512412
  • LANGUAGE EXPERTS-NORWEGIAN/FRENCH/RUSSIAN

    Interglobe Enterprises Limited
  • Fresher
  • Dubai - United Arab Emirates
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  • Posted 26-10-201727 days ago
  • Job Views: 109
  • Job Applicants: Less than 10

Job Description

About Company

InterGlobe Technologies (CMM i Level 5 & PCMM Leve 3) is a leading global travel technology company, providing integrated IT and BPO solutions & services to international Airlines, large Travel Agencies and Travel Technology companies.

Established in 1998 - world leader in travel distribution and travel related services- IGT employs 4200 professionals in India and International locations.

Services Offered

IT services: Spanning across Open Source systems & Mainframe technologies, IGT's offerings include Application Development & Maintenance, Loyalty Program Management, Airline Distribution System, Internet Booking Engines and Enterprise Solutions Management.

BPO services : At its India (Gurgaon) based facility, IGT offers its clients avant-garde call center technologies, rigorous process & quality focus conforming to international standards and best practices. Services include BPO Consulting, critical Customer Interaction services, Back Office Solutions, Fares Management and IT enabled Back Office processes.

This is the exciting world of IGT solutions. To know more about us, please visit us at www.igt.in



JOB PURPOSE

Summarise in one statement why your job exists; and how it contributes to the overall mission objective of the organisation. This would entail providing support in many varieties on Airlines customer service requests on social media platforms via salesforce.com in Norwegian French Russian Language. The goal is to meet the Service Level Agreements as agreed with the client.



Social Media Agent Norwegian French Russian Language.


MAJOR ACTIVITIES

1. Understand the system and execute operations as per the Standard Operating Procedures and as directed by the client.


Manage social media servicing campaigns and day-to-day activities on Salesforce.com in a 24 7 environment.
Manage presence in social networking sites including Facebook, Twitter, and other similar community sites platforms.


2. Effective Communication.
Should be able to effectively resolve all customer queries.

3. Taking necessary initiatives to meet the defined deadlines.


4. Honouring feedback from the management supervisors on a constant basis.


5. To provide timely daily reports to the respective supervisors


KEY DECISIONS


Achieving the expected Quality and service level targets



EDUCATIONAL QUALIFICATIONS

Graduate in any discipline with good academic profile - Mandatory

Certified in Norwegian French Russian Language. High level of and proven experience in both Written & Spoken - Mandatory

Excellent English Written skills

CONTACT PERSON: YOGESH TRIPATHI

TIMINGS: 10:00 AM - 4:00 PM (SUNDAY-THURSDAY)

VENUE: InterGlobe Technologies
4th floor
Arab Company For Shared Services (ACSS) Building
Dubai Outsource Zone
P.O. BOX 345900

CONTACT NUMBER: 043650101 03
www.igt.in

Profile Summary

Type:Company Job

Eligibility:Basic - Any Graduation, Diploma

Industry:Aviation / Aerospace Firms

Function:ITES / BPO / KPO / Customer Service / Operations

Deadline:Job Removed

Desired Candidate Profile

None

Company Profile

About CompanyInterGlobe Technologies (CMM i Level 5 & PCMM Leve 3) is a leading global travel technology company, providing integrated IT and BPO solutions & services to international Airlines, large Travel Agencies and Travel Technology companies.