Customer Success Manager - 3435645

  • Customer Success Manager Jobs in Bahrain - 3435645

  • 2 - 3 Years
  • Bahrain - Bahrain
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Job Description

Job DescriptionOSIsoft is looking for highly motivated, confident, and well-organized individuals (fm) to help OSIsoft and our customers to succeed through proactive customer engagement This position is part of the global Customer Success TeamYou will be responsible for Managing a portfolio of customer accounts through proactive engagement Understanding customer goals, initiatives, products and the value they realize from our software, services, and relationship Servicing customer needs in doing business with us in an efficient and friction-less manner Driving improvements in OSIsoft processes and policies toward greater automation, self-service, and customer empowermentYour primary responsibilities will include Drive customer satisfaction of our Software Reliance Program Serve as a single point of contact for our customers on non-technical aspects of the Software Reliance Program Promptly respond to all customer phone calls and electronic inquiries related to SRP Research and troubleshoot inquiries for timely follow-up and resolution, including maintaining customer user access and entitlements Communicate the value of our Software Reliance Program and secure timely renewals In collaboration with field sales, produce and provide SRP related add-on quotes for our products and services Process decommissions exchanges, transfers and other install base change requests related to SRP Drive customer adoption of our products across their enterprise Lead customer onboarding process for new customers and Connected Services partners Discover and document customer s usage of PI and potential deployment opportunities Promote standard installation, training and transformation services to help with further customer adoption Follow-up with customers after Try&Buy Requests Based on customer needs, promote OSIsoft Partners to deliver value added products and service via the OSIsoft Marketplace Work in concert with Marketing and Sales team to create success models and clear business cases for customers Champion continuous process improvement efforts, including problem identification, root cause analysis, action plan formation, sharing of expertise and experiences with other team members, best practice creation, detailed documentation, and process refinement and streamlining Provide local perspective on global policies in order to foster continued improvement Supply feedback on customer experience to management, sales, and other groups Generate and maintain accurate documentation and customer information Collaborate with AMs on account strategyportfolio Collaborate with team members and departments to uncover customer needs (system engineering demos, executive sponsorships, etc) Provide Customer Services Support for our future Cloud Services offeringAbout OSIsoftAt OSIsoft, we provide the industry standard in enterprise infrastructure for management of time series data through the OSIsoft PI System Our customers rely upon the PI System to safeguard data and deliver enterprise-wide visibility into operational, manufacturing and business information The PI System enables users to manage assets, mitigate risks, comply with regulations, improve processes, drive innovation, make business decisions in real time, and to identify competitive business and market opportunities We are time series data; if the data has a value at a given time, we collect it, store it, and show it to our customers whenever they need it! We let engineers and managers see exactly what s going on in their processes in real time useful right?OSIsoft is an equal opportunity employer and is an affirmative action employer Adhering to our tenets, we are pathfinders, we are honest, and we respect people our customers, partners, and especially our employees We are committed to an inclusive workplace and accept applications without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression or gender characteristic, national origin, religion, marital status, medical condition, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances If you have a disability or special need that requires accommodation, please let us know

Profile Summary

Type:Company Job

Eligibility:Any Nationality

Industry:Construction / Civil Engineering

Function:Helpdesk / Customer Service / Telecalling

Deadline:22nd Feb 2025

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