Mgr-Events I - 3425732

W Muscat
  • Mgr-Events I Jobs in Muscat - 3425732

    W Muscat
  • 1 - 2 Years
  • Muscat - Oman
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3425732

Job Description

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head Our irreverent attitude and taste for excess redefine revelry for the modern jet set Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeatWe share our guests passions, providing insider access to what s new and what s next Moderation is not in our vocabulary and we know that lust for life demands more, not less W guests soak it in and live each day with a mantra DetoxRetoxRepeat If you re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W HotelsJOB SUMMARYResponsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events This position primarily handles events of average complexity Ensures their property events have a seamless turnover from sales to service back to sales Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding eventsCANDIDATE PROFILEEducation and ExperienceHigh school diploma or GED; experienced (1 2 years of experience) in the event management or related professional areaOR2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area requiredCORE WORK ACTIVITIESManaging Event Logistics and OperationsEnsures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracyGreets customer during the event phase and hands-off to the Event Operations team for the execution of detailsAdheres to all standards, policies, and proceduresEnsures billing accuracy and conducts bill reviews with the clients prior to processing the final billManages group room blocks and meeting space for average to large-sized assigned groupsIdentifies operational challenges associated with hisher group and determines how to best work with the property staff and customer to solve these challenges andor develop alternative solutionsUses hisher judgment to integrate current trends in event management and event designActs as liaison between field sales person and customer throughout the event process (pre-event, event, post-event)Participates in customer site inspections and assists with the sales process as necessaryPerforms other duties as assigned to meet business needsSolicits feedback from the property departments to identify areas for improvement to enhance the Event Planner s experienceEnsuring and Providing Exceptional Customer ServiceDelivers excellent customer service throughout the customer experience and encourages the same from other employeesEmpowers employees to provide excellent customer serviceSets a positive example for guest relationsCoordinates and communicates event details both verbally and in writing to the customer and property operationsMakes presence known to customer at all times during this processOversees hisher customer experiences from file turnover through the post event phase until turnover back to salesFollows up with customer post-eventResponds to and handles guest problems and complaintsUses personal judgment and expertise to enhance the customer experienceStays available to solve problems andor suggest alternatives to previous arrangementsWorks to continually improve customer service by integrating obtained feedback and personal judgment into action plansEmphasizes guest satisfaction during all departmental meetings and focuses on continuous improvementInteracts with guests to obtain feedback on product quality and service levelsEnsures hourly employees understand expectations and parameters for event activitiesLeading Event Management TeamsConducts formal pre- and post-event meetings as required to reviewcommunicate group needs and feedbackLeads formal pre-event and post-event meetings for average to large-sized assigned groupsFacilitates various meetings as heshe perceives necessary (Banquet Event Order meeting, block review, etc)Supporting and Coordinating with the Sales and Marketing FunctionAssists in the sales process and revenue forecasting for customer groupsUp-sells products and services throughout the event processForecasts group sleeping rooms and event revenue (catering and audio visual) for hisher groupsConducting Human Resources ActivitiesReviews comment cards and guest satisfaction results with employeesObserves service behaviors of employees and provides feedback to individuals andor managersAssists in the development and implementation of corrective action plansTake initiative to use hisher experience to improve service performance according to hisher evaluation of the issue and resolutionWorks with the property staff and customers to address operational challenges associated with hisher groupPerforms other duties as assigned to meet business needsMANAGEMENT COMPTENCIESLeadershipAdaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplaceCommunication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methodsProblem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of actionProfessional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its valuesManaging ExecutionBuilding and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goalsDriving for Results - Sets high standards of performance for self andor others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self andor others toward the accomplishment goals; proactively takes action and goes beyond what is requiredPlanning and Organizing - Gathers information and resources required to set a plan of action for self andor others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed

Profile Summary

Type:Company Job

Eligibility:Any Graduation.

Industry:Hotels / Hospitality

Function:Administration

Deadline:01st Feb 2025

Desired Candidate Profile

Mgr-Events I

Company Profile

Not Mentioned



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