2014441
  • IT Service Delivery Manager - 2014441

    Qatar Postal Services Company
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Job Description

Job description Job Purpose To be responsible in leading the ongoing service improvement activities in line with ITIL, working closely with the all the QP 3rd vendor community. To lead commercial Service and ensure that appropriate terms and SLAs are in place and adhered to To manage full end to end change and release for QP Key Responsibilities Leading the IT Service function at coupled with the ability to define service strategy and embed best practice and the associated frameworks. Design, plan, direct and co-ordinate all Service Delivery operational activities, together with the provision of IT and IS based solutions that support business processes Lead the change and release function and ensure services are developed, tested and deployed with minimal business risk To embed strong commercial awareness with the capability to manage service negotiations Defining, implement and manage the service frameworks and demonstrate improving service quality. Establish strong credibility when dealing with stakeholders and suppliers. Look for opportunities to improve the team performance. Knowledge / Skills Required ITIL V3 Expert certification coupled with degree level or equivalent education. PMP or Prince 2 project management Able to define, implement and manage Service Delivery Strategies and Frameworks To display excellent leadership skills, coaching and mentoring teams to embed a culture of service excellence. Excellent presentation and reporting skills up to CxO level Think creatively: applies solutions that will benefit customers in an innovative way Contact the job poster

Profile Summary

Type:Company Job

Eligibility:Bachelor of Technology/Engineering , Bachelors in Computer Application(Computers) .

Industry:IT-Software/ Software Services

Salary:Not Disclosed

Function:IT Software

Deadline:27th Jul 2019

Company Profile

Not Mentioned



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