1595405
  • Retail Banking Assets Officer Jobs in Jordan - 1595405

    Standard Chartered Bank - UAE
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Job Description

Strategy * Continue working with GSSC hubs and outsourced vendors to ensure uninterrupted services to the respective businesses and improve services. * Recommends and implements process/workflow changes for greater efficiency and controls * Ensures that all relevant reconciliations are conducted on prescribed frequencies * To ensure compliance with Regulatory and banks requirements including all Anti Money laundering related requirements * Process transactions and documents * Ensure that s, Job Objectives and Performance Appraisals of the department are up to date Business * To contribute to the banks One Bank One Team initiative. * Build a support "Sales" culture in operations by: * Working as a member of a larger, engaged team (i.e. across departments of the bank) * Ensuring delivery standards are as per the Service Level Agreements in force with other departments. * Contributing to the betterment of customer service, operational efficiencies. Processes * Manage Assets Operations team for retail customer bases in Jordan. * Service Orientation and Customer Relationship Management in being responsive to Retail customer needs. * Proactively identify service delivery issues and address them in operational plans. * Operate within established budgets and within other performance parameters. Provide cost effective solutions. Accountable for productivity, turnaround time, accuracy level, cost management & customer satisfaction. * Ensure that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines. * To support business initiatives in launching new products/ services. * Identify & manage Operational risk, in particular through the effective implementation of the following toolkits/ measures * Process Mapping (being also facilitated / enhanced through Outserve Project) * Key Control Standards and Self Assessments * Key Risk Indicators * Operational loss and near-miss reports * Project Risk Registers for new initiatives * Product Programs for new product launches * Top Risk Monitoring * Ensure that he/ she are fully aware of all the policies and procedures issued in relation to money laundering prevention. He /she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. * Ensure adherence to the following * Delegation of authorities * All products/ services are offered in accordance with the terms of an approved product program * Zero tolerance issues, such as reconciliation, timely renewal of PPGs are adhered to. * ensure adequate on the job training is provided to staff on an ongoing basis relating to existing policies, processes and any changes thereto * Manage the completion of department related projects. * To aim for a minimum audit rating of 2 for the department * To maintain & review service standards on an ongoing basis and ensure they are met by respective staff within the unit People and Talent Required: * Encourage and foster a friendly working environment where staff at all levels seeks achievement through teamwork and Operational efficiency. * Able to manage Chennai team properly aspects (if any); i.e. Capacity, coaching, performance management, etc. Excellence: * Build a talent pool of multi-skilled potential SEM through cross training and functional moves within and outside Assets. * Build training programmes that can be delivered within Assets. * Maintain a professional SCB image through all interactions with clients * Encourage and foster a congenial working environment where staffs at all levels seek achievement through teamwork and operational efficiency. Risk Management * Understand, analyse each process supported by the department * Ensure key controls are appropriately defined, implemented * To participate in Jordan BCP/DRP Testing to ensure that functionality at all times * Guard against control lapses * Maintain an up to date KCSA, DOI/Process Notes. Ensure effective implementation * Maintain and follow up on risk inventory; effectively prioritize risk. * Ensure adherence to key group policies * Maintain a healthy control environment; audit ratings to be graded satisfactory. * Ensuring transactions are processed in accordance with Group policies, key being * AML Policy * Sanctions Policy * Compliance Policies * Group Delegation of Authority Manual * Group Operation Risk Policy * Local BCP document * To ensure compliance with internal and external requirements Governance * Ensure compliance with the Laws of the land and in particular, facilitate the implementation of the banks compliance risk management framework. * To ensure that the banks information systems are used per prescribed policies, and in particular, to ensure that passwords are never shared/ compromised. REQUIREMENTS: Our Ideal Candidate * A University Degree or equivalent is however desirable * Sound knowledge of operational aspects of relevant ASU Services products and Assets Systems. Also necessary to understand all the Lending products. * Knowledge of Banking and Services operations. * A good knowledge and understanding of the provisions and definitions contained in the ICC Uniform Rules * Good understanding of Operational Risk including Money Laundering, Sanctions and Know Your Customer Group requirements & policy, ASU Document Operation Instructions (DOI). Apply now to join the Bank for those with big career ambitions.

Profile Summary

Type:Company Job

Deadline:30th Jul 2019

Company Profile

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.



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