854610
  • Insurance Specialist

    Mashreq Bank
  • 2 - 3 Years
  • Dubai - United Arab Emirates
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  • Posted 26-10-201722 days ago
  • Job Views: 234
  • Job Applicants: 34

Job Description

To provide MashreqBank customers financial services which exceed the customers expectations by delivering an unbiased, competent, timely and seamless service.

Key result areas
Achieve monthly Insurance FER (personal banking) & individual target
Proactively work towards satisfying the needs of the customer through REAC
Acquire, develop and strengthen Insurance acquisition through effective relationship management in accordance with business goals
Contribute to Front-line of Branch staff through accomplishment of Insurance FER targets by training and skilling Insurance Specialists to confidently promote OTC Insurance products
Manage and develop relationships with new and existing Personal Banking customers through professional consultative financial analysis
Active sourcing and prospecting of Personal Banking customers for Wealth Insurance products
Up selling, cross-selling, providing regular market information updates and trend analysis
Ensure superior customer service thereby contributing to the overall customer experience of Mashreq
Profile each and every customer met to understand their needs
Customer retention is also the Insurance Specialists responsibility
Improve on service levels at the branches
Take ownership of customer complaint on Insurance. Coordinate with respective teams and insurance providers for resolution
Be a team player and contribute to achievement of goals based on the Key Performance Indicators in the Branch. Also to support and coach new staff to make easier their assimilation in the MB family
Provide constructive and constant feedback on improvement of: Insurance products, services, processes which may either reduce the cycle time or costs or enhance customer satisfaction
Minimizing Insurance attrition
Customer acquisition through sales o walk-ins and through tracking the activities viz. contacts to appointments kept and appointment kept to sales
Increasing share of wallets of high risk customers to prevent an easy exit
Meeting with set service standards (indicators and surveys)
Ownership of Customer complaints
Reduction of PIR
Contribute towards acceptable audit rating for the branch

Profile Summary

Type:Company Job

Eligibility:Basic - Bachelor of Commerce(Commerce)

Industry:Banking/Financial Services/Broking

Function:Banking / Insurance

Deadline:25th Nov 2017

Company Profile

Mashreq Bank


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