• IT Service Delivery Manager Jobs in Qatar - 2014441

    Qatar Postal Services Company
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Job Description

Job description

Job Purpose

To be responsible in leading the ongoing service improvement activities in line with ITIL, working closely with the all the QP 3rd vendor community

To lead commercial Service and ensure that appropriate terms and SLAs are in place and adhered to

To manage full end to end change and release for QP

Key Responsibilities

Leading the IT Service function at coupled with the ability to define service strategy and embed best practice and the associated frameworks

Design, plan, direct and co-ordinate all Service Delivery operational activities, together with the provision of IT and IS based solutions that support business processes

Lead the change and release function and ensure services are developed, tested and deployed with minimal business risk

To embed strong commercial awareness with the capability to manage service negotiations

Defining, implement and manage the service frameworks and demonstrate improving service quality

Establish strong credibility when dealing with stakeholders and suppliers

Look for opportunities to improve the team performance

Knowledge Skills Required

ITIL V3 Expert certification coupled with degree level or equivalent education

PMP or Prince 2 project management

Able to define, implement and manage Service Delivery Strategies and Frameworks

To display excellent leadership skills, coaching and mentoring teams to embed a culture of service excellence

Excellent presentation and reporting skills up to CxO level

Think creatively applies solutions that will benefit customers in an innovative way

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Profile Summary

Type:Company Job

Eligibility:Bachelor of Technology/Engineering , Bachelors in Computer Application(Computers) .

Industry:IT-Software/ Software Services

Salary:Not Disclosed

Function:IT Software

Deadline:01st Feb 2020

Company Profile

Not Mentioned

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