To provide a professional and effective MEP Management service to the Facilities Management department.
Responsibilities / Duties
? Liaise on a daily basis with the call centre, to ensure accurate closure of jobs and follow up pending.
? Manage and supervise the daily activities of the team. Ensure optimal use of manpower and resources.
? Assist in managing hard services contracts with numerous suppliers, to ensure at all times that SLA's are adhered to via audit system.
? Review and evaluate existing hard services contracts, to provide KPI and SLA's.
? Produce accurate contract performance reports; weekly, monthly and as requested.
? Provide day-to-day FM operational support to the client.
? Assist with overseeing Planned Preventive Maintenance (PPM) scheduling.
? Consistently monitor processes, systems, and procedures to maintain optimum customer service, efficiency and accuracy.
? Client liaison and effective management of queries.
? Managing sub-contractor, third-party and supplier enquires.
? Arrange for site inspection from time to time to monitor standard of work and completion schedule.
? Accurate monitoring on a daily basis of hours booked and clocked hours.
? Preparation and submission of quotations and estimates. Liaise with technicians to ensure accuracy of quotations and estimates.
? Report to Facilities Manager on job progress and issues on a daily basis.
? Strong teamwork ethic and promotion of customer service excellence and strong customer service focus.
? Immediately notify the manager of any safety issues or conces. Maintain a safe place of work.
? Administration and clerical responsibilities as required by the position.
? Provide progress reports on allocated work orders, as required.
Leadership and Management
? Develop, lead, motivate and inspire a professional team enabling them to meet both personal and business targets. Provide clear operational direction and support to team.
? Monitor and evaluate performance levels of employees. Proactively identify opportunities to improve performance Indicators.
? Strong teamwork ethic and promotion of customer service excellence.
? Demonstrate leadership and management skills. Able to drive change management and reduce costs.
? Proactively manage and take ownership of issues. Seek equitable and creative solutions to problems.
? Agree and review performance objectives for each team member. Carry out annual reviews. Use the process to improve employees who are not meeting requirements of role.
? Encourage employees to support the operational business objectives by sharing knowledge and to develop a creative approach to their work and to 'think outside the box'.
? Comply with all processes and procedures (Human Resources, HSEQ, Finance, Information Technology, Procurement, Operations) which include compliance with all applicable rules and regulations of the local labour law.
? Management of HSEQ practices and policies.
? Ensure compliance with all legal obligations and regulations.
Education / Qualifications, Experience & Skills
Education / Qualifications
? Minimum Bachelors degree in mechanical, civil or electrical engineering.
EFS Facilities Services are one of the Middle East's largest and most successful Facilities Management Services Providers. Having been voted "Best FM Company 2011 and 2012" we aim to recruit only the best candidates to maintain the excellent standards already achieved.
|Experience||10 - 20 Years|
|Deadline||22nd Feb 2017|
|PM Skills||Not Mentioned|