• Loyalty Program - Product Manager

    MIRA Consulting Bahrain WLL
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  • Posted 09-04-201815 days ago
  • Job Views: 200
  • Job Applicants: Less than 10

Job Description

Inputting to and implementing plans for the Customer Loyalty Programme for the retail division, including contributing to the Programme definition and development, Creation of financial models etc.Contribute, together with other key stakeholders, to the development of the following Loyalty programmesMonitor, evaluate and act upon information from the key performance indicators related to the loyalty programme.Regular reporting to Senior Management on established performance measuresMonitoring performance of end-to-end customer experience, including all key SLAs with internal and external service providersContribute actively to a culture of innovation leading to a market leadership position in the ‘technophile‘ segmentMinimum Qualifications & Experience Requirements:Bachelor's degree or aboveOver 10 years related experience with minimum of 5 years’ experience working in a relevant executive position for a large financial institutionDeep industry knowledge and broad understanding of the region, preferably including specific experience of the KSA marketExperience in multi-channel business model including product servicing delivery via e-banking and self serviceExperience in managing reward loyalty programs- eg. Card rewards with a bank, or loyalty programs in the airline industry

Profile Summary

Type:Company Job

Eligibility:High School or Equivalent, Bachelor's Degree, Master's Degree

Role:Retail Branch Operations
Other BFSI

Industry:Strategy /Management Consulting Firms

Function:Banking, Insurance & Financial Services

Deadline:09th May 2018

Company Profile

Management Information Resource Associates - MIRA is an independent, UK and Bahrain based Consultancy Practice that offers business consultancy services and comprehensive business solutions across a wide range of industries, business sectors and government organizations. MIRA works on implementing lucrative partnerships with organizations which we believe have growth potential with the geographic focus on promising locations in the Middle East. Our approach balances the risks and builds on the region's untapped opportunities. We create tailor-made solutions that cater for organizations in the region, while enhancing international best practices and benchmarks.