Front Office Manager - 3425985

Fairmont Hotels & Resorts
  • Front Office Manager Jobs in Dubai - 3425985

    Fairmont Hotels & Resorts
  • 0 - 3 Years
  • Dubai (Dubai)
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3425985

Job Description

Front Office Manager

Primary Location United Arab Emirates-Dubai-Fairmont Dubai

Employee Status Regular

Front Office Manager
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts Showcase your leadership and interpersonal strengths as Front Office Manager, where you will lead our team of service ambassadors, maximize Front Office operations and ensure exceptional guest service

Hotel Overview

A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city Just minutes from Dubais key attractions, our hotel is linked to the Dubai International Convention Centre Ten contemporary dining experiences intrigue the palate, our signature Spa and health facilities offer a wealth of amenities, including two terrace sundecks complemented by handcrafted mosaic swimming pools Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service

Summary of Responsibilities
Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following

Provide managerial support for Front Desk, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas
Consistently offer professional, friendly and engaging service
Ensure proper manning and scheduling of all Front Office Colleagues in accordance to productivity guidelines
Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
Train Colleagues and Leaders and fulfill the training role in the absence of the trainer
Assist Guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Required at all times to set a high example in regards to punctuality, appearance, attitude, and Leadership
Use discretion and tact when dealing with Guest enquires, problems or complaints in an efficient and professional manner
Advise the Director of Operations, of any matters relating to Guests, their welfare and behavior as considered necessary
Check the condition of the departure rooms with the supervisors and assist if required
Follow up with the supervisors in regards to any room discrepancies (skips & sleeps) and assist with their inspection
Ensure that the Police report is being done on a regular basis
Ensure at all Colleagues within Front Office are fully aware of the daily inventory, yield and revenue management, and sell rates
Ensure that all Colleagues have a complete understanding of and adhere to the Hotel Colleague rules and regulations
Assist in the building of an efficient team of Colleagues by taking active interest in their welfare, safety and development
Maintain the integrity of the Front Office environment
Ensure maximum safety for Guests, patron and Colleagues during emergencies
Fully trained in emergency procedures and able to assist in carrying out any practice drills
Be the leader of the Emergency Response Team (ERT) during emergency procedures as per the Fire and Evacuation Plan
Make regular rounds of the Hotel to ensure smooth operations in all areas
Take door reads and photograph room damages as necessary
Authorize after hour distribution of keys, Including dry stores and beverage stock
Supervise Front Desk Colleagues, assist in check in and checkouts
Perform any other related duties assigned by the Director of Operations

Qualifications

Previous leadership experience required

Previous Property Management System experience required

Computer literate in Microsoft Window applications required

UniversityCollege degree in a related discipline preferred

Must possess a professional presentation

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements

Please note that you must be eligible to live and work in Dubai We will assist successful applicants with the visa process and provide flights and accommodation

APPLY TODAY Whether youre launching your career or seeking meaningful employment, we invite you to visit wwwfairmontcareerscom to learn more about Fairmont Hotels & Resortsand the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations And we know that, to offer our guests the best, we first need to offer our employees the best Thats why youll find exceptional work opportunitiesthroughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacificas well as industry-leading training, career development, recognition and rewards Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program An exciting future awaits!

Job Level Senior Leadership Executive

Schedule Full-time

Shift Rotating Shift Work

Job Number DBI03068

Profile Summary

Type:Company Job

Role:Audit & Risk

Industry:Hotel/Travel/Tourism/Airlines/Hospitality

Salary:As per Industry Standards

Function:Accounting/Tax/Company Secretary/Audit

Deadline:01st Feb 2025

Company Profile

Company:Fairmont Hotels & Resorts
Website http://www.fairmont.com
Industry Hospitality & Tourism (Hotels/ Resorts)
Company Turnover 10000 - 10000+ Crores
Company Size 10001 - 10001+ Employees



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