Head of Professional Service and IT (Kuwait) - 3425953

Roche
  • Head of Professional Service and IT (Kuwait) Jobs in Al Kuwait - 3425953

    Roche
  • 3 - 5 Years
  • Al Kuwait - Kuwait
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3425953

Job Description

SummaryManages the technical support in the assigned area and guarantee the service level provided to customer in preventive maintenance, and in the emergency support as well as adequate technical know-how support to sales activitiesYour Responsibilities Maintains plan of installed based on the competence area Ensures constant coverage of the area, setting up priorities of technical assistance in case of overload of activities Guarantees a gap analysis in know how taking in consideration the installed and plan to install in the area Analyzes Annual Service costs and check critical instruments Supports Sales Manager in feedbacks to tender Monitors the implementation of mandatory modification Guarantees the implementation of the Company s professional service and Product IT strategy both local and global view Manages local budget for tools and extra cost during installation Ensures pre-installation visit and needed reports Supports the engineering supplier about restructuring of lab; support the lab consulting team in the project of the new or re-new lab Develops FSE, and Product IT Specialist in technical know-how and business behavior Manages spare parts stocks in the area Guarantees data quality in FSE, and Product IT activity reporting Establishes and develop a relationship with the customer that enhances the reputation and professionalism of the Company Provides clear and appropriate customer communication, including pro-active arrangement of routine preventative and corrective maintenance visits Ensures correct evaluation, management and development of the team Ensures that all administration is completed in a timely and accurate manner, and guarantee the activity reporting at the CRM (Clarify) software and appropriate escalation of product issues to MC, and ensure that all administration is completed in a timely and accurate manner Creating a stimulating and motivating work place capable of attracting, engaging, developing and retaining high performers Hire, develop, and manage employees and third-party partners who will contribute to the local operations Establishing clear accountabilities, delegating and fostering decision-making within the local organization Promoting teamwork and transparent communication at all levels, sharing clear performance expectations, fostering feedback and open two-way communication, ensuring coaching and individual development plans for all employees Consistently demonstrates Company s Core Competencies and People Leadership Commitments Provides feedback and conducts performance reviews of employeesComplianceYou are expected to adhere through your conduct to all applicable laws and regulations as well as to the high integrity standards as set forth by the CompanyWho You Are You hold a Bachelor s degree in biomedical engineering or equivalent is required You have at least 10 years of experience in technical service activities in the field Experience in IVD market Electronic, fluidic and biology bases is preferred You have a minimum of 3 years of experience as people manager and high level of competency in leadership, coaching, and people development You have demonstrable planning and organization skills You have excellent communications skills (both spoken and written) You are able to work independently and as part of the team You are solution oriented and able to solve problems You have strong interpersonal interaction skills with both internal and external stakeholders You are Fluent in English language in both spoken and written Any spoken language in the market is considered a plus You are willing and available to travel whenever neededRoche is an equal opportunity employerCustomer Support, Customer Support > Technical & Application Support

Profile Summary

Type:Company Job

Eligibility:Bachelors in Computer Application(Computers) .

Industry:Medical / Healthcare / Diagnostics / Medical Devices

Function:IT Software

Deadline:01st Feb 2025

Company Profile

Not Mentioned