• DT - CARE LINE SUPERVISOR Jobs in Al Madina Al Munawarah - 2088105

    Hilton Hotels
  • 5 - 6 Years
  • Al Madina Al Munawarah - Saudi Arabia
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Job Description

A Director of Call Center is responsible for management of call center marketing to meet and exceed budgeted expectations The focus of this role is to optimize sales and operational efficiencies to deliver performance objectives This role is also expected to contribute significantly to improved sales and marketing strategy, including the development of campaign, product and pricing initiatives Report to Sr Marketing Director based locally, but working closely with other teams globally
What will I be doing
As a Director of Call Center you will be responsible for performing the following tasks to the highest standards
Ensure Legal compliance of all marketing programs
Oversee and manage different teams, such as Inbound, Outbound etc
Maximize efficiencies through Campaign Management
Manage recruiting and training of all staff
Ensure metric management is in place and effective
Invest in the leadership staff to ensure appropriate succession planning
Handle complaints and special requests from guest as requested
Plan and execute strategies to realize future goals, plans, and objectives
Identify process improvements to drive efficiencies
Coach and counsel to ensure optimal performance
Ensure competitive compensation plans to realize focus that drives optimal efficiencies
Ensure all organizational and compensation changes are reviewed and approved by senior management
Responsible for timely submission of all recruiting advertising
Approve employee time schedules
Ensure sales strategies are executed in a manner that ensures ethical standards expected of the Hilton brand
Maintains a highly motivated work environment thru positive interaction with all Sales staff
Create, reviews and approve all scripts, rebuttals, and procedures for new and existing programs

Profile Summary

Type:Company Job

Eligibility:Any Graduation.

Industry:Hotels Hospitality


Function:Sales Business Development

Deadline:01st Feb 2020

Desired Candidate Profile

What are we looking for
A Director of Call Center serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Bachelor's Degree or equivalent experience required of 5+ years in management level position
Minimum 5 years of telemarketing Sales management experience
Multifaceted, able to handle a diverse range of telesales programs, including past experience in both inbound and outbound phone sales
A background in customer service experience dealing with a variety of client and employee issues
Previous campaign management experience with verifiable track record. Solid background in efficiently managing multiple prospect leads
Excellent verbal and written communications skills both in Japanese and English with an emphasis on the ability to write a variety of different types of pitches, rebuttals and sales presentations
Strong marketing, sales and management skills
Excellent computer skills
Advanced problem solving and listening skills
Ability to work in a team environment and interact with all level of team members within the organization
Capable of maintaining a professional sales staff with emphasis on professionalism, personal and ethical growth
What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Company Profile

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