||Login to Apply Register and Apply|
As the Team Leader for Customer Service you will be responsible for managing a team of Customer Service Assistants and Delivery Team who deal with customer complaints, enquiries, orders, and fulfillment.
Key Responsibilities & Accountabilities:
Co-ordinating a team of customer service assistants and drivers to ensure all orders are delivered on time and with a high standard of service.
Handling complaints and escalations.
Clear and concise communication with suppliers, internal stakeholders, and customers.
Preparing customer service reports.
Call, email and Web Chat monitoring and training.
At times you will also be expected to carry out the same work as the team youre managing.
Ensuring key performance measures are met along with coaching, developing and mentoring all individuals within the team.
The majority of communication is handled through telephone calls, however contact is also via email and Web Chat.
Meet the expectation of customers while influencing and actively encouraging an environment that echoes the company's philosophies and brand values.
Identify system and workflow improvements to enhance the team's efficiency.
Co-ordinate team shifts and workload.
Eligibility:Basic - Intermediate School
Function:Marketing / Advertising / MR / PR
Deadline:03rd Jun 2018
RM Retail DMCC is the Support Centre for our two current Brands The Toy Store & Hallmark. The company has evolved from a number of entities across the GCC region to become the central hub of operations to support its entire store network.
RM stands for Recon (Reconnaissance) Management which underpins our methodological approach across all business functions. The business has managed to keep its entrepreneurial culture, along with striving for best practices across all its processes and controls.
Retail DMCC is now supporting The Toy Store through its International expansion, which is being delivered through direct market entry and the franchising model.
Keyskills: Customer Service
Keyskills: customer service
Customer service / Helpdesk
Decision Management Consultants
Keyskills: Helpdesk, Customer Service, Receptionist
Customer Service Representative
First Select Employment Services
Keyskills: Customer Service, Customer Relationsh...
Customer Service Executive
Innovation Direct Employment Services
Keyskills: customer service skills
Customer Service Agent - European
BAC Middle East
Keyskills: Customer Service Agent - European
Customer Service/Aftersales Trainer
Keyskills: Customer Service/Aftersales Trainer
Customer Service Agent
BAC Middle East
Keyskills: Customer Service Agent
|View all Similar Jobs|