• GCG Core Operations Support Unit Senior Manager AVP Jobs in Dubai - 2103149

    Citibank India
  • 10 - 13 Years
  • Dubai (Dubai)
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Job Description

GCG Core Operations Support Unit Senior Manager AVP - 19010104


Job Purpose

Manage Account Documentation (SAMs) and Specialized Products Operation

Job Backgroundcontext

Country Core operations organization structure is being realigned to Regional Core operation structure basis which the Teams would align itself to Transaction services, Specialized Process operations, SAMs, Delivery Services and Recon and Controls This role is expected to manage Transaction Service and Recon and Control Pillar

Key Responsibilities

Oversight of Operational delivery of Wealth Management Operations and Account Documentation functions

Working with key stakeholders in business to implement new changes to Wealth Management and Account Documentation including regulatory processes, overseeing implementation of such changes controls and documentation in Operations

Liaising with outsourced service provider outside UAE to maintain effective oversight and control on process delivery

Provide effective oversight of CSIPL dealing with Investments and Account opening Operations, supporting all investments product offered by Business Ensure their performance adhere to SLA in terms of accuracy and timelines

Effectively lead team of around 30 members in third party service provider site and ensure complete adherence of KPIs

Ensure all the queries and customer instructions, that come through various channels, are completed within SLA and accuracy levels

Perform day to day monitoring of Key Operational metrics for Investment and Account opening Operations Ensure metrics are accurate and any inaccurateincomplete data is challenged and completed appropriately within existing deadline

Act as subject matter expert on Investments and Account documentation and be first point of engagement with business on any initiatives Understand end to end client journeys and find continuous improvement opportunities

Help implement business strategy for product development, improvement and client experience by proactive engagement and process improvements

Manage audit deliverables through coordination with CSIPL Operations and other internal stakeholders as appropriate Manage engagement audit reviewers during Internal and external audits

Engage with key SME in Operations teams onshore and offshore to relay the changes, train them and implement process change to comply with newupdated regulations

Update and maintain upto date procedure documents and training materials Also responsible for continuous process reviews (and adherence to process) and improvements in Investments Operations

Driving Synergies - Ensure operational process between UAE and Bahrain are completely aligned and synergies are derived in terms of efficiency and cost

Work closely with Sales, Citiphone, Services and middle office functions like Digital, Product, Compliance in delivering a remarkable customer experience to the client in account opening and fulfilment services

Identify new opportunities for process improvements and improve the efficiency and control environment

Responsible for ensuring the operations expenses is within the budget Responsible for meeting business target of Operational saves in these areas

Ensure all the risks are documented in MCA and deliverables are provided in timely manner Ensure MCA breaches are minimised

Be an effective back up to Senior Operations Manager by covering Investment and Account documentations Operations functions when required



Minimum Graduate Degree

10 Years of experience in Banking and Wealth Management Operations

Experience of managing a team

Candidate should have evidence of using effective planning and organizing skills in a previous role

Have worked on implementing projects within the functions and cross functionally

Able to provide their insights on trends and direction where Retail and Wealth Management world is heading in the current times


Ability to plan well and prioritize work

Strong negotiating and influencing skills

People managementdevelopment skills

Excellent presentations, communication and networking skills

Ability to work well under pressure

Client focus


Bachelors Degree


Meticulous and organized

Thoroughness Accuracy

Ability to prioritize and multitasking

Good analytical skills

Works well under pressure

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience

Valuing Diversity

Demonstrates an appreciation of a diverse workforce Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success

Profile Summary

Type:Company Job

Role:Banking -General

Industry:Banking/Financial Services/Broking

Salary:As per Industry Standards

Function:Banks/Insurance/Financial Services

Deadline:17th Feb 2020

Company Profile

Company:Citibank India
Website http://www.citigroup.com/
Industry Banking, Financial Services & Insurance (Banking - Retail, Corporate, Co-operative)
Company Turnover 10000 - 10000+ Crores
Company Size 10001 - 10001+ Employees

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