Help Desk Representative - 3430602

The Maintainers
  • Help Desk Representative Jobs in Qatar - 3430602

    The Maintainers
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Job Description

Help Desk RepresentativeJob Location QatarJob Details Receive customers maintenance request and complaints in order to allocate these claims to the available maintenance Team The role includes customer relations skills and analysis of tasks and ensuring correct assignment to the service teams to ensure completions are handled within reasonable times Receive customers requests Understand the nature of the problem and categorize the complaint according to its priority Identify the type of the contract between the client and The Maintainers if available Log customers complaints on CAFM system Maintain planned maintenance schedule within the CAFM system and produce PPM work orders as required Schedule all maintenance supervisors workload and dispatch the team according to their professions and locations Reporting Helpdesk activities log and pending issues Escalate the pending work orders to managementsRequirements Must be in Qatar At least 2years experience as Call Centre or Customer Care Operations Experience in troubleshooting building service issues working with a CAFM system Excellent in communication skills, both written and oral (Arabic & English) Ability to work under pressure and without supervision PC Literate Facility Technical knowledge Good decision making skills able to work shifts (247 operation) Listening skills Stress Tolerance Problem SolvingInterested candidate can apply with your updated resume

Profile Summary

Type:Company Job


Industry:Customer Service / Telecalling

Function:ITES / BPO / KPO / Customer Service / Operations

Deadline:12th Feb 2025

Company Profile

Not Mentioned

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