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InterGlobe Technologies (CMM i Level 5 & PCMM Leve 3) is a leading global travel technology company, providing integrated IT and BPO solutions & services to international Airlines, large Travel Agencies and Travel Technology companies.
Established in 1998 - world leader in travel distribution and travel related services- IGT employs 4200 professionals in India and International locations.
IT services: Spanning across Open Source systems & Mainframe technologies, IGT's offerings include Application Development & Maintenance, Loyalty Program Management, Airline Distribution System, Internet Booking Engines and Enterprise Solutions Management.
BPO services : At its India (Gurgaon) based facility, IGT offers its clients avant-garde call center technologies, rigorous process & quality focus conforming to international standards and best practices. Services include BPO Consulting, critical Customer Interaction services, Back Office Solutions, Fares Management and IT enabled Back Office processes.
This is the exciting world of IGT solutions. To know more about us, please visit us at www.igt.in
Summarise in one statement why your job exists; and how it contributes to the overall mission objective of the organisation. This would entail providing support in many varieties on Airlines customer service requests on social media platforms via salesforce.com in Norwegian French Russian Language. The goal is to meet the Service Level Agreements as agreed with the client.
Social Media Agent Norwegian French Russian Language.
1. Understand the system and execute operations as per the Standard Operating Procedures and as directed by the client.
Manage social media servicing campaigns and day-to-day activities on Salesforce.com in a 24 7 environment.
Manage presence in social networking sites including Facebook, Twitter, and other similar community sites platforms.
2. Effective Communication.
Should be able to effectively resolve all customer queries.
3. Taking necessary initiatives to meet the defined deadlines.
4. Honouring feedback from the management supervisors on a constant basis.
5. To provide timely daily reports to the respective supervisors
Achieving the expected Quality and service level targets
Graduate in any discipline with good academic profile - Mandatory
Certified in Norwegian French Russian Language. High level of and proven experience in both Written & Spoken - Mandatory
Excellent English Written skills
CONTACT PERSON: YOGESH TRIPATHI
TIMINGS: 10:00 AM - 4:00 PM (SUNDAY-THURSDAY)
VENUE: InterGlobe Technologies
Arab Company For Shared Services (ACSS) Building
Dubai Outsource Zone
P.O. BOX 345900
CONTACT NUMBER: 043650101 03
Eligibility:Basic - Any Graduation, Diploma
Industry:Aviation / Aerospace Firms
Function:ITES / BPO / KPO / Customer Service / Operations
Deadline:22nd Aug 2018
About CompanyInterGlobe Technologies (CMM i Level 5 & PCMM Leve 3) is a leading global travel technology company, providing integrated IT and BPO solutions & services to international Airlines, large Travel Agencies and Travel Technology companies.
Social Media Agent– Norwegian & English Language.
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