Help Desk Technician Support Position We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems You will answer queries on basic technical issues and offer advice to solve themAn excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution They must also be customer-oriented and patient to deal with difficult customersThe goal is to create value for clients that will help preserve the companys reputation and businessResponsibilitiesServe as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on procedures
Eligibility:Bachelor of Science(Computers).
Industry:Telecom / ISP
Function:Helpdesk / Customer Service / Telecalling
Deadline:22nd Feb 2025
Help Desk Technician Support