturing agricultural vehicles
Construction equipment sales and service
Used car sales
Rental and leasing
Hertz is the worldwide market leader in car rental and leasing. It has been in operation since 1918. With over 7,000 locations in more than 150 countries Hertz manages over 700,000 vehicles around the world. The Hertz UAE franchise started in 1993 and has grown into an operation that is the top car rental and leasing company in the UAE. Hertz has the largest purpose built rental facility in the Middle East, the largest airport counter in Dubai and the youngest fleet in the market. The company continues to strengthen its position in the market by consistently introducing innovative and customer focused services, as well as regularly training its staff at all levels.
About the Position
As part of ourHertz CSR Team, you will be responsible to improve overall customer satisfaction by ensuring that the customer is dealt within a pleasant and professional manner by adhering to agree with the Hertz standards conceing vehicle delivery & collection, service & maintenance, end of contracts, exchanges and transfers. You are also expected to ensure that all policies and procedures relating to customer query handling and complaints resolution are strictly adhered in order to meet the expectations of the customers.
You will be part of ourHertzoperations based in Dubai, reporting tothe Customer Service Supervisor. You are also required to assist in preparing reports such as daily vehicle inventory, fleet on replacement,Hertz emergency roadside assistance, vehicle off hire, vehicle aging and etc. to improve overall efficiency of the department.
You should have at least a minimum of 2 years experience in a customer service role preferably in an automotive company andholding a diploma or college degree. Candidate is preferred to have a driving license and an Arabic speaker would be ideal. You should have the ability to build and maintain friendly, warm relationships with customer. You should have excellent communication skills and the ability to use computer applications.
You should also be able to display customer focus with the ability to demonstrate a positive, enthusiastic and friendly attitude while being able to deal with the customers and work in a team.
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.